I was referred to this practice my general dentist because I needed root canal therapy. From the…read morefirst visit here for my consultation to the actual root canal therapy everyone here was very helpful and friendly. The actual procedure went smoothly and the Doctor kept me informed of everything he was doing. Would not hesitate to come back here. And the best part was the root canal only cost me 267 dollars and I have 6 months to pay with no interest !!!

Doc called today to apologize that "I" misunderstood my recent visit was a consult not a root…read morecanal. Never apologized for his actions or offered to waive fees. This wasn't MY error. It feels like a legal scam. My dentist sent me for a root canal not a consult. Guess he doesn't trust my dentist evaluation. After this I won't go back here.

This is My dentist office in downtown Middletown. I see Dr. Alicia Voukides here and she is…read moreamazing. She is very knowledgeable, compassionate and kind. Definitely the type of dentist you want. I have been to many different dentist and this place is the best so far. Can't forget the Receptionist at the front desk , she always so sweet.

Very pleased to call this my dentist office!! The hygienists are always so delicate while working…read morein my mouth! I have been to many dentists office where I leave with my gums bleeding and in pain. They always let me know step-by-step what they are doing even though I'm aware of the tools they use, they still assure that I am comfortable and if anything is wrong to let them know. The doctors always come in and explain everything!

Dr. Milone is an outstanding dentist. Great staff, great service, great experience. He is extremely…read morecompetent in every facet of dentistry, including implants, orthodontia and cosmetic. His staff of hygienists are outstanding as well. I strongly recommend him to anyone looking for a quality dentist.

The staff is excellent. They are very professional, knowledgeable and courteous. The office…read moreenvironment, on a whole, exudes warmth and friendliness. I'm very pleased with my service.

staff and Dr are amazing making sure you feel ok. very professional…read more I recently moved to a different town but I continue to go to the same dentist for his high quality of service.

My husband and I started coming here when we lived in Cromwell just over 15 years ago. We still…read morecome here today even though we have moved to Hebron. We are patients of Dr. Massoumi's and all of the staff is great. My husband requires some special consideration and they have always been accommodating. Highly recommended!

Always professional and attentive to their patient…read more Office/rooms are clean, organized and with the latest equipment. Totally recommend.

Dr. Neal Schapiro is absolutely wonderful fantastic skilled professional kind and thoughtful…read more Because of previous bad experiences I had not gone to the dentist for a long time. because I could not wait no longer I tried Dr. Shapiro and was pleasantly surprised he was not judgmental and did and does everything possible to make the experience tolerable and pain-free every time. I actually needed a crown and after his gentle care I did not need any pain medication post procedure. I now bring all of my children there we are so happy to have met him. The entire team is excellent thank you so much I would highly recommend Shapiro dentistry to anyone and everyone! Most sincerely Evelyn Trinidad and family

Neil Shapiro is a skilled Dentist in need of an attitude check…read more Also...the practice continually declined after the move to the strip mall.

On the end of the consultation for a root canal, I was given an estimate of what my cost share…read morewould be. That is what I was prepared to pay. On the day before the procedure, someone from the office called to confirm the appointment. After the procedure was done, my cost share changed without anyone telling me in advance. The person that called a day prior should have informed me of the exact cost share, especially since it changed from my original estimate. The fact they didn't isn't good business at all. That's not a good way to treat a patient. On top of all that, when I told the person what I was told initially, she coldly said "it was only an estimate and if the insurance pays more, you'll get a refund... If the insurance company pays less, you'll get a bill". NOT a good experience at all with the front desk/billing people. On the other hand, Dr. Andrea Fiori did awesome work and is the best. My advice, train/retrain the front desk and billing people on how to treat customers.

DO NOT USE THIS OFFICE !! I was referred to this office for a root canal from my dentist. I was…read morequoted by the office staff a certain amount, which having insurance was more than I expected to have to pay, but would do what I had to do. Or, I was told I would have to apply for Care Credit or pay the over time. Ok fine. I was prepared to pay the amount quoted. The morning of my appointment, I received a call from their office staff that I owed another $500.00. Now, knowing their office had my insurance information for some time, I was a little shocked and now requested something showing where this extra money now owed came from. I was informed they could not provide anything in writing that they were verbally told by the insurance company of this amount. I was beyond perplexed and needed a little more explanation, just wasn't going to pay them another $500.00 with no written explanation, to which I was placed on an abrupt hold and a "lovely" person, Scott, who apparently is the "office manager" picked up the line and made it clear he was beyond irritated and NOT happy that he had to speak to me about this, me being his potential patient. He went on to be the absolute rudest individual I've dealt with in a professional setting in a very long time. He was unprofessional, RUDE, argumentative, talked over me, and made it clear he hates his job and also made it very known I was a complete nuisance and annoyance to him, again, a potential patient and him, the office manager who should be more well versed in customer service. Being taken aback by his lack of professionalism with the way he was speaking to me, I had no other choice but to cancel my appointment because why on earth would I want to every think about going to their office for dental work if this is the way he treats his patients. And I will make it my now important task to make people aware of this office's behavior to their potential patients. They need in depth and long-term customer service training and how NOT to treat their potential patients.