Came into have a flat repaired. They were thorough and resolved the issue. The waiting room is…read moreclean and the employees are professional and nice.

Went in for an oil change and a new battery. 389$ later. My battery died while I was there so I…read morehad no choice to buy one. 252$ battery. Looked up the same battery at other places and it was $110 cheaper. I would not recommend this place and will be telling all I know not to go there.

Not sure what to think. Had the front end alined and they had to re do it because it wasnt right…read more In the same week we had rear shocks put on. Now there is a horrible sound going on under the rear end. Manager said they were going to order another set of shocks and he will call us. Update.... New shocks put on and is better but going back twice for two different things is unacceptable

They were very friendly there and the service requested was fulfilled without any troubles.read more

Best case: inconsistent techs. Worst case: lazy and…read moreindifferent techs. After discovering the mess they made of my truck (leaving oil all over the hood), I got the added reward of discovering they didn't bother ensuring they cleaned up the oil they had apparently spilled all over my skid plate. I went back to make sure it wasn't an actual leak, no leak but no offer of a refund. Just a bogus claim that someone would be out to clean my driveway. Spoiler; no one called or came by so I'm out the cost of the oil change and paying someone to come power wash this stain off my driveway.

Daniel was very professional, thorough, and provided great service. Keeps the team in line and is…read morevery caring to each customer. Made a great experience.

Super nice workers and super fast service. Had my check engine light on and they cleared it and…read morefixed it in under 15 mins and then didn't even charge me. Would 100% recommend them for any issues you have.

CUSTOMER BEWARE unless you're getting a simple oil change or minor maintenance please look…read moreelsewhere. Manby the name of Colby is one of the managers that i mainly dealt with. The diagnostic process is a rip-off, made me buy new radiator and a bunch of other unnecessary parts totaling over $1000. all i was offered was a free oil change. Came to find out all i needed was a water pump seal for my coolant leak ($5 part). This process was a total nightmare several trips back and forth. I wouldn't wish this in my worst enemy. They'll bleed you dry for as much as they can for unnecessary labor hours and parts. i have proof and receipts. Id rather pay $200 elsewhere for a oil change before i ever bring my vehicle at this establishment again. $1000 down the drain

Very poor customer service. Takes forever to check in. I had an appointment and they still put me…read morebehind 2 walk ins. I genuinely don't think they know what they're doing.

It took over two hours for a basic oil change. I was told that my wait "may" be, at most, 40…read moreminutes. They were off by over double (40 minutes + 80 minutes = 120 minutes, or two hours) their estimated time. Yikes.

My daughter had her tire patched at a different business in Overland Park and by the time she got…read moreto lees summit it was flat again and the valve stem was broken. She was able to get off the hwy and roll into Firestone. They worked her right in, replaced the valve stem, inspected the new patch and got her safely on the road again! The kindness of the staff and concern for my daughters safety was comforting. they went above and beyond and have great customer service! Thank you!

Their communication is horrible and prices are even worse. Tried taking my car here for a very…read moresimple warranty related issue..never again.

Husband & I just happened to be in LS,MO when our 2023 Titan flashed engine light and displayed…read morecollision lights and reduced our speed to literally under 5mph! I called them in a frantic and they said bring it in, we're open till 7. I said but it doesn't even want to go what do we do? Little did i know because we are still under warranty Nissan would have towed it for FREE. Did he suggest that? NO! Finally got there, they had no loaner vehicle and didn't even offer a ride to anywhere and said it will be done no later than 10am the next day. I had to call 2x's for updates. Said it was the throttle body. What service center makes you call them to f/u?? Ridiculous! Finally, a day later, I call AGAIN and some lady says the truck is ready. Fast FWD---truck did the EXACT SAME THING the next day. Husband made it to NISSAN in Tiffany Springs and guess what?? It's the throttle body! They NEVER EVEN FIXED THE TRUCK!!! I will never, ever, ever go to that location again. Worst CS ever!

Worst service ever. Made appointment dropped vehicle off and 9 days later still no repairs even…read morestarted. I had to keep calling them for updates ,cause they never do. 9 days later I gave up on them and they turned on me like it was my fault they don't keep there word. I told them I was comming to pick my vehicle up since no work had been done. Get there and there's a new dent in my vehicle that wasn't there before,and they altered my vehicle to make sure it doesn't run correctly. If this is how a business works ,then never go there. Every review that has a complaint, the company blames the customers. News flash 100 complaints means it's the business,not the customer's. Do not take your vehicle to this business unless you like wasting your time for no service.

My time was waisted this morning when I brought my vehicle in for an inspection. I had an…read moreappointment at 10am. I respected their time by arriving early. I sat in the lobby for over an hour while my vehicle sat in the parking lot. They disrespected my time by not honoring the scheduled time. I watched as walk-ins got there problems taken care of and left. Perhaps I should not have made an appointment? Or is it that because they don't make any money on inspections and there is no priority; even for a scheduled appointment? After an hour and 15 minutes, I requested my keys back and will seek my inspection elsewhere. My money is best spent elsewhere for tires or any other service as well. Somewhere that respects the time of their customers, no matter what service is being performed.

I was so impressed with my experience at Big O Tires! I had a nail in my tire and my wheel lock key…read morehad been misplaced (I believe by the Mercedes dealership since I didn't even know what it was). One of the guys working on it went to check to see if his wheel lock key would work and it did. He then wrote down what he used so o could order a replacement on Amazon. It was really above and beyond!

The manager John is amazing. He is always hard working and filled with knowledge. The BEST customer…read moreservice we ever have.

Very fast and efficient! Very friendly group of employees as well. Highly recommend if you need an…read moreoil change on the go!