My experience at Jersey City Medical Center (part of RWJBarnabas Health) raises serious concerns…read moreabout patient treatment and billing practices. I presented to the ER on July 21-22, 2025 with a stable neck lesion. After labs and imaging, I repeatedly asked to be discharged. Instead, I was told I had to stay overnight because ENT surgery was supposedly planned for the next morning. When I questioned this multiple times, I was told I could not leave and that "police officer at the door won't let me out". Despite being kept overnight, I received no active care. From roughly 7:00 PM to 6:00 AM, I was left unattended in an ER bay -- no bed, no blanket, no food or water, and no documented monitoring. The next morning, the ENT stated surgery would be scheduled over a month later, confirming there was no emergency and no medical reason for the overnight "observation." Nevertheless, JCMC billed high-acuity ER and hospital observation charges for this stay. Later, an ENT follow-up visit billed a diagnostic nasal endoscopy that was never performed; that charge was removed only after I challenged the documentation in writing. I submitted detailed complaints to JCMC Patient Advocacy and Billing in August 2025, including a code-by-code dispute. In September, JCMC responded with a generic letter stating that all services were appropriate and closed the case without addressing the lack of care or contradictory medical evidence. Since then, leadership has stated they are "reviewing" disputed CPT codes for weeks, while billing timelines continue to run. Subsequent MRI imaging and independent ENT opinions confirmed there was no abscess or emergent condition. Because of how this matter has been handled, my case is now under review by the New Jersey Board of Medical Examiners, New Jersey Consumer Affairs, and the New Jersey Department of Health, and will be escalated further, including to the New Jersey Attorney General and the courts if necessary, to ensure accountability and restore fairness. Patients deserve transparency, informed consent, and appropriate care -- not coercion, unsupported billing, and prolonged delays. I strongly encourage patients to choose other medical facilities than JCMC, carefully review observation status, documentation, and charges, and to advocate for themselves.

AVOID THE J.C. MEDICAL CENTER PSYCH SERVICES. In the last year, I have had the following problems…read morewith this place: 1.The office responsible for advising patients as to which insurance plans they take for OUTPATIENT psychiatry and therapy told me the medical center was contracted with the Amerihealth plan that I looked at during open enrollment. So I chose the Amerihealth plan, and when the new year started I get informed by other staff that they do not accept Amerihealth insurance for outpatient services. 2. I had to go to the E.R. because of Suboxone withdrawal symptoms like diarrhea and other problems. They did not follow the correct protocol for learning about how much Suboxone I had been prescribed and the last time I picked up the medication. 3. The psych ward is the most depressing one I've ever seen--and I've been in quite a few. There are no windows, no color--it's drab with overhead white flourescent lighting. What is wrong with these people? Don't they know environment can affect people's moods?

My experience at Jersey City Medical Center (part of RWJBarnabas Health) raises serious concerns…read moreabout patient treatment and billing practices. I presented to the ER on July 21-22, 2025 with a stable neck lesion. After labs and imaging, I repeatedly asked to be discharged. Instead, I was told I had to stay overnight because ENT surgery was supposedly planned for the next morning. When I questioned this, I was told I could not leave and that "police officer at the door won't let me out". Despite being kept overnight, I received no active care. From roughly 7:00 PM to 6:00 AM, I was left unattended in an ER bay -- no bed, no blanket, no food or water, and no documented monitoring. The next morning, the ENT stated surgery would be scheduled over a month later, confirming there was no emergency and no medical reason for the overnight "observation." Nevertheless, JCMC billed high-acuity ER and hospital observation charges for this stay. Later, an ENT follow-up visit billed a diagnostic nasal endoscopy that was never performed; that charge was removed only after I challenged the documentation in writing. I submitted detailed complaints to JCMC Patient Advocacy and Billing in August 2025, including a code-by-code dispute. In September, JCMC responded with a generic letter stating that all services were appropriate and closed the case without addressing the lack of care or contradictory medical evidence. Since then, leadership has stated they are "reviewing" disputed CPT codes for weeks, while billing timelines continue to run. Subsequent MRI imaging and independent ENT opinions confirmed there was no abscess or emergent condition. Because of how this matter has been handled, my case is now under review by the New Jersey Board of Medical Examiners, New Jersey Consumer Affairs, and the New Jersey Department of Health, and will be escalated further, including to the New Jersey Attorney General and the courts if necessary, to ensure accountability and restore fairness. Patients deserve transparency, informed consent, and appropriate care -- not coercion, unsupported billing, and prolonged delays. I strongly encourage patients to carefully review observation status, documentation, and charges, and to advocate for themselves.

They went above and beyond of the quality of service…read more Starting from Registration to Discharge.

Had a complete physical one month ago today. The day I was there the blood person was not in and I…read morehad to go back a week later for blood test. I went back on a Friday and I was send via lab core site my results the very next day on line ( way to go lab core). It's now 3 weeks after my blood test and results were received and I have not received one call from the doctor regarding my blood test results. This is not a professional way to run a doctors office. Also this was my first time at care point for physical and I will surely tell anyone I will not be returning since they do not seem to care for their your wellness. I was also charged a co pay on which according to my insurance company there should be no company. I don't think they even check that when I was there and just charged me. Also very unprofessional. I would for sure steer away from this location

I had an incredibly frustrating experience with this primary care facility. It took them TWO MONTHS…read moreto get back to me with my blood test results. I had to call repeatedly just to get the doctor to return my call and explain what the results meant, which was incredibly unprofessional. To make matters worse, during the yearly physical I mentioned I had some neck pain (probably from sitting at a desk all day), and the doctor was way too eager to prescribe medication without properly addressing the root cause. They prescribed a muscle pain gel that cost $950! It felt like they were more focused on pushing expensive treatments than actually providing quality care. Very disappointed with the lack of communication and it is safe to say I will not be returning.

We visited in January 2022, taken care of by Salma who was…read moreABSOLUTELY WONDERFUL, she explained everything we were doing, our options, and was so patient with our million and one questions before we Traveled. She even explained how getting our money back with insurance worked, everything was made very easy. Highly recommend!

Very sweet ladies and I believe they actually care about the patients. The only issue I had was…read moreparking, but that's all of New Jersey. The kindness I experienced from the staff made up for the parking frustration. An extra thanks to the Egyptian Beauty at the front desk!

Terrible just terrible!! Everyone including the doctors the staff are all trash!!! They should…read moreclosed this place down!! Terrible service complete negligence towards the patients including myself and my mother!! They don't do shit right either and good luck with the wait times and the lack of them answering the phone calls!! You're going to need it! Now I have to look for another place and another doctor for my mom and myself that accept Horizon Medicaid!

dr. [raisa garcia] is incredibly knowledgeable and took the time to answer all my questions. highly…read morerecommend!" the entire team at [metropolitan family health in jersey city garfield ave is friendly and efficient. i had a great experience during my visit!". the entire team at [metropolitan family health is friendly and efficient. i had a great experience during my visit!" clean and modern facility. the attention to detail in patient care is evident. highly recommended!" dr raisa garcia is truly an asset to metropolitan family health facility - kudos to her and her entire staff written by your patient lamine ba not to forgot dr l'amour pediatrician much live to her

Very happy to have this service available. Easy to make an appointment online, they had everything…read moreI needed for my travels, and explained everything thoroughly. Not exactly cheap, but it is what it is.

Boutique styled clinic, very short wait time, my physician was very personable, took the time to…read moreexplain everything, offered my mom the opportunity to sit inside the office with me while we went over the information, the physhcain even offered water to my mom, she gladly took it because of the intense heat. I have nothing but positive things to say, and I highly recommend this location to anyone traveling that requires travel vaccinations.

I went for a simple Thyroid Test for my wife and they charged me for an office visit without my…read moreconsent or information. Really bad experience with adding in random charges

A visit here to treat a small child's physical injury reminded me why America's Health system is so…read morebad. To be fair, I'll first explain the pros about this location from a prior visit for myself: 1. It is very convenient, being one of the only two emergency care facilities near Journal Square Path station. 2. The office is clean and well organized. It is rarely busy. The first time I visited for a COVID test I only waited about 15 minutes to be seen. 3. The receptionists are nice. The doctors do their job, but they do seem more interested in getting you on your way. Now the experience that made me dislike this location, was when I brought a small child in to be treated for a minor injury just before closing. While the doctors there showed sympathy, they explained that they don't take my insurance (Horizon NJ Health) and would charge at least $225 for the visit, plus who knows what other charges on top. While I do understand it is a business, there was no other emergency care location open in the vicinity. And they were well aware of this because they explained it to me - which I admit was a positive gesture, but still concerning. Perhaps I am expecting too much, but I would hope that doctors whose job is to save lives would show some humanity and take a few moments to examine a child to quickly to determine the severity of the injury before sending them to find help. It should cost nothing show a little kindness - a seasoned doctor should be able to make an initial diagnosis easily (which the ER doctor ultimately did with a quick visual inspection and a few simple questions). The next emergency room took over 40 minutes to reach plus wait time. Being told that I should definitely go somewhere else to get help immediately while surrounded by doctors in an empty emergency room just felt wrong.

TURNED AWAY -- No equipment for basic care…read more On April 26th I called ahead to confirm PromptMD Hoboken was open and accepting patients. I arrived with my daughter who had glass embedded in her finger from a broken screen protector. She was in pain and upset. We were told the facility did not have the equipment necessary to remove glass from a wound. We were turned away without any treatment. I was shocked. Removing a small foreign object from a finger is about as basic as urgent care gets. Their own website says they are "dedicated to providing swift and effective treatment for a wide range of urgent medical needs for patients of all ages." I had to take my distressed child to another facility and pay $250 out of pocket. I sent a formal letter requesting reimbursement, followed up directly with the CEO by email, and received no response to either communication in 14 days. I am sharing this so other families in Hoboken know to confirm not just that a facility is open -- but that they actually have the basic equipment to treat you when you get there.

Updating this review to 4 Stars from 5…read more Dr Islam is fantastic, the office is not. As others have said, I was supposed to receive a call back today for an update after tests were run. No call back; I called, and after holding for a while, was told I'd receive that call back. None received. I'll drop to 3 stars tomorrow if I still can't get a valid response. Reasonable waiting time.  Saw Dr Islam, in whom I have the highest level of confidence.

I called regarding me being late to my appointment. Nobody answered, I waisted my time and gas…read morecoming to this office. My appointment was at 11:45 I arrived at 12 which ment I just made it to the 15 minute grace period. The receptionist went to the doctor to ask if I was still able to be seen but the doctor said they will not see me today, I will have to reschedule...mind you I just made it at 15 minutes. Yes I understand that I was late but come on. I literally just made it and for all that if ANYONE would have answered the phone I would have been able to give an ETA and determine if the doctor would be available to take me or rather than coming all the way to this office to be turned away... won't be seeing me again!

I visited this facility earlier this year for flu symptoms. They tested me for flu and covid-19…read more(which came back positive). Due to this, Dr. Rafael decided to not see me in person, but through a video call from the room behind me. He tried to prescribe me Paxlovid for a retail price of $1500 (which I did not learn of until I visited my pharmacy). The visit was 10 minutes long maximum. I was billed $700 total for my visit which part of was due to a "telemed" and "follow-up" visit as I was told by a rep. Both were untrue as it was all within one singular, 10-minute visit and it was in-person. I confronted the office about this via phone and email - I received no response. I continue to get spam calls from Vanguard regarding this bill and every time a different representative tells me to speak with the office about my issue, which I already have to no avail. I would never recommend this site nor this doctor to anybody.

Overall quality care with nurses that care…read more This review is based on the subacute rehabilitation located on the 7th floor. To start Hoboken Medical was one of the few places around I found that were only short term care. Other were short term and long term which may not seem like a big deal. But given that they are only short term, removes the possibility of lessening the services in order to shift the patients to long term. So that's a plus. Nurses, particularly the physical therapy nurses are amazing. They really care about their work and have the best personalities they compliment their work perfectly. Firm but patient. Caring but also teaching them independence. My dad was truly happy there and improved rapidly from when he initially admitted. I won't say it was without its share of incidents as speaking remotely with nurses was somewhat challenging especially during the night shift. But during the day, staff were exceptional. I would definitely recommend Hoboken Medical Center if you are looking for short term rehabilitation.

The healthcare system just keeps getting worse. You got people at the front desk who don't greet…read moreprofessional, talking to each other about personal things, have them on their phones texting, no sympathy for people who are coming in for pain. Attitude . Only one lady was polite and felt she was doing everything while the others talking to each other, on their phones. I have never had to wait 2hrs in the waiting room , not even in a room. We had to leave and when we told we decided to leave they said okay . No sorry for inconvenience or let people know it's gonna be awhile and we apologize for the long wait. Did not care if we left or stayed. And this place was dirty. Beetle or roach was crawling around. I would never trust a hospital that is like this to care for my health. Go to Englewood or holy name