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    Urology Austin

    3.8 (39 reviews)
    Closed Closed
    Updated 3 months ago

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    8 months ago

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    2 years ago

    The doctor and team saved my life with surgery. I'm thankful for the care I was given. The practice is well run.

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    2 years ago

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    5 years ago

    Dr Phillips was great he took care of testing and scheduled surgery that night. Great surgeon taking great care of their patents.

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    Ask the Community - Urology Austin

    Review Highlights - Urology Austin

    Miranda Hardee about 5 years ago for an evaluation before a nurse practitioner would see me about incontinence issues.

    Mentioned in 4 reviews

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    Austin Urology Institute

    Austin Urology Institute

    3.8
    (150 reviews)
    11.0 mi

    I had to bring my teenaged daughter after some complications from anesthesia (not performed by Dr…read moreShaw). The staff put us at ease from our first contact. The surroundings were calming. Heather, Dr Shaw, and our nurse (can't believe I can't remember her name) made sure my daughter understood what was happening and what to do. She was able to sleep after that visit. I've been to other urology practices in other cities and this one is by far the best I've experienced.

    TO DR. SHAW, TO YOUR INVESTORS, OTHER OWNERS, AND TO YOUR POTENTIAL PATIENTS…read more You all are using bad business practices. I UNDERSTAND THE SURGERIES GO WRONG. BUT IT WAS MORE THAN THAT. Training moment for you all, please read. Hopefully other people can avoid this scenario. Do not use this urologist, go anywhere but here. Nothing but problems. 1. Dr. Shaw gave me a vasectomy and several days later I had a giant lump on the right side. Went back several times over the next few months to see him and only saw his associates who gave me round of antibiotics, three rounds in a row before addressing any of the problems. I would request to see him on the phone they would say yes it's with him and it would just be another person who's never seen me before. The last visit I had was with a woman who actually shot me straight and said this is not normal and did not want to give me a fourth round of antibiotics. 2. After these multiple visits request requesting him but getting a nurse or associate I Literally had to stand in the office and demand to see him, they pulled me aside because I was being a squeaky wheel demanding to see the surgeon who bought my operation. Hence, I finally got to see Dr. Shaw directly after months and months of pain and suffering . 3. He told me that he no longer uses the technique that he used on me for this very reason, he could fix it, but it's a surgery and he has to put me under and my insurance would not cover it. He also agreed he would not bill me for that appointment. He looked in my eyes, shook my hand and told me he would not bill me. 4. Months and months later I get a bill for that visit from Dr. Shaw's office. Today I called and when I questioned it, they said they would take the co-pay off and I asked if I should call my insurance agency so they can take the entire visit off as discussed. The associate at Dr. Shaw's office hung up on me. They are trying to cover their tracks on a false bill in over billing situation She then handed me over to the practice manager. Large lump is still here and I've seen another urologist to see about taking care of it. I do not recommend using Dr. Shaw because of his inability to see a patient directly after a surgery when something went wrong. I had to stand my ground and demand to see him before he would. Then he made false promises and build me in my insurance anyway. If I personally would rate him as a surgeon, I would say one star because he botched mine, but I'm sure some things go wrong. The true one star situation here is a lack of ability to address the problem, when he did address the problem he made false promises, The manager said she would call me back in three days. I'll have another post on this in three days to see if this was taken care of. I'm also contacting my insurance agency to report an over billing statement. Dr. Shaw, hello from Travis hope you see this and I'm sure you remember me. Again, the one star is not because you botched my surgery. It's because of lack of the ability to own up to it, are you going through three rounds of antibiotics for something? That's not an infection, me having to stand in front of your office and demand to see you before I could see you again, and then making false promises to me afterwards. You looked me directly into my eyes and shook my hand and made me false promises. This is on you, Dr. Shaw. I'm sure you're a good surgeon and this is not the standards of your operation. I hope this is a training moment to make your process better.

    Photos
    People love our State-of-the-Art, relaxing office
    People love our State-of-the-Art, relaxing office
    Our beautiful waiting room...where we try our best to not have patients wait! Coffee bar wi-fi, and TV for your comfort
    Our beautiful waiting room...where we try our best to not have patients wait! Coffee bar wi-fi, and TV for your comfort
    Patient rooms are comfortable, spacious

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    Patient rooms are comfortable, spacious
    Midtown Urology Associates

    Midtown Urology Associates

    3.6
    (38 reviews)
    4.7 mi

    Dr. Trotter is outstanding. He is very thorough, calming and does an excellent job of explaining…read moreprocedures and why they are important. He was a personal referral from another doctor that I respect greatly.

    This office decided, without my consent, to reschedule my appointment because the doctor I had…read morescheduled with decided to take this day off. Their version of consent was leaving me a VM stating my appointment was canceled and they had rescheduled it (another month out)... and if that didn't work for me, it was my responsibility to call and change the appointment. Every other doctor I've had chooses to confirm with me directly instead of half-assing it over VM. I checked my VM and don't have that message. It appears that they did not try to reach me after that to confirm. One VM and done. So I just wasted a vacation day at work and a 45 minute drive from Elgin (+ gas abd tolls) only to find out they rescheduled my appointment without any comfirmation. All delivered with a cold and unsympathetic soul punch. "We left you a voicemail telling you to call back if that didn't work for you" was their mentality. TL;DR: they canceled and rescheduled my appointment over VM. Then washed their hands of the responsibility to confirm it with me. I wasted a vacation day, time, gas and tolls because they never confirmed it with me. All for test results that could have been discussed over the phone. Also, their portal is horrible and rarely works.

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    Midtown Urology Associates is a Urologist serving Austin, TX
    Midtown Urology Associates is a Urologist serving Austin, TX
    Midtown Urology Associates
    Midtown Urology Associates

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    Urology Austin

    Urology Austin

    2.0
    (65 reviews)
    5.3 mi

    It was clean and parking was fine. The team wash pleasant. But I have seen two different doctors…read morehere and felt rushed each time and the third one didn't follow-up like they said they would. Update: lowering my score as I've seen three physicians here, felt rushed or lack of info on each visit, usually you're given up to 15 minutes with a doctor per most insurance plans but here you only get 5. It's been a consistent trend. I went hoping to get information but instead I was brushed off and given a prescription that I didn't even need. I've been coming here for over ten years on and off and it's just gotten so much worse. Dr Mobley heard my situation for less than five minutes and said "if it's not bothering you don't worry about it" and rushed off as I tried to say it was bothering me. Saw dr Jones and again less than five minutes, just wrote a prescription that I didn't even need and finally ordered some test. Then I see his nurse practitioner to go over the notes and she to time with me but she made a suggestion that previous doctors told me would be bad for me and kept going on about it even after I said it was a bad idea and I've already done it. We had to wait for more results. She was supposed to call me with the final results. Two weeks later and I got a call from someone else telling me to make a telehealth appointment. I've already seen three doctors there, paid all my bills, was told I'd receive a call with results. This place really doesn't have its ish together. I decided to look up the owners and it seems it's private equity. I really feel that the doctors are being forced to burn and churn.

    Find a different practice. After years of challenges, I'm looking elsewhere. I'm frequently out of…read moremedicine for weeks or months, even after trying to start refill procedures a month in advance. They are horrific in terms of returning calls, ordering lab work, working with pharmacies and more. I understand they are overburdened but if they have so much traffic that it causes months of delays, you could argue they should have the revenue to hire more staff and streamline efforts. Also, they do not acknowledge any challenges they create and there doesn't seem to be any escalation paths at all. Walk away.

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    Dr. Michael Floyd, MD
    Dr. Michael Floyd, MD
    Dr. David Phillips, MD
    Dr. David Phillips, MD
    Dr. John Williamson, MD

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    Dr. John Williamson, MD

    Urology Austin - surgeons - Updated July 2026

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