Destinee Cummings is quite frankly, the best employee I've had the pleasure of interacting with at…read morethis location. Every time I order, she is always reassuring and helps my indecisiveness through her kind and thoughtful recommendations. Overall, I feel very welcome and cared for at this Dunkin' due to her exemplary service! Anthony is also a great employee, as he learned from Destinee!!

This is my go to location. Almost always freindly and very rarely is there a problem with the…read moreorder. Quality of the food and drink vs other locations like the Main Street location, are too notch.

I come her multiple times a week. I use their app For…read moreordering and it is just so fast and convenient. I pulled in the other day and didn't have service, so I walked in and ordered. My drinks were presented before I finished placing my order. They have a crew with lightening speed at this Dunkin' which is very appreciated. There is a reason there are actually couches here - people do congregate and visit. This is a lovely Dunkin' Donuts franchise.

A girl that works here who has short black hair and is short and wears eyeliner and wears piercing…read moreand wears glasses is not good at customer service and very unprofessional. I heard her swearing telling her coworker about me and my friends to get out and swearing. She didn't tell us directly but we're the only people in here. We also ordered food so I don't know why she is being so rude. We were just sitting on the couch having a quiet conversation. I feel very uncomfortable to come back even though me and my family and friends have been loyal customers to here for years.

This place is great! They make my coffee exactly the way I like it, and the employees are always…read morevery helpful. They are all such hard workers. Love this Dunkin!

I love this location! Justin is so kind, patient, and helpful. You are lucky to have him as an…read moreemployee!

Never an issue with my coffee from 1st thing in the morning to late at night we stop at this…read morelocation. Great staff, drive-thru gets busy but it moves fast!

Staff is always so friendly to me. The lady that works there in the morning is my favorite, she…read moremakes my iced coffee perfect every single time. Giving a four store because I wish they carried more bagels, they are usually sold out pretty early which sucks. But other than that it's great.

I go to this Dunkin regularly because it's close to my house. I don't l ow of its understaffed, or…read morethe emp;pyres don't receive the correct training, but the service is highly lacking and errors are made regular. Today, I ordered an avocado toast, got no,e and found, that although I paid for it, didn't receive bacon on it. I went back and they added bacon, only for me to find, when I went hi,Ed that the bread wasn't even toasted. They also have a habit of telling you to move forward to wait for,your order, even if it's just coffee. I have never seen this happen at any other Dunkin.

Clean shop, prompt service even when short staffed! They really work hard here to fill orders and…read moreplease customers.

Latte was made perfectly. EXCELLENT service, every staff…read moremember smiled and acknowledged me The dining area was very clean as was the parking lot in and it offered many, many spaces.

Stop by this Dunkin, staff super friendly. Made awesome Frozen Hot Chocolate that was very tasty…read more Not over blended and lots of cream and choc swirl. Plus a lovely real plastic straw. Had Coffee Cake Muffin was good nice crunchy top. Yum, Thanks.

I frankly love this dunkin donuts. I literally pass by 2 other dunkin donuts to get to this one…read more Some of us say they're the same but they aren't . The staff is so much friendlier here. More than that it's about execution of your orders. I have wanted to write this review for several months now.

I was at the drive through this female took my order she was very rude and trying to get my order…read moreout the way and take it fast. When I got to the window she was still being rude and made faces at me. I believe her name tag said tanisia. I got my drinks and they weren't what I wanted.

Garbage. They tried…read moreto make up for their poor service and product by sending out coupons but what good is that when the staff was just plain rude when I went to redeem them. This was after my silent vow to never return, so easy to say I won't be back. This has ruined dunkin for me everywhere because I will never stand for being disrespected for no reason.

They r nice in here but pushy to get u moving quickly thru the drive thru. I guess it makes sense…read moreto move at a fast pace to try and serve everyone as quickly as possible. My donut was pretty fresh and my coffee tasted good so I could appreciate that.

ordered iced got a hot .. then the ticket on the outside did not match what was in my cup once they…read moregave me an iced .. they took forever I was late to work and didn't even get MY coffee .. they were not willing to fix the problem afterwards either ! they exclaimed their fear about the manager firing them if they fixed it .. never in my life at another Dunkin has this been a thing . I just wanted the right coffe my fault for stopping at dunki I ran on fumes not yall !

worst Dunkin in Waterbury area. get orders wrong all the time. Maybe drive up speaker is broken?…read morecan't explain why else they always get orders wrong. Food and coffee is always wrong. better off driving up street to Chase Avenue Or maybe a local coffee shop.