They were that knowledgeable and seem like they weren't sure and so because of that I couldn't let them fix my car.

I had a very frustrating and disappointing experience with this location. I brought my vehicle in for brake work, and during the process, the technician damaged the caliper piston by improperly twisting it back into place. The store manager, Chris, was upfront about the issue and mentioned they were working on sourcing a new part. When I inquired about a rental due to the delay (which was caused by their error), Chris said he wasn't sure about rental options but gave me the number to their corporate office. After speaking with Elvin at corporate, he offered to arrange an Uber home and said the part should arrive by Monday. When I asked Chris about the Uber, he said he didn't have the app. I offered to order my own ride if they would reimburse me, and Chris agreed, saying they would also cover the labor due to their mistake. However, communication and consistency quickly fell apart. On Monday, I was still told the part hadn't arrived. I reminded them that I had already missed work due to this delay and again requested a rental. This time, my request was escalated to a regional manager, Craig, who took a different tone. He seemed more focused on shifting blame, suggesting the issue was caused by old brake pads. I informed him that I had new Brembo ceramic pads installed at Mavis less than a year ago, and I had photos proving their condition. After some back-and-forth, he said he would push the rental request forward -- though it seemed more like appeasement than actual action. When I finally picked up my vehicle on Thursday, I was surprised to find I was being charged for labor, even though I had been previously assured this would be covered due to their technician's error. Just 20 minutes after leaving the shop, I heard a noise and discovered one of the anti-rattle clips from the front brake pads had fallen off due to improper installation. I returned to the store, and instead of taking responsibility, the manager blamed the issue on the age of the clips, saying I should have bought new ones. This experience left me with serious concerns about the quality of workmanship, internal communication, and customer service at this location. I gave them multiple opportunities to do right by the situation, but instead, I received shifting stories, blame-shifting, and ultimately more inconvenience and cost than I started with. I would strongly urge others to think twice before trusting their vehicle with this shop. read more

I had a flat tire on a Sunday and this was the only tire store open. They ordered me new tires, beat a competitor price and treated me like a queen. I cannot rave enough about the great service and kind and fair people working here! Go here for any car service! read more

The desk guy at the Garners Ferry location didn't want to sell me one new tire to replace one that was leaking. He wanted to replace three. I declined and he asked me to go elsewhere. So I did, Firestone across the street. They replaced my one tire and could not have been nicer. read more

I didn't want to give any stars could not leave review without at least 1. I went in a for an oil change and tire rotation. I was told on hardscrabble road that my brake pads were worn down 90% and needed hanging asap. at my last oil change I was told I needed left and right arm controls changed out for $1500. Went to another brake shop where they should me that my pads were not worn down in the front at all and just about 10% in the rear. burn me once same on me, burn me twice shame on you. Why be so dihones when people rely on you to be honest and keep them on the road and riding safe. after the oil change and tire rotation, my driver tire is shaking, it was fine when I went in that morning. karma comes back around quickly. I heave a good mind to share this with WlTX new on my side to warn others. Bad bad business. so disappointed. read more

Mavis Tires & Brakes - Brake pads that Mavis claimed to be worn down 90% and needed changing asap - Tires Near Me - Columbia, South Carolina

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I brought my car in because the brake light was on. They told me that the rear brakes need to be replaced. I gave them the go ahead to replace the brakes. When I got the car back the brake light was still on. They tell me they didn't have the right equipment to detect the code error. A major tire and brake can't determine what is causing the brake light to stay on. Did they really replace the brakes as they said. This is why we don't trust these repair shops. No more MAVIS!! read more

I had a great experience. Jason was super helpful and accommodating. Everyone is very nice and did a great job on my service.

I'm not sure if they just don't want to do their job or hate their job. I spoke to someone yesterday about my concern of my new tires and the balance being off that the Garners Ferry Location did a month ago, he told me to come in at 8am and they will fix it for me. I waited in the lobby for someone for 5 minutes and had to go around the side to get someone attention because one was cleaning and the other just talking. Then I was told there are no tire specialist or alignment technicians in until later on that day by the manager. I even asked him if he could look at it for me and he claimed he's not a specialist and sent me to NTB on Clemson rd. They helped me right away and fixed the problem. read more

I took my Jeep Cherokee in to have two tires replaced and get an alignment. When I left the tire sensor light which was NOT a problem before now is all of a sudden now not working and something sounds loose in the front of the vehicle. Somebody needs to answer to this and fix it. read more

I bought four new tires a month ago and had a horrible experience with the front desk staff on hardscrabble. Now I have to keep putting air in my front left tire after I voiced my concerns to them about it the day after I got the tires. I went to the one on Garners Ferry and realized my vehicle was not checked to see if I needed an alignment with the new tires and I actually did.I don't want to go back for them to check to see what is wrong at this point. I'm worried they will screw up something else on my vehicle. This can't be life...... read more

had an appointment for an oil change and tire rotation. was told I needed a part and I agreed to it. 3 hours later I'm still waiting asked for a price.... had not been able to get a price nor an answer to any other question/s I asked. I regret purchasing tires from here. I do not recommend read more

This is a continuation of my review 10 months ago. This issue is still not resolved. Back in May (Memorial day weekend) prior to my court date of June 8, 2023. I called Lee Fucci to tell him that I never received the amount we agreed upon. He stayed that he would check on this and get back to me. I never heard anything from him again. When they received the order from the sheriff's office around mid August I suddenly got a call from Robert Anderson. They are supposed to be Regional managers and District managers. Robert said that Lee told him to call to see what was going on cause you all had agreed to settle. I said we did agree however, Lee never sent me a check. Robert Anderson said that he would check on it. I contacted him every week and it was the same story. I took it upon myself to contact the customer solutions team and they are a joke. They told me one day the check was approved to he sent and the next few days they were waiting on approval. I have a judgment that was ordered by Magistrate court and the continue to screw me around. This is now causing me financial issues because I had to take money away from my obligations to get a motor for my car that Mavis caused to blow by not putting oil back in my car. As of today , I have not received my judgement. People beware of taking your car to Mavis Tire as far as I am concerned that includes all locations. Uf they damage your vehicle they WILL NOT take responsibility for it. This has been 10 months and I am still fighting to get my money. My next step will be Legal ramifications. This is ridiculous . PLEASE DO NOT TAKE YOUR HIGH END VEHICLES TO MAVIS TIRE. IF SO DO IT AT YOUR OWN RISK!! Stay Tuned for next steps! I am calling out Lee Fucci, Regional Director in the Charlotte NC area, Regional Manager Robert Anderson in Charleston you Robert had the nerve to call & lie to the Sheriff's officeand tell them you had settled with me. This is how you run your business I guess lying and deceiving customers! According to the below link this is how you operate. 9/25/2023 https://law.georgia.gov/press-releases/2022-03-23/mavis-tire-supply-enters-settlement read more

Brad and Rich were awesome!! Great customer service and explained everything I needed to know. Definitely coming back.

We took my son's Patriot there for an alignment. As a new driver he did not notice how bad the front tires were wearing until I mentioned it and there was a clicking noise as well. We took it back into for them to realign it and they said they could not get it straight. I called the manager and he said to bring it back in. I rented a Uhaul car hauler and took it back. They said there is nothing they could do because there was something else wrong with it on the front end. We replaced almost all of the front suspension and my son took it back. He was told they were not going to touch it anymore. I called NTB down the road from us who is now part of Mavis and was told to bring it in as it was still under warranty. I did just that and they later said something was wrong with the Rack and Pinion. The District Manager Craig was there and after a discussion, he said they would order and Comp the 2 damaged tires then refund the alignment fee. Well, my son just spent over 4 hrs back at Mavis and they wanted to charge him for one time to get the other one comped. I told the manager what was said which the lady at the counter confirmed was true and he said no. I had them put the damaged tires back on the vehicle and my son left. He then called NTB back to see about an alignment and the manager said someone higher up said they were no longer going to do anything for him. So we now have 2 damaged New Tires that are over $200 each but are also out the alignment charge. Very bad company to deal with and have now left an 18 year old without the use of his vehicle until we can get it in someplace else and pay for another alignment. This is not a company who a believes in honesty or taking care of their customers. I will be filing a complaint with the Better Business Bureau as well. I guess I need to take my F150 in someplace else to verify they didn't mess it up since they did an alignment on it as well. read more

Came in to get 2 front tires changed . They took all 4 tires off and supposed to change my oil still waiting . Not happy with Mavis. On top of everything cranked my car up and white smoke filled up the inside of my car . I had my granddaughter with me and we both inhaled the smoke. The man over filled the oil and the oil went down and covered my exhaust. read more

I just left Mavis , for a brake job . When arrive my car wasn't shaking, I got on the freeway got up to 50 mph an my car starting shaking radically like a tire was loose . On my way back now to the shop . Ppl be careful read more

Mavis bought out the company I bought my tires from 5 years ago. As most tire places do give free rotation and balance when you purchase tires from them. I learned that Mavis would not honor that but only 4 years after they bought the company. So they only honored free rotation and will charge $49.99 to balance the tires. I would not recommend you buy or have any work done at the company as they are not a worthy business and would not honor what I paid for. Be sure you get those things in writing on contract!!! read more

They have always been cold and impersonal when I call or stop by. Won't look you in the eye, and act like they aren't glad your there. I'm there to buy tires. Seriously? I'm dropping at least $800-$1000 every visit! No appreciation! I have a fleet of 7 vehicles. You would think that would get some manners. I called over there this morning, got a cold telephone greeting. "Franks Tire!" That's it! I told them my name and asked how they were doing and his response was that he was fine. Didn't ask how I was doing and didn't care! And this is a common occurrence. I tried several different branches to see if I can find a more happy person and someone who does seems to care. No luck! If everyone acts like this, it's definitely got to be a reflection of the management! Called Nuttall's Tire. Great experience so far. They are exactly who we are looking for. 1 year later....What a difference Franks Tire has made!!! My wife had no other option but Franks on Hard Scrabble Road. They were awesome. It appeared to be a new staff, greeted her as she walked in, addressed her tire situation right away and have her a great feeling about being there! Something has changed for the good!!! Well done, Franks Tire!!!!! 5 stars!!!!! read more

Frank's is the best place to get tires and oil changes. I like supporting locally owned businesses rather than the chains. The employees are always friendly and helpful. I also like going to Frank's because there are nice, comfy chairs in the lobby. They also think of ways to save me money. Frank's has quick service and fair prices. read more

Mavis Tires & Brakes - Comfy chairs! - Tires Near Me - Columbia, South Carolina

Went Today put a tire on rim they very quick about it. The guy had a smart mouth and said was that quick enough for you I thought what is wrong with this world today. read more

Buyer beware! Dropped my car off at mavis today to get a to get a slow leak repaired (tires were just purchased in August from Franks) received a call from them saying that the puncture was in the sidewall and could not be repaired. They quoted me a much higher price to replace the tire then I originally paid them for but I didn't have much choice since they already had the car there and the tire off. Then they called back and told me that the manager said if I purchased the warranty that they would cover the tire which was better than the cost of the new tire. When I arrived they tried to charge me for the tire and the warranty??? This shop is not to be trusted! When I asked to see the tire they brought out my tire that had a patch Clearly in the tread pattern and not in the sidewall as they stated on the phone. This shop is not to be trusted! Franks Discount Tire is long gone... read more

Lug nuts ruined by air wrench with wrong socket size being used. Did not offer to compensate for mistake. Beware!

Took my Jeep here to get two new tires which was all i wanted. Dropped the vehicle off and the guy at the front says we will check it out? No i need two tires put on. I work on my vehicle and I check it out. I don't want to here all this BS of what i need that i don't need. He looked pissed off when i said there was nothing to check out, Just put my new tires on. After picking my Jeep up the next day the rear wheel starts making a awful noise. I checked it out and all of the Lug nuts were loose on both wheels. One had actually broke off. I would never take anything to this place. I think maybe they left loose on malice because i didn't want them CHECKING my Jeep out as he said. I am retired military and i urge any veteran to stay away read more

District manager reached out to me and admitted his manager handled the issue with the call center rep sending the wrong tire horribly by questioning my integrity. Clearly, our discussion was recorded and could be verified. DM asked what he could do to make it right. I said have someone (maybe the manager) come in on Sunday to put the tires on at the price I was quoted by my mechanic before their misrepresentation of the facts caused me to take my car from them and bring it to Frank's. Immediately it was apparent that he wasn't going to do this. He said he'd see if he could get someone to come in and would call me back. Didn't call all day Saturday or Sunday morning as promised. Left me a VM while I was in church saying bring it in first thing Monday morning and he'd put the tires on for the price we discussed. We never discussed a price, he just said "for cost." His cost was $7 less than the FULL price my mechanic quoted... and they don't have "Tire" in their name! I called him Monday morning and said I needed to let go of my pride over what the manager said and that I would give them an opportunity to earn my business since he reached out to me. After 7 hours passed and I had not heard a word from him, he finally let me know I could come in. I let him know I couldn't wait any longer and would work with my mechanic... considering I had already told him the tires I was replacing had the belt showing and was potentially unsafe to drive. Since this was my first experience, it will certainly be my last. I'll never use Frank's. read more

Web site appointment set up easy, was impressed. I think unnecessary as we are still sitting here so far 45 minutes after scheduled appointment and truck has not moved. We got here prior to scheduled appointment time so that's not an excuse on their part. Others said chairs are comfy, they need to be as your going to be here awhile. Maybe they should realize it gives people extra time to do a Yelp review on how they do. Time from appointment to leaving for a tire rotation was 1:25 minutes. The one saving grace point for here is we have never had any reason to not be happy with the service people we have dealt with, they have always treated us with professionalism and friendly conversation. Best to stick with first come first served an not offer something you can't deliver on. read more

I called this location earlier today 2/04/19 @ 3pm for a price check on tires, and the representative seemed pleasant at first but as soon as I told him that I would call him back after browsing around. He made a sarcastic comment and hung up on me. I was referred to this place by friends who have used this location for their car service needs for the past 7 years. I don't know what happened but my only interaction was unacceptable. Frank's needs to hire people that strive to deliver excellent customer service. Final thoughts: Over-Priced and horrible customer interaction. If I could rate it a zero I would. read more

Prices are good, but I would pay more for better service. I visited this location as a walk in customer around 2 pm twice and when I entered the door no acknowledgement I was even there and then when they said "what you need?" I said I wanted to have a tire checked for a nail and wanted to get new tires. They said "oh we ain't got time for that". And as I stood to see if they could offer an alternative no further response. Against my better judgement, I ordered a set of four tires from Mavis over the phone and scheduled an appointment. I called prior to the appointment and told them I would be there 30 min or so late and was told "no problem, I'll let them know". When I got there and walked in they said "we don't have time to do that today. We already took 3 alignments since 2". I just stood bewildered and said well I called and notified and they said that's it would be ok. So he looks up in the computer and says ok we have the tires in but we can't install them today. Needless to say I left! read more