I am also a longstanding (15+ years) of Woodwards and this shop is clearly not Woodwards. I don't…read morethink they'll last more than a year or 2. Received an estimate of $12, 000 and got the work done for less than $2,000. They are not reliable or trustworthy. This is a shop that I would never return to. There attitude is do it their way, don't ask questions and have a bundle of free cash. Never again.

First and foremost: Wenger is NOT Woodwards. I used Woodwards for over 20 years and they were…read moreawesome. The shop under Wenger's new ownership is just another dishonest, over-priced garage waiting to take advantage of folks who need auto repairs. They mark up parts prices, pad repair times, and have an outrageous labor rate. Diagnosis is lacking, and they can't meet the schedule that they promise to get you in the door. Buyer beware with these guys!

I suppose as long as I have lived in Kalamazoo, auto owners in Parchment have, for their auto…read morerepairs, mostly gone to the Parchment Service Center on Riverview or Wisser's Townline Service on East G Avenue. The family of my childhood went to the latter. Before Wisser's expanded, he had gas pumps, so we bought our gas and got our car repairs there. Now, with more than double the bays, Wisser's is where my mother still gets her cars serviced. Rick and Jill own and run the repair shop. Rick's father, Dick, was the face of the business when I was a young driver, and I was conflicted about him. An excellent auto mechanic, he presented as a no nonsense man of few words, so I was scared to death of him. Rick is his equal as a mechanic and much less taciturn. His wife, Jill, handles the books. (As a side note, as of today's date, there are 4 earlier reviews that Yelp's algorithm has seen to exclude - see below - and they are worth reading.)

These guys are absolutely amazing and trustworthy!!! I will not take my car anywhere else as long…read moreas they are in business. Jill and Rick are so friendly and you feel at ease with them instantly. Rick fixed my Mazda's power steering pump and spark plugs. He went on a test drive with me after the work was completed and adjusted a few things and topped off the oil for free. I was about to walk out of the store with my purse still laying on the ground and one of his employees stopped me and asked "hey miss is that your purse?" Wow! Just wow!!! These guys are so awesome, thanks a million! Take your car to them!!!

I love these guys!…read more If I had come here for the past few years instead of going to Lentz, I could have saved thousands, and I do mean thousands of dollars. They've been able to figure out issues other mechanics could not diagnose (or things the other mechanics got wrong/screwed up), and instead of cringing when I hear the price, I think, "Oh, that's not so bad." The owner and mechanics are friendly. I was sitting in the lobby, waiting for a ride, and everyone who passed through asked if I'd been helped, if I had a ride coming, etc. It was pouring rain the last time I waited for my ride, and even though they were closing, they offered to let me stick around in the lobby until my ride came. They're such gentlemen.

We've been taking our vehicles to Shoemaker's Garage for years and wouldn't go anywhere else. Adam…read moreand his team are top-notch! They are always friendly, honest, and extremely knowledgeable. They take the time to explain things clearly and never try to upsell unnecessary work. The pricing is very fair, and the quality of service is outstanding. Highly recommend!

I recently had a nail in my tire and stopped by Belle Tire for assistance. Although there was a bit…read moreof a wait, the employee helping me kept me informed throughout the entire process, letting me know what was going on and when my tire would be ready. When I asked about the cost, he pleasantly surprised me by saying the repair was on the house and thanked me for my patience. That level of customer service and appreciation goes a long way. It's refreshing to see a company that values its customers' time and treats them with kindness and respect. Thank you, Belle Tire, for the excellent service!

Very professional and friendly. Fair pricing. Everyone is very friendly to all customers. Service…read moreis quick.

Needed my brakes repaired quickly, and they were able to get it done same-day, and for a fair…read moreprice. Very good communication, easy to get a hold of, and quality service.

I needed brakes. When I called, they said I could bring my car in and they would look at it, give…read moreme a quote before completing the work, and have it done within 2 days. Every interaction I had was so genuine and caring, the work was quick, communication was easy, and everything was completed as promised. We will definitely be back!

I was in a pinch foe time to repair my hydraulic break system on ty class a motorhome. He did a…read moregreat job and got me on the rad ASAP. good price and great servi

A quality mechanic who is knowledgable and professional! A fair price for quality work.read more

I called Lowders excited to get my car fixed and was told to call back Monday morning only to be…read moredeliberately ignored. After calling three different times that day with space in between each call I gave up but just to make sure it wasn't just on my end or they were extremely busy I called off a different number, and immediately got an answer I took my business elsewhere.

I went in to get some repairs to my car. The person in charge, specifically Chuck was speaking to…read moreanother customer and setting up an appointment for him to come and have his car repaired. He gave him 2 options for appointments, specifically either Monday or Tuesday of the following week. When he was finished, I asked for an appointment, and he flipped through his appointment book and said there would not be an appointment available for months and months. This was curious as the customer before me got 2 options of appointments for the next week. I wonder if the difference was race based. I was able to get an appointment at another shop and do not recommend this place if you are not a white person.

I have been using Parchment Service Center as my exclusive maintenance shop for the past 11 years,…read moreand I can say that they have always gone above and beyond to take good care of me and my family. I have always felt like they have gone the extra mile to ensure that things are cared for efficiently and effectively. I know that they have have fit me in when they were already tightly scheduled, and I have never had a repair wherein something was left undone. Their pricing is competitive for both parts and labor, and it feels good knowing that my money is going to people who share this community with me. On the few occasions where they have been unable to book me promptly -- which have been rare, but stand as a testament to the quality of their work and the enthusiasm of their clientele -- they have made a point of letting me know exactly who they would trust with the work if I need it done in a hurry. Even so, except in one case where it was an emergency, I told them I was willing to wait the additional week or more to get my car in with them because of the bond of trust they had built. I was really surprised to realize that I had never left them a Yelp review, and thought I should rectify that today. Legitimately the best shop I have ever worked with, and only the shop run in the small town I grew up in has ever come close to this level of personalized quality and service. We are looking to move to a location closer to my work, and one of the things my wife asked me about moving was, "... we can still take our cars to Parchment Service Center if they need work, right?" Of course we can! Unless I move out of state, they've won my loyalty for life.

I called to ask if the shop offered mechanical inspections for craigslist vehicle purchases the…read moreshop was to busy to accommodate with such short notice but and the person that answered the phone was super helpful. She was willing to take the time to share the knowledge and insight that she knew on the vehicle and offered up a few other places to look for help. Great customer service. I will definitely head back for service if this purchase winds up being a lemon. I was genuinely impressed!