To say a lack of customer service would be a giant understatement it's not a lack they just don't have any. No customer service no one taking phone calls or emails. Waited on chat line 14 minutes only to be disconnected after 6 seconds tried again now number 93 guess you think we have all day for you. Guess they have more business than they can handle according to other posts I see too. Other shops will gladly help. Glad it wasn't the gun I was going to buy read more

I hesitated writing this review due to the effect of Covid on business. But it is the new normal and this is a gun store and gun and ammo sales are through the roof so the should be adjusting by now. I purchased a simple item...a nice leather holster for my 5.7. On the order it said I should receive the item by July 1st. It is a week later and I have no product and no one will return my messages to let me know if and when to expect it. It appears the item is being provided by a 3rd party and not Midway USA directly. Midway sent me an email last week letting me know what I already knew...that the tracking number the vendor used was not good and did not work. I've sent numerous emails to Midway support inquiring about my order with no response at all. I've since asked them to cancel my order but again no response. I may be forced to do a credit card credit since the product did not arrive and no one can give me an update. read more

Wish I knew then what I know now. Do not do business with this company! Admittedly, it was the carrier who messed up the delivery (package was lost, i.e., not delivered) but when I reported to MidwayUSA the package was lost and asked for a refund the discussion in the their chat room devolved into: "There is nowhere on our website that says we will refund if it does not arrive" Let that sink in before doing business with these guys. Still waiting on a refund. read more

Placed an order for a shooting mat for a competition coming up in 2 weeks. No order arrived and midway usa was useless in helping with the situation. They didn't try to rectify the problem at all and waited until it was too late to order another product to even respond read more

I have ordered a few times over the years not a lot. This last time I ordered a couple of hours later it was shipped and is expected tomorrow UNREAL and the prices are impossible to beat. HIGHLY recommend MIDWAYUSA thanks read more

Placed 4 glock mags in my basket as listed at $27 each, for a total of $111 and change plus free shipping. Go to check out and price jumps to $159 plus shipping. Total bait and switch. Will never use them again and my family and I were long time customers. read more

Simple order, 4 p-mags. Super easy right 2 weeks to get it shipped, they post a tracking number, its doesnt move for days, it ends up in tacoma, ups hands it off to the post office, they have had it for 10 days. ( ups surepost? ) no more tracking after the post office has it, contact them, no refund untill they investigate, i tell them ill just call my credit card company, she sends message that if i do ill never be able to use them again ( like thats gonna happen!) , then she hangs up on the chat..plus she blames me stating i picked the shipping option.... wonderfull lack of customer service.. update.. midway took my money. , they sent me a delivery confirmation, guess where my package is? after tracking down the upsp postal tracking number i had to get thru the postoffice... it was delivered to them selves. i believe this is a scam to defraud people out of there money. they send it out, deliver it to themselves, and hold the money like an escrow account, below is all the tracking info, i sent a email to me flemming. email sent to them: i have just figured out the scam you are running, "my package" that was delivered to my home today was actually picked up in columbia mo. . after 3weeks of holding my money and dening me a refund, shipping sure post and then the post office never bringing it out of state and you getting it back. i will be filing a complaint to the attorney generals office tuesday. you people fucked up this time. taking my money with no intent of sending my items. ups number1z677247yw267011274 surepost transfered to usps 92612904851556551458800209 i will spend every minute of my free time on this... i hope you choke on the 50bucks you tried to scam out of me.everyone on the planet will know of this if i have my way. i have all printed transcripts of my interactions with your"customer service staff ". read more

WOW was going to order an Air gun but after seeing the suck reviews i am all set..Fix your company

Midway filled my order for a Lee inline bullet feed die - with a used part. Bad enough but the die was disassembled and loose in the shipping bag. I needed it to get some reloading done for a match but it was damaged goods. When I first let customer service know the condition of the die and that I really needed it the response was a relaxed "Oh well - return it if you need to. " When I returned it I found that they were out of stock (guess who got the last one?). I ordered a NEW die from Titan Reloading. They were able to priority ship it and the cost was a bit lower than Midway. There are far too many vendors out there that care about customers. Midway is no longer reliable. read more

I ordered a FAIR Italian Shotgun, their website had a 600 SLX O/U with a photo. It was the Deluxe Model in the photo. When I found out it was probably NOT the Deluxe Model I tried to PAY for an upgrade. They would NOT do that and shipped the shotgun and want to charge a restocking fee if I find it is NOT the same DELUXE MODEL. Their customer Service was very aggressive about restocking fees even if it was not the pictured model! read more

beware if you're buying a fishing rod through them, I bought one through Amazon in December and didn't use it all winter. When I finally went to use it in March I found there was a chip in one of the guides. They refused to help me and told me I was outside of the 90 day warranty. I would have to ship it direct to Shimano myself this was a $49 Rod and to pay out of my pocket to ship a 6 foot rod to California was going to cost me almost 40 bucks. they would not help me at all or even offer to help with shipping? They are not even cheaper than just going down the street and buying it from an actual tackle store, which I should have done as I would've had better customer service. I had an Amazon gift card that's the only reason I purchased it online. Buyer beware you are on your own if something happens to your product outside of this 90 days! read more

Sleazy policies. Don't fall for the "free gift card", it's essentially a lock to keep you from returning anything. Here's how it worked on me. Needed a TSA approved gun case for a hunt. Purchased plus a $50 gift card, with a $50 discount. Sounds good, right? After COVID changed my flight plans, I learn that their return policy has some asterisks: I will receive $129.60 on an initial purchase of $241.35. It happens like this, pay $29.35 both ways and the $50 gift card is non-refundable, "so we have to deduct $50". "Wait, what? Isn't there something you can do for me on this?" "The good news sir is that you can still use that $50 gift card with us." Um, I'll give that to someone on my naughty list, because I'll never deal with Midway again. Too many great alternatives out there Cheaper than Dirt, Right to Bear, Joe Bob Outfitters, ... all have good stock, great shipping and aren't going to stick it to you when you actually need some help. read more

I have previously used MidWayUSA a lot but have not had the occasion recently as I have been too busy with real life for "toys". Unfortunately, that proved their undoing. I placed an order with them recently, totally $486. I did it on my phone and somehow missed that the address listed was one where I haven't lived in a couple of years. All this is my fault, I grant that. However, MidWay's response is entirely theirs. They told me, in a very long winded way, "too bad". My option was either pay $17 to have the order intercepted *and* pay for shipping and hazmat again to reship the order or I could just let it be delivered and give whoever lived there a "Christmas present" of sorts. No thanks Midway. Yes, I paid the $17 to have the order intercepted but I did not and will not pay to have it reshipped. MidWay clearly needs a new customer retention manager. Seriously, is that all I'm worth? You won't eat shipping costs to make it right for me *and* you have the nerve to literally tell me that one of "options" is to just let it be delivered and whoever is there can keep it? I hope I'm worth it, because you just "bought" a never again customer for the cost of shipping and the apparent pleasure of giving me stupid answers. Never. again. MidWayUSA read more

UnAmerican Ripoff USA!!! BEWARE!!! I ordered an item from these people. A few hours later the price is reduced on the exact same item by $300.00. I called RIPOFF UnAmerican USA to ask that they honor the reduced price. I got some babble about inventory control? Have no idea what that has to do with ripping me off. You, may get ripped off too, so be very careful when choosing a business to support. read more

MidwayUSA - Rip off Midway is not worthy of your support. - Guns & Ammo Near Me - Columbia, Missouri

I purchased this steel target from them and shot it from about 50 yards with a 5.56 round. This steel was penetrated by this small round and started to create an unsafe condition. I emailed customer service about it and they wanted me to take time out of my schedule to return this clearly defective item. I will never order from them again. read more

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Orderd a bunch of fishing weights from them, came in a bag from the postoffice when the bag was opened all the packages were busted open. All the weights were sitting at the bottom of the back knocking together and chipping all the paint off them. Not a happy customer package was poorly shipped, all the weights are damaged. Will shop elsewhere for further purchases.. read more

MidwayUSA - Guns & Ammo Near Me - Columbia, Missouri

Horrible customer service. I placed an order on Sunday at 10p. They sent me an email promotion on Monday at 1a for free shipping. They sent me an email Monday at 3a saying they had shipped my order. How is that even possible? Then when I called Monday at 10a they said I cannot cancel my order and will not give me credit for the shipping. I will NEVER order form them again. read more

I have had nothing but positive experiences with midway. They are my go to internet shop. I really can't say enough positive things they have all the hardest items at the lowest prices. read more

Very impressed. It was my first purchase from Midway, and within 8 hours of purchasing my "AR15 Stoner 7.62x39 30rd steel mag" they had already shipped and on the road to my home. I just received it within 4 days of purchasing it. I'll be buying from here again. I'm a fan. read more

MidwayUSA - AR15-STONER 7.62x39 30rd steel mag - Guns & Ammo Near Me - Columbia, Missouri

Already bad rate ha! I recently purchased P320 Xfive legion from MidwayUSA. Everything was in the plastic bag in the gun case, grabbed it looked good. so I took it home after background check approval, there was lots of people in the line. Yes, didn't do complete and clear inspection was my huge fault. No safety plug, few sticker were missing, no gun grease which supposed to be provided by sig. Paint lightly peeled on both side of slide (looks like holster wear), scratches on mag wall. So I sent email to them. They literally said once they sold and I accepted it, not their problem anymore. Again, yes didn't do clear inspection was my mistake. Before that, I paid full price of new gun not for used. It definitely used gun. Demo to or by someone. I'm very disappointed with this company. Horrible customer service and action for future loyal customer. Be aware! read more

Wanted to get equipment to start reloading, and decided to order the equipment from Midway. On the product pages it said it would ship out the next day, so I thought I would get everything quickly. I placed an order on 2/24. They shipped out one of the items the next day (I had 14 items total in my order), which I received 3/2. On 3/1, I contacted customer service as the rest of the items in my order had not shipped out yet. I was told there was a delay, but it would be shipped out that day or the next day at the latest. On 3/3 I contacted them again, and they notified me that one of the items was actually not in stock. I asked to cancel the rest of my order, as I was not informed on the product page or through email that it was OOS. They said that they can't cancel the order because one of the items was already shipped. I am still waiting for the rest of my order, and have not been told when I would get it. Overall, terrible shipping practices, terrible customer service, and terrible policies. Avoid this company if you need something. I found the same items on Amazon for the same (some cheaper even) with Prime shipping. In hindsight, I should have ordered there instead. read more

We order a quantity of 70 of the same item, paid in full $10,000. A few days later we got an email from their customer service dept accusing us of being a reseller and they banned our account. We are not a reseller we needed the items for our custom built items. What kind of a joke are these people? We took our business to Tractor Supply who hooked us right up. Can you imagine a business turning away $10,000 !?!?! read more

Selection: great. Pricing? Probably above average, as in costly. Shipping? they take DAYS and DAYS to put your order on a truck. Shop someplace else. read more

Horrible. I placed an order two days ago and everything looked ok. However, I never received a tracking number for the item I ve purchased so I just called the customer service to find out if there was any problem. They told me that it was not possible to process my payment and the order was canceled. No reasons provided, no email sent to alert me. Shop elsewhere. read more

I have ordered many, many items from them over the years. Everything from powder to bullets, ammo and other supplies. I just ordered some reloading powder and realized I input the wrong zip code. I called them not 15 minutes after the order and they said they can not cancel it or modify it. Because it has already shipped. Shipped in 15 minutes???? No way. Never has happened, never will happen at Midway. The clueless CS said "Oh, no. It's been shipped" I told her no way. It takes them 3 days to just get an order to UPS. She states "It's been shipped UPS has the Haz Mat package." Right. Sure they do. UPS would have a tracking number for it that Midway can not even give. So now I will have to call UPS once I get the number can let them know it's wrong. If they won't deliver it because of the zip code error, I will have to wait until Midway gets it back to refund the price. I have always been annoyed at Midways slow shipping and shipping cost. But this takes the cake. Never again Midway. I'll wait until the items and powder I need are in stock elsewhere. read more

Here's Midway's mission statement: Everything really starts with our Vision, which is: 'To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers.' This is a pretty bold Vision, but it's absolutely real. Here's the real way that Midway USA treats their customers: I bought three Circle 10 magazines on 7/14/19 at approximately 9 PM. The cost with shipping was $130.24. The next morning at around 10 AM when I was checking my email I noticed that Midway had sent me an email with a free shipping promo code. I sent Midway an email asking them to apply the free shipping code to my order. The order had not shipped yet. Later that day, Midway sent me a reply email telling me that they could not honor the free shipping code with my order since I had ordered on 7/14/19 and not 7/15/19. What a scam! Larry Potterfield, your customer service people are not interested in customer service. They're only interested in their bottom line. You always ask me if I want to round up for the NRA contribution but you can't help a guy out with free shipping. I'm not a million dollar buyer but your team members lost me on Monday, June 17th when I spoke with Becky (a manager) who refused to honor the free shipping and kept quoting me "it was against company policy". Guess what it's - against my policy to give to business to companies that won't work with me on simple things like free shipping. I know you'll delete this but I will get the word out on way or another. And your team members need a lesson on how on the customer comes first. read more

I am a type 07 / 02 FFL from Connecticut. I was in need of a CZ Scorpion that Midway had. Their website restricts sales to CT, so I personally called in explaining who I was and asked for assistance to make the purchase. Was still denied by the first person I spoke with as well as their escalations manager. I told them that there are no laws prohibiting them from selling the Scorpion to a licensed dealer at their retail price (didn't even ask for Tax Exemption, which we are) and they still refused service due to their "policy". Shame on Midway USA. They are an anti-2A company and should be working together with other companies in our industry, not against them. I will never give them my business again. read more

Worst buying experience ever!!! BUYER BEWARE!! Don't expect to receive order in a timely manner

Have had multiple customer service issues with MidwayUSA. They seem to have trouble just telling the truth when answering questions about orders. There are many options online for ordering these products, you'd be better off dealing with someone other than MidwayUSA. Customer service reps I've dealt with have been rude, and don't really listen to the issue. This veteran is going elsewhere for my shooting supplies. read more

BUY WITH CONFIDENCE - Great prices, good stock, fast shipping. Look out on your birthday as they hook you up with discounts on ammo up to 30% and free shipping. I bought as much as I could. I trust this company and feel confident recommending them. read more

UPDATE 7/9/19: i dont know why but i ordered a slide kit from midway. i already regret it. they sent it but one spring is the wrong size and they wont do a thing about it except return it and wait for a refund. it would be better to send me a $3 spring than to pay for return shipping and loose the nearly $80 order. this company is so backwards its mind blowing how they stay in business. i will return the whole slide kit, wait for my refund then order somewhere else. UPDATE: 8/16/17- it has been several weeks since my review. and i did receive a private note from a CSR at midway. they wanted my info to help make it right. well i gave them my email and NEVER heard back.... they clearly dont care about their customers. if i could rate zero stars i would. and Christopher C. the customer service rep who contacted me, well i guess he sucks just as bad for failure to follow up. like many reviews here mine wont shine a positive light on Midway USA or Larry potterfield. they also have a customer service rep named Colt.... how appropriate, he sucks too. if your ok with being told one thing on the phone with a customer service rep and then the opposite by another when email to clear up an issue and then having to wait up to 30 day for a refund, though Colt did state it usually takes 2 week. then you should be ok..... seriously a refund shouldn't take 2 weeks. i shouldn't get conflicting information and id like the option of returning items on my dime because you shipping for a 10oz product shouldn't cost what it did and now im out that amount in my refund which i wont get until next month. overall these clowns drove up the cost of a build i am working on and i have to say im pretty upset by it. i hope Larry potterfields firearms all jam next time he needs one. read more

Ordered stock and forend for wife's shotgun After a week long shipping process received 2 leghpld traps. Called customer service. Refused expedited shipping unless I paid for it and was then told product was now on back order. Order cancelled. read more

God awful customer service. Purchased 3 scopes 11 days ago, they went on sale today and when I contacted their customer service to see if I could get a credit for the difference I was told it was outside their 24hr price match. I could however return the ones I bought and buy them again for the sale price. How does this make any sense, someone tell me. Good news is their are many other sites that do the same thing as them, so I will take my buisness elsewhere. read more

Midway has been my on line sporting goods go to spot for many years. Good selection, prices, quality & quick shipping. will continue to shop at Midway for years to come. AAA+++ read more

Had a issue with UPS was told call Midway and have address fixed so they can bring the package.should be simple but not ?????? After 22 minutes on hold was told they could not help me The package will be return to them then a refund will issue minus the the shipping. Worst customer service Ever read more

Great site and great service. I'm actually shocked that they have such a low review; I guess most people only take the time to leave a review when something went wrong and not when everything went right. I've been a Midway customer for over a decade. They've never failed me, nearly all of my orders ship the same day, fast shipping, and competive prices. They're absolutely the Amazon of firearm parts and accessories. read more

Received my new Lee's Reloader manual and a couple of other items that were shipped in one of those paper/bubblewrap bags. The manual was pretty beat up with all of the corners bent in and 6 medium gouges along the edges. I am sorry to say upon contacting them to make sure none of my future orders would be shipped in a bag, I was told there is NO WAY. I find this absurd that they will continue to use shipping methods that damage customers merchandise! I will not be ordering from them again. Steve B. read more

Purchased a box of 500 .22s and when it arrived, I realized that someone has broken into the original packaging (not the shipping box as the shipping box was intact and did not appear to be tempered with) and the plastic bag which holds the bullets has been cut (it sure looks like an intentional cut) and clearly some ammo was missing. No doubt this took place within the warehouse at MidwayUSA and not during during the shipping process. I asked for a refund or a return label but their customer service required me to count how much ammo was missing. Waste of my time. read more

MidwayUSA - This is how the order was shipped and clearly someone at MidwayUSA is stealing ammo. Waste of time and money. - Guns & Ammo Near Me - Columbia, Missouri

I ordered a Browning shooting pouch. The system said it was in stock and I was to get free shipping. I was then notified that the pouch was back ordered. After 3 months I received a notice that the pouch had shipped. I then saw that I was charged $9.75 for shipping. I contacted customer service and they informed me that backordered items are not eligible for free shipping. This is absolute B.S.. It was not my fault that the item got backordered after I ordered it. I even told the customer service rep that I could order it today and get free shipping. I told her I could return it and re-order it. Then she told me that I would need to pay for the return shipping. Nobody who wants to stay in the online business business treats there customers like Midway. read more

I purchased a $15 trigger pin from midway USA. MISTAKE. It took over two weeks to receive this product and when I did one of the screws was not painted and was silver in color They should be black. After over ONE HOUR ON HOLD I got frustrated and hung up. After SEVERAL EMAILS Nichole from customer service called me back. She was very rude and confrontational, she explained to me that my ONLY option was to box it up, drive the the post office and pay for return shipping and when they receive the defective part they will send a replacement. So lets think about this.... #1 I will need to take apart my rifle, it will be useless for the few weeks this return process will take. #2 I need to pay the return shipping costs, fuel costs and my time to deal with the post office. (over a screw)!!! #3 I have over 2 hours of dealing with a 3 cent screw. All I asked for was for them to send me a replacement (they have my credit card #) and a return shipping label to cover the shipping cost. This way I can still use my rifle and return the damaged product when I receive the replacement, seems simple right? WRONG! At this point it is not about the $15 trigger pin kit, it is about HORRIBLE customer service. While I was on the phone with Nichole she REFUSED to give me the name of a manager or supervisor, she told me to call back the same number I had been on hold with for over an hour... I am currently building several AR rifles for friends and was considering spending several thousand dollars with midway. WRONG. I will NEVER SPEND 1 cent with this joke of a company EVER AGAIN, cheap crap products and horrible customer service... read more