If I could give a negative five stars, I would give a negative five stars. If I could sum it up to one quick statement about this establishment it would be... Rude ruthless money hungry thieves! I am already moved out of there.And they are still charging my account for that unit. And will not refund my money.Do not trust these people with your belongings read more

Don't have any business with this people. Terrible customer service. They are changing rules without noticing. Surprised..you can be inside in your storage ..because they are put second locks for everyone storages! They are take payments automatically, but they are don't send any notes about changes. Now only my husband phone number can get password for second locks. Unfortunately my husband forgot his phone at home, and we can get any help. Very unhappy. We decided, that we don't whant us this business anymore. read more

Midgard Self Storage - Self Storage Near Me - Colorado Springs, Colorado

CAUTION MILITARY DO NOT USE THIS COMPANY: Do not use this company. As a military member I PCSed to the area and moved all my stuff in to two units. Then 5 months later they doubled the rate. They claimed the rate I had been offered was an "intro rate" even though nowhere did it mention this and consistently for the first 5m their billing was inaccurate and what I had been told initially turned out to be false. I have been in the military 16yrs and done many moves and NEVER had a more unprofessional experience. I would give zero stars if I could. read more

This place has a 1-star review and now I can personally vouch for that rating as well. They offer you 1 full month free but then if you aren't prepared to give 30 days notice to vacate your unit they'll charge you for a full month's rent. The owners don't bother running the business, they entrust it to their two barely legal to work children who have zero customer service skills and will argue with one another if front of the customers. The day I rented the unit there was another customer in front of me whose belongings were auctioned off after supposedly not paying for 3 months when she had bank statements proving that they auto debited her account for the rental charges. I sure hope she's seeking legal action against this business and their shady practices. Please stay away from this company at all costs! read more

BEWARE OF PRICING!! Pure corporate greed at work. The escalation of their pricing structure is ridiculous. Within six months. I was literally paying double for the same unit. They really know how to take advantage of people who are in a housing situation. The facility itself is fine and kept in good order. The only gal I worked with there was very nice and helpful. read more

Had a unit in the climate controlled area for about a year in the Colorado Springs area. The units themselves are nice, new and had no issues. The customer service on the other hand is a different story. If you need someone on site for any reason they are very had to get ahold of. Many times I would show up to the office and says open but no one was around. Try calling the specific number for when the staff are out and about. In one year never had anyone answer that number. Looking up the number later it is the same as their regular office number. My biggest issue is trying to move out of the unit. I had all my belongings moved out 2 weeks before my rental period was up with all the proper paperwork filled out and timeframes met. I forgot to remove the lock on the unit after moving out. No phone call, warning or anything from the business. They just start sending me bills demanding I continue to pay for an empty unit. I show up (after hours) to take the lock off and I'm locked out not allowed entry. Tried talking with the store and management. They refuse to talk to me over the phone. In emails all I get sent is the rental agreement and I must pay for following months the lock is on the unit. My work hours don't allow me to go in during their regular business hours at the moment to discuss the issue. My rent went 3 days into the next month off a honest mistake and the business is refusing to even discuss the issue. To me this business does not care about customer concerns and offers poor customer service. I caution anyone who would consider this location. Again units were new, clean and very nice. But I will probably not be going with a Midgard again in the future. read more

Have been using Midgard for 3 years and absolutely love them. I have had no problems with them. The staff is very friendly and attentive. Would definitely recommend!! read more

I had a wonderful experience with Midgard Self Storage. The staff was nice and I felt secure storing my things here!

I would give them a zero star. We were there for 2 months and we got robbed in March. The only reason we knew that we got robbed was because I got a call from a detective that we and other units got robbed. Midgard knew we got robbed because how would the detective get my name and number. When we confronted them about this, they were very rude. After we closed our account, I got a collections notice that we didn't pay our bill. This storage is not safe to put your stuff in there. Stay away. read more

I gave them 1 star only because there was not zero. I would not recommend this storage place to anyone unless you are very desperate for it. The management is horrible. They do not pro rate the storage unit if you start your lease after the first. If you want to cancel your lease you have to give them a 30 day notice to do so. So you will get charged an extra month for not putting in the 30 day notice. No way around it. So be careful of the scam they pull on you. There are many other better options for self storage units around town that treat people more honestly. read more