Every person there from the doctor's to the ladies who entered the phone are wonderful. Always so…read morekind compassionate and helpful

I love this place! I took my 1 year old dog there for the first time because she has not been…read morefeeling well, and I am sad that I did not start going to them sooner! My last vet was great, but really pricey. The vet techs were amazing and gave my dog SO MUCH LOVE! We saw the vet very quickly and she was thorough and provided great feedback. I drove 25 minutes to get to this vet, but going forward I do not plan on taking my dog anywhere else! I am confident that I was charged a very fair price and that my dog had the best care possible!

Excellant vet who is caring and honest! The staff are friendly and knowledgable. They take great…read morecare of your pets, they treat you with respect.

I have taken my pets to Dr. Henderson now for about 10 years. She is always well-informed and does…read moreher best to keep costs low. There is never a long wait and the office staff is always friendly.

From the owner: Small animal clinic where we treat your pets like we treat our own. Offering preventive care,…read moresurgery, dentistry, as well as end of life issues and housecalls.

I had to put my beloved cat down. I called and I'm not a client. But she told me call for any…read moreemergency slots the nxt day. They got me in today. It was very professional and they were very sympathetic. This is my new vet.

Friends had told me this was their favorite animal clinic and I can see why! Everyone I dealt with…read morewas professional and efficient along with showing a great deal of love for my dog. Their communication was great, both between them and me and each other. My appointment was smooth and easy to schedule. Their covid precautions are very good as are their moving clients in and out, avoiding too many animals in the hall or lobby. She received a through exam along with three vaccines. My dog was not cooperating with the oral vaccine, so the vet stepped out and asked for help. A tech arrived within moments. Again, smooth and easy. I felt like all my questions were answered and liked that the advice came with a good explanation. I was very pleased with the cost and inquired about having my pup spayed. I was provided with a detailed invoice of the procedure and prices. Again, more than reasonable costs.

I have known Dr Rangi and his family for 20 years. I started out as a client and worked at…read morePinecrest for 15 yrs. He taught me a lot over the years mostly how compassionate he is and have always felt like family. Since leaving Pinecrest, I am once again a client and my respect and appreciation for Pinecrest has never changed. You can see the wisdom and compassion he has passed down to Dr Kenny.

For years my experience has been always pleasant. Dr. Kenny and most of his staff are amazing. The…read moreonly time I have an unpleasant experience is when Aubrey is not working the front desk. the last two times I've came in for medications she was not at the front desk. an extremely rude, could not care less to look up from her computer girl. I don't know her name but she has been there some time now and wears glasses and looks miserable to be there. highly dissatisfied in her customer service. if you want happy customers you should put the people happy to work there up front. when aubrey is working she greets me right away with a smile, knows exactly what I'm here for and has my dogs meds ready for me within 60 seconds of me walking in. those other girls that work that front desk are rude, pretend they don't see you and should be retrained on customer service. Dr Kenny and his nurses are great, my advice to new people trying this place is when you call or stop in just ask for Aubrey and your experience will be wonderful

I saw a one star review and had to post. I've has several great experiences with my dog over the…read morelast year. The staff is friendly and Dr. Teri is wonderful to work with. Everyone there clearly loves animals. Whenever I call ahead to get the meds they are always ready. I appreciate how they have a dog and a cat side. I would recommend this veterinary clinic to anyone-and I have.

Clay-Mar has always went out of their way to care for my pets, even now during the pandemic. Dr…read more Sexton is a treasure and I'm so happy to have this clinic nearby! Prices are always fair and they genuinely care about my pets.

Dr C. was so very kind and patient with all our questions and concerns for our 6 yr old collie's…read morehip Surgery. She communicated with us immediately after our pet was under anesthesia to let us know her initial impressions! So very thoughtful !! Then she contacted us after the surgery to assure us our girl was doing well and the surgery had gone well. Never have I had a doctor of HUMANS communicate so clearly and quickly - let alone a veterinarian! This young woman is gifted not only with animals, but the animal parents as well!! So very grateful!! Holly and Michael Smith

By far, the best veterinary surgical center, and let me tell you why: I took my pup to two…read moredifferent Vets for surgical consults near my house, but I didn't have much confidence with my local vets because I felt rushed at those appointments and they barely checked my pup before printing out an estimate. When I brought her here to Mid-Michigan, Dr. Creighton did an incredibly thorough eval. She was able to remove some tissue for biopsy prior to the surgery, and that helped my pup a lot. The mass calmed down and stopped bleeding which made it more tolerable for my sweet Sprite while waiting for surgery day. Sprite has a grade 3/4 heart murmur and the team adjusted accordingly for her. Surgery went really smooth and Sprite came through the door wagging her cute little bandaged tail with no problems. Dr. Creighton also helped us out of a jam with scheduling. We had a vacation planned and she was able to squeeze us in quickly so that our pup would have time to heal and I wouldn't have to cancel our trip. The estimates we received from other Vets were three times the price. We live 3 hours away and it was worth the drive. I will come here for any of Sprite's surgical needs in the future. Dr. Creighton took the time to truly evaluate Sprite by manually feeling the mass, performing a biopsy, asking important questions about her health history, and coming up with a plan for her surgery. Sprite is normally a very anxious, nervous dog who hates the vet, but when Dr. Creighton evaluated her, she felt at ease and behaved very well. I am grateful for the Mid-Michigan Surgical​​ Referral center and Dr. Creighton and her team. They will take amazing care of your pup! Do yourself a favor and if you are debating where to go....come here! You won't regret it.

Dr. Chris Jones has been reported for substandard veterinary conduct to both, the Michigan…read moreVeterinary Medical Association, and the Michigan Department of Licensing and Regulatory Affairs. I wish I had taken the warnings from other Google reviewers seriously. Unfortunately, I experienced the exact same incompetence, unprofessionalism, and disregard for both pets and their owners that so many have described in the reviews over the years. Carrie Westphal was right: they nickel-and-dime pet owners with unnecessary, overpriced appointments and procedures. Lain's tragedy of a missed heart murmur diagnosis echoes my own experience with their careless medical oversight. Like Zainab, I've been treated with open hostility for asking basic questions. Carsten Walker's account of being blamed for the clinic's own surgical mistakes shows the same refusal to admit error that I encountered. Shauna Soergel's description of staff manhandling anxious pets is not an exaggeration; I've watched them escalate a stressed animal rather than calm it. Cristi's story about Dr. Jones' arrogance? 110% accurate. He is a liability. These are not isolated incidents; they are a consistent pattern of negligence and disrespect toward clients and their pets. My own breaking point came after multiple visits with Dr. Jones. In a 2023 visit, he ignored my explicit instructions and gave my Klee Kai unnecessary vaccines that were not due until the following year. My own records (provided by our previous family vet) show my Morkie was due for rabies 24-Jan-2023, while my Klee Kai was due 13-Feb-2024. Dr. Jones' excuse was "we usually just do both dogs at the same time." This is a textbook violation of informed consent and client autonomy. My final visit was also with Dr. Jones, after I was told my Klee Kai had IVDD by MSU's ER. I scheduled this appointment for long-term care planning. Instead, Dr. Jones simply regurgitated the MSU report back to me nearly verbatim, with awkward silences where paragraphs/thoughts ended in the MSU report. In those awkward silences I thought to myself, "is this a joke?" He came and went from the room multiple times (3+) to check and re-check the MSU reports again and again, he even offered to print them out for me; I was already given copies by MSU. "Dr." Jones never answered my direct questions about preventing disease progression. When I finally asked, "do you even know what IVDD is?" it was clear he had nothing to offer so I ended the appointment. The staff behavior is no better. One assistant ignored me upon arrival, humming and staring at her computer until she decided to check me in. She then stood behind the counter while telling me to weigh my dogs (something every other vet tech I've ever dealt with has done themselves). She snapped at me when I asked, "Isn't that your job?" emphasis was given on "job" not "your". With a raised voice and aggression in her body language, she shouted at me "do not tell me what to do". This not only shows how systemic the issues at this animal clinic are, but it shows the managements total disregard for professionalism and customer-directed incivility. On my last visit, when I refused to pay for a pointless appointment that provided no medical value, the assistant and office manager tried to flag me down in the parking lot, prescription in hand, insisting I "WILL pay." I told them to call the police, twice, because I was not going to be paying them for services I did not receive. Overall, this clinic has: A) a pattern of overcharging and pushing unnecessary procedures and vaccines, and in my experience: without consent. B) Failure to diagnose or discuss serious conditions until it's too late. C) Rude, condescending, and aggressive staff, both in person and over the phone. D) Improper animal handling that can traumatize anxious pets. E) No accountability when they make mistakes. If you care about your pet's health, safety, and emotional well-being and your own sanity: go ANYWHERE else.

I have used Abbott Road Animal Clinic for over 50 years. The only reason I don't live near them…read moreanymore and the vet I use is down my street. However, they have attended to: Gomer, Thor, Texie, Sadie, Gulliver, Muffin, Oliver, Little Dorrit (all dogs); and cats Mr. B, Mishin, Duncan, Hitchie, Alexey. I've also had them taken care of when we went away. I loved every vet and vet tech there.