We wanted to sell our Lincoln SUV. Blue Book appraised it at two different prices. One was the…read moreprice we could expect from a car dealer. The other was the price we could expect, if we went to the trouble of advertising the vehicle for sale and sold it to an individual buyer. Of course the price for sale to dealers is lower, since they want to be able to mark it up and sell it to individuals. Blue Book also lists a price at which they themselves would be willing to buy the car. That price was approximately the dealer price. We then entered the information about the SUV on Carvana online. They said they would pay the price that Blue Book said we could get if we went to the trouble of advertising the vehicle for sale and sold it to an individual buyer. What could be better than that? The best price without the hassle. We chose the Carvana offer. The next day, one of their representatives came to our house, checked out the vehicle and paperwork, and bought the car by sending money directly to our bank account. I could not be happier.

Let me start by saying it's a little unfair that the only review I get an email for is specifically…read morefor the Fayetteville, AR location only and not Carvana overall. So I'll say I'm sorry to the Fayetteville location....they are FIVE STAR. Their delivery service was fantastic. Even when they had to deal with the problems the online purchase service (wherever that is located) caused, the representatives from the Fayetteville location were FANTASTIC. Also....let me state that this is the SIXTH car I have purchased from Carvana, and ALL of the FIRST FIVE were FIVE STAR experiences. It is only this particular experience with the 10 or so representatives I dealt with at the online order call center trying to work out the situation they caused that has resulted in this 2 star rating. Lastly...let me state that the main issue that caused all of the headaches with this transaction was an issue between Carvana and my lender: my lender stating they deal with Carvana all the time and "this is the process we've always followed" and Carvana stating "that's not our process" but until the car was being delivered at my doorstep, no one at Carvana wanted to contact my lender and work out the situation. And this is my main issue and the reason for this two star rating. Over 5 days I spoke with AT LEAST 10 representatives on the phone. Of those 10, only two understood what my lender told me to tell the Carvana representative and both of them said "yes, that is our process and your deal should go through the process just fine." Seven others either had no idea or stated that wasn't the process and they needed information on my payoff of my trade...even though my trade was paid off. And then there was that one representative that argued with me for over 40 minutes that the deal could absolutely not continue until I provided a payoff amount for my trade. I told him the trade was paid off and I uploaded not one, but TWO different letters from my lender indicating this was the case. I will use Carvana again, but I will work harder on my end to make sure everything is in order before the delivery date. Once again....the Fayettevile, AR location is FIVE STAR. The loss of three stars has ALL to do with the call center handling the transaction prior to delivery. As far as the car goes....I LOVE my new car. Overall every purchase from Carvana has always left me happy and I have never had the "buyers remorse" feeling.

i received a 2010 acadia in november 2022 to replace the 2010 dodge journey i purchased in…read moreseptember of 2022. the reason for the exchange of vehicles is because the dodge journey stopped on me multiple times. the acadia has been in service "3 times" for two weeks each time. today, i went to j.d. byrider 2520 burlington st. north kansas city, mo 64116 and spoke directly with the general manager jeff allen!!!!! i spoke directly to general manager jeff allen who told me he was taking my acadia for a test drive to see what the issue was (so he said) and to give him 20 minutes to drive the acadia. i waited for jeff to return for 2hours, even though i saw jeff pull back into the lot. i left the lot after no one was able to find jeff (hey jeff this is not hide and seek). after leaving the lot i call 4 times and no one has seen jeff still. his office extension keeps going to voicemail. do not purchase a car from byrider they prey on people with credit challenges by sale vehicles for double the market value with high interest rates. save yourself the headache and frustrations. iif anyone is having issues lets join forces to protest, do a press release, or file a class action lawsuit reach out to me!!!!!!

For a company that sell cars they don't seem to know what they're doing in the paperwork dept. My…read morewife went to get our vehicle registered and the inspection sheet was done wrong, and then they didn't notarize the Lien release. Went back and forth to the dealership and dmv twice and they still didn't have it right. I make aircraft parts. It's a good thing I don't half ass my job like this lady at jd byrider.

I had a really bad experience here. Christian, the salesman, was extremely rude and unprofessional…read more-- he was leaned back in his rolling chair playing games on his phone instead of helping customers. The inside of the dealership looked run down and empty, and the overall vibe was very unwelcoming. The prices on the vehicles were also way too high for what they were offering. Definitely not a place I'd recommend to anyone looking for a car.

Sold me a broken van, didn't last a month an im still gonna have to pay for it.. stay awayread more

Very unprofessional finance office, would not recommend anyone here unless you are in extreme need…read moreof a point a to b vehicle. I traded my car into Stateline Dodge just to get rid of them. they need customer service skills bad

I went here to get a car and John helped me and he was AMAZING! I couldn't find anything I wanted…read moreon there lot do we want to the other lot on Truman road. If your looking for a car I say come here and ask for JOHN!!

To who read this review please make sure you read the agrement and have every thing in writing…read morebecase they are very sneaky and like to hit you with hidden fees/deposit for about eveything there is on or about 3/17/2025 have went to this Autoback kc to get a newer truck and withme being a special case of get a loan granted they dont work with consumers oput side of there area (out of town) on 3/22/2025 i was got appove for in house Finance and we closed on our agreement when it comes to the paperwork evey ting was on a ipad (tablet) at no time was given a papter copy of the agreement to read or give a change to read everything was rush to sign tyhe agreement and push us out the door with little to none papter work not even our title as we was told it was not in on 4/14/25 they did call let me know that my title was in we did say we wil come by as soon i can at no time they told or say there wil be a 50.00 fee to mail the title to us or have adv us about the fee uder the law car dealerships are required to disclose all additional fees before a buyer signs the sales contract. This includes fees like the doc fee, vehicle registration fee, dealer documentation fee, destination charge, and final paperwork filing fee. The dealership must also include a copy of the federal truth and lending disclosure, which lists all fees for that they have NOT DONE THAT they did mail the title out to on the date of Notice they only call ONCE TIME before ther send out the title on the 4/25/2025 that i did not recicve it until 5/27/2025 that haver made us have a late fee for being ovber 30 now over 60 days late on paying our sales tax and lic fees the funny thing is i was down there on 4/21/2025 to have some work done on the the vehicle not one time there was nonthing was sad to us about the title at all or even remind us about it on 5/27/2025 i have done the DMV to pay our sales tax and license fee at that time we have a illegal inspection of the the therre was 2 different dates on the documents and was told that the inspection was invalid so at the time i have call the autobank kc to adv them what have happen and they call me a fat liar so after i have check into the iusse was i was required to have a safety inspection becase my vehicle was over the miles of 150.000 and the the inspection was invalid autobank did not what to fix it as i was tld it was me on 5/29/2025 have gone back to the DMV license to pay my sale tax and get my license plates renew at that toime i was told that i was not able to get that done up becase there was a issue with the papterwork they have send to the state i have call them once again was told i was lying evne the person who was helping me told them too and they even call her a liar on that there 4 things i have find out after the closed the agreement they like to his from the consumers 1. they dont tell or adv about the so call fee to have a Auto Repair appointment in the amout of 25.00 for any kind of repairs need to be done up even its with the warrany they give with the agreement 2. They dont tell or adv about the so call fee to have a Auto Repair appointment in the amout of 25.00 for them to cheage your oil as the buyers are not allow to have it change they self or by other place 3. the 50.00 fee for have you own title to be mail to you if you dont pick with there time line (drop eveything run to there demand ) they dont disclose all additional fees before you sign your agreement 4. They can't accept their own screw-ups and their own responsibilities when they did something worng then is come down to they are the one who did somne worng It does no good try to call and have a conversation as they over talk you and talk to you like you are dumb, stupid or they accuse you for yelling at them when you are not so if you have any kind of dealings were the two people named by Chris or Anthony recorded recorded recorded recorded as they like to hide thing from you until after the deal is done then Wham here comes the big hidden fees

I wouldn't Bank on finding an auto here that you like, but it's worth coming to check out anyway…read more I'm not a big fan of this autobank and I don't think many people are. Prices are bad and service is bad. This whole business of course is shady, and you know that going in. Having said that, I'll give them a decent rating since you can get better deals here than on a used car lot (maybe).

This bank engages is dishonest almost criminal business practices. Theyre website and apps are…read moremissing basic functionality like the ability to pay the last statement balance on loans with an external bank account. I have a HELOC loan with this bank and had autopay setup wirh an external bank but since i cant select the last statemrnt balance, I had to manually enter in an amount. When the monthly payment went up due to the loan not being a fixed interest, I paid less than the balance by roughly 50$ without knowing. The bank only notified the payment was short in their monthky statement they mailed to me. The incomplete/partial payment did not show up on the app or website. They then reported that I was 30 days late to the credit bureaus eithout even a courtesy call to let me know there was a partial payment due! They have since refused to remove it from the credit bureau stating even though itnwas caused by a limitation if their system, it was still technically a late payment so it is an accurate reporting! They dont even deny it was their fault! Stay away from this company unless you like constantly having to check if your payment was made completely because you cant setup autopay for an account with an adjustable rate.

Non-understanding, will take your money before letting you now what's ahead. Will tell you "welp I…read morehope you find your way". Downhilled during CoVid and no help. Will take your money and tell you you will not be allowed an account after paying off payments.

My car was a total loss in an accident and was able to find this Subaru Forester sport 2014. Great…read morecommunication, very helpful and honest! Also got it for a good deal. I really have no complaints besides I had to drive a bit to get there. But it was worth it!

I just purchased a used Lexus RX 350 from Bob Allen Motors. The customer service I received was…read moreAMAZING. I dealt directly with Logan who is one of the owners. He was friendly & professional & I never felt one bit of pressure to buy. Whenever I am in the market for a car I will check with them 1st as this was by far the BEST car buying experience I've ever had. They have a GREAT inventory of EXCELLENT used cars at very FAIR prices. HIGHLY RECOMMENDED. :) Jerod in OP.