BEWARE! The owner Kurtis scammed me for over $5,000 so I had to file a chargeback on my credit card. If you need an emergency service answered quickly and you have lots of money, then these guys might work for you. But if you want quality work, parts and guarantees AVOID!
I was told a team of plumbers could do my project for $179 an hour plus parts. One plumber showed up with an apprentice in training. They took about 12 hours to complete the work, and left a huge muddy mess tracked all through the house, asking if I wanted them to clean it up, but for $179 an hour I said no.
They used foam pipe instead of PVC, left the bathroom drain dripping badly, all connection lines to water supply in the wrong size, the kitchen faucet installed backwards, none of the holes cut were sealed back up, and the toilet flange was installed too low for the tile to be added (despite me specifically asking about it). The whole sewer line wasn't levelled and left with no slope. a month later and I still can't bury it because I have to replace with actual PVC. they left for an hour for lunch and charged me $179 for their lunch.
Given the hourly rate and my knowledge of parts I estimated somewhere around $2,000 at initial agreement. Kurtis said yeah, around there but don't hold me to it.
After the work was completed, Kurtis called me and gave me a total of $6,255. I was shocked and asked if he was tripling or quadrupling the price of parts and he said, no only a slight up-charge on parts. The price was so high, he said, because only top of the line quality parts were used and it was backed by a lifetime warranty. I hesitated on giving my credit card and he assured me that I would get an itemized parts list the following Monday and that my card wouldn't be charged until I saw the breakdown.
The next day I tried to finish the unfinished job, and drove back and forth to the parts store to find that the connections were installed in the incorrect size for supply lines. I texted the plumber who didn't respond. The owner Kurtis phoned me instead and I told him about the wrong sized lines, low toilet flange and dripping leaks from all crimped connections. He said the plumber would come out and fix. The plumber came back and fixed his apprentices mistakes, and also connected the bathroom sink. He said "I worked on it for an hour but couldn't get it to stop leaking". So he left and I got a call from Kurtis again stating the full amount for another $1,000 for all hours spent fixing the previous mistakes!
After waiting a few days for the promised parts list, I noticed my credit card had been charged for both visits for over $7,200. I had not even seen an invoice, never mind signing one.
I texted Kurtis and repeatedly requested the promised parts list and lifetime warranty in writing but got ignored. He just accused me of making my own narrative and gaslit me for their scamming practices. I contacted the accountant, owner, and office by text, email, and facebook business page, but no reply. The last I heard was that if I wanted a refund they could come rip out all the work they did and to answer my phone when they called. (they never called).
I spent hours and hours drawing the diagrams, making a list of all parts used, pricing them out, and documenting everything for my credit card charge back. After making the parts list and pricing at Lowes the total came to under $700 which he had the audacity to charge me over $3,800 for just in parts (an over 500% upcharge!!)
The disrespect shown by this company for my time and money is quite shocking. Kurtis had done nothing but be dishonest with me so I won't be surprised if he replies to this review with morel lies. Wouldn't be surprised in fact, if most of these positive reviews come from accounts made by Kurtis.
Just all around a horrible experience. Treated like I am stupid, when I am a DIY-selfer and I could have researched and done it on my own for less than $700 but trusted these jerks and got scammed over 5K. read more
