I ordered ammo, and it came pretty quick! Can't complain. No issues at all, although it was a teensy bit pricy.

Up until today I was a happy Midway USA customer. After today I will not be ordering from them again. Last night I placed an order online that accidentally included some ammunition that I had added to my cart some time ago and didn't realized was still in there as I did my shopping. I sent an email last night and then called this morning right before my order was processed. I asked them to remove the ammunition from my order. I was told that they can't remove anything from an existing order since their system doesn't support that. She then told me that I'd need to have my order cancelled and recreated. Seemed like a bit of overkill, but I told her to go ahead. When she went to cancel it she told me I could lose any item I had ordered if someone has already backordered one of my items. I asked her if any of them were backordered and she said she didn't know. She reluctantly agreed to try and look these items up and told me at least one of them was now backordered and if she cancelled and recreated my order that person would get my item and I would now be on backorder status. Since the item I needed removed from my order was ammunition I can't just have them ship me my order and then send back my item. I'd have to eat the order for ammunition that I don't have a gun to shoot it in. I was told there is absolutely nothing that could be done. There was no way for me to receive my items without having the non-returnable item shipped to me. At this point I asked to talk to a supervisor/manager. I was told I was not allowed to. In cases where she could resolve the issue I was not able to talk to anyone else in customer service. There was nobody else I could express my frustration to or make requests for future enhancements to the ordering system. The call concluded with me no longer being a Midway USA customer and the cancellation of my $1400 order. Lost both the order and a customer and the service was bad enough that I even had to write a review. Can't remember the last time I wrote a negative review about anything, but the frustration level dealing with the service representative and lack of any flexibility or being able to provide any type of solution to retain a customer was overwhelming. Invoice: 24384696 read more

I've placed 27 orders with Midway over the last 6 years and always had an excellent experience. What I like best is that the website is very well designed -- the search facility letting me find what I'm looking for much more easily than other places. Also, they ship things so fast I wondered at one point if they were here in Michigan. Not. Too bad -- I wish I could see the place. I've also been very happy with the packaging on all my orders. read more

Tried to purchase a gun. They stated that they couldn't find the FFL information. I sent them the info requested, they took there sweet time updating the documents. Wouldn't put the gun on hold and sold while I was waiting for them. read more

Well, as in most cases, there is a long story and a short story. Short story: spend your money at Brownell's (or somewhere else) instead, where they actually treat you like they give a crap about your business. Because MidwayUSA certainly doesn't. Longer story: I have placed multiple orders through MidwayUSA totaling a significant amount of money. After having a problem with one order, I called into customer service. I was told I needed to speak with the Sales Manager, and that he would call me back. I ended up calling over a dozen times (100% not exaggerated) over the course of 10 days and was given every excuse but he NEVER called back. So, I got fed up and opened a complaint with my credit card company...well, they responded pretty quickly to that. Go figure. My credit card company ended up getting my $ back from them--glad I didn't use debit. I spend my hard earned $ at places who treat me well. I suggest you do the same. There are a lot of options other than MidwayUSA who care about you and treat you accordingly.... read more

VERY subpar customer service AND shipping!! I don't recommend anyone tolerate their crap BS shipping and post-order customer service. They are so damn stupid, they'll actually ship the wrong method (NOT what you requested) and to the wrong address, which of course, screws the customer with about five days of delay (minimum) to get your packages. They seem very unorganized and snooty that they won't even reply to your multiple emails. Now I ask every reader of this.. would YOU tolerate this kind of conduct from a company YOU are giving YOUR hard earned money and trust to ??? There are MANY other resources for the same items this company sells. Find one of those LIKE I DID and give your hard earned money to that DESERVING business. read more

I have ordered from Midway USA 3 times and have been very impressed by the fast service and shipping. Will order from again!

Terrible at shipping and makes you wait 3 weeks before they investigate when they don't even ship out the package to start with.

Very disappointed with their customer service. I've ordered many items from them I will no longer do so. I rely on reviews a lot before I buy products, I wrote a very accurate and honest review on a reloading press they are selling and it was deleted. When questioned they claim that their reviews are done through a third party. Never answered the question as to why it was deleted. I've had a reloading press on back order with them for going on for months, the competitors all have them in stock yet they don't, and they will never give you a date as to when they will have them. read more

Extremely frustrating experience and never received my shipment. The "customer service" dept at this company is lazy and unwilling to help resolve a problem with a lost package. My shipment arrived at UPS in a city neighboring mine and then indicated that it transferred the package to USPS for delivery. But USPS never received it. Midway, instead of making a simple phone call to inquire, told me multiple times we need to wait until March 14 to do that. Now, on March 15, they say they won't refund me for at least another week. No one at this company is willing to do anything other than the bare minimum. It's not cheaper if you never receive the item you ordered. You're better off transacting business with a reputable company. I wish I had read the company reviews from others before I hit the "purchase" button on this deal. read more

I have ordered many times with MidwayUSA and it has always been a good experience. One of my gripes in the past was their shipping charges. It seemed like unless I could put together a rather large order, the shipping made it too expensive to order with them. They have since addressed the shipping charges and I have placed a lot more orders. The nice thing about Midway is they have pretty much EVERYTHING when it comes to shooting. I have have had to return a few items in the past and I have always found their return policy to be very fair. read more

I will not be ordering from Midway again. Ordered an adapter for my gun on Jan 15 and paid extra to get it by Jan 20th 2021 and still has not shipped. Tried tracking it and has not left yet. Called customer service and after waiting on the line for 45 minutes was told it can take up to 21 more days to I get my piece. They stated that USPS is backed up and there is nothing they can do and would have to wait. I asked her why wasn't I notified by email do that I can cancel or go another route and also why would I be charged for for expedite shipping and not get it as paid for. All they can do is say sorry and stated I can return it once I receive it. Which by the way will practically be a month later. Something need to be done. Reading the reviews it seems they are doing this to a there customers. Which is not the proper way of doing business.. read more

Great job and delivered bullets very quick. They put the bullets in the mail the next day with ups tracking number. Thanks

Ordered an "in stock" item only to receive an email 3 days later that they oversold and I would be issued a refund. They told me that depending on my banking institution that the refund would be credited within 7-10 days. This is Christmas season and I'm left scrambling. Never again Midway. read more

Placed an order with them on June 25th, package supposed to arrive on 7/3/20. The 2 packages were supposedly sent to the US Postal Service for delivery; the post office never received the packages. Can't get a response from MidwayUSA. Won't answer my emails, won't respond to my online chat. They sure did take my money quick, though. BUYER BEWARE!! Steer clear of these azzhats. read more

I ordered 3 30 round magpol magazines for my Ar15. The order was in my mailbox today, only took 3 days. very satisfied with the entire process. I will be ordering again! Thanks for prompt and effecient service. Greg read more

I recently ordered some steel targets from.Midway, great price and they shipped quickly. And then...they disappeared! Using the tracking number Midway Customer Service and I discovered that our USPS delivery system had underperformed, leaving me with no product and an uncomfortable feeling that I was going to be waiting for a long while to get some resolution. WRONG! Midway customer Service was on top of this, following up with me each step of the way. I just got a call from customer service with my reshipment notification and expected delivery date. Midway: your exceptional customer service will keep me coming back! read more

I ordered 8 Ruger Ring Screws that sell for $11 on Amazon free shipping. MidwayUSA wanted $3.89 plus shipping. Great, except that I got one screw. My fault for not reading the description. When I went to return it, they wanted $4.99 in shipping (more than the screw costs) with no option for me to return it by me paying the postage. They wanted to charge me to return a screw. Slow to ship. Poor return policies. No repeat business from me ever. Amazon is killing this company. read more

Scam alert, this company will place highly desirable products for sale (cheaply) to peak interest only to create a clever way to deny your purchase. Then they will offer it to you at retail. Stay away read more

MidwayUSA has cut off their phone, their online help, and will not respond to e-mail complaints. Despite updating my address profile and shipping address, and my credit card showing my current address; and putting it in the check out screen MIdwayUSA gifted the people who bought my home 3 hours away my scope. Numerous e-mails were made and ignored. I filed a formal BBB complaint against them. Unless, they make this immediately right, they have lost my business forever. read more

Midway has been my go-to for 20 years, NO MORE!!!!! They refused a warranty on a $7.00 part for my tumbler. The part was clearly defective and needed replacing. Midway has become too big and lost all customer service in pursuit of higher profits. Besides poor customer service there prices have become the same as retail stores and you still have to pay for slow shipping. Goodbye Midway! read more

Mid way thinks it's ok for the post office to lie and not deliver your parts on the day it's supposed to be their.They take up for them ,the customer is wrong. I want money back and I have nothing good to say about them and l have already talked to people who have used them and they say not any more. read more

dont buy anything during coronavirus you wont get your package or a refund emailed midwayusa got some generic email response letting me know it will get there when it gets there sorry for the inconvenience wow really primary arms is a much better choice prices and they will get you your package read more

Customer service is very poor even they admitted it, they over sold some ammo I was after then they pretended not to get any of my correspondence and then just deleted my order. Still waiting on my refund. read more

Midway USA refuses to ship items to California even though the item is legal. Will no longer be doing business with Midway.

I cannot in good faith, order parts for my gunsmithing business from this company in the future. Shipping is taking entirely way too long. They are now using UPS Mail Innovations and your package literally falls into a giant black shipping hole. UPS can't help, USPS can't track and Midway can't help. No updates, no ability to track, they are telling me it can take upwards of 30 days or more to get your items. For a business servicing customers, this will kill a business. In the future, I'll look at every other vendor option before I order from Midway USA. Honestly, they used to be really good. Maybe Midway should make better shipping partnership decisions. Two stars because it's not really their fault for transit. read more

i would give them zero stars if possible, they don't answer phones and it takes up to a month to receive your product. no tracking number etc. prices are no better then anyone else. I guess I'm spoiled shopping at tackle warehouse, there the best and have great sales. midway is worse then bad. read more

For more than a decade I have ordered thousands of dollars worth of gear and supplies each year from hundreds of distributors. I have never had the problems with anyone else that I have had with Midway USA. Additionally, they offer some of the worst customer services I have experienced in the industry. While most companies in the industry take care of their customer, it is clear that with Corporate (Midway) USA the customer is just a dollar sign and a number. I will not shop with them again. read more

Placed two orders. Said products were in stock. Received email saying my order had shipped 15 minutes after placing the order! Amazing...or not... which coincidentally blocked the cancel order button on their website. this was a lie, my order had not shipped nor had it been fulfilled. 8 days later the order still has not been shipped or picked up by USPS after checking with them. Demanded Midway cancel the order and they keep send canned responses that they can not cancel a order that has been shipped...it hasn't shipped. Cancelled with my credit card company and now midway says shipped again and if not here in another 7 days to call...BS! Last order with these folks. SAVE YOURSELF, TIME MONEY AND AGGRAVATION...SHOP SOMEWHERE ELSE!!!!! read more

I have made several ammo purchases with company in the past, but recently place an order for a rifle that was on sale, with only a few left. I followed all of the steps for FFL transfers, including verifying with my local FFL that he would accept the transfer before purchasing. All was set to go, and 36 hours later I get an email from MidwayUSA saying the FFL hasn't responded and my order was cancelled. Just like that. No chance to change the FFL or time to get it figured out. I immediately responded to try and rectify the situation but was told too bad...your rifle is allocated to someone else and they are no longer available. Customer service was borderline rude and could not have cared less. Personally, I think they oversold the rifle and just passed the blame to someone else. Gun sales are at an all-time high, giving them the opportunity to operation with zero honor, or integrity. read more

Thought to myself "awesome a company in my state I can start to deal with besides Amazon". Unfortunately I got taught a lesson poor customer service. I wanted a Lyman case trimmer and they had one on their site. They were not the cheapest with the product but they were in my state and what I consider a smaller company (figure I would rather my money go to helping smaller businesses than to big box stores). The product came to me damaged and opened. If I could of I would of refused the shipment but it was just left at my door. UPS tagged the box "received in damaged condition", meaning the vendor gave them the package that way. Needless to say I didn't want a damaged product that was cared for so poorly. I expect product to be well taken care of that I ordered. This item looked like it was dropped out of a car doing 80mph on the highway and hit a wall. I lost my shipping cost and time returning this (I didn't check the return policy until I had to. My bad for assuming I was going to get an unmolested product.). Needless to say but I won't be buying from these guys again. They are not worry about or care about customer satisfaction. read more

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Shady, Shady, Shady! Please do not buy from these crooks! They sold me previously returned broken items that they advertised as new, that I NEVER used, then made me pay to ship them back and then tried to only give me less than half of the cost of what I paid for them plus the shipping fees to return the items back. Dishonest! Gave me the run around for 3 weeks. Still not resolved. Contacting the BBB. HORRIBLE!!!! read more

Highly recommend to not purchase from these people at all the most non professional employees work here they extra long to ship your items and they are supper rude way to many other companies out there selling same items for less horrible staff read more

If you order from Midway USA please pay for the faster shipping! there economy shipping which for my order was 11.95 , I placed my order on Aug. 24, 2020. I emailed Midway USA Sept.2 asking for my order status. I was told it is estimated delivery date is Sept. 15, 2020. UPS picked up my order and dropped it off at USPS?? 22 days is economy shipping for 11.95 from Missouri to Texas!!!! First order with Midway USA , I will spend my money elsewhere! read more

I don't like liars! In January, I ordered a set of replacement grips for a .25 Mauser 1910 pistol. I was told they would ship in April. I was then told they would ship in May. I was then told that they were discontinued. According to the Midway website they were supplied by Vintage Gun Grips Inc. I got in touch with them directly and ordered the grips. They were cheaper and I received them in 4 days. read more

every year they send me a BAIT AND SWITCH of sort. This year: "You have store credit!" They do not tell you how much until you check out an item... Guess what? After all the effort of shopping and check out...UPS! My credit is $ 0 Sad way to market! read more

This vendor changed their return policy on an item after I placed an order and would not accept the item back. They were disingenuous in my dealings with them, acknowledged this fact, but would not resolve the issue. I will be issuing a chargeback on my credit card and never buying an item through them again. read more

I ordered over $500 of reloading supplies. I was informed today that they had oversold (by one) the press I ordered and that they refunded the cost. The rest of the items are pretty much useless without a press. I was not given the choice to cancel my entire order or to put the press on backorder. I almost immediately received another email stating the rest of my order had shipped. This order can't be cancelled once it has shipped. I can find another press, but the sales that were ongoing over the weekend are over and this will cost me more plus I will now have to pay shipping. The reason I purchased these items from Midway was they advertised free shipping. Crappy customer service. Their mission statement is bs. read more

I have ordered several items from midwayusa and always received the items in a timely fashion. That is, their shipping is first rate and, in my experience, they stand behind their products and go the extra mile to see their customers are satisfied. This review INCLUDES firearms purchased from midwayusa. I am a VERY satisfied customer. read more

Called their sales team about this product: Streamlight 69260 TLR-1 HL High Lumen Rail-Mounted Tactical Light. They have it for sale for $139.99, however the exact same product is for sale @ BOTACH Tactical, for $119.00 free shipping no tax. The sales team at midway told me they cannot price match. IMHO, thats basically saying we CANNOT remain competitive! Good Luck "Midway-to-Out of Business "USA style. In this day and age of Rock bottom net pricing you've got to get the sales any which way you can. You match a price when one of your long time customers calls to buy from you. NOT send them on down the road with an excuse and whining story about how you are just higher priced and thats..that. Oh well,, companies like this learn they messed up once they start laying employees off and eventually close their doors. Then they realized they messed up somewhere along the way... unfortunately they're just left scratching their heads as to why. To bad. Ultimately its for the best. Higher priced Corporations should lose and close their doors to better companies out there offering same goods, better prices. read more

MidwayUSA - Streamlight product discussed in my post about horribly HIGH MidwayUsa pricing. - Guns & Ammo Near Me - Columbia, Missouri