I had to bring my teenaged daughter after some complications from anesthesia (not performed by Dr…read moreShaw). The staff put us at ease from our first contact. The surroundings were calming. Heather, Dr Shaw, and our nurse (can't believe I can't remember her name) made sure my daughter understood what was happening and what to do. She was able to sleep after that visit. I've been to other urology practices in other cities and this one is by far the best I've experienced.

They don't even rate 1 star. The COO doesn't know how to run a clinic. The one MD is always…read morerunning late WHEN HE'S IN THE OFFICE. I can't get anyone to answer a phone. Female clinic staff on their cell phones, no clinical manager to lead staff. Dysfunctional clinic. STAY AWAY

Avoid this charlatan. At the age of 70, I consulted him because I was having to pee every fifteen…read moreminutes. After a year of talks and tests, he persuaded me to have my prostate surgically removed. A year and a half after the surgery, my frequent-urination problem had not improved. His only advice was to have patience; sometimes bladders took a "long time" to "settle down" after a surgery. I consulted my family-practice physician. He figured out that the frequent-urination problem was not caused by something with my bladder or prostate. It was caused by high blood-sugar (diabetes). After I changed my diet and started taking diabetic medicine, my urination problem went away. How is it possible that after years of medical school, and more years of being a practical urologist, Dr. Ruff was unable to imagine an alternative explanation for an old man's frequent-urination problem other than that it was caused by a malfunctioning bladder/prostate? I can only think of two possible explanations. Either he is deeply stupid, or does not care about the welfare of his patients. My advice: stay away from him.

Dr. Ruff is very professional and trustworthy. Would highly recommend him if you have to go to an…read moreUrologist

Dr. Bryan Kansas MD has been providing wonderful care and support for me for nearly five years…read morenow!!! Dr. Bryan Kansas has a wonderful sense of humor that makes his consultation visits with me so much more enjoyable and knowledgeable!!! He is a wonderful listener and always provides for me knowledgeable advice in regards to all of my urological health issues!!! I highly recommend Dr. Bryan Kansas MD to all new patients that are wanting a very outstanding and reliable physician with Urology Austin!!! Jerry Stefek

super easy to talk to, gets right to it, doesn't blind you with the unnecessary. Addressed exacvtly…read morewhat I came in for and also gave me fantastic advice on a protocol that Ive been doing for years somewhat incorrectly. There is no way a man isnt going to be apprehensive about his U appointment- you can forget all that with Kansas- no embarrassment and a great manner. Strongly recommend

Follow-up for problems related to a rushed appointment was poor and didn't meet expectations…read more This practice used to be much better in all aspects of medical care.

When your doctor is out of the office they ignore you, no one calls to tell you your doctor is not…read morein the office and the doctor doesn't call you when they come back.

Dr. Kocurek diagnosed and treated my symptom in 2 visits. This was after the same terrible…read moreexperience I had at the same urologist Dee C. went to (review 06/06/08). It was amazing, the other urologist took 5 years and no luck. 60 days with Dr. K., and I'm doing great!

After having had a terrible experience with another urologist during a bout of kidney stones, I…read moresucked it up and waited several days for an appointment with Dr. Kocurek. At all times he treated me with dignity and respect and as an advocate in my own care. He prefers to have discussions not in the exam room when you're wearing an ill-fitting thin gown, but in his comfortable office, where you're fully-clothed and feel like a grownup. He is calm and understanding. His office staff is also awfully nice. The hospital recommended this doctor to me and after having dealt with him, I understand why.

They took very good care of me with a surprise diagnosis of cancer. I recommend my friends to them.read more

This office decided, without my consent, to reschedule my appointment because the doctor I had…read morescheduled with decided to take this day off. Their version of consent was leaving me a VM stating my appointment was canceled and they had rescheduled it (another month out)... and if that didn't work for me, it was my responsibility to call and change the appointment. Every other doctor I've had chooses to confirm with me directly instead of half-assing it over VM. I checked my VM and don't have that message. It appears that they did not try to reach me after that to confirm. One VM and done. So I just wasted a vacation day at work and a 45 minute drive from Elgin (+ gas abd tolls) only to find out they rescheduled my appointment without any comfirmation. All delivered with a cold and unsympathetic soul punch. "We left you a voicemail telling you to call back if that didn't work for you" was their mentality. TL;DR: they canceled and rescheduled my appointment over VM. Then washed their hands of the responsibility to confirm it with me. I wasted a vacation day, time, gas and tolls because they never confirmed it with me. All for test results that could have been discussed over the phone. Also, their portal is horrible and rarely works.

I've been under Dr Aleman's care for about 10 years now. I was referred by an ER after a nasty…read moreintroduction to the horrendous world of kidney stones. Within hours of my visit to ARA for some kind of imaging, Dr Aleman called me to let me know we had a date in the morning. I had two more surgeries (in the same week) a couple years later because I wasn't taking the meds she had prescribed. Now, several years later, I've been stone-free and always enjoy my annual visit to her office.

I found Dr. Aleman rude, flippant, and without empathy. When I was taken to her office/exam room…read moreshe didn't even greet me, preoccupied with something on her computer or phone (I can't recall). She commented on whatever she was focused on (which I also can't recall), which I was confused by. Usually, "Hello, I'm so-and-so." are how normal humans greet one another. I came to her as a middle aged man with recent abnormal growths on my anatomy that sometimes means cancer. I was scared to death, out of work and also without insurance, so I was paying a significant out of pocket just to speak with her. After her examination she told me it was benign, in a scoffing manner. As if I somehow bothered her with my request for help. As if I was some hypochondriac in her office daily. TBH I wasn't even sure what benign meant entirely, but she seemed so annoyed at me, I just wanted to get out there as quickly as possible. If you want to be treated like cattle, you'll find the care here sufficient. The front desk and nurse staff were pros, however.

It was clean and parking was fine. The team wash pleasant. But I have seen two different doctors…read morehere and felt rushed each time and the third one didn't follow-up like they said they would. Update: lowering my score as I've seen three physicians here, felt rushed or lack of info on each visit, usually you're given up to 15 minutes with a doctor per most insurance plans but here you only get 5. It's been a consistent trend. I went hoping to get information but instead I was brushed off and given a prescription that I didn't even need. I've been coming here for over ten years on and off and it's just gotten so much worse. Dr Mobley heard my situation for less than five minutes and said "if it's not bothering you don't worry about it" and rushed off as I tried to say it was bothering me. Saw dr Jones and again less than five minutes, just wrote a prescription that I didn't even need and finally ordered some test. Then I see his nurse practitioner to go over the notes and she to time with me but she made a suggestion that previous doctors told me would be bad for me and kept going on about it even after I said it was a bad idea and I've already done it. We had to wait for more results. She was supposed to call me with the final results. Two weeks later and I got a call from someone else telling me to make a telehealth appointment. I've already seen three doctors there, paid all my bills, was told I'd receive a call with results. This place really doesn't have its ish together. I decided to look up the owners and it seems it's private equity. I really feel that the doctors are being forced to burn and churn.

Impossible to get hold of them on phone. for prescription, I gave them the need, they did send for…read morerefill, but was not for 2 per day! I went personally and told the receptionist, I cannot pee, they did not seem to care. Appointmein November. I do not recommend them. Also they suggested a procedure I I did, but that helped for a year or so. They would give an earlier appointment with the assistant, but the assistant is same as using Chatgtp!

One of the most frustrating places I've ever worked with. Once you get to a doctor, it's great! But…read morethe entire lead-up is awful. My first appointment, they sent me to an old office no longer in service, then claimed they had no record of me (I was looking at their confirmation email on my phone as they told me this). When they finally booked me in, months later, I could only see a PA. On my follow-up with the doctor, she canceled 30 minutes before and I couldn't get in for two more months. I just hung up with someone in billing about an incorrect bill (I promise I wasn't rude or mad at her) and felt compelled to genuinely ask her, "Are you mad at me? What's going on?", because of the way she was speaking to me. They're frustrating, unprofessional, and honestly just pretty bad at their jobs.

The previous reviews going back to 2014 are correct when they say Urology Austin has a phone call,…read morefront counter, no call backs, can't talk to a nurse problems. If you need to talk to a nurse the crappy third party can only take a message. You better pray it's not an immediate need because these people will not get back to you for up to a week. We usually have to call again and leave a message again. The time to get to talk to a nurse takes around two weeks. If you miss the call you will not be transferred back to a nurse either. This insane process will start all over. This problem has been notated not only by us for two years with the nurses, Dr. Maloney, the office manager but also on yelp with other patients since 2014. The second problem is the portal. What a worthless, useless unreliable piece of garbage. It doesn't work. We have relayed for two years that it doesn't work. We have told the nurses, the front office staff, the office manager and Dr. Maloney to no resolution. We have been lied to by one of the many office managers who said "it's a new program and we are working the bugs out."I called the two office managers who told me this out and let them know that wasn't true because literally on yelp the same problem with the same exact statement was given to multiple patients over the course of years and I know this because it was recorded as a complaint on yelp since 2014 and even back then the old office manager back then was lying to patients. Third, Urology Austin goes through office managers like water through a faucet. I don't know why but I've overheard office staff commenting about this fact. Thirdly; Dr. Malone doesn't address root causes. He treats symptoms, doesn't answer questions, rushes through your appointment, and if you request more testing, you're ignored. He gloats that he does three surgeries a week. That seems highly excessive. Why is he not solving the problem of why certain conditions are existing to begin with? He also never remembers patients. We don't expect to have a close relationship but after two years and you're still introducing yourself as if it's the first time meeting us, then this doctor should be examined for dementia. Fourthly, front office staff. There one woman in particular. We tried the formal complaint process to no avail. She has her cell phone at the cr desk and plays music on it. Cell phones record everything regardless of whether the record button is on or not. This HIPPA violation was never addressed by the office manager. I was refused information and paperwork to file a formal HIPPA complaint. Fifth; I complained that the third party was asking medical questions. This is a HIPPA. Violation. Again, I was ignored when I requested to file a formal complaint in writing. This area is devoI'd of urologists. This company is taking advantage of this fact and not doing its sworn duty to care for the patient. This is a corporation and they treat the patient like an assembly line.

Dr. Kravitz has been my primary care physician for many years now (Since the 90's). He is very…read moreknowledgeable and caring. He looks at the whole picture and not what pill to give when. He does not discount alternative healing and was knowledgeable about alternative healing practices. There is no question that Dr. Kravitz cares. When he enters the room, I feel I am already on the path to healing. He answers all my questions and is clear and frank with his answers. I trust Dr. Kravitz completely. I highly recommend seeing Dr. Kravitz, if you can.

I've been seeing Dr. Kravitz as a primary care physician since the 90's, when I graduated from my…read morepediatrician. No matter how many times I had health insurance changes, I always made sure I would be able to see Dr. Kravitz. I've had other doctors in other cities, but no one came close to Dr. Kravitz's knowledge (26+ years of practice), professional demeanor, and personability. He is knowledgeable on so many topics, and I know I'm able to ask him anything. And you know what? He listens. It's that simple. He sets your chart down, he looks at you, and he listens. Some doctors are just so harried they don't take the time to really let you explain what's happening or how you feel. It really does make the difference. We forget how important it is for a doctor to relate to his patients. I've seen doctors who have been cold, indifferent, uninterested in anything except performing an examination or treating whatever was wrong at the time. Sure, that's fine, but it's the bare minimum; it doesn't set me at ease. When I'm sick, and I'm concerned, Dr. Kravitz demonstrates a level of empathy I've yet to see in another doctor. It also helps he has a sense of humor! Even if he does not accept my insurance, I would only want to have him as my primary care physician. He's known me for years, and knows my medical history better than anyone. I hope to stick with him as long as I can. If you are looking for a new doctor in the area, you will NOT be disappointed. Dr. Kravitz is the real deal, and one of the few people I still trust in the healthcare field. A real winner!