Shout out to the guys on Tulip Oak Dr. Great job this morning. They were fast, courteous and…read moreinformative. I will keep on coming.

On January 13, 2026 I went to the Take 5 on Tulip Oak Rd in Columbia, SC. The only service I…read morerequested at that time was an oil and oil filter change. When the service was almost complete, I was told to turn my key 2 clicks in order to reset the change oil notification. When I turned my key, my check engine light came on and it had not been on previously. I alerted the worker of this and he said to the gentleman working under the hood that my engine light was on and "she claims it wasn't on already when she got here". The finished the oil change and the light was still on. The advised that they did not have a code reader so drive my car a few miles to the Auto Zone, have them run the code, take a photo, drive back and then they'll "let me know" if that's something they cover. I drove directly across the street to another business as I was afraid to drive it all the way to auto zone. They ran the code and discovered the wrong oil had been put in my car. They used diesel engine oil for my Jeep .. not only that, there were pools of oil all in every crevice of my engine as well as oil dripping off the front of the engine block. I have called corporate and they said it's not their issue because this is a franchise and they don't know who owns it nor do they have the contact information for the franchise owner. My engine is now making rattling noises and the dealership mechanic has advised me to not drive it until it has been looked at.

Loved this all female run Firestone location. Very customer friendly and service oriented compared…read moreto any other Firestone in NE Columbia! Thank you, Ashley and Dawn!

DO NOT TAKE YOUR VEHICLE HERE!!! took my truck there for a radiator flush and they didn't even do a…read moreradiator flush but still charged me $150 and my thermostat housing was leaking when I got it back. then my sister takes her car there to get freon put in after just paying to put a new ac compressor on they over filled it and told her it's working for now then she brought it back after it went out in like a week and they ripped the wires off of it and told her the brand new ac compressor wasn't even turning on because the wire wasn't even connected but was connected and cutting on before she left to bring it there.

First off. Major shout out to Miss Sun and Dennis!…read more I have visited this location on multiple occasions. My last trip, I brought my 2016 Mazada 3 up there for some tires. After it was inspected, I needed a lot more work! The car had been sitting idle for almost 2 years. After reporting all that needed to be done, they (Miss Sun) gave me just about every discount they could to help minimize the cost. When it was all said and done, the fee was decent and I left with a refurbished car. I got to speak with Dennis (mechanic who worked on my car) and he went over everything! He was very thorough and gave my car plenty of TLC! It took a day to get it done but when I got back behind the wheel, it felt like old times. I have since whipped around the city like crazy and haven't had an issue at all! 10/10 recommend this place and I'll be going back for whatever I have that they service!

Had to get a couple things done on both my truck and my wife's SUV. service was great and really…read morequick. Pricing was really fair as well. Been a couple months now and no issues! Really happy with the service

Mr. Guy is amazing. He helped me in so many ways especially with me being a female not knowing…read moreanything about cars. Mr. Guy and Mr Gordon are the go-to guys for anything. The whole staff is awesome. We recommend everyone go there

Little Shop of Horrors - "As I was leaving the store to hit the road, my car almost didn't stop and…read moreI almost drove onto traffic." (Long Read) On April 1st, 2024 I brought in my car because i noticed a brake fluid leak. After inspection I was advised it needed a new Master Cylinder. I pick up the car the next day and immediately notice it takes longer to stop when pressing on the brakes, and I have to press the brake longer and deeper. As I was leaving the store to hit the road, my car almost didn't stop and I almost drove onto traffic. The useless store manager got in the car with me to test drive the car, asking me 'what's wrong'? How could he not know? don't they test drive their cars after repairs to make sure they are safe? Manager says he felt something wrong as we approached a stop sign, but then keeps commenting 'they feel fine to me' or 'I don't see anything wrong with them'. During the test drive he gets a phone call where he states 'yeah, I need to get better mechanics in here. The ones I have are not working out' - that was not very reassuring. When we get back to the store he tells me to leave the car there for further inspection. The next day I call and speak with Paul, the service manager, for a status update. Paul advises he felt the issue when test driving the car and will see what went wrong. He suggests the brakes may need to be bled again. I decided to let them work and see when they'd get done with the work. I called for an update 2 days later, Paul advises they need to replace the brake master cylinder and rebleed the brakes. I called 2 days after that, Paul advises they are just getting the piece in. At this point I thought it was weird for them to keep the car this long since it sounds like a simple repair for an 'experienced mechanic'. I felt there was something off and they weren't telling me something. On April 6th I reached out to the Director of Operations Will Michaux. Will reached out to them and per their standards the car was ready by 12pm. I get there, the rep behind the counter advises everything was checked and double checked and everything is working fine. I test drive the car - it's a little better, but the brakes are still not safe to drive. I decide to leave, cut my losses and let someone else check the brakes since they may keep the car another month to bleed the brakes properly. If you plan to have major repairs done here, don't. For the safety of you, your family and other drivers, don't do it. Go to a locally or family owned shop instead. The store manager - a joke The service manager - a joke I will finish with the following, and I want you to read the next sentence very carefully before you decide to have any major repairs done here: It was perfectly fine for this business to let a customer drive away with faulty brakes. Would you trust a business who did that with your car...and your life?

Love this place. Took my jeep in after taking it to another dealership and getting the run around…read more Everyone here is honest and well versed in all vehicles. Definitely our go to spot for all our vehicle needs. And the guys there are so funny so you will always leave laughing.

I am new to the area, so I always took my car to be serviced at the Honda dealership. Last week was…read morethe final straw for me. I was told that I needed my brake and transmission fluid changed. The dealership also told me I needed new tires. I had 4 new tires replaced last year so I knew that was a lie. I was able to get an appointment with Royson's and I was told I did NOT need my brake or transmission fluid changed!!!!! Angelo actually showed me the fluid so I could have peace of mind. And of course they did not charge me. Thank God for honest people!

I was waiting to see what the outcome of my situation was going to be before I wrote a review. I…read morewent to this Jiffy Lube on 6 May prior to hitting the road back to Texas where I'm stationed. I was in town because I had an event to attend and my son was graduating from Basic Training. Yes I drove there and back lol. My visit wasn't pleasant and my main complaint was I wasn't told prior to service that the payment machines were down so I could be given the opportunity to make the decision on if I wanted to pay cash or go somewhere else. Plus after paying cash, I wasn't given a receipt for proof of payment and service. I wrote corporate who forwarded my concerns to the franchise owner. She did get back with me and since I was traveling and settling in at home it took me a couple days to get back with her. She heard my concerns again and went on to resolve my issue. This here is customer service. I would recommend going to owners of the establishment (case by case) first. I would definitely return to this location again because it is evident that the owner is aiming for a 5 star Jiffy Lube.

Jiffy Lube on Hardscrabble Rd. was amazing. They let me stay in my car. They were personable…read more.. taught me how to re-set my warn lights and the topped off air in my tires. I highly recommend.

I had a very frustrating and disappointing experience with this location. I brought my vehicle in…read morefor brake work, and during the process, the technician damaged the caliper piston by improperly twisting it back into place. The store manager, Chris, was upfront about the issue and mentioned they were working on sourcing a new part. When I inquired about a rental due to the delay (which was caused by their error), Chris said he wasn't sure about rental options but gave me the number to their corporate office. After speaking with Elvin at corporate, he offered to arrange an Uber home and said the part should arrive by Monday. When I asked Chris about the Uber, he said he didn't have the app. I offered to order my own ride if they would reimburse me, and Chris agreed, saying they would also cover the labor due to their mistake. However, communication and consistency quickly fell apart. On Monday, I was still told the part hadn't arrived. I reminded them that I had already missed work due to this delay and again requested a rental. This time, my request was escalated to a regional manager, Craig, who took a different tone. He seemed more focused on shifting blame, suggesting the issue was caused by old brake pads. I informed him that I had new Brembo ceramic pads installed at Mavis less than a year ago, and I had photos proving their condition. After some back-and-forth, he said he would push the rental request forward -- though it seemed more like appeasement than actual action. When I finally picked up my vehicle on Thursday, I was surprised to find I was being charged for labor, even though I had been previously assured this would be covered due to their technician's error. Just 20 minutes after leaving the shop, I heard a noise and discovered one of the anti-rattle clips from the front brake pads had fallen off due to improper installation. I returned to the store, and instead of taking responsibility, the manager blamed the issue on the age of the clips, saying I should have bought new ones. This experience left me with serious concerns about the quality of workmanship, internal communication, and customer service at this location. I gave them multiple opportunities to do right by the situation, but instead, I received shifting stories, blame-shifting, and ultimately more inconvenience and cost than I started with. I would strongly urge others to think twice before trusting their vehicle with this shop.

The desk guy at the Garners Ferry location didn't want to sell me one new tire to replace one that…read morewas leaking. He wanted to replace three. I declined and he asked me to go elsewhere. So I did, Firestone across the street. They replaced my one tire and could not have been nicer.

Fastest service I've ever had in 20 years of driving. Did an alignment on my 4x4 pickup in less…read morethan 45 minutes. Great deal, reputable name. Didn't try to sell me anything I didn't need and didn't tell me horror stories about my suspension!

Made an appointment a week in advance to get new tires. What a stinking joke. Took off work in…read morethe morning for this appointment............. only to get there and.........NO TIRES! Tried to upsell me but I split and went down the road to another tire store. This seems to be a reoccurring problem at this place.

I have trusted In and Out Automotive with my family vehicles for the past 5 years for all of my…read morerepair needs, and I have never been disappointed. The prices are fair and the work is top notch. I recommend this repair shop to all of my friends. I have never felt that I have been sold a service that I didn't need. It's not easy to find a service that is fair, honest, and of high quality.

Good mechanic! Fast and efficient! Great on pricing as well! Sean is good at auto repairs,…read morecommunicated well, and I trusted him!