I had a fantastic experience (as much as possible when getting a mammogram anyway!) thanks to ANNA…read moreat the front desk. I came in completely unprepared, had left my wallet in the car, didn't do complete the pre-arrival paperwork - just a mess. I told her I could reschedule but she helped me get everything set up right there and fortunately I they take apple pay. When my card was declined (UGH) she helped me with options and after some time on ANNA'S part I was able to take care of my yearly. I'm a big procrastinator so all the work that she put in to get me in was immensely appreciated!

I arrived at the scheduled time with all my paperwork filled out. Front desk staff was rude and…read moreseemed put out when doing their job. It has now been an hour and still no mammogram.

Excellent staff. I did have a friend tell me that where she gets her MRIs done they offer to play…read morewhatever music she likes in the room during the process, I do recommend that this place does that. MRIs are very uncomfortable and that would make them much easier.

Touchtone images mis- billed my accounts. I pay in full for serves at the time of my appointment…read moreand touchtone is still billing me 2nd time. Called touchtone to make them aware of this, touchtone agreed there was a mistake and told me it would be fixed. It's been 3 weeks and i'm still getting notices tgat i have an amount due, Because of the stress of their mistakes i will never go here again.

What a GREAT experience! We made appointment for Saturday at 11:45. Literally said arrive 15mnts…read moreearly so we did. Checked in and got called at 11:45 on the dot! And they were very busy! They let our 3years old daughter look at MRI machine. Explained to her what they are going to do to dad. With the red light. And told her we need to put this sticky so we can see his heart. And then we went outside obviously due for radiation. For 5mnts. And when they were done, they asked her if she wanted to come back. And they again explained to her what they did. They took sticky out dad's body. Very very down to earth people and super informative! You guys are the best!

Every time I go to Envision, I am haunted by the 'check in online' constantly until you do it and…read more'arrive 15 minutes early to 'check-in'. Well, I have two problems with this. 1) Filling out these forms online before your visit is already checking in. It says it right there. And of course, you can't do it just once. You have to do it, otherwise you're pounded with text reminders until you do and then you have to do it again a day before your visit. Like we have nothing else to do other than go through the check in process THREE TIMES, twice online and once at the facility. 2) Arrive 15 minutes before you appointment, well, I have a life, not much of one but it's mine. My time is important, just as important as anyone at Envision. If you want me to arrive 15 minutes early, make my appointment for 3:45 instead of 4pm. You're wasting my time with all of these 'check-ins' and as I said, my time is important to me. This policy is so 'strict' that arriving two minutes late at one appointment on the Oak Park facility due to traffic, they had me wait for 35 minutes before an office employee told me they'll be taking me in 15 minutes and 'sorry for the delay' for a CT scan that literally took 2 minutes at a different Envision. It took me longer to take all my metal off and put it back on than the scan did. When I complained, the woman told me I could talk to her manager and I told her, 'No, you can tell her. I don't repeat myself and it's just wasting even more of my time' I walked out and swore I'd never go back to that location. They were taking people that arrived AFTER me for more than a half hour because I was late by two minutes due to traffic. But this isn't the only problem location. ALL of them are like this. It's like a cult 'complete the check in forms online, do it again and arrive 15 minutes before your appointment to check in' and over and over and over again. And if you don't adhere to their policy, they make you wait. I will NOT arrive 15 minutes before my appointment. I will do my best to arrive AT my appointment time. Envision does not respect their clients and their time. In the future I will do anything I can to NOT go to an Envision center because of these two points. They must have gotten sick of getting complaints like this because there is literally NO WAY to make a complaint via email on their website. The only way I found was to put in a 'testimonial' on their site and I'm 100% sure this complaint will not be posted on their testimonials page but hopefully someone will see it and make a change, but I doubt it.

Women deserve better than this…read more I had a routine mammogram at Solis and was later diagnosed with a mass in my right breast. No one called. No one explained. I found out by reading a cold, clinical report in an EMAIL, on my own. Alone. I was also charged $119 for a heart screening called mammo+heart. The results--showing arterial calcifications--were also sent to me in an email with circles on an image showing areas for concern, and still no one called to tell me what it meant OR what to do next. They still haven't. When I showed up today for my scheduled ultrasound, I wasn't even on the books. I was told I owed $428 upfront, and when I asked for help, I was told no one with authority was available. I am a nurse who works in an emergency veterinary ICU. When a patient has a serious finding in a radiograph, ultrasound or specialized test, we call the owner right away!! We explain what it means. We give options. Because EVERY animal deserves dignity and clarity. So why is it that women facing a possible cancer diagnosis are met with silence, disorganization, and complete emotional neglect? This is not just bad service--it's inhumane and unacceptable! To the staff and leadership at Solis: You are dealing with women who are afraid. Who are waiting on life-altering news. This is not the time to go silent. Pick up the phone. Explain the findings. Show empathy. Be better. DO BETTER. To the women reading this: Please know you deserve a facility that will treat you with urgency, clarity, and care. If your experience here mirrors mine, I hope you speak up too. We are not being "too sensitive"--we are asking for basic human decency. I have a biopsy scheduled. I am scared. And I feel abandoned. I will never come back here. And I wouldn't send a single woman I care about here either.

I would give zero stars if I could. They are literally incapable of seeing you within an hour of…read moreyour scheduled appointment. I scheduled for 7:15am, hoping that would mean I would be seen on time. No such luck. They've been open for an hour, and they're already running an hour behind? This is likely because they are double or triple booking appointment slots. They have no respect for their patients.

I have been going here for years for my special x-rays and yearly annual mamograms along with chest…read morexrays. They provide a very professional service. Nice and comfy waiting area with a TV. Quick and easy computerized digital check-in. Appointments are pretty much true to schedule. Location is within walking distance to major hospitals, bank and eatries.

Have been trying for 45 minutes to get an operator to answer. After pressing "0" for other it just…read morerings and rings. Frustrating. On the other hand Rosanne in scheduling is very efficient and friendly.

Based on my insurance Explanation of Benefits, they overcharged me for my MRI. I have had no…read moresuccess getting in contact with the billing department to request a refund for the overpayment. No one ever picks up the phone and they don't respond to emails (either through their online website nor emailing them directly). AVOID this place!

Preferred Imaging always does a great job for me the only problem I have is getting someone to…read moreanswer the phone several times during the day.

I had a very disappointing experience with Texas Bone and Health. The staff and doctor were…read moreextremely dismissive of my concerns, and I left feeling unheard and brushed off. What made the situation even worse was finding out that the notes/documentation on their end did not accurately match what I was actually told during my appointment. That is incredibly frustrating and concerning as a patient. On top of that, I have been trying for TWO DAYS to get answers regarding a document I need, and every single person I speak to gives me a different answer. No communication, no consistency, and absolutely no urgency when it comes to patient care. It feels completely unorganized and unprofessional. When people go to a medical office, they expect honesty, communication, and proper care -- not conflicting information and constant runaround. I would not recommend this office if you want to feel listened to or taken seriously.

Shout out to Lucas and Laura for all the care, help and techniques they gave/ taught me to assist…read moreme in my quest to strengthen my knees and legs. They were patient and knowledge in the care they offered. They made sure I had take home information so I'd have proper instructions. The atmosphere was aways friendly. The support staff was great also. Dianna Cook

Over the years I have gone to at least 6-7 different PT's and they have been good-to very good but…read moreClearCut Ortho and their staff are far and away the best. They are excellent!!! Their practice is extremely rare in that they see you in their own individual rooms, listen to your issues, work on you in there and sparingly have you doing exercises in a joint communal room, and even when that happens, it is spacious, not crowded and is quietly relaxing. The whole experience from start to finish is a rare experience of tranquility, relaxation and expertise (most are doctors) that keeps their focus entirely on you throughout the session without constant distractions from other PT's and clients. I'm sure they have many clients but when I'm in there they always treat me like I'm their only one! I'm so impressed with them! Sincerely, Rick Kubes