This place has been freshly remodeled! Very organized and has lots of items to choose from. Staff…read moreare kind. There is a convenient place to drop off donations in the back. There are some stray cats back there, so bring treats! Hehe

This store is pretty clean and has good lighting. The stock is generally organized in a way that…read moreyou can be more specific on what you are looking for. The staff has always been polite. I almost always find one or two things to pick up. Prices are not cheap, but there are some deals to be found. They have a section of new items as well. My best finds have been on housewares, throw pillows, and women's shoes. If a price is not on an item, they do their best to give you a price on the spot. Some Goodwill's will not do this and will refuse to sell you the item. They recently remodeled the store and the view from the street is "blocked" by graphics, that provide shade to the interior of the store. The new layout is much better than the old. They do take donations in the back and are open 7 days a week.

Best quality and knowledge in the business. I won't go anywhere else. They moved from downtown…read moreJackson to NE Jackson. With their pickup and delivery service for our business, CONVENIENCE and Quality is what we need and want. Thank you Capitol!!!

Michael is a genius! Please please please bring you cellphones here to this location for repairs…read more Very reasonable price to get your phone back up and running nicely. Michael kept me up to date on the status of the repair. Knowledgeable about electronics and can explain to you in simple terms what the problem is. We will use his repair service for all of our cellphone needs.

I had a phone battery replaced there once with a new one. It was a good price and good experience,…read moreso I gave them a shot to replace the hard drive in my wife's laptop when I saw a coupon for faculty members at local schools and tied to classes moving online due to the coronavirus. (My wife and I are both faculty members at a local community college). A screenshot of the coupon is posted here in this review. I was quite dismayed to be told at the desk that not all emails this business' corporate entity sends out are actually honored at the individual stores. This was despite a brief phone conversation with Employee A telling me it would be honored. In short, they're not talking care of the customers at all if a self-described manager (Employee B, in this case) talks to a customer as if they're an idiot and makes it their problem that the store and corporate don't see eye-to-eye on the topic. Employee B tried to turn his back on me at the counter, which wasn't a smart thing to do for other reasons, but I persisted. All coupons should be honored at all locations, else they shouldn't be emailed to people on their email list. Bottom line! They get three stars here simply because they beat Best Buy's price on the hard drive replacement. Still, and sadly, it's one of those small businesses where your level of customer service will depend mightily on which employee(s) you happen to deal with. And, apparently, how corporate and the individual stores feel about each other at any given time.