Buying a car with Lanndon was an absolute pleasure. He made the whole process easy, stress-free,…read moreand fast. He was very kind and honest. I never felt pushed to buy. I left with a great car and a big smile. 10/10 recommend him to everyone!

From start to finish , Lanndon made my whole experience of buying my new Range Rover exceptional !…read moreHis knowledge of Land Rover and his friendly manner made it easy for me to make my decision ! From the first handshake to the last hug , the purchase was professional and Lanndon made sure I found the right fit for me ! The dealership is outstanding as well ! Friendly sales associates, gorgeous cars and the coffee bar area made it equally nice to relax ! I will definitely recommend Lanndon and this Land Rover dealership to all my OC friends ! One last note / the beautiful "thank You ' card left by Lanndon in my ride was a nice touch !

We did spend about 8 hours at the dealership trying to negotiate the best price for our sister's…read morenew car. She knew she wanted a Honda HRV, and whilst we spent most of the day getting the price down (which the team at HoH were so understanding and flexible with), we ended up going with a brand new vehicle they had on their lot. They helped iron out all the trickiness of dealing with grandparents, payment issues, insurance hoops, and we made it the finish line. With George by our side the whole time, walking us through the entire process, being so apologetic about the time but making the wait bearable. He stayed to help walk her through all the features of her new car, and even gave him a number in case of any emergencies. Overall a very pleasant experience, would buy from them again and work with George and Belal. (For the head of Honda of Hollywood I would highly recommend getting maybe a drinks fridge and snacks for customers who end up being with you for a while to make a good deal work!)

Picture this: You find your dream car on a sales website and decide to visit the dealership--only…read moreto get disappointed when the price suddenly includes a bunch of "collision protection," "car theft protection," and "paint protection" options you never asked for, making it way more expensive than expected. Honda of Hollywood is not that kind of dealer. Give them a call and they'll give you a clear, straightforward price without all those annoying add-ons. Still not happy with the number? They'll talk with you kindly and professionally and work with you to find a price that works. I had the pleasure of working with some great staff members--Moe, Hayk, and Art--when I purchased a two-tone Prelude, the exact car I'd been looking for, at a great price. I've never had such a stress-free car-buying experience in my life. If you're looking to check out or buy a Honda, be sure to visit this dealership. Chances are, you'll walk away a very happy customer--just like me.

Amin was the best! We saw a preowned car online and reached out. Since we were from out of town, he…read moretook the time to take a video of the car to send us. We then made an appointment to see it. Amin was knowledgeable and helpful. Alex in finance was also great and very thorough. This dealership provides great customer service! Amin even texted to check on us and make sure we made it back home!

5 stars for Romeo! He made the whole car buying process easy and smooth from start to finish. He…read morewas helpful, respectful, and answered all my questions without making me feel pressured. Really happy with the car and the service I got. If you're looking for a car, definitely ask for Romeo. Appreciate you bro!

Joel Ramos was awesome! Amazing no pressure sales service and super friendly. He made it an easy…read morecar buying experience.

Brought my car in for service Service advisor Brandon was…read morevery helpful and honest Will definitely be coming back !

I always go to Beverly Hills Mercedes service department…read more my service advisor is Jackie flamenco . she always helpful available and I love all the service team. You always get the best service fastest way possible then Jocelyn Castro also very helpful very friendly and I like the new manager just moved to Beverly Hills.

If you need service for your MBZ, I highly recommend MBZ of Beverly HIlls and specifically Harry A…read more He really goes all out to make your service experience a positive one. My service was done quickly and I was sent a video from the service technician who showed me what he did during my service. Top notch to say the least and my car was washed and waiting for me when I arrived to pick it up. Really great customer service, thank you, Harry!

ALWAYS top-tier service! They truly aim to please and hit the mark every single time. I always feel…read morevalued, taken care of, and confident knowing I'm in good hands here. Highly recommend!

It was an absolute pleasure and an amazing experience working with Internet Sales Representative…read moreVivian M. I was in the market for a vehicle after having a very difficult and horrible experience at another dealership. When I tell you Vivian was amazing, I truly mean it! She was professional, patient, and extremely timely with her communication. She answered all of my questions, kept me informed throughout the entire process, and provided truly exceptional customer service. Vivian went above and beyond to make sure everything came together so I could drive my new car home today. Her dedication, kindness, and willingness to help made such a difference, especially after my previous experience. Thank you so much, Vivian, for making what could have been a stressful process such a wonderful experience. I would absolutely encourage anyone looking for a vehicle to ask for Vivian M. You will not be disappointed!

I came in yesterday to look at a black Mercedes-Benz GLC 350e. The car itself is nice, but there…read morewere several issues I noticed almost immediately. The first thing I noticed was a very loud fan noise coming from the vehicle. I pointed it out, but it did not seem to be taken seriously. During the test drive, I also noticed that the tires needed to be replaced, the brakes would need to be done soon, and the alignment felt slightly off. The salesperson I worked with, Fred, was a very nice and classy guy. I have no issue with him personally. However, he did not seem to know much about the vehicle, especially considering this was a plug-in hybrid. That made it difficult to get clear answers about the car. After the test drive, we tried to verify whether the charger worked. Unfortunately, we could not confirm that the car was charging properly. That was a major concern for me because with a GLC 350e, the hybrid system and charging function are some of the most important parts of the vehicle. The car also appeared to need cosmetic work. The trim around the windows was worn, the exterior was dirty and needed a proper wash, and the "C" next to the 4MATIC badge was falling off. None of these things alone would necessarily kill the deal, but when combined with the mechanical and hybrid concerns, it made the car feel neglected. Fred called the used car manager, Shawn, to help answer some of my questions. Shawn was on speakerphone, and I asked him about the hybrid battery, whether there was any warranty remaining, and if he could provide documentation on the car. Unfortunately, he did not seem prepared to answer those questions clearly. He told me he would not be available for about an hour. I asked if he could at least email the information or printout to Fred so I could review it while I was there. It seemed like that was not something he had thought to do. The whole conversation felt awkward and unhelpful. To be fair, Shawn did not necessarily kill the deal by himself. The main reason I did not move forward was because we could not verify whether the charger and hybrid system were working properly, we could not confirm the warranty situation on the hybrid battery, and the car appeared to need more work than expected. That said, the way the situation was handled did not help. When a buyer is asking serious questions about a used plug-in hybrid, especially regarding the battery, charger, and warranty, the dealership should be ready with clear answers and documentation. I may have considered the car if they were more prepared, more transparent, and willing to work with me on the price given the condition of the vehicle. But based on what I saw, the car had too many unanswered questions, and the dealership did not do enough to give me confidence in the deal. Fred was professional and respectful, but he needed more support and better information. Shawn, on the other hand, did not come across as someone who was ready or interested in helping close the sale. At the end of the day, I walked away because the car had too many concerns, and the dealership could not properly verify the most important parts of the vehicle.

If I could leave a rating lower than one star, I would. The level of customer service I received…read morewas completely unacceptable. I called this morning regarding an issue with the tire and wheel warranty I purchased through this dealership. I was transferred to Anthony in the finance department, and unfortunately, the interaction was extremely unprofessional and unhelpful. I attempted to explain the ongoing difficulties I've been experiencing when trying to use the warranty at multiple dealerships for tire replacement. The issue appears to be that the warranty is through a third-party provider that most dealerships do not work with, and I was told that only the Santa Monica location is familiar with it. Instead of helping resolve the issue or offering any guidance, Anthony responded dismissively and stated that the other dealerships were "not smart," which is why they could not assist me properly. I explained that when I purchased this warranty, I did not expect the process to be so complicated or limited when trying to replace my tires. Rather than addressing my concerns professionally, Anthony was rude throughout the conversation and ultimately hung up on me while I was still speaking. When I called back to ask why the call had been disconnected, he immediately hung up on me again. This experience was extremely disappointing and far below the level of customer service I would expect from a dealership.

No one can handle a freaked-out actress quite like the team at Mercedes-Benz of Beverly Hills…read moreService Center. When your car decides to have a dramatic moment right when your schedule is packed, your phone is ringing, and you're trying to hold it all together, this is the team you want in your corner. They somehow manage to combine technical expertise with the patience of saints. Every interaction has been professional, reassuring, and efficient. They take the time to explain what's happening, keep you informed, and never make you feel like you're overreacting, even when you're convinced your car is moments away from its final curtain call. The service is exceptional, the communication is outstanding, and the entire experience feels worthy of the Mercedes-Benz name. Instead of adding stress to an already stressful situation, they consistently make things easier for me. For anyone looking for a service center they can trust, especially fellow busy professionals who need their vehicle handled quickly and correctly, this one continues to exceed expectations. Five stars for keeping both my car and my sanity running smoothly.

Do not waste your time coming here. All hell has broken loose here ever since they switched over to…read moreFletcher Jones ownership. Their service team used to go above and beyond every time I came in over the last 5+ years I've owned my car. Seriously a shame they fired all the old amazing service members who worked here forever. Now I am dealing with extremely junior service representatives who provide zero updates and zero context for service repairs. My car has been there since last Wednesday (it is now the following Monday afternoon), and I have only received 1 update from the service rep claiming that they are "still looking into the issue." And I only received that update after texting him multiple times and finally calling the service department to see why he wasn't answering my texts. They also did not ever offer me a loaner car, until my car was there overnight, and I called and asked how I'm supposed to get to work and have a life without my car at which point they said they could offer me a loaner. The cherry on top is always them offering loaners that are way below the type of car you turned in for service. Unless something changes dramatically here, I will be doing all service at other Mercedes service locations in LA.