If your just taking vital signs, are you suppose to ask the patient reason why they are visiting…read more Urgent Care? Or is that individual being nosy! Nothing is confidential these days... You fill out paper hand it to individual at front desk and after that, each person you come into contact with, is asking the purpose of visit, before actual physician walks in.

Went for physical and t.b test for employment. So called nurse asked if I ever had t.b I said no…read more She marked yes. Instead of a new form the nurse just scribbled out the yes and marked no. I paid my bill and got my receipts. 13 days later they charged my card another 100 dollars without my permission. No phone call? Just assumed it would be o.k? The P.a who conducted my physical was terrible. It was for a police officer physical. Never conducted a physical and just said to quit smoking. DO NOT GO TO NORWOOD CAREFIRST!! UN PROFESSIONAL AND SCAMMERS!!!

0/5 stars if I could!!! I had an absolutely unacceptable experience at this lab. I was stuck 11…read moretimes for a single blood draw draw. After multiple failed attempts, I was told there were "no other phlebotomists available" to try which is incredibly concerning for a facility that performs lab work all day. To add to this, the same needle was readjusted and reused multiple times during attempts. At no point was there a pause to reassess, bring in someone more experienced, or offer alternatives. On top of that, I waited over 4 hours to complete labs, a drug screen, and a physical. The entire process felt disorganized, poorly managed, and lacking basic patient care standards. As someone in healthcare, I understand that difficult sticks happen. But 11 attempts without escalating to another staff member is not acceptable. I would strongly reconsider coming here if you have any other option.

This is the worst most rude and awful business I have ever been to. I would recommend you run. You…read morewill wait all day by people who tell you your wait will be shorter, and they will insult you when you ask how long it will be.

After spelling out my pharmacy information with phone number, when the physician ordered a…read moreprescription instead of sending it to my pharmacy, they sent it to CVS without my knowledge. It took my nurse on staff to figure out the problem and had it settled. I'll be Alerting my health insurance to watch for any discrepancies.

I've had good and bad experiences here. It really just depends on the doctor you are seeing…read more The good: I went in for an ear infection and covid. They got me in quickly, diagnosed me and prescribed me medication. They were great! The bad: I went in for a sty that just kept getting worse. After seeing them twice, I went to another clinic and they gave me the proper medications that resolved my issue. I suffered for weeks unnecessarily because they didn't give me proper medicines. I think they can handle your run of the mill colds, flu and like, but avoid for anything outside of that.

Unlike the previous two reviewers, which I'm sure looked like they had awful experiences, I would…read morehave to say my 3 (2 for strep/infection, and 1 for a minor foot injury) visits to the Urgent Care have gone quite well. **Though I should note that my first visit was in late 2009, Thanksgiving Day, to be exact. So over a year past the first two people to review.** My first time going in was Thanksgiving day 2009, since my doctors office was closed and I had a bad sinus infection or strep, I forget. And I was not about to go to the emergency room for that. I was just happy to go see a doctor when I needed it without having to pay an arm and a leg for a copay. The wait was not all that long, but they only take walk-ins, so if many people are sick, you will have to wait. Just how it goes. If its a real emergency, GO TO THE EMERGENCY ROOM!!! I've dealt with two different doctors while there, both quite competent doctors who were easily able to help me out. And after running tests that did not take too long, knew how to treat me. I only go here when my own doctor can't take me in (due to holiday, them being closed or too busy). If you are sick, in the area and need to go see a doctor and can't wait for the holiday or weekend to pass or for your own doctor to free up their schedule, this is a good place to go to. Its open late (until 10 pm, I believe) and open holidays and weekends.

I've had a good experience here in the past for a rapid strep test/antibiotics. However, because of…read moremy experience today, I can't give them a good review. I came in today with another sore throat. This isn't strep - a rapid strep test at another doctor came back negative. The doctor I saw today could only be described as unprofessional- right down to his Hawaiian shirt, which I could have overlooked had the service I received here been adequate. He seemed utterly uninterested and dismissive of my symptoms. My lymph nodes were swollen, the entire right side of my throat is on fire. After feeling my neck for a moment, he said that he guessed they can take a throat culture. He walked out of the room (he talked to me for maybe 2 minutes; the waiting room was empty. There were 0 other patients for him to help) and he sent a nurse in to do the throat culture. I was dismissed with no more answers, which would be fine if he had seemed remotely interested in getting me the best treatment. Just go to another urgent care. There is one in Hyde park plaza, and I've been to the Med+ one on Montgomery and it was nice.

First time and my LAST time here. I got a root canal done and it was the most painful experience of…read moremy life. Numbed me multiple times and started drilling and what not and I kept telling them I could feel it. Then the dental piece in my mouth it was metal popped out my mouth because it wasn't placed properly and snapped on my face. No apology or anything. As I'm shaking in pain and literally crying because it hurt so bad the dentist got so frustrated with me have me a numbing shot in my root canal hole rough and said "yeah we're not doing this today" and left me with the assistant. Who was totally wonderful may I add. The dentist came back and told me there's no way I was feeling the pain because he numbed me and then took my nerves out but I was still feeling everything. He was very rude, and not comforting or personable. AT ALL. The assistant and the receptionists were outstanding! But the dentist...ruined it for me. Dentist name was Douglas Stephens.. and if you look him up I'm not the only one.

I had an appointment here for 8:10pm and I even confirmed on the phone the previous day. I was…read moresurprised to see the lights off and the door locked when I showed up at 8:00pm for my appointment, and not even because they have 9a-9p business hours. I would have given 1 star however I liked my dentist from here so he alone earned this location an extra star. I will be attempting to get an urgent appointment made in the next week, but if I cannot then I will not be returning to this location.

Needed to get stitches and I wanted to avoid a long wait so I went to Mercy today and had an…read moreexcellent experience! I was seen promptly and all the drs, nurses, staff were very kind and friendly. I received great care in about half the time!

Dr. Evanko is the first ER doctor who has seen my daughter and truly listened, processed, and…read moreoffered excellent care and insight. Feeling heard is critical when experiencing a medical crisis, and she surpassed all expectations. So grateful!

Dr. Craig is an excellent physician. He is knowledgeable and caring. He is the best! His nurse Kim…read moreis also very kind and caring.

My entire family loves Dr Craig. He is the best general practitioner I could ever hope for. Caring,…read moreintelligent, and takes the time to figure out what's wrong. He is amazing. I have seen him for ten years and would never switch.

Poor customer service only highlights questionable medical services. First off, this is my…read moreexperience and your experience may be different. For your sake, I hope so. Ever show up to an appointment 10 minutes early and get a lecture about being late? That's how my experience began. Then, after collecting my information I am told they won't see me because my secondary insurance is Caresourse and I have to pay out of pocket. Okay, how much? Doesn't matter, we only take payment, no insurance for what I needed. Again, how much? We won't see you. You mean you refuse to see me? Isn't that against the law? We're private, we don't have to follow the rules. Hmmm. Can I talk to the practice manager? Sure. Person, looking very sloppy for a medical professional comes out and continues with the company line. Never seen a business that won't take money. Anyway, ask for practice manager's name, crickets. Ask for name and number of overall manager, given no name but general number. Ask for name again, get name, maybe - when I called they never heard of person- then get called asshole behind my back. I guess there's a reason corporate never heard of this person. Maybe they don't exist. Not sure I'd trust these folks to apply a bandaid if this is their idea of quality patent care.

They screwed up my lab work and refuse to make it right. My lab work was canceled because the…read moreNurse Practitioner used the wrong codes. Now I'm two days sicker and all they will do is offer to do more lab work and make me wait another two days. If all you want is a strep or Covid or flu test you might be ok going here because they do those in house, but for anything more complicated do not trust your health to this place.

This is a terrible facility the staff are rude and ghetto! They treat people like crap. I have…read moreseen the staff have confrontations with other staff in front of patients. It is filthy I wouldn't take my animals here!! If you don't expect much from a doctor's office this is the place to be but if you want to be in a clean, safe, environment especially if you have children that need to be seen please don't go here.