We had Dr. Amy (Cottrile) perform end of life care for our dog Cinnamon yesterday. She has such a…read morecompassionate and understanding approach to providing this service, due to her years of experience with ailing pets, and their families. She helped make the journey across the "Rainbow Bridge" for our 16+ year old Miniature Poodle/Pomeranian, who was blind, unstable and suffering from advanced cognitive decline, more of a relief, than a reason for grief and despair. This might not be the case for everyone who is facing this difficult decision, as some pets might have more rapidly progressing illnesses that make this decision more "pressing", but in our case, watching Cinnamon decline on nearly a weekly basis over her final two years, it was the "right decision" for our family. Thanks.

Amy is an angel! Our…read more12 year old lab started declining rapidly, and our normal vets euthanize policy due to Covid was not something we wanted to do. I contacted Amy through email, she was prompt and so gentle. She even called me in rhe late evening to talk to me about our decision, our labs healthy and her professional vet opinion. Through the night out girl got worse and Amy came out the same evening. She is so gentle, kind, and let us take all the time we needed with Cocoa, she even took her paw print for us. Amys reassurance and professionalism helped us with the hardest decision we had to make. I can't say enough good things about Amy, you are in the best hands during the most difficult time, and we are so grateful to her.

Today I went into the store and I met John he took such good care of my two dogs and made sure that…read morethey had the proper harness on and he fitted them countless times to make sure they fit he did an excellent job and I hope the owner is listening to this yelp or reading this yelp because John is very patient very nice and my dogs were puppies I wanna give a five star Yahoo rating to John Personally I think he'd be better and Management than the store manager

We came by after taking our fur babies to a off leash dog park nearby as we were celebrating our…read moredog's birthday and decided to bring her to a new city. As we arrived, we were greeted warmly by the staff members and were told that if we had any questions then they would be more than happy to assist. They also offered treats for our fur babies which is always a bonus! The store was neatly organized with plenty of walking space for owners and their pets to roam around. We came specifically for some birthday hats and accessories and were pleased to find it close to the entrance. As we were trying different hats, one of the employees Arrow offered to take some pictures of our birthday girl and told us that they offered a birthday goodie bag. We were delighted to hear this as who doesn't want to spoil their precious puppy on their special day? It took only a few minutes for them to get us a bag and Arrow also mentioned that we get 25% off treats, toys and food that could be used with the same year. What a steal! We decided to get them some hides (our dog picked them out for his sister and himself) and dog food. We came in for a birthday hat but left happily with much more. The genuine care for their customers and pets was very clear. From friendly and professional customer service, all types of products, and one of those neat water dispensers for dogs and cats was fantastic! We will be back!

Just to preface, I understand that it is difficult to run a business and that people are truly…read moreinvested in the care of our pets. That being said I strongly believe that if you work with pets, you should have customer service practices and protocols in place. I was recommended to have my cats teeth cleaned and saved up for the procedure which ultimately ended up costing $1,478.29 for one of my cats that needed two teeth removed. On the day of my cat who needed teeth removed (this was her first experience with anesthesia and her first surgery) had surgery performed at 3:42PM (the office closes at 6PM). They additionally administered ketamine and buprenorphine at 5PM and had me pick her up at 5:30PM (the office closes at 6PM). She initially meowed at me at the clinic, and as soon as I got her home, she completely crashed. I tried calling the clinic multiple times and they were at that point closed. She was completely unresponsive to sound and touch, so unconscious that she urinated herself, and was shallow breathing with eyes open and tongue out. The discharge instructions I was given had one line about monitoring for vomiting, diarrhea or labored breathing, but this was not discussed with me during the discharge, and could be enhanced with a more detailed handout about things to look for during recover. I was in shock, traumatized and spent the entire night crying because I thought my cat was dying. And luckily I had a vet friend who let me know to look for a heart rate of 140-160 beats per minute and for open mouth ragged breathing. These things could easily have been in their own handout and reviewed before discharge so it would have been clearer to me what to look for and when to go to the emergency vet. They then left a generic message the next day asking how she was, and I had left messages about her state the night before that felt like they had not been listened to. So I returned their call and shared about my experience, so they were aware that I was deeply upset and traumatized by the situation. When I went in for a follow up visit, it felt like the vet tech knew that I was upset and yet they kept me in the public waiting area instead of bringing me into a room to ask me how I was feeling. So I started crying in the public waiting area, and was left there while they went back to get Dr. Dittrich. I want to uplift that Missy (front desk) was kind enough to see me crying and offer me tissues and a waiting room to sit in, but that was not offered to me by anyone else on staff that I interacted with. I then told Dr. Dittrich that I was not happy with the service, and she said she would connect with her business partner to discuss options. Two days later Dr. Dittrich called me and let me know they reviewed the chart and felt like there was nothing wrong, even though they had said to me they would not send animals home in that condition. And when I said "I did think you were going to bring back options from your conversation with your business partner", she became very hostile and yelled at me "What do you want? What are you asking for? You want the whole thing for free?" At which point, I replied "I truly thought the whole point of you checking with your business partner and reaching out to me would be to offer me a list of options, as discussed, of customer grievance plans." It could be the next annual visit for free, it could be 25% off of the services, it could be so many things, but to have no customer grievance protocol in place, and to not have a budget to accommodates for grievances, even something nice like a standard practice of a urn for people whose pets pass, or a small percentage off of a future visit, seems easy and standard. I will also acknowledge that they now have a practice manager Emily, who I felt like listened to my feedback. But when it comes to running a business, it seems simple and standard to have handouts to send families home with about when to reach out to emergency services, it seems straightforward to have customer grievance policies in place, it seems easy to train staff on when you see someone crying to offer them a room if one is available, and when I called Jason answered and asked me with a bit of hostility where I was calling from, and I was like "my house?" It just feels like the customer service has a lot of room for improvement, and I am hopeful for future customers that Emily has the support needed to create systems and protocols to make sure other clients are not treated with the same level of hostility that I encountered. And totally minor, they no longer offer nail clipping or sanitary trims as a part of wellness checks which is a bummer.

We moved from California to Seattle and we are pleased that we chose Roosevelt Station Vet Care…read more The staff here is very knowledgeable, friendly, compassionate, and they treat our pets with kindness and great care. We had our kitten Ozzy spayed by Dr. Marie Andresen and it was an epic and successful procedure for Ozzy. She recovered really well and didn't have any issues at all. She was provided with a medical t-shirt for cats that helped her not chew and scratch around her incision, plus the proper treatment in case of pain thereafter. We're very happy with Roosevelt Station Vet Care and we highly recommend them to family and friends and to everyone who wants epic quality Vet Care who won't drain your bank account. Thank you so much :)

My partner and I decided to take our cat here to establish care because of the great reviews and…read morewe're glad we did. We got lucky and found a parking spot up front (kind of a tight spot), but if you're not as lucky, street parking is available. When we first walked in, what we noticed most was that it was quiet and peaceful. Our cat who is a nervous kitty out of the house seemed calm and just took in her surroundings. We sat in the waiting area with the clinic cat who was so open to belly rubs :) The exam room was small, but has a bench for sitting that can only fit 1-2 people comfortably. Our kitty immediately took to hiding, but the staff were very gentle with scooping her out from under for the exam. She received two vaccines and Dr. Aimee was quick and our cat seemed very comfortable hanging out in her lap during the exam. She answered all of our questions and we were happy with the care our cat received :)

Dr Castor and her team are absolutely amazing. The office is so cute and welcoming and I love that…read morethey focus solely on cats. I took my cat Leo in for some tooth pain and excessive vocalization. He ended up having to get it extracted and had to get some blood work in addition. They stayed open two hours late to get it done and make sure he was all good recovering from the anesthesia. They were very thorough at explaining what treatment was needed and aftercare. I will definitely be going back for both my cats and highly recommend City Cat!

I cannot comment about the vet, however I can comment about the staff and whoever handles phone…read morecalls. Sheena? She's just plain mean so I cancelled my appointment. Unprofessional people are the face of your business. If you want to remain in business, you might act like you actually care about your customers. I would certainly not trust her with my cats.

Everything about this veterinary hospital dedicated to cats is amazing!The location couldn't be…read morecleaner, more organized or more professional. It was super easy to schedule with a week advanced notice. When I had a schedule conflict come up two days in advance they were able to reschedule me for later that day. It was my cat's post adoption checkup. The staff instantly bonded and accommodated my curious cat. My charge was zero because I had adopted her from a local shelter and no one attempted to sell me anything. Instead the DVM took her time carefully considering my cat's weight, behavior and risk profile. The peace of mind I got from bringing the newest addition to my family here was priceless. I wouldn't hesitate to recommend every cat owner I know come here. This is truly a special place. I look forward to going to my new baby's regular visits and vaccines here in the future. For the last 30 years, I have raised really large parrots. Shadow is the first cat I ever owned. It was so reassuring to know that I had found the right place and set of resources to take care of my new adoptee.

Our previous vet closed down, so we were stuck looking for a new one. I read all the reviews, and…read moresettled on these folks. Boy am I glad I did. They are efficient, helpful, and seem to really enjoy animals (and people). They are really good with our animals. We had just adopted 2 kittens, and took them in for a checkup, and then did a followup appointment. But here's what sets these folks apart from some of the other places we've used in the past. I called to set up a one-year appointment for April, since the cats would be one year old then. But then they asked me a few questions, and suggested that instead we should schedule the appointment for July, since that's when their annual shots would be due, and avoid paying for an extra appointment. Imagine! Doing what's best for us and the cats instead of just piling on unnecessary appointment so they can make some extra money. We've had a series of vets over the years for previous cats and dogs, and were never really happy with the service. SO glad we finally found a great vet.

Learning from the grief of losing Dak, we realized how important it is to have a relationship with…read moreanother veterinarian--especially for days and emergencies when Dr. Miller may be unavailable. After combing through countless reviews of Dr. Matt Slentz, we scheduled an appointment with him this morning for our puppy's (Leo) final puppy visit and vaccinations. Dr. Matt exceeded our expectations. He has wonderful bedside manner, is incredibly informative, and--just as other reviewers mentioned--remarkably generous with his time. He made sure all of our questions were answered and even covered general puppy FAQs we didn't know to ask. His delivery was straightforward and upfront, providing honest professional opinions without sugarcoating, which we truly appreciated. During the visit, our puppy had an accident in the exam room. Without hesitation, Dr. Matt immediately grabbed paper towels and cleaned it himself, without gloves, while the veterinary assistant stood by. That moment spoke volumes--demonstrating genuine care, humility, and a willingness to step in without concern for appearances. He also noted that hand nibbling (as distinct from biting) is consistent with normal puppy developmental behavior and allowed our puppy to nibble on him during the exam, which was reassuring to observe. It is evident that both Dr. Miller and Dr. Matt hold their veterinary oath in the highest regard. Knowing we can trust them brings immense peace of mind when it comes to our puppy's care. This practice should have been a five-star experience based on Dr. Miller, Dr. Matt, and the front desk staff alone. Unfortunately, a **detached, impersonal, and indifferent interaction with Madden--marked by a lack of empathy and engagement--**overshadowed what they truly deserved.

Everyone is very Professional and Friendly, Great Team! Yanni was treated amazingly and with lots…read moreof Love!

I have only had wonderful experiences taking my dogs to Ally Pet. Each vet we have seen has been…read moreexceptional. I especially appreciate Dr. Dawson. She is caring, compassionate, and knowledgeable.

I booked a last-minute appointment and was happy Island Cats was able to fit me in the next day. We…read morearrived early for the appointment, and the staff was able to bring my cat to the back room early as well (they are practicing COVID-19 protocols, so you stay either in the lobby or in your car and they will call you). Dr. Zylstra and the rest of the Island Cats team were incredibly friendly and communicated lots of updates to me throughout the visit. They all made me feel like my cat was in good hands, and I appreciated them printing out a cost breakout of the services/treatment for my cat, explaining what they are/why she needs them, and then giving me space to make the decision on how to proceed. I received an incredibly detailed follow up call on my cat's lab results the next day. Overall, the experience was AMAZING. I brought my cat in because of an itch, and almost immediately after the visit, she has been feeling better.

My first visit was very positive. Dr. Simmons did a thorough examination and communicated very…read moreclearly, taking time to answer my questions. I also thought the bill was reasonable and there was no upselling or playing on pet owner quilt or fear. I'm glad I moved my cats care to Island Vets and I think even my cat would agree that, as far as trips to the Vet goes, this one was an improvement from other places we have had bad experiences with.