Maximus & Mario were amazing! Clear communication, great…read moreprice , clean car . Fast paperwork. Appreciate the deal ! Maximus made sure I was taken care of since the very beginning! Can't wait to drive my new whip !! Come buy your guys new car here! You won't regret it !!!

We had an appointment with Mario and it was the easiest time I had purchasing a car…read more I would highly recommend

Great customer service was provided by Shawn! When I arrived Saturday morning, he promptly checked…read morein my vehicle, clearly explained the cost and labor, and took the time to answer all of my questions. He was professional and personable and made this entire process smooth. I also appreciate he honored a coupon I had used on the previous visit. After I dropped off my car, Shawn followed up with a call me to let me know the final price to my service had actually decreased, which was a pleasant surprise. My vehicle was ready in less than three hours which exceeded my expectations. I consistently receive great service at Marina Honda and this visit was no exception. I highly recommend their service department for anyone looking for reliable and customer focused care.

I went in to get my 2025 Honda CR-V serviced and ended up leaving with a 2026 Honda CR-V, thanks to…read moreDeje Kelly. I really do thank him because he took the time to explain the difference between purchasing and leasing a vehicle. This is something that no one else has ever done. He went beyond just trying to sell me a vehicle and moved into the area of finances. This is very important to me. His manager Carlos Lopez further explained leasing and the advantages of it - considering my situation. He worked with me on the contract, making it so I had the coverage I wanted, with a monthly payment I could manage. Both Deje and Carlos answered all my questions thoroughly and patiently. They were kind, courteous, professional, attentive and created a no rush, no pressure atmosphere. I want Honda to know that they are both excellent representatives of your corporation. It's because of them and the rest of the excellent service team, led by Lyle Ota (I have to acknowledge Lyle), that I will continue to be a Honda customer.

Even though we ended up not buying a car there (we decided to purchase a new car), we appreciated…read morethe no pressure and honest approach offered by their sales representative. I'm so used to having a "manager" come out with high pressure "got to buy it now before someone else gets." Not the case here. We were actually ready to buy but their appraiser for our used vehicle wasn't available. So they held the vehicle for 4 days, nothing to sign and no obligation. This was a big plus for me. Nothing negative about the experience. Had our vehicle been appraised we almost certainly would have driven away with the car we chose. Given our experience there I recommend this business.

We had a good experience with John. Very kind, thorough and helpful. A++…read more We sold our 2012 Honda Accord.

best experience best price come on down and talk to Abe he's make anything work come from Ontario…read morejust for a great deal !!!!!!

On Tuesday, June 2, I brought my car in for service due to some issues I was having. I want to give…read morea huge shoutout to Maria in the service department. She handled all of the calls, kept me updated throughout the process, and was extremely helpful, knowledgeable, and patient. Most importantly, she listened to my concerns and even worked to help expedite my car because I had important graduation events coming up that Thursday. Although I was initially told my car would be ready, additional issues came up, and honestly, I felt defeated. By Friday, June 5, I decided to explore trading my car in, and that's when Alan stepped in. Alan was absolutely amazing from start to finish! He took the time to ask about my budget, listened to what I wanted, and helped get me into a beautiful 2024 Chevy Equinox. He made the process smooth and stress-free, and I truly appreciate all of his help and patience during such a frustrating week. Now, while my overall experience was positive, I do want to provide some honest feedback. Yanni, one of the managers who was helping plug in the numbers for Alan, rubbed me the wrong way during part of the process. When I asked questions about removing something I didn't want to add on, his body language -- specifically shoulder shrugging -- came across as dismissive, like my concerns didn't matter. I never raised my voice, but I did express how it made me feel, and to his credit, he corrected it after I shared that I felt disrespected and unheard. I just think customer service and body language matter, especially during big financial decisions. Overall, Maria and Alan absolutely deserve 5 stars for their exceptional customer service, professionalism, and kindness. They truly turned a stressful situation into a much better experience. Thank you both!

They have excellent customer service and are very flexible in working with different situations…read more They were able to find the exact car I wanted. Easily one of the best dealerships I've worked with, no matter where you are.

Unfortunately, I felt I needed to write this review…read more On May 20th, I messaged this dealership asking if they had a BMW available. I was upfront about my situation: low credit score, past repo, no large deposit, a trade-in that wasn't in great condition, and negative equity. Even after explaining all of that, I was repeatedly told to come in and that it shouldn't be a problem. I asked multiple times because I didn't want to waste anyone's time. When I arrived, I worked with a sales agent who was honestly great. He was respectful and genuinely seemed to want to help. On Day 1, we spent hours trying different vehicles and lenders but weren't successful. I was told I may need a larger down payment (around $5,000) or a co-signer. I understood and left. The next day, I received a call and was told to come back because a woman named Natasha might be able to help. I was told she was one of the few people who could work directly with banks to try to get approvals. She seemed kind and said she would do her best. Later that night, after following up, I was told they couldn't make anything work--but that Natasha suggested I look at an entry-level vehicle like a Sentra or Chevy Malibu. I agreed. On May 22nd, I was told to come back at 1 PM because there was still a chance. After waiting, the agent told me I'd likely be placed into an entry-level vehicle and that there was a good possibility I'd leave with something. They asked about my down payment, and I explained I had $1,000 now and could provide more in two weeks. Then my file was handed to another employee and suddenly I was told there was absolutely nothing they could do. At that point I was confused. I had spent three days there, driven back and forth, and had repeatedly been encouraged to return. I politely asked if I could speak with Natasha just to understand what changed. Instead, I was directed to speak with the employee who denied it. I asked respectfully why the situation changed. He explained it was because of my negative equity and amount owed, but when I referenced information I believed had been given earlier, the conversation shifted into questioning where I got my information from instead of explaining the change. The conversation became uncomfortable, and at one point I was told to get off the phone with my partner, who had been involved in helping with the down payment. I declined, thanked Natasha, and left. I don't know if he was having a bad day, but I did not deserve that interaction after communicating respectfully and giving three days of my time. Ironically, after leaving, I was approved elsewhere with $1,000 down on a brand new 2026 Nissan. I do want to say again that the sales agent I worked with was genuinely great and encouraged me not to give up. My issue is not with him--it's with the changing expectations and communication. I hope in the future you guys treat people better. Life is already hard for people we are all trying to get better in life. Your in a business where your going to get people trying to get in better things, be kind. Lose the attitude and stop the misleading info. Also, stop having people in New York texting your clients telling them false info. Thanks! See you never again!

Needed quick removal of a car. Called on a Sunday afternoon and came out same day. Great service…read moreand made it really easy. Definitely recommend.

Called, appointment made to view car, sold car This is a…read moreGreat Company!! Easy from start to finish. Randy was the buyer, honest, straightforward and no BS. Explained everything clearly so there was no confusion on my part( which there usually is). He is very accommodating and very willing to work with clients! I had a couple requests and Randy quickly addressed them and it was a done deal Such an easy process and such a nice person to work with. Thank you again Randy.

We needed a car for our business and we found Hawthorne motors express. I cannot say enough great…read morethings about my experience! From start to finish, they were absolutely spectacular. Sara was awesome! Their pricing was honest and fair, and they were willing to work with us without any pressure or haggling. It was refreshing to deal with people who genuinely cared more about helping us find the right vehicle than making a sale. They treated us like family from the moment we walked in. They were transparent, trustworthy, and always looked out for our best interests. The quality of their vehicles is excellent, and they took the time to make sure everything on our car was working perfectly before we drove away. What impressed me most was the level of care and follow-up after the sale. They didn't just hand us the keys and move on--they made sure we were happy and that everything continued to run smoothly. The entire experience was stress-free, professional, and enjoyable. If you're looking for honest people, great cars, and exceptional customer service, I highly recommend them. This experience was so wonderful that I will absolutely be returning to shop for my second car with them. They've earned a customer for life! I will recommend them to family and friends!

Omg I love this dealership they feel like family. I recommend them a thousand time. I was so lucky…read moreto walk in their I to I went to I almost went to the next-door to them, but I wanted to try them first and I'm so blessed that I did. I love my car. I love this dealership and I love all of the connections that I'm making because of this dealership please if you're looking for a car make your way to Hawthorne motors express I promise you will not regret it. They really make you wanna buy multiple cars they make everything Easy and explain everything to you, and you don't feel like you were just scammed leaving there. I recommend Hawthorne motors express to everyone I know looking for a vehicle.