BUYER BEWARE! They sold a wrecked boat to a customer and specifically stated that the boat had never been wrecked. The boat ended up having a very bad patch job on the transom and was totaled out when taken to a real shop to be diagnosed and quoted. Also told the customer that it had been serviced and was ready to run. The Mercury 250 had a bad flywheel and was needing almost 800 dollars worth of motor work. I would not recommend them at all and wouldn't even buy motor oil from them at this point. Will say anything to get a sale, then dodge the customer after they get the payment. If they shut down tomorrow it wouldn't be soon enough! read more

As "MANY" other customers have shared their experiences, I felt the need to write this review NOT ONLY for potential customers like me, but for the Lady that owns the shop as well as the employees. What can I say, I'm extremely frustrated today & have spend way too much of my valuable time dealing with MID-STATE MOTORSPORTS, (we can't buy more time here on earth, so we need to chose how & where we spend what we have left). Anyway, from day one I had a poor experience trying to give them my business & $$$. I stood in line at the parts dept with an employee who continued to look at me but never bothered to say, "Someone will be with you shortly" or anything for that matter. I was just ignored while he sat at the counter looking at a computer screen and me while another employee helped another customer. I started to walk out after about 5 minutes of waiting but was asked on my way out if everything was good. I explained no, I wanted to buy a tire & have them install it, but was ignored by one of the employees. The guy quickly said, well let me help you. So we went to the service dept to handle the purchase & scheduling of the tire. I believe the guys name was Garret & everything was good. I also scheduled the install approx 5 days later as they had to order the tire (no stock). Yesterday I went in to see if the tire arrived, which I also wanted to confirm our install date as we kicked around Tuesday (today) and Wednesday. As I approached the counter I saw a lady who was talking w/an employee and it sounded like there was an issue w/ his benefits or maybe his vacation time. This is what I heard her say in front of all of us, "You don't get anything until AFTER working here a year. She then said, "if you don't understand, I can write it out for you." More on this below for both the employees & owner. How about giving them a handbook of your rules and benefits when they're hired? Anyway, I was told they were a bit behind and that they weren't sure when they could do it, no big deal I wasn't in a hurry and shared that. The worst part was that I was now told I had to bring in the tire (off the bike). I was like your kidding right? No, because your bike is older than 10 yrs we can't touch it. Keep in mind, the bike is in showroom condition with only 4000 miles on it which I shared and even showed a picture of it. I had mentioned that this was NEVER discussed when we scheduled the work which they knew both the "year", make & model of my bike. I then said, well just refund my purchase of the tire & they said ok. I then asked where their nearest competitor is? I was handed off to one of the parts guys who handled the return. Unfortunately, I was not given a refund but charged again! Today, Tuesday I received a call from Garret? who was very professional and mentioned he noticed I was actually charged again vs giving me a refund. I had to revisit the Mid State Motorsports in order to get my REFUND of $823 for the tire which I knowing paid a huge premium for but was OK with it. Garrett was very apologetic when I went back in & I understand Sh@it happens! So that wasn't a big deal for me just one more inconvenience. I chose this place as they are an authorized YAMAHA Dealer and they are close to where I live, but I just couldn't get them to service me and take my $$$, lol hello? TODAY I WAS ABLE TO BUY BOTH FRONT & REAR TIRES DELIVERED TO MY DOOR 4 LESS THEN WHAT I PAID MID-STATE MOTORSPORTS FOR JUST THE REAR (see pics). So here I am delayed weeks w/the install & numerous hours wasted trying to be a great new customer. But like others mentioned here in the reviews, it's kind of hard to be a customer at MID-STATE MOTORSPORTS. NOW BACK TO THE EMPLOYEES AND BIG BOSS LADY! GUYS, know your worth! If MID-STATE MOTORSPORTS don't value or take care of their employees, your just in the wrong place! Go where someone respects & honors you as an employee. Please take the time to read the picture I have attached. KNOW YOUR WORTH! BIG BOSS LADY, both Garrett and Ferguson are great! I enjoyed my time w/both these guys who were eager to help w/every encounter I had with them. Hell, I might try & steal them from you, when I get my business off the ground as they are both great with people. I wanted you to know, I shared something w/them that I shared with my 3 young kids many yrs ago when started an online business. "There is only one boss, and that's the CUSTOMER! And they can fire everyone from the janitor all the way up to CEO/owner, simply by spending their money elsewhere." I also shared, that it's not Mid-State that pays their wages, it's the customer. Mid State just manages the $. No customer, no business! I left looking for a place to install my tires & I'm glad I did. J&J CYCLES is a Mom & Pop Shop that I was referred to by Randy at HD. J&J is going to install for less as well and I'm happy to give them the biz! So today was win/win for me and J&J Cycles! read more

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I called Mid-State and spoke to Matt the Parts Manager to order parts for my new-to-me Husqvarna. They are over 2 hours away, but this was the closest dealer. Matt was awesome and even offered to mail me my parts, very detailed with excellent follow up. Since we were in the area, we decided to stop by and pick them up. We ended up talking to Jarrett in parts and Tyler in sales. They were awesome. Very knowledgeable, helpful and friendly. They both ride, and their enthusiasm for the sport is very obvious and refreshing in a dealership! They offered to ship parts in the future should I need anything else. I placed another order while I was there, and I will be ordering from them going forward as they are competitive with companies like Rocky Mountain ATV. read more

We had a great experience here. We bought a Kawasaki 6-seater mule. They were very nice and helpful. We've ordered several items and have had a good experience. The inside is rather large and had a good selection. I would buy from them again. read more

The knowledgeable staff took the time to answer all my questions and helped me find the perfect bike for my needs. The prices were competitive, and I would recommend. read more

Had a trade deal pretty much set over the phone, gave me an average value on my current bike and said it could be less or more depending on condition which is 100% understandable. Drove 2 hours to do the deal. They check my bike and said it was much nicer than what they had expected and offer me $1000 less than the average trade value! WTF!! but they were going to nock the $300 freight charge off the new bike for me. What a joke my bike: private party value $8000-$8500 easy average trade value $6500 (bummer but they have to make money too no big deal) Super clean bike no issue bike Mid State value $5500 Such a waste of time will not be doing business here unfortunately, I think they figured if I drove that far they could have their way Pandora's Motorsports in Chattanooga far exceeded the trade value and gave me great discounts on the new bike that Mid State would not do. I saved $2500 at Pandora's compared to Mid State for the same new bike. I have no affiliations with Pardoras, im just a happy customer read more

The sales manager here is terribly rude and disrespectful, with an obvious case of short man's disease. Initially, I was talking to one of the sales guys about an SXS. I asked if they could match pricing of other dealerships, since just two days ago I saw the same SXS for about $5000 less. That's when the little bald man sales manager stepped into our conversation. Apparently he doesn't trust his sales guys, because he was lurking just behind the corner listening in. He threw several insults at me directly, and also talking to his sales guy in front of me, kept insulting me. He was saying I was not communicating what I want, and that I didn't know what I wanted. The fact is, this little guy was just confused himself, and wasn't listening to what I was saying. How in the world did he become the sales manager there? I got to think he's family of the owners, because a little guy like this was Shortmans disease would never get hired by his own merits. So, will I shop there again? Hell no. Why go there to pay $5000 more than you can buy it elsewhere, only to be insulted by little bald man with Shortmans disease? read more

had new tires and tire sensors mounted on my concours. They did a good job .instead of 2 hours it took two and a half. I read some past reviews they were friendly and courteous.Phil was very helpful and the tech did a good job programming tire sensors.I t was alittle higher than expected but it did take longer. I will be back. read more

Just recently bought our Kawasaki... best overall buying experience we have had in years..: Blake, Keith and Kyle were exceptional!! Thanks to everyone at Mid-State Motorsports read more

worst parts department ever. Had my ATV down there for 8 weeks awaiting part. Steve has no clue and does not follow up. Said part was shipped and lied. Does not follow up and customer has to call. complete failure of service, told him he should fire himself. I would be worried about warranty work her read more

Had a terrific experience with Wesley and the entire team--great bike, great deal, great service.

Service and parts department are rude and need to attend customer service training. I bought a brand new $8,000+ ATV from them a couple years ago., wish I would have looked elsewhere. I have been greatly disappointed every time I visit this place. They don't follow up on parts request and even insulted me when I asked if they had a military or veterans discount on a part. "How much cheaper do you need it", they asked. Oh well, learned my lesson this time. Guess I will be going with a Polaris for my planned future UTV purchase. read more

Absolutely horrible customer service! Wasted countless hours or my time and money ! I drove 3 hours to pick up an atv just to find out I was lied too and mislead I they took some of the accessories off without saying anything and tried to add extra charges in wouldn't recommend these people they tried to pull a fast one on me twice ! And after all was said and done not a single sorry or my bad or even a small incentive was given !! They just walked back inside and I drove 3 more hours home ! Don't get scammed people. read more

The folks here are very friendly and offer good service. That being said i have issue with charging $40 to mount and balance a new tire! Really!!! Truck tires that take way more work and effort dont cost $40 for the same service people. There is fair and there is greed! This place is in the greed category. If i can find a new place that is reasonable im not going here again even if i have to drive distance to do it. read more

Excellent place for metric parts and service. I was traveling through on a 4800 mile road trip when my motorcycle battery decide to give up the ghost. Casey and Ashley were working the parts desk when I came in for new battery and without one iota of hesitation they helped me out like NASCAR pit pro's. The store is near Interstate 40 so any metric rider needing help or service when in that area - don't hesitate to give these guys a shout. For you Harley fans, there is a dealership next door so even you guys have hope. Don't look for a sign on the road as there isn't one, look for the store front. read more

I bought a new Kawasaki in the spring of 2016 from the salesman Wesley. In the spring of 2018, I wanted to trade my bike for a year old newly traded in Kawasaki Concourse 1400 from the same salesman, Wesley. He told me that he would be more than glad to sell me the the Conny 1400 but he didn't want my Ninja 1000. Hum! he can sell me a bike but not want it back in trade two years later read more

All staff was so helpful with buying our son a Yamaha Raptor 90! Answered any and all questions and treated him like they were his own! Andy was so helpful with picking the right gear and made sure to include our son in the process! Wesley was amazing at helping us with deals and buying! I appreciate GREAT service as this company shows and doesn't just push to buy! Really makes you feel like family!!! Highly highly recommend this company for all needs! read more