Whole experience was terrific. Frank helped me through the whole process and was patient and supportive while we were making our decision. Great cars and great survive. I would recommend to everyone looking for a car. read more

Mid Hudson Subaru - First trip in the Cross Track - Car Dealers Near Me - Wappingers Falls, New York

I went in just to browse and came out with a car that was so much better than I thought I could afford. My sales rep, Jose, only showed me what was within my price range and did not make me feel pressured. Sales rep, Roy, also helped out. They were also wonderful with my bored kid. I picked up my certified pre-owned car in less than 2 days.The whole experience was a blast, most fun I've ever had buying a car. read more

I purchased my Forester from this location about a year ago. The salesman who took care of me was as accommodating as he could be and I left with an approved loan and a new to me car the same day I walked in looking for a new vehicle. However, my car needed new tires a few months later, which was a surprise to me. Aside from the tires, the main reason why I'm writing this review is because it is exceedingly difficult to get a service appointment. It was very frustrating to get an inspection appointment, and the only reason why I was able to get one that actually worked with my schedule was because I was super persistent and asked to leave a complaint. The reason why I'm leaving two stars instead of one is because of the salesman who initially worked with me and the second person I spoke with while trying to get an inspection appointment went out of his way to accommodate me. I really wish I could leave a better review. *Note: I left a review earlier in the week that was taken down because I also left an unsatisfactory review for another local Subaru establishment. It would have been nice if a rep from Subaru contacted me instead of asking Yelp to remove my reviews, which were honest accounts of frustrating customer service experiences. Further note... In response to the manager's reply, I do assure you I purchased my car from this dealership about a year ago, and Subaru's records should indicate as such. I apologize if I got the name of the salesman wrong. I would appreciate it if the manager reached out in a way that was helpful rather than defensive. I would be happy to update my review if I feel like I'm being taken care of and respected as a customer who purchased a car from your dealership. read more

I recently leased a 2019 Crosstreck from this dealership because I was recommended to Jose (salesman) who is an absolute gem, I had a Subaru from Rhinebeck in the past and I loved it and their dealership was great, I have also dealt with Brownell Motors, Healey and Toyota dealerships all of them gave me great service and very nice people, unfortunately can't say the same about this Subaru dealership except for Jose I am very disappointed because with their service and their customer manners this include Mr. Bosch who I spoke to on the phone to express my frustration, hoping that as a Service Manager of many years he will know how to treat a brand new customer who is upset, if he had just said " I am sorry you had a bad first experience that should not happen" instead his response only added to my disappointment of being told I will have to wait 2 or 3 days for an oil change if I didn't make an appointment 3 or 4 weeks ahead-for an oil change? never ever have I heard that, Mr. Bosch then told me that because the dealership has grown more than expected and they are shorthanded they are all very frustrated, he heard me talking to the receptionist but never came to talk to me directly, "he just motion to the receptionist from wherever he was to just take me in and they'll try to get to my car by the end of day"(this is what he told me) I am going to see if I can get out of my service agreement which I already paid for when I entered my lease, and go back to Subaru in Rhinebeck. I should have read all of the reviews about this dealership's service prior to leasing from them, and I am here to say I am so so so very disappointed I came to this dealership. What a shame, I now know just because the maker of the car is great doesn't mean the dealership follows up on it. BTW I also had a stained in the seat on my brand new car, they are supposed to replace, it has been now 4 months and I am still waiting for it, when we questioned why is it taking so long, I was told they dropped the ball on it and the request didn't go thru before. read more

Bought a 2017 Crosstrek last year. Love the car but will never take it back for service here again!! Service is awful. 2 weeks plus to schedule an appointment for a simple oil change. Ridiculous!!! After the oil change you get an email survey asking how their service was. Both times I did the survey I did not give a good review. You think that they would be curious as to why and at least email me back....NOPE!!!! Survey is a joke. Not worth the time. Needless to say now that I have had my two free oil changes I will be taking my Crosstrek somewhere else for service. I would like to mention that the buying experience was good...too bad the service department sucks!!! read more

What a horrific experience. Its too bad when you want a certain car but are forced to take the dealership as part of the package. First of all, we arrived to get a test drive of one car, to be given the keys to another. Poor planning. Then we decided we liked it, so we start the paperwork and tell him we would like it that day. Not possible, the car needs to be detailed and checked out. The car has been with them for six months, what are they waiting for? So we say ok, we will come back Monday. Head to the finance room. The credit score they pull is super low and the guy "can't understand why". We leave a deposit and he says he will try and find us a deal. Monday we decided to finance through our CU with a much higher credit pull (which was a breeze thank God) and tell them we will come with a check. However we need a purchase order with ALL the fees they ask for so we can get the correct check. They fax it three times and every time its wrong. We want to come Tuesday, but nope, the guy isnt in. Now we are forced to take a certain person with tbe car too. Not by choice. Wednesday it is, first thing? Earliest is 9am. So we will just take more time off work, no problem. In the meantime, we need our old registration. Great, go online to DMV and print it out. Send it to the guy. Guy doesnt email back that what we sent isn't right. Wednesday morning we arrived with no one to greet us. He comes from the back room and asks for the registration. Nope, what you sent is wrong. He cant tell us in proper english why so he drags a boss lady to his back corner to basically explain a no all over again. Just run to the DMV real quick, here's your form. No problem. Come back and wait for 45 minutes on paperwork. Mind you, they knew about us for five days now, couldn't you have had some of this ready? Do you WANT to sell a car or what? Now he asks for our old plates in person. BOB, YOU NEVER TOLD US TO BRING THE PLATES. Cant leave without them? Go all the way home and come back you say? Good thing you have a driver Bob, huh. Because you're gonna get him to join us so we don't have to waste more time. YOU can drive back after. So now we move to finish the goddamn paperwork. Oh, yea, how would we like to pay the balance owed. Cuz there are more fees. What? Why? We asked three times for that to be spelled out so we can have the right check for you. Fix it or we walk. So he fixes it. At least this guy was friendly and tried to calm us down. BOB ignored us. We sign, we pay, we go to leave. Guess what? The car to take Bob back to the dealership after they get the plates at home dies. Right then. Battery caput. So we wait longer. Meanwhile, the "free tank of gas" that they charged us for is being wasted on A/C while we sit in the supposedly newly detailed car that is a filthy mess. We have a car. But we hate this dealership. Enter if you dare. read more

Horrible and unhelpful in every respect. Spend less money on advertising how great you are and more money on employees and actual customer service. read more

I purchased a 2019 Crosstrek on Saturday from Roger Homer. The whole process was painless. I was offered Kelley Blue Book for my trade and an additional $1000 discount. The new car was ready when promised. Roger has been very helpful in trying to get the Android Auto function working smoothly. read more

Walked in late afternoon and asked to speak to someone about a crosstrek. Sales man walked over, looked me over and I guess figured I wasn't worth his time. We spent a total of 3minutes looking at the car with him not saying one word. No mention of price, no offer of a test drive and basically no words on his end. We walked out and went to a different dealership to the south a few weeks later. Bought a brand new car for a great price and friendly sales people. Basically even though this dealership is closer to me, I will not do any business here! read more

As a update, I find it interesting that anyone would be confused about they toll free number often not working correctly. And yes, I am dialing a 1, although I don't care for being questioned about that aspect as if I'm an idiot. The call IS answered by a Subaru entity, but that's about as far as it goes. Either the call disconnects or I would end up in some voicemail box and calls were never returned. On one occasion I left a message in a mailbox and when I finally got in touch with service by other means I was told the person in the recording for the voice mail I got was unknown and never worked there. Figure that one out. I've found the dealership to be more reactive than proactive. For instance, I recently complained about my latest experience with the service dept. A few days later I received a voicemail from someone claiming to be the service manager. Instead of calling back right away I decided to wait to see what happened. I wanted to find out if I was important enough as a customer that someone would try to reach out again if no one heard from me. Well, here we are some time later and there was never another attempt to contact me. That pretty much solidified my belief that this dealership does not take a proactive approach to service. I'm sure if I had been interested in buying a car they would have been endlessly hounding me. Not so much with service, so my only conclusion is that they really don't give a rat's behind about service customers. read more

Could not be more positive. An accident delayed our picking up our car but throughout Tricia (Patricia Stoutenburg) could not have been a better or more effective advocate. Nothing but good things to say. All of their 'sales consultants' were patient, understanding, and reasonable during our (long) research process. Check them out, especially Tricia Stoutenburg. They know their cars and they care about customers. read more

I went into the dealership September 14,2017..looking for a used Subaru..got a 2014 5 door Impreza..the car was dirty and was told that they had just got the car in and when I was ready to purchase they would clean up the car..maybe they should try to clean the just a tad so it looks decent? the sales person was Wayne Byington..I liked the car but was not ready to move forward..I put down a down payment of $200 and was told by Wayne that if I changed my mind I would get my money back..a week later I found a car that I wanted and I called and left a voice mail for Wayne (which by the way he was constantly calling me up to 3 times a day)...I was told he is not there when I called...I left a voice mail and asked to have my money back on my card,,guess what??? Never got my money back!!!! I have called and every time I called he was never at his desk and left voice mails! But the funny thing he never called after I called and left my voice mail.,,so he got my message..so Wayne I want my $200 back please... read more

What a disappointment! I ordered a part from the service department. They searched for 2 hours while I waited to tell me it wasn't there. They ordered it again to tell me it would come in a different color entirely and I would need to search for a body shop to color it. I work regularly and asked my father to go there to retrieve the part for them to tell him it wasn't paid for when I paid for it months prior.... I've been kind to this business but my dad is 73 years old and he waited for an hour as well... I'm very disappointed in this Subaru's performance read more

Bought my car back in April and wanted to leave a review for them. I went to Patrick at Mid-Hudson Subaru due to a recommendation of a friend. Let me just say, he was great. He will literally jump through hoops to get you what you want and wont give up until you're happy. Very friendly and loves his job. I went in wanting the 2011 STi which were scarce at the time. I had to order it due to the availability of the color and options i wanted. Patrick took me through the whole process of ordering the car with no problems. He even gave me his personal phone number and e-mail address if i had any questions for him. A week later the tsunami hit Japan and Patrick contacted me. Production was halted. He said he would try to see what he could do and keep me posted. Another week later he says he found a car for me, after convincing another dealer to trade with them for the car. All i had to do on my own was find car insurance, Patrick took care of the financing for me. To finalize the sale Patrick had to trade me off to his sales manager. I didn't really care for him. He seemed very short with me and was pushy with the optional warranty. He was friendly tho and got the job at hand done. All in all, the place was great mostly due to Patrick. We still keep in touch and I stop in every once in a while to chat. I recommend stopping in to talk to him if you need a great new car. Nothing beats Subaru's AWD. read more

It's hard to give a dealership 5 stars cause let's be honest buying or servicing a car at a dealership can be .. But what makes all the difference in the world is how you are treated.. These ladies and Gents knows that and get it right from the time you pull up. Keep the great work and I won't mind that my money just fly away knowing that I'm getting great service for me and my Subie. read more

I have a 2004 Forrester and have been coming here for maintenance for 8 years. They're the best! They only do what's needed and they give you clear info about what's wrong and what are your options. My car got dented once while getting struts; hey stuff happens. After I pointed it out they had it fixed, no questions asked, no charge, gave me a loaner, had it back in a couple days. Repair was perfect. The test of a place is what happens when there's a problem, and again, they're the best. read more

This was my first car buying experience on my own. I was extremely nervous going into making such a big decision on my own. Wayne was an amazing sales consultant and helped me to make the best informed decision on my new Crosstrek. I've never owned a Subaru before and desperately needed a car that will get me through a long commute in the winter. Every one was so nice, helpful and accommodating. Steve in finance worked wonders for me and Justin another sales consultant jumped in and gave me a walk through of how to operate all the bells and whistles of my car. They truly lived up to the hype of their customer service. I highly recommend them. I love my new car. read more

Today I picked up my brand new 2018 Subaru Forester. From start to finish in the process I was treated like royalty! This was the best car buying experience I've ever had. Wayne was super nice and helped me find the best way to get back into a Subaru. By the time I was signing on the dotted line I felt like a member of the family! The entire staff at Mid-Hudson Subaru is so helpful and kind. I highly recommend buying a new car from them and will definitely return to buy another when the need arises. Wayne, I can't thank you enough for making this a most pleasant experience. Keep up the good work! read more

I arrived at Mid-Hudson by 830 am, the staff couldn't have been nicer!!! Offered coffee, water, juice snacks and to have a seat and wait for Tom who arrives at 9am. Long story short, the process of returning my lease couldn't have gone any smoother than it did! The team at Mid-Hudson is professional, kind and so willing to help! I would recommend them to anyone who will listen! Kudos to you all! Thank you for making my day start off awesome!!! read more

Don't go here! My boyfriend and I came by on two separate occasions to look at cars. The first time we walked into the dealership and not a single person could be bothered to ask us if we needed anything. It was on a slow day with almost no customers inside. We stood inside for several minutes looking at the car inside the building with not a word from anyone in there so we left. The second time, we dealt with Lauren who had terrible customer service. She was rude, extremely unhelpful, and even though we came with the plan to test drive and look at multiple cars we left after the first test drive because our experience with her was so miserable. We were upfront that we were at the beginning of looking for a new car and she became extremely uninterested in us after that because it was clear we weren't looking to buy right then. On top of that, she tried to tell us something was out of our price range that we know is not. We're now going to go way out of our way to visit another Subaru dealership so we never have to go back to this one and I'll never recommend them to anyone moving forward. I would give less than one star if I could read more

Between myself, my mom and now my son, we have purchased our Subaru's from Mid-Hudson. We never had a problem with sales or service! My son just purchased his first new car and the sales member Jose, was great to work with! He really gave my son a great experience as a first time/young shopper/buyer. He guided him through the process with ease and showed him everything inside and outside of the car before he drove off with it! We never felt any pressure from Jose! read more

I made an appointment here to get service on my car after my AC stopped working. Terrible experience. I was told on the phone it would be around an hour to diagnose the issue. I got there around 15 minutes early, and sat down and explained the issues I was having on my car with the woman. 1. Ac won't blow cold air, 2. If I put my vents on the feet, it still comes out of the face vents, and 3. My car was making a rattling sound sometimes on acceleration. I explained to her that I had already taken it to my regular mechanic, who had emptied and "recharged" the compressor, but it still hadn't worked. Being that I still have a warrenty on my car, he told me I should take it to the dealer as it may be a deeper issue. I was told they would look at it to see if it was a warrenty issue and let me know, which I understood. I also had a recall that they would fix on my car. Great! Around 10 minutes after my car is brought back, she comes out to tell me that they have to "recharge" the compressor, and it would be $150 or so. I remind her that my own mechanic had already done it and that wasn't the issue. She explains to me that they can't take his word for it, and have to do it themselves, and therefore must charge me as that would be a service and not a warrenty issue. I told her I'm not paying for something I already had done and she tells me she'll go talk to her manager. She comes back and tells me her manager has decided to "comp" this service and walks away. Well, 3 hours later is the next time I am spoken to by anyone, where I'm told they fixed the recall and looked at everything. They were able to tighten a heat shield to hopefully fix the rattle ( it didn't) and do my recall which was I think a cap on my windshield wipers, both things I can't imagine taking more than 10 minutes. So the other over two hours must have been spent diagnosing that something had chewed through the ground wire of my compressor and that's why my AC didn't work. They hadn't even begun to look at my vents to see why they were off. At this point, over 3 hours after I had arrived at my appointment, nothing that I came in for has been fixed. She tells me that they can replace the ground wire, which isn't warrenty so I will have to pay for it ( which I understand ) and they can START to look at the vents. After taking the afternoon off of work, and waiting 3 hours for absolutely nothing, I was ready to go. I decided to just take my car to my regular mechanic for repair. So I tell her not to fix anything and that I just want my keys. She asks me if I'm sure, and they can definitely fix it now that they've found the issue. I decline and she tells me that I just have to pay my bill for the diagnostic alone which I believe was around $100. I don't know cars, so maybe 3 hours to diagnose a chewed ground wire isn't as long as I think, but after 3 hours of waiting for nothing to be done, I won't be coming back here again. read more

I am currently in the market for a Subaru. I have asked for info via email on several vehicles listed on their website. I get prompt, cutesy auto-reply emails from Michelle, telling me she is "hard at work gathering information for me" etc., but I never get any information. Guess I will have to go by the lot in person and find a real salesperson, not someone who spends her time writing fluffy bios and cutesy prose about how hard she "works." With all the positive reviews I see here, there must be someone on staff I can get information from! read more

I had aticipated writing a better review based on other reviews! But my wife and I bought a car for our 20 year old daughter, at first Tom was helpful and nice but as soon as we told them we were not interested in an extended warranty their tune changed! We bought a pre owned certified car with plenty of original warranty left. When we left the dealership I noticed ( I was behind my daughter ) one of her brake lights was out. The next day I called the dealership leaving a message on the managers phone and I talked to Tom our salesman, no one ever returned our call. Very disappointed!! We love the car but would not return to this dealership! read more

I purchased my first Subaru 5 years ago. I initially went to Mid Hudson Subaru and had the WORST experience. The salesman sat in the back of the cars while I test drove and did not say one word to me the entire time. I couldn't believe they were not even trying to sell me a car. I ended up going to Johnston's Subaru for my brand new Legacy which I love. Fast forward 5 years later, I went in with my sister as we are both in the market for Subaru's and the salesman was the absolute worst. No greeting when we walked in, no personality what so ever. When we sat down he had no interest in what we were looking for, rushed us and had no desire to help. So another two sales lost from me at Mid Hudson Subaru. Have an appointment tomorrow at Colonial Subaru to purchase two new Subaru's. I will not give Mid Hudson Subaru another chance. DON'T WASTE YOUR TIME OR MONEY! read more

Terrible customer service. I bought a Forrester from MidHudson a year and half ago. I was told I had two free oil changes with the purchase. I called two weeks ago to confirm I still had one free oil change left, which the service desk confirmed. I show up for the oil change and wait almost 2hrs for them to do the oil change. I then get hit for a $70 charge for the oil change. I explained that I still had one free oil change. I was then told "So sorry but that expired 2 months ago". I explained to the service person that I confirmed prior to the appointment that I had one free oil change remaining and that I would not have driven 45 mins, paid $70 and waited 2 hrs when I could have gone to a place 5 mins away, paid half and been out in half an hr. I was told if I wanted my keys I had to pay the $70. Been great doing business. I will never be back. There's other Subaru dealers in the area. When it comes time to get a new one I know I won't be going back to MidHudson. read more

Our family has bought 7 cars over the past 4 years. Great car. Great dealership. Tom the sales manager is great as are all the sales staff. read more

As a woman, I've had both negative and semi-positive experiences when purchasing a car. That was not the case with anyone in this dealership while in the process of purchasing a car with my son. We were treated professionally, and respectfully - any questions answered to our satisfaction. The owner, Peter Maher, introduced himself prior to our leaving the showroom, and advised us that if we had any questions or problems with the car for any reason, we should not hesitate to contact him directly. While many of us have been told this at some time or other in order to secure a sale (but find it was a ruse), when my son had a rather expensive issue several months later, he did contact Mr. Maher who took control of the situation immediately. Mr. Maher kept in constant contact until the issue was resolved. He called when he said he'd call and he stood behind everything we were told when initially purchasing the car. I would not hesitate to purchase any future cars from Mr. Maher or his dealership. read more

I have been going here to service my 2007 Outback over the years when necessary and they have turned me away from purchasing a new Subaru, just so I don't have to deal with them. I have twice had scheduled appts. not in the books when I arrived, failed an inspection 150 miles after spending $500 for a 30,000 tuneup (tires were bald, which was never addressed at the dealership), another time had them do an state inspection without my permission (and charged me for it and the light bulb they replaced, even though I had the bulb at home to replace myself). Unfortunately, my list is longer, but don't want to make this any longer than necessary. Extremely disappointed with the service dept., have no experience with the sales dept., I do hope they are in better shape! read more

I went there with the intention of buying a new car. I walked in and was greeted. (Did not say his name) I told him I was interested in purchasing a 2015 XV Crosstrek, he instructed me to have a seat at one of the sales desk. I sat there for 30 minutes! All the while employees walked by me and not a single word was said to me.. not even a"hello" from anyone. I walked out passed the same man who told me to have a seat at the sales desk and he didn't say anything to me as I walked out. read more

By far one of the worst dealers I have ever visited. Do not expect any customer service because you will not get it and do not expect to test drive a car there as they never ask. My salesman could not even run some numbers for me to fit my budget they obviously do not care. I would suggest Ruges Subaru or Danbury. read more

I just purchased my first Subaru here, thanks to the help of their salesman, Wayne Byington. It was a hassle-free sales experience and Wayne went the extra mile getting the vehicle I wanted, which wasn't in stock there at the time, from another location. It was a very good car-buying experience and I would definitely do business here again. read more

The salesman here are arrogant and dismissive. We visited while they were short on vehicles, but are looking to replace a vehicle immediately. They basically told us they could do nothing, were very unclear about the ordering situation and did not provide us with numbers. They did not listen to any of our wants or needs, but instead tried to push any old car sitting on the lot. I will not be returning to this dealer. read more

Bought a Simonize package that guaranteed any damage to paint by bird or sap would be removed at no charge. I took the car in in February and it is April and we are still going back and forth with the plans for repair. Finally I got them to get an appointment for the body work and I walked in to have the car taken and be given an loaner. They knew nothing about it. After I filled them in...they took my car and gave me a loaner...a very dirty loaner. 5 hours later I get a call from the body shop asking why I didn't show for my appointment. I called MHS and they said they took my car there. They called me back saying, Oh, it is on the way...Sales was fabulous and I recommended them. Service has been very good too. But this has been an awful and frustrating experience for which there is no excuse. They don't know what they are doing. Very very frustrated. Now, I'm hoping they don't lose my car. I hope I get it back soon because driving the dirty loaner is not pleasant. read more

We wanted to find out more about the car, but we weren't ready to buy. Rick answered our questions and let us go for a test drive. No pressure. No hassles. It was a great experience. read more

a couple months ago I contacted this dealership because the website had a car I like and wanted to test drive. I scheduled a test drive and drove about two hours out of the way to see this car, when I got there, no one was available to help me, so I had to sit and wait. Then when I did get help I was told the car was no longer here( which ok its a dealership I understand they sell cars but, their website said there was 11 cars of this make). Out of the 11 cars apparently they only had one left that was completely out of my price range and not what I was looking for. I was shown the car but that was it. When I checked there website the next morning, it said there was 9 cars of this make at the dealership. So apparently they sell them as quick as they get them in. When I emailed about my experience, I felt like that was even more of a waste of my time. I would not recommend this dealership to anyone read more