Quality service at a great price! Staff are very friendly and knowledgeable, I will be back!read more

This location runs like a finally oiled machine. They're always so friendly and informative in the…read moremaintenance on my vehicle. They get you in an out while doing a great job on your car and providing top-notch customer service. Staff is super friendly and through. Highly recommend this location

While on a trip from Georgia to Michigan our windshield wiper fluid was clogged and we were…read morestopping every half hour to try to remove the snow and road spray . We pulled into Jiffy Lube on Osborne Way, Richmond, Ky and Brad and Jeffrey diagnosed and fixed our clogged sprayer. They were courteous and kind and did not accept any money for their work! They were our heroes! Thank you, Brad and Jeffrey! With appreciation ! The Buschs'

PLEASE READ Let me preface this by saying I've never written…read morea bad review like this in my life, but Michael, Doug, and their store manager and regional manager Mike McCalla have earned it. On Mother's Day, my pregnant wife was stranded on the interstate with no brakes and this store was only 1 mile away. Had I known what a disaster this company would be, I would have had my car shipped somewhere else to have the brakes fixed. They first told us our master brake cylinder went out, and it would be $1,200 after parts and labor. Ouch, but that's life. A few days later they call us to say "Actually the brake booster needs replaced, that'll be another $1,000". I start to question if they have any clue what's actually wrong with the car until they call me a THIRD time to say "Those new parts fried your vacuum pump, that'll be another $1,000 to replace that"... At this point I'm certain they're just shooting at the wind, clueless as to what really needed fixed to begin with, and I'm stuck paying $3,300 ($200 less than what they wanted to charge, and I tirelessly negotiated for) They had my car FOR 12 DAYS before my father in law comes to pick it up for me. For me to find that: 1. The air intake on my turbo charged vehicle was not resecured, which is incredibly dangerous! 2. The black plastic cowling cover under the windshield had been busted up on the corners and was not properly reattached. This turned my car from gorgeous to loooking like absolute trash. 3. The left windshield wiper arm goes flying off the vehicle in the pouring rain on the interstate, I'm surprised nobody is dead after that. 4. The left windshield wiper motor is not rotating anymore. 5. The brake lights are now constantly on as if we're riding the brakes. After jeopordizing my pregnant wife's safety and trashing our car Mike McCalla, the regional manager, asked us if we'd like $30 off our next oil change... To get any service beyond this I have had to take time out of my day, every day for 3 days now, to cattle-prod Mike McCalla to make things right. Time will tell how Jiffy Lube will rectify their shameful service...

My wife had the awful pleasure of going to this scam. A brand new car, and she went for an oil…read morechange and changed her windshield wipers on 2022 that has less than 40k miles and her bill was astronomical high for an oil change. Over $100 for an oil change! This absolutely insane! We wont be returning to this money pit

This, by far, is my favorite Valvoline between Georgetown and Lexington. I almost always get in and…read moreout quickly. I bring both of my vehicles here; and the excellence that I have received here time and time again, will always keep me coming back. Recommendations are always made from the employees; and honest communication on what I need right now and don't need, is something that you don't get from every company out there. I brought my Chevy Cruze in last week; and some of the things that they recommended, I took them up on it. Unfortunately, some didn't work. One of our tires, the lug nut to undo to balance the tires, wouldn't budge; so they suggested I take it to another shop to have that fixed and replaced. The manager found a nail in one of my tires and told me my tire was down to 10 lbs. He kindly took pictures for me. I had taken it to other places; because I knew something was wrong with the tire, and no one ever found anything. SHOUT OUT to the Manager for catching the one thing no one else could!! After the oil change and the Fuel System Modern Engine on my Honda CR-V, I was on my way home. Unfortunately, as I continued down the road, it was hard for me to accelerate; and I couldn't go past 3,000 RPM's because my car would slow down severely. I went back to Valvoline and shared my concerns. Mason came and looked at everything and just had me pull in front of their doors and helped me figure it out. Went back home and on the highway and everything was fine. Mason and the manager were helpful through it all! I will ALWAYS come back here!!

Nope, nope, nope, won't be going back there. Charged me almost $200 to diagnose the problem, and…read morewanted another $700 to do the work (an outrageous price, I fixed it myself for $10 and a couple hours). When I declined, my truck was put back together badly, one piece broken, one piece lost, one piece mis aligned. My only positive for this business is the fact that they DID pick me up and drop me off.

dropped vehicle off for alignment and employee assured me it would be able to be done same day…read more They called 30 minutes later stating they were beginning work, however they closed at 6 with no further communication. This left me in a position where I was unable to get to work the next day and had to use vacation time to cover it. No longer recommended, I have tried to use Indy shops like this as opposed to chains like tire discounters, but at least they are more reliable and have better communication.

I should have done this long ago! This is the nicest and most honest car repair and tire shop you…read morewill find anywhere. They have never let me down in ten years of bringing cars to them; always polite and helpful and they never overcharge.

I was traveling from wisconsin from south carolina with my family on vacation. while I was 10 miles…read morefrom lexington, KY my rear tires gave up the ghost. I pulled over in georgetown,KY for the night. I called around last minute. The Goodyear manager on Broadway answered and set me up with appointment the next morning at 830 AM. I arrived and he took me in at 8 AM. Very nice man. He got me two nice tires and on the road in 30 mintues. The tech who installed them was also very nice. I cannot thank them enough for being so nice and doing a wonderful job to make sure my family and I make it home safe. Thank you and god bless !

I've used them twice. First to have an alternator replaced, then to have a catalytic heat shield…read morereplaced. I was very impressed with the service and the price. Especially when I had my catalytic heat shield replaced, first because I supplied my own parts. Many repair shops will not allow that. Second because they only charged me for 20 minutes of work. Many shops have a minimum one hour charge. Glad I found someone I can trust to do the repairs I can't do myself.

As I was traveling from Florida back to Ohio I had an issue with my front wheel on my truck. It…read moreactually got so hot it caught on fire. I had no idea where to take the truck to be fixed. The tow truck driver at Sharp's Towing recommended me to Riley's. The truck was dropped off there and I was at their office at 8 am. Within an hour I was given an estimate for the repairs (excessive repairs) my car was repaired and I was back on the road very quickly. Highly recommended these folks. Very nice to work with and very reasonable prices. Would definitely work with them again. Thank you for fixing my problems so quickly!

From out of town and needed a patch on my tire. Merrick got me in right away and had me out in 25…read moreminutes. The service and professionalism by the team was amazing and if I'm in the area again and need anything with tires I will be visiting again.

Very pleased with the knowledge and service we received in a difficult situation. Great placeread more

Affordable, understandable, and quick. Chris was super kind and they got me out of there pretty…read morequickly. Will always go here for tire patches/replacements!

While the inside of the building needs some major repairs, that doesn't take away the care and…read morerespect that I have gotten from Chris. I came a few months ago with my Chevy Cruze about the tires. Valvoline wouldn't rotate the tires; because they didn't want to strip my lug nut. Ken Towery's took really good care of me and said it was not a problem to fix. Today I came in and stated that I think there was something wrong with one of my tires; because my tire light came on but I had no idea what it was. They then proceeded to show the wire that was in my tire and asked if I had a warranty with them with Sam's Club. I stated that I did; and they said that perhaps they can fix it for me under the warranty. Every single time, I felt like I was treated like family. Chris was so kind and he's always got a smile on his face. I will continue to come back to Ken Towery's in Georgetown, KY for all of my needs.

We had a flat tire on our way through Kentucky. The wrecker that changed our tire recommended…read morestopping at the Walmart Tire Center in Georgetown, Kentucky. What a very pleasant and professional experience we had! from the gentleman that greeted us to the repairman and all the other staff took the time to say hello. And, the most important part we were back on the road very fast. We cannot say enough great things about this Auto Center. Thank you soon much!

I got my oil change done. The last time I went they only put 3 of the 7 clips on my skid plate and…read moreit flapped in the wind. I made them aware of the issue and didn't think anything of it. The next time I went back for an oil change. I let the guy know Again very politely that last time he didn't put my clips in and caused a problem. I drove about 2 days and noticed oil on the back of my car that only has 20,000 miles on it. I jacked the car up and not only did he not put all the clips in but there is a pin hole in my oil filter. oil went all of the car and the engine could now be potentially hurt. NEVER GO HERE!!!!!