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    CarMax

    2.9 (711 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    Me buying my first Mercedes
    Austin K.

    It was very smooth. I wanna say I was only there for an hour. The environment was serene. I had my paperwork ready I was in and out. The man that helped me was informative and handled himself very well. I would recommend this car mats or Carmax to others.

    Eder G.

    I've always been a skeptical person, especially when it comes to doing business. In the past, I purchased all my vehicles with cash to avoid the pressure and tactics often used by dealerships. However, the Replace Your Ride program required that I buy from a participating dealer--leaving me no choice but to explore that route. Before trying CarMax, I visited a Toyota dealership where I felt like just another number. I wasn't treated with warmth or sincerity--instead, I felt like a walking dollar sign. That experience left me feeling anxious and hesitant about moving forward with a purchase. Fortunately, a friend of mine who also went through the Replace Your Ride program recommended CarMax. He had a great experience buying his vehicle there and explained the process to me. His confidence encouraged me to do some research, and I found that CarMax is widely recognized for its transparency. That gave me hope. I had a vehicle shipped to the CarMax LAX location, and without even making an appointment, I walked in to check it out. That's when I met Canaan. From the moment we spoke, Canaan was friendly, professional, and genuinely interested in helping me. He patiently answered all my questions and offered practical advice. His knowledge of the Replace Your Ride program made the entire process significantly smoother and more manageable. In my heart, I felt that purchasing from CarMax was the right decision for my family and me. Although it took about a month and a half for everything to be finalized through the program, Canaan kept me in the loop every step of the way. He stayed in contact with my case manager and advocated for my application throughout the process. When everything was finally approved, Canaan called me to wrap things up over the phone before I came in for an express pickup. When my family and I arrived, all the paperwork was ready, and to our delight, there was a beautiful yellow CarMax bow on our new vehicle. Canaan even took the time to capture the moment with photos of my family and me--something I'll always treasure. He offered some final tips and information about the vehicle and reassured me that I'd made the best possible decision. I can say wholeheartedly that this experience was seamless and, most importantly, stress-free--something I never thought I'd say about buying a car. Thank you, Canaan, for being the face of CarMax and for making such a meaningful impact on this journey.

    Buzi Q.

    I've had my car for about a month now and wanted to leave a well-deserved review for Mr. Afshin at CarMax. From start to finish, he was professional, patient, and very helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made the experience smooth and stress-free. I never felt rushed or pressured, which I really appreciated, and he made sure I was comfortable and confident with my purchase. Overall, it was a great experience, and I'm very happy with my car. I would definitely recommend Mr. Afshin to anyone looking to buy a vehicle at CarMax.

    Paid cash.

    TJ is a LAIR and a sleazy sales manager . I am writing to formally express my concern regarding a recent vehicle purchase I made at CarMax. Prior to completing the purchase on Friday, I identified obvious cosmetic damage on the vehicle and specifically requested that the issue be addressed before I finalized payment. I also asked if I could delay the purchase until the repairs were completed. I was informed that this was not possible, and that the vehicle could not be guaranteed to be held, as it might be sold to another customer. Based on this, I was advised to proceed with the purchase and return on Monday so the service department could review and resolve the issue, since it was closed over the weekend. However, when I called Monday morning, I was told that I did not have an appointment and would need to wait until the following Monday--the final day of my 10-day return period. This timeline was not acceptable, as it did not give me a fair opportunity to evaluate the vehicle after repairs. Additionally, I find it concerning that the vehicle was transferred from another CarMax location and, to my understanding, should have undergone an inspection upon arrival. Either the cosmetic damage was overlooked during inspection or it was knowingly left unaddressed prior to sale. In either case, I should not have been placed in a position where I felt pressured to purchase a vehicle with known defects. Although I was later offered the option to have the vehicle repaired, I was also informed that the 10-day return policy would not be extended. This creates an unreasonable situation, as I would not have adequate time to assess the vehicle after repairs are completed. Given these circumstances, I do not feel confident proceeding with this purchase and intend to return the vehicle. I believe this situation reflects a lack of transparency and flexibility that has significantly impacted my experience.

    My new baby, fully loaded.
    Toni P.

    My e periwnce was AWESOME!!!! They had my car ready to test drive, when I got back did my paperwork, and was in my way. EXCELLENT SERVICE!!!! Thank you, Mayra for everything.

    My first grown up car - go see Canaan. He's the man!

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    2 months ago

    Had issue but this has been corrected. Good deals and an easy process if you get a decent employee.

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    Such an easy experience. In, out, w a sold car in less than an hour ! This was also my first time using CarMax. Would def recommend.

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    Page 1 of 18

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    Ask the Community - CarMax

    Can I do a walk in for an oil change?

    That I'm not sure about that, but I normal go to Jiffy Lube because I can get discounts from Groupon which is an online app. You can also us Walmart which does require an appointment be the prices are great.

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    Review Highlights - CarMax

    I have heard so many horror stories about car buying and I was hoping not to have a negative experience.

    Mentioned in 29 reviews

    Read more highlights

    You might also consider

    Car Lux

    Car Lux

    3.1
    (560 reviews)

    Maximus & Mario were amazing! Clear communication, great…read moreprice , clean car . Fast paperwork. Appreciate the deal ! Maximus made sure I was taken care of since the very beginning! Can't wait to drive my new whip !! Come buy your guys new car here! You won't regret it !!!

    If you're looking to get scammed and have your time wasted, this is the dealership for you…read more We contacted Car Lux Inc. after finding a vehicle we were interested in. We told our salesperson, Maximus, that we had the money ready and would be driving down from Northern California within about a week to purchase it. Instead of simply holding the car, he immediately used pressure tactics, claiming it would likely sell unless we put down a **$500 refundable deposit**. Once we paid the deposit, the dealership marked the vehicle as sold and removed the listing, CarFax, and all of the vehicle information from their website. When we later asked for the CarFax again, Maximus suddenly became "too busy" to respond, despite previously replying almost instantly. Before making the trip, we specifically asked if there would be any issues paying with a cashier's check on July 4th since banks would be closed. Maximus told us to send him a photo of the check several days in advance so he could have it verified beforehand. We did exactly that, and he confirmed everything was good to go. After driving several hours to the dealership, everything fell apart. First, the vehicle was nothing like it had been represented. We were told it had new tires, yet the front tires had a 2012 manufacture date. The car was filthy, covered in scratches and paint chips, had faded paint, broken buttons, rattling mirrors, suspension issues, exhaust problems, and cheap aftermarket parts. Based on its condition, it likely needed close to **$10,000** in repairs. After spending hours test driving the car and completing paperwork, we were suddenly told our cashier's check had **never been verified**, despite Maximus previously confirming that it had been. The only option they offered was financing, which conveniently came with numerous undisclosed fees. Maximus repeatedly insisted he had verified the check until the finance manager called him out in front of us for lying and told us he would be **firing Maximus because this wasn't the first time he had made this kind of mistake**. Whether that was genuine or just for show, it was incredibly unprofessional. Read every line of the paperwork. The contracts included several undisclosed fees and add-ons, including a vehicle tracker we never requested. We believe many of these practices are deceptive, and **we will be filing complaints with both the FTC and the Better Business Bureau (BBB).** To make matters worse, getting our refundable deposit back became another ordeal. After we decided not to purchase the vehicle, they repeatedly stalled and told us to leave, promising they would send the refund later. We refused to leave without our money and informed them that we would involve the police if necessary. The moment law enforcement was mentioned, our $500 refund was processed within minutes. This was, without question, one of the worst dealership experiences we've ever had. Between the misleading description of the vehicle, high-pressure sales tactics, contradictory information, questionable contract practices, and the difficulty getting our own money back, I cannot recommend Car Lux Inc. to anyone. Save yourself the time, money, and frustration, and buy your car somewhere else.

    Cal Auto Net

    Cal Auto Net

    2.1
    (79 reviews)

    Avoid at all costs. So many other dealerships you can go to that are trustworthy and with genuine…read moresellers. All these people do is scam you and sell you crappy cars. We were sold a car with AC not working and they didn't disclose that with us at all. During the driving trial he kept messing with it pretending to adjust it knowing it wasn't functioning. There was another car part we had to replace they didn't tell us about. They don't disclose everything they should and they have so many undisclosed fees. I truly don't understand how they're still open.

    Whatever you do... CHOOSE ANOTHER DEALERSHIP!! Run for the hills! One of the worst experiences of…read moremy life. Very deceitful, unprofessional, and unorganized. Sure they'll finance you.. but it's not worth it in the least. A cautious hit or miss. I purchased a 2018 Acura TLX in 2023--they stated there was no past damage or issues. During the test run the car wouldn't even start!! They panicked and whipped out the ol' battery charger and told me to go inside to discuss financing while they worked on the car (first red flag). Discussed financing and went back out to see the vehicle, they continued with the battery charger since it was still having issues (second red flag).. why display or attempt to sell a car that won't even start? Eventually they claimed they "replaced" the battery (found out they didn't). Made it home, & a WEEK later.. the ENGINE FAILED!! I went through hell with the financing company as I still had to make payments despite the car being out of commission for FOUR MONTHS!! It was covered under warranty, however, the auto shop claimed the engine had shards of metal & attempted to point the finger at me although I only had the car for a week. A loaner vehicle was also promised--but I was given the runaround & eventually lied to about accommodations during that difficult time. All in all, their methods were unprofessional, haphazard & performed bare minimum to resolve issues only enough to cover themselves. I read bad reviews beforehand but thought "what are the chances of it happening to me" & low & behold.. it happened. Please be cautious & very thorough before committing to this dealership. Too bad I couldn't leave 0 stars. I would have sued if I had the time, opportunity, & lived closer

    Hawthorne Motors Express

    Hawthorne Motors Express

    4.6
    (183 reviews)

    We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

    We purchase a vehicle around August 2024. Very friendly staff, a family business who treat their…read morecustomers with respect and are considerate while accommodating. Purchasing the vehicle was an easy process. We offered full cash for the vehicle and asked if the price would be negotiable, there was little to no wiggle room, so we did half cash and half finance. Drove the vehicle home the same day. On Thanksgiving evening (on our way out) the transmission went out while on the freeway. Car was loaded with the entire family, had to get the car towed to the mechanic while Ubering to our destination. We spent a couple thousand dollars in fixing the transmission, and a few hundred bucks on the tow truck along with the uber on Thanksgiving night. We haven't driven the truck for even 1000 miles and already replaced the transmission, which gives this place a 1 star rating. We did not call when the transmission went out, didn't think we'd get any consideration since we were considered owners of the vehicle already. However, we called 1-week after they responded to our google review and until today, we have not received follow up. If a follow up is received, I will post an update. The entire family was friendly and helpful throughout the purchasing process. My conclusion on this experience: I purchased a used vehicle at Hawthorne Motors Express and the transmission went out 3 months after owning it. *we are proud owners of 2 previously owned vehicles, which were purchased from Enterprise Car Sales. I know where I'll be going for my next car.

    Car Lux

    Car Lux

    2.1
    (99 reviews)

    I had DJ along with Ryan sell a truck right from underneath me while I was waiting for them to…read morewrite and complete my purchase. They claim it first come first serve I told them that I had it started the initial process the late afternoon before. And in the morning, I got financing through the link that they sent me and I was 100% ready to I only wanted to ask them a couple particular questions. One of them would've been all of the perhaps secret add-on prices. As well as getting some actual information about things that would apply directly to that vehicle very simple stuff overall So at 11:30 AM, I was completely ready with financing ready to go and they just never called back and they later at the day I had to call them and they said that they already sold it right from underneath me I had hours into this because it was going to be used and rotated into our service vehicle vehicles They were so wildly unprofessional that today. I feel absolutely skipped a big mistake. There replies on the phone were so scripted and so much resembled car sales from the 80s in such a used car negative manner The whole experience was so disgusting. I don't recommend this and just cause something is all shiny does not mean it doesn't have issues underneath. I'd be very careful. There's a reason why people don't want to answer certain questions. And there's also amazingly scripted and good answers for those questions which you never get the correct information on.

    This place unfortunately sucks. Nobody knows what they're doing. I'm currently trying to buy a car…read morefrom them, the AutoChek summary shows frame damage, and one of the salesman said it was due to the suspension upgrade. Yeah, right. I tried to speak with a manager and after 10 mins on hold was told he's busy. Overall, I communicated with 4 people (one AI bot) and left with ZERO new information and a guy named Param & DJ lying to me about the damage on a vehicle telling me it was "nothing to worry about." Astonishing how bad they are at making a sale. I was ready to buy but they can't seem to find their *** from a hole in the wall.

    Car World

    Car World

    1.9
    (410 reviews)

    I bought a 2018 Honda Civic EX with Lima and honestly couldn't be happier. The whole process was…read moresuper smooth and easy, no pressure, no weird vibes. Lima was cool, helpful, and straight up from start to finish, which made everything stress-free. The car was exactly what I was looking for and in great condition. If you're trying to buy a car without the headache, I'd definitely recommend working with Lima. Solid experience all around.

    I was about to purchase a $30K vehicle I was pre approved for and they just lost our business and I…read moreexperienced the WORST customer service and environment I couldn't even imagine was possible. Do not waste your time or money with this place. I drove two hours for a 7:00 PM appointment that I explicitly confirmed with three different people, including Monte and David. When I arrived, the experience was a complete disaster. The employee who greeted me was visibly high, had absolutely no idea I had an appointment, and just pointed toward the car and told me to go look at it myself. There was also definitely a drug delivery happening right upon our arrival that we witnessed. After looking at the vehicle, another worker came out and flat-out told me they didn't even have the keys. He actually said, "We lose keys sometimes," with zero accountability. The entire office was disgusting, completely unprofessional, and reeked heavily of weed. When I explained that I had confirmed with Monte and David knowing I was driving two hours, nobody cared. They just dismissed me and said, "I'll call you when we get the key." When I called back to speak with David directly to complain, the Robert was incredibly rude and just put me on indefinite hold and then it hung up. I then called back and spoke to James who claims he was at the Hawthorne location, and he took zero accountability. He even admitted he had confirmed my appointment just three hours prior and actually laughed about the fact that the key was lost. I told him it wasn't funny, and when I asked to speak to David, James told me he had left for the day. Why would he leave when he knew I had an appointment? James just stated he confirmed the appointment with me. They don't verify anything, they have zero respect for people's time, and the staff is completely out of it and high. Avoid this place at all costs! Miss King is continuing to call me about the Tesla they "lost the keys for" for another appointment. FYI I have reported CarWorld to Truecar and they are under investigation. Truecar should be ashamed to be associated with this "business". So sloppy and embarrassing.

    LAX Chrysler Dodge Jeep RAM

    LAX Chrysler Dodge Jeep RAM

    2.8
    (341 reviews)

    My son and I came here to get his first car and I was a bit skeptical at first but it was one of…read morethe smoothest and easiest car purchase experiences I've ever had. On top of that, the price we got was an absolute steal (4-5k LOWER than the KBB price). Big Thank You to Christian, James, and their GM for making this happen. This experience really changed the way I view car buying - I've learned that if you apply due diligence at every step of the sales process you can avoid a lot of the negative experiences that others have had. Prior to coming to LAX CDJR we had been to other dealers with cash in-hand, ready to buy and they all let us down one way or another so we walked away. When we came across a car we were interested in at LAX CDJR Christian was quick to respond to every request we made. We asked for a picture of the paint quality, he sent us a full 360 video. We asked for an OTD cash quote and he sent it to us within an hour and there were NO hidden fees or add-ons. Finally I asked if I can send a mechanic over there for a pre-purchase inspection (shout out to POMCAR) and Christian was more than accommodating, even offering to let us to take the car off the lot. Everything had gone so smoothly that I was actually expecting the inspection to come back with some major repairs needed, but nope. The 10 page report came back and the car was nearly flawless except for a few cosmetic issues. So we pulled the trigger. Of course no car buying experience is complete without the finance person screwing you over - but not here! We worked with James and he recognized that it was my son's first time buying a car so he immediately put him at ease cracking jokes and walking him through the process. He knew my son was only working part time so he didn't try to push other services on him that he knew he couldn't afford. When all was said and done my son had the biggest smile on his face and we couldn't be more grateful. In the last 20+ years I've purchased cars from Land Rover, BMW, Tesla, Porsche, Mercedes, etc and LAX CDJR was one of the easiest car buying experiences I've had.

    When I go back to my review, I feel like it's a money grab at Dodge service department under…read moreAndrew's watch he didn't assure me that my vehicle was in good running order when I paid my $3100 the first time and then come to find out it needs a starter that they charged me $1500 after the fact and when I got home it wouldn't restart, so I definitely felt that Dodge "Mickeymoused" my vehicle enough to get it started just so I can take it out from the dealership and now this Lower Control Arms on both sides, Struts, and a new Tensioner Bushing is running $3,256.87. If I was told my vehicle needed this plus the $3100 I paid as well as $1500 for the starter and now $3200 thats $6300 & $1500 is $7800 minus $600 due to their overcharging is still $7200 so I'm going to demand a resolution for being hustled and ask for a refund unless they fix my vehicle at no charge for these issues.

    LA City Cars

    LA City Cars

    2.3
    (309 reviews)

    I recently bought my first car from this dealership. They went out of their way to meet with me and…read moreworked with me since I'm a first time buyer. I got a great price on a very high demand car.

    I wish I would have seen these reviews before I went to this dealership…read more THIS DEALERSHIP INTERACTION WAS ALL WITHIN 20 MINUTES AND I WAS NEVER OFFERED TO TEST DRIVE, NOR DID I GET TO SEE THE CAR: I was texting with what I later found out was a program, walked in and the guy at the front was completely rude about my last name (I have two last names and gave him both) "Which one is it?". I was directed to a desk where a sales woman named Chi came to greet me. Chi was completely professional and I was instantly relieved by her professionalism after my walk in experience. Chi steps away and brings a print out with the cost of the car, "add-ons", "fees", taxes, etc. I expect a dealership to offer me add-ons so I was prepared for that. I was NOT expecting the add-on's not to be listed with more than a cost of an additional $7000, plus $895 for another fee. Nothing was line itemed and the cost provided to me was more than $47,000 for a car I was expecting to pay $35,000 plus taxes and registration fees. At $47,000 I could purchase brand new Tesla Model Y *Look at Tesla's official website*. Under current California consumer protection principles and regulations like the Consumer Legal Remedies Act (CLRA), dealers must disclose that these products are optional. They cannot be presented as mandatory requirements to complete the purchase or secure financing. I declined and she needed speak with a manager. A guy comes out, does not introduce himself, does not sit, does not shake my hand, explains the "add-ons" without explaining what they are. I say "I do not want any add-ons. Just the car.", he talks again and I can see he's getting annoyed. I say "Are you saying that I cannot buy this Tesla without these add on's?" and he says "Yes!". I stand up, shake Chi's hand and thank her for her professionalism and say "Well this is not the dealership for me.", he says "Great!!" walks away and then I walk out. No "Junk" Fees: Charging for "valueless" add-ons--such as oil change packages for electric vehicles--is a prohibited practice. Bait-and-Switch Prohibitions: If a dealership advertises a vehicle at a specific price, they cannot later force you to pay for "mandatory" add-ons that were not disclosed in the original advertised price. This is considered deceptive advertising. Explicit Disclosure: Dealers are required to provide a written document (often under California Civil Code §2982) that itemizes the price of any products or services you are purchasing. You must give your clear consent for these items. I was a guaranteed sale. I walked in with $20,000 down payment and a $40,000 check from my credit union. I left angry but thankful for (1) I was only there for 20 minutes and (2) Chi's professionalism. I purchased a used Tesla the next morning from Tesla Norwalk (Wonderful experience!). DO NOT GO TO LA CITY.

    Bid Lane

    Bid Lane

    4.6
    (262 reviews)

    Great service and will always give you the best price!…read more I had a quote from Lexus for my 2016 CT200H for $13,316 and Bidlane was able to outbid for $13,700. Big shout out to Christian for working overtime to make sure I could sell same day even though we were a bit past closing. Highly recommend taking your car to Bidlane.

    Unresolved Payment Issue with Bidlane. I recently sold my 2020 Honda Civic Sport to Bidlane on…read moreSeptember 2, 2023 at there LAX- Inglewood location and I've been facing significant issues since then. Unfortunately, as of today, September 14, 2023, payment had not been issued for the sale, and my attempts to communicate with Bidlane have been futile. There is no answer when calling and I've emailed multiple times. I received 1 text communication on 9/6/23 from Nicole from the "Bidlane car Buying Center" with a tracking number that reflects no check has been received. This experience has been incredibly frustrating and disappointing. When I initially decided to sell my car through Bidlane, I expected a smooth and straightforward transaction. However, the fact that they have not issued payment for the vehicle two weeks after the sale is deeply concerning. I've made multiple attempts to contact Bidlane to inquire about the status of the payment, but I have not received any response or clarification regarding the delay. A check was supposed to be issued but that takes long and via email requested to electronic payment to Honda Finance Exchange Inc. This lack of communication and transparency has left me feeling unsupported and uncertain about the situation. I would have appreciated a more professional and proactive approach from Bidlane in resolving this matter. It's essential for businesses to uphold their commitments and maintain open lines of communication with their customers. I hope that Bidlane can address this issue promptly and provide the payment that is rightfully owed. This experience has left me with a negative impression, and after reviewing the Yelp and google negative reviews you can see the same issue continuously happens at the pay out phase. In will be updating this review as the stirring continues to develop. UPDATE: 9/14/23 10:15am Called over 10 times and was transferred to full voicemail boxes of; Stephanie, Lauren, Nicole or kept getting automatically transferred and hanged up without speaking to anyone. The 2 times I was able to speak to a human was Veronica and Lorena. Lorena claimed I was already called yesterday (9/13/23) by "management" she didn't want to give me a name, stating they have helped me but that was not true because no one called me and claimed its only been 9 business days but the car was sold and handed off with keys on 9/2/2023 (today is 9/14/23). UPDATE: 9/14/23 11:03am Was told by "Nicole" via text the check was sent and handed off by her personally and that USPS misplaced or lost it. However, I was able to verify that they never submitted the check to USPS per the tracking number they provided. I texted back showing her screenshots of me verifying USPS never got anything but pre-shipment info on 9/7/23. UPDATE: 9/14/23 11:43am Got a text response from Nicole, re-stating the check was handed personally be her self and the check was misplaced or lost on USPS end. Claimed that she will open a claim or re-issue a new check. She said she will follow up by the end of day today 9/14/23. UPDATE: 9/14/23 12:53pm I called USPS my self. Verified that only a electronic notice was sent to USPS on 9/7/23 and nothing was dropped off. At 1:06pm I sent a text to Nicole informing her of my findings and sent a screenshot to back up my findings that USPS has never taken possession of the alleged Check that was claimed to be dropped off personally. UPDATE 9/19/23 Its Tuesday, haven't gotten a call back from "Nicole" who said she was going to contact me yesterday Monday with an update they they check was going to be re-issued.

    CarMax - usedcardealers - Updated July 2026

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