These people don't answer their phone calls. I was on hold for almost an hour just to ask a simple question, and no one ever responded -- just their ridiculous recording saying, "You are number one in line and will be seen shortly." That never happened. After waiting nearly 40 minutes, I hung up. Then they started sending me text messages asking me to call the same number again. I tried once more, and again there was no response. And they're offering primary care doctors? With that kind of service -- a big NO. Thank you very much. There are much more professional places in the area. read more

Nightmare. The staff and assistants are clueless in terms of wait times, appointments, anything. The PA who intook me answered my questions twice with the question: "what happendt??" Instead of saying 'what' or 'excuse me' she replied to my questions with "what happendtt??" And I hate to judge but her tacky long fingernails were in the way of even taking my blood pressure (you get the vibe) Also the PA's - yes more than one- don't know what Doxycycline is. They are working in Hells Kitchen... maybe the gayest neighborhood in the world, but they haven't heard of the drug, which a staple for STD prevention. The lead physician, Dr Palli, is nice enough, but he's not up for the job. I heard him from my exam room berating an assistant about Yelp reviews....ironic yes. This place doesn't just suck, it's dangerous for the community. Don't go here. read more

I have never left MiDoctor feeling good. Providers speak down to you and don't listen to your concerns and challenges with empathy. They are not kind at all, I have never had a kind doctor here. Some of the nurses are fine, but the doctors are consistently rude and entitled. read more

AVOID AT ALL COSTS: This morning, I was scheduled for a 10 AM Telehealth appointment (a follow up to an appointment where I was given testing), yet no one contacted me or started the meeting until 12:30 PM. By that time, I was no longer available, as you can imagine. This is not the first time I've encountered such negligence from this urgent care. Last week, I had a 5:30 PM Telehealth appointment to discuss test results, but I was unable to reach anyone until 6:30 PM--after calling over 12 times. During that hour, my calls were either ignored or disconnected multiple times before I was finally able to speak with a provider. I advise anyone in the Hell's Kitchen area to avoid this urgent care location. It is completely unacceptable and deeply disrespectful to leave patients in the dark, especially when dealing with their health. This lack of communication not only reflects poorly on their practice but also has the potential to put patients at risk. read more

The staff was unprepared and did not have the proper equipment to efficiently care for my injured hand. I left with a stint that was too large, untapped gauze and loose stitches. The other aspect that felt completely unacceptable, unnecessary and inappropriate was the nurse asking me if I'd like to join their "weight loss program". Not only is this really bizarre to ask someone coming in for an URGENT visit that has nothing to do with my general health, but the fact that we were discussing this BEFORE my injury was even addressed/cleaned/looked at was outrageous. read more

MiDoctor - Urgent Care Near Me - New York, New York

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PCR test was performed on Friday and told me I would receive the call and email for the result and follow up on Saturday. No call. No email. I tried to call on Sunday and left the voice message. Still no response! read more

I called several times no one is picking up the phone. I tried them out in different hours it didn't help no one answer.

Came here for my COVID vaccine booster back in September 2021. They had both Pfizer and Moderna vaccines available, and appointment booking online was super easy. When I arrived, I was asked to fill out some forms, and I waited about 10 minutes before I was seen and vaccinated. Overall, the process was easy, but I think it could have saved some time with online check in forms. Also, this place incessantly called me and emailed me after my visit for "follow up," and they "required" that I follow up with a provider, even when I declined the first time. It became such a nuisance that I had to call their customer service to tell them to stop contacting me. More trouble than it's worth. I can't speak for other urgent care issues, such as acute illness or COVID testing, but for the vaccine, it was quite easy. If they stop harassing their patients like a telemarketer would, they could be even more successful. read more

Exemplary Care, Exemplary Facility This was the second time I've been to MiDoctor (Third Ave./71 St.), the first having been a year and a half ago; yet again, I was extremely pleased with the EXCELLENT care and service I received in this wonderful medical facility. The physician whom I saw this time, Dr. Zachary Cohen, could not have been more attentive, knowledgable, clear, or caring. Dr. Cohen patiently took time to listen as well as explain, and there was no question in my mind that I was being treated by a physician who genuinely cared about my health and me as an individual. He even had me come for a follow-up appointment so he could check on me, as well as review subsequent test results with me. I was impressed, and appreciative. The clinic is immaculate, with a comfortable and "soothing" waiting area. MiDoctor clearly has gone out of its way to maximize comfort and meet the needs of patients. Last, but not least, every member of the staff with whom I had contact was very attentive, professional, and personable. In short, I highly recommend both Dr. Cohen and MiDoctor! read more

Avoid this place at all cost and go to CityMD 57 instead. This clinic charges copay even when your insurance covers all costs. I called my insurance and the customer service rep told me they are really not supposed to make those charges. In order to be reimbursed, I would need to either submit a reimbursement request myself or the provider (Statcare) must submit a claim. The insurance company instructed me to ask Statcare if they would submit a claim. I called and was told no. If they are not submitting a claim why did they copy my insurance card?? So my only option was to submit a reimbursement request myself, and I would need an itemized invoice from Statcare. Who would have thought that providing a receipt was difficult?? Other places send you digital invoices automatically after your visit, but not Statcare. I had to go in and spend 30 minutes in the waiting room while the staff learned to use their computer, the first 10 minutes of which were spent by the clueless Adis Music who couldn't locate me in the system even though I went in that same day. After Adis gave up and a different staff member found me, they couldn't provide an itemized invoice showing how much I paid for each service. THEY ENDED UP PRINTING MY CREDIT CARD STATEMENT FROM SQUARE. Seriously wtf. They do not have their shit together. What's worse is that their front desk person was literally the only one in the waiting room not wearing a face mask, in violation of the state's mandate. This clinic is dangerous. Avoid at all cost. read more

Went here for our first vaccine shot. Was a bit worried since we haven't been there before and hadn't heard of it, but we're pleasantly surprised! We came a few minutes before our appointment and were quickly checked in, got our shot then waited the obligatory 10 minutes to make sure we didn't have any negative reactions. Staff was very professional, friendly and kind and office was super clean. In hindsight, we were so grateful to get our vaccine in a comfortable and pristine, smaller office vs a large convention centre or drug store but at this point we'd get it anywhere - but this was easy and totally not stressful. Thanks for offering this, and doing what you do! We actually look forward to coming back :) read more

I live very close by Thats a plus however even bigger plus it's a great place. I love the amount of care, the short wait time, the kindness, friendliness & professionalism Today I was over for my teenage daughter we were called immediately We saw Dr. Lipovitch what a great personality it as a real pleasure We felt very comfortable & at ease. She was thorough put my daughter at ease even answered some questions for I had for me. Extremely well kept very clean & stylish. Definitely recommend 100% read more

Tried to get on Apretude (injectable Prep) and went in to their Hell's Kitchen facility and met with the doctor and she advised me that they needed lab work to verify i can take the drug. The first day experience was fine...very efficient. But after is where the nightmare started...they said it would take a few weeks to a month to get pre authorization and i would call them to find an update and no one ever can give me a straight answer. After a month i got an automated message saying to come in to see the doctor ...i thought finally i will get the injection...i go there and all they did was read out the lab results which i already got online weeks ago...no Apretude injection. they charge my insurance like $375 for that. Ever since then i have been calling and no one seems to ever have an update on when i will get the medication. read more

stopped by today in a lot of pain and health concerns, the doctor saw me right away and catered to all my needs. Sent out my scripts to my pharmacy within minutes with no problems. Very helpful and informative staff. read more

This office is racist!! Doctor Lipovic , Zhang and Palli will be reported to the NYS professional medical contact board! Lipovic stabbed my arms with needles then said she couldn't give me a physical because she wasn't my primary care doctor but I think it was because my race and because the way I was dressed and the form that I needed her to fill out! She told me she needs to drug test me for a physical when this is incorrect which was profiling me because of my race..I will be suing this office for discrimination! She wrote up a bogus notes in my discharge papers such as I didn't want the physical or a drug test then after confronting her about the notes she caved in and gave me a physical. After 2 day I went back to have my physical papers filled out and doctor Palli told me that I need to pay 25$ which is bogus my insurance doesn't require deductibles or copays I have reported them to my insurance and hopefully they will be banned from the 1199 network! Don't go here read more

Making appointments was easy, but avoid getting your PCR testing and another test performed during the same appointment because they will only only release when all the test results become available. I find that to be very odd since I specifically asked the doctor for the turnaround time on the PCR as it was needed for traveling. Luckily I got another PCR test at the CTS mobile test after not hearing back from the office. They also scheduled a follow up video appointment without my consent/acknowledgment even if the test result was negative. read more

LOCAL PHARMACIES WILL NOT ACCEPT PRESCRIPTIONS FROM THEIR DOCTORS. I WONDER WHY? I called and had my daughter's prescription sent to our pharmacy. When I went to pick up the prescriptions there was no record of the prescriptions being called in. I called a second time and was told that the prescriptions were called in to a different chain pharmacy which I never deal with. The prescriptions were sent to this chain but were at a different location. 4 calls to this doctors office and 3 locations later, I finally got my daughters medications. I WILL NOT USE MIDOCTOR AGAIN!!! read more

Not a good experience. I booked an appointment with the DOCTOR as I needed to find a new Primary Care Provider since moving to the city. When I arrived, I realized the place is also an urgent care, and I was treated like an urgent care patient. (Even though it also says Primary Care, and the doctor is listed that way online.) Part of the reason I picked this place was because the doctor seemed to have good reviews, and their website said they were on the cutting edge of technology. Technology, where?The nurse scribbled down a few notes on a ripped off piece of paper. No laptop or tablet in sight. Then walked out of the room and proceeded to repeat everything I just said to a Physician's Assistant, who then came in and asked me to repeat everything yet again. Neither seemed to be very interested in what I had to say, and I didn't get the feeling I was being taken seriously or being taken care of. The nurse gouged me several times trying to take blood. They didn't have the appropriate sized needles to take blood from a person's hand. At one point she put in the needle, rooted around in my hand for 2-3 minutes like she was performing a liposuction procedure and then took the needle out and used the SAME NEEDLE to try and draw blood from somewhere else. My main priority was to get my iron levels tested, and they ran a battery of other tests - some I've never even heard of before (that I think are for pregnant women) - but failed to do the one test I asked for. No one ever called or e-mailed to follow up about my test results even thought they were out of range. But out of everything, it irritates me the most that I scheduled an appointment with a doctor, and just saw a Physician's Assistant, no doctor, for my annual wellness exam. WILL NOT BE RETURNING. I joined Forward Healthcare as a direct result of my terrible experience with this place, and I've been very pleased with their service and care so far. I hope you were treated better than I was! read more

Had a great experience here. Came in for some ear and jaw pain and a doctor saw me pretty much immediately. She was so quick, they had to get my vitals after. Service and experience was great, but for some reason they didn't charge me my copay. Honestly, I'm pretty worried that they'll do something funky in the billing. I'll wait for the bill and will update my review if anything bad happens. read more

MiDoctor - Urgent Care Near Me - New York, New York

The office was incredible and clean. Everyone was extremely welcoming and had a short wait time. Debbie and Dr. Daniela Lipovic were attentive and speedy to get me the care I needed. Would highly reccomend. read more

My husband and I had appointments first thing in the morning for Covid testing. When we arrived the site was shut down with a sign in the window that they would have a later start to the day. We never received notifications of this. When I called the customer service I spoke with an incredibly unprofessional person who offered no solution and hung up on us. read more

This place is really great. It is 5 mn from my apartment so I go there for my COVID tests, and I had my 2 vaccines there, the 2nd one last night at 6 PM. Before I left, I asked the Doctor if there were any extra doses available as my friend needed to get vaccinated (70 y.old). There were a few extra vaccines so my friend and her nephew were able to get vaccinated! Very grateful. The staff is extremely nice and helpful! Destiny, Cielito (who helped my friend), Adela, Myriam are always extremely friendly and kind. It is a pleasure to visit this medical office. The nurses are great too! Highly recommend it. read more

Beware of what they bill your insurance for. I checked my statements and they charged extra things that were not done. I asked and nobody knew how to respond. Not coming here again. read more

Came here to get a covid test with insurance. Got a bill for $190 in the mail a month later. Can't get through to the billings dept. This is a new low guys. read more

HORRIBLE EXPERIENCE. I came in with a skin infection and saw Alex Pennise. The wound was oozing through my clothing and although I was visibly upset because of this and explained it had been bothering me, he did not offer to wrap up the wound or provide any suggestions. When I re-entered the office to ask to have the infection wrapped, he put tape onto the infected skin with small squares of gauze that immediately fell off. I was also sent the wrong prescription, and when I called to get it fixed I either couldn't get ahold of the office, or was placed on hold for 20 minutes only for them to send the wrong prescription AGAIN. They clearly did not listen to me. The only good thing about that place is the medical assistant, Amy, who was comforting and supportive. read more

Avoid this urgent care and visit one of the local CityMD locations instead. MiDoctor is a greedy business staffed by incompetent children. Even after payment has been collected, they will continue to send you bills for amounts you do not owe. In another review, you'll see Kyle experienced this as well. Their billing department is deficient. In their lobby, they advertise a variety of "infusions" (water and other compounds delivered intravenously). Instead, you should drink water and eat healthy foods; it has the same effect. I have seen patients complain of delayed medication refills (again, the staff are incompetent and do not care about you at all). Stepping foot in this facility is a mistake and there are significant odds you will regret it for one reason or another. read more

BE WARNED FIRST-TIME PATIENTS! I came here because of the good reviews on Yelp. But after almost an hour of wait, the front desk didn't know how to register or check me in... even after I showed all the documents I pre-signed and was emailed back to me. I had my insurance card, photo ID and credit card ready the moment I walked in. No one at the practice was able nor willing to help while the line kept growing. So I left. What's the point of going to see a doctor if I cannot be seen because the front desk doesn't know how to process paperwork? I went immediately to the CityMD on the 57th and was in and out in about 25 minutes. read more

I have been to this doctor a couple of times. Once for a covid test (rapid and PCR) and once to see the doctor. The wait time is very short, don't have to wait long. The doctor and staff were also friendly. I would recommend this urgent care. read more

Went on Thanksgiving!! Fast and super friendly. Such a great office. The ladies at the front and the doctor were absolutely wonderful!!

Nice enough doctor. But I told them I am allergic to penicillin (amoxicillin) and the prescribed amoxicillin which I did not realize until I waited an hour for at the pharmacy. read more

I found MiDoctor via Yelp and have to say that I am thankful that I chose them for my Urgent Care facility. The front desk staff are all nice and very professional. The nurses are friendly and attentive; and I feel all of them care about my health and helping me feel better. The doctor who helped me was professional and was able to diagnosis and get me the medicine to help treat my symptoms. I would recommend MiDoctor to a friend or family member without any doubt. read more

I came here to get a COVID vaccine booster and had a very good experience. Everything was very clean and organized. Although I had an appointment that ran on time, it seemed other people were walking in and being called back to an examination room quickly. read more

They've lost my test in the past. Some doctors have been rude and pushy. How about some compassion for people coming in to seek care?

I like the medical providers and I go to this place because I live close .... But this doctor's office can't figure out how to file insurance claims. They're in network with my insurance but continue to file out of network claims repeatedly. I have asked their billing people to fix it three times and they can't figure it out. read more

United Customers Beware Visiting MiDoctor this past February, I was told to go ahead with my appointment even though they currently weren't accepting United as an insurance provider. Trying to gain United customers, I was told I wouldn't need to pay in excess of my standard copay of $35. Was billed a much larger amount instead. I called to clear this up, was told it was a misunderstanding and that I would only need to pay the $35. I paid $35 on that call. Months later I'm receiving final notices and collections for the remainder that was allegedly cleared. When I called their billing was told my explanation of previous conversations made no sense and was asked why I would believe I only needed to pay my deductible despite being out of network. Will not be visiting again, despite living down the street. read more

I brought in a group of campers to get blood testing for mono. I was quoted 2 days for the results. Not only did it take 4 days, but the staff hung up on me, stopped answering my calls, mixed up my medical files, and were upset with me for their mistake. Then, when the results were finally sent to me, they sent a stranger's medical information, rather than one of my staff members. Your medical information is not secure if you use this facility. read more

Sent my 87 year old mother to get a quick evaluation of some respiratory symptoms that needed an exam and perhaps a chest x-ray. She said that she received a very cursory exam, a rapid COVID test (which was negative) and then told that they cant determine anything and that she needs to go to the emergency room. She went to City MD on 57th 2 days later and received a proper evaluation, chest x-ray, and ECG. She was also prescribed some antibiotics and the provider contacted me to make sure that she would have some followup with her MD. I am an MD and very much appreciated the thorough evaluation and excellent communication at the other place. MiDoctor seems to be an urgent care that refuses to provide urgent care... read more

Had to go here today for an eye issue. Happy to report their service & care is stellar. The place is also MUCH bigger then I thought. From the moment I walked in, I was greeted and seated with forms. Took all of maybe 10 mins to see the medical assistant and then the doctor. They listen to your issues, explain the possible causes, give you the necessary meds, ask if you have any questions and are out the door. All in all a very pleasant experience. I work nearby so very happy to know this is a 5 min walk should I ever need it again. read more

This place is right in the heart of Hell's Kitchen. I've been there several times and the staff has always been welcoming and friendly. I generally make an appointment online, and I have usually been seen on time or within a few minutes of my scheduled time. I've also been a walk-in, and have never had to wait more than 10 minutes. Great place to go when you don't need critical care. read more

Dr. Lipovic was kind and personable. She diagnosed my eye problem immediately and set me up to with the proper course of treatment. Thank you Dr. Lipovic read more