I had nasal, throat, and pulmonary congestion caused by a viral infection. I thought about the…read morefrequent chem trails that criss-cross in all different directions up in the sky on a clear day and wondered what effect the noxious chemicals that we're being sprayed with have on our health. I'd been having symptoms of the infection for 7-10 days when I decided to schedule an appointment at the Sauganash Immediate Care facility on April 10, 2026. I was running late and I wished that I could've simply called the site directly to let them know and change my appointment to a later time, but unfortunately there's just a general number for all the sites that is answered by that obnoxious fake AI voice - it's virtually impossible to talk to a real person. When I arrived at the center there was a nice guy at the desk who greeted me. There was a phone on the desk, so I knew that I could've easily just called and talked with him on that phone to let him know that I needed to reschedule for a later slot that afternoon. The most convenient way to communicate for many patients is via a simple phone call, not an app or a website. He informed me that the medical staff was out to lunch and would be back in 45 minutes. I just decided to sit and wait. Forty-five minutes later I was seen by a nurse practitioner, Joanne Da Silva. She listened to my lungs and determined that they were not severely congested and that I did not have pneumonia. She also ordered a COVID test that was negative. She advised me that if my symptoms worsened, I should come back and they would do a chest x-ray and prescribe an antibiotic. At that point I should've said that if my symptoms had not decreased or became more severe, why don't you give me the prescription for the antibiotic now and I can just have it filled in two weeks if I need it - rather than come back a second time and pay again for a follow-up appointment for the same illness. I didn't do that, however, but will do that in future visits to IC centers. Or there should be an easy way to contact the facility and request that the prescription be sent directly to my pharmacy without having to make a second visit. The issues I had were not with Joanne, but with the powers-that-be in her organization that I'm sure are probably in compliance with federal laws. I had problems with the treatment options (all OTC medications) that were offered to me: either regular Mucinex or Coricidin, a nasal spray ("Ocean" brand or Neil Med Sinus Rinse that I'd never heard of and are not available at local pharmacies were specifically recommended on the After Visit Summary instructions). I went to a local pharmacy and checked out the active as well as the inactive ingredients of the medications. Both of these name-brand medications are expensive and not covered by my AETNA PPO insurance. I also compared the ingredients to their generic counterparts. The active ingredients for the Mucinex knock-off were the same as the name-brand and the inactive ingredients were very similar: cornstarch, several dyes to make the pills look appealing, magnesium stearate, maltodextrin (Dr Eric Berg, a renowned natural food and supplements expert, states in one of his videos that maltodextrin is a totally vile substance that is harmful to one's health and has no benefits whatsoever), microcrystalline cellulose, polyethylene glycol, polysorbate 80, polyvinyl alcohol alcohol, povidone, silicon dioxide, sodium starch glyconate, stearic acid, talc, and titanium oxide. If anyone out there can explain to me why these ingredients are necessary and promote healing I would be totally shocked! I purchased this item, but just couldn't make myself take any and will be returning them to the pharmacy this week. In the meantime, a friend of mine who is knowledgeable about natural remedies gave me a bottle of capsules called Z-Stack by Zelenko Labs that has vitamin C , vitamin D3, zinc, and quercetin. I hope (knock on wood) that I will be totally well very soon now. Next time I go to an IC center (which hopefully will be a long time from now -maybe never) that I'll have a much more positive experience than I had this time.

Kind of surprised what they can not handle. Had a serious upset stomach, could not hold anything…read moredown.seriouly dehydrated. I called to get an IV, found out they don't do it, went to a hydration clinic by my house. A 1 liter bag with vitamins, I feel better. Northshore your loving business

I came here hoping to get some help from a doctor--wrong! He actually- and I kid you not - asked…read moreme what I wanted him to do about my problem. Followed by asking "why I came there". When I said I want him to help me he asked again what I wanted him to do. I started to get upset so I picked up my purse to leave and he called me an ass. Yep you heard it here...he called me an ass. I cannot believe they treatment I received. I am SO upset. On a side note, love Shakira. She was very sweet checking me in and called when I stormed out of there to see if I was ok. Wasted talent if she continues working there with that POS.

DO NOT EVER STEP FOOT INTO THIS ESTABLISHMENT PLEASE…read more Dr. Gerald Cerniak is a POS who does not deserve to be practicing medicine. He cannot even draw blood! He actually screwed over the nerve in my arm and it's felt dull and heavy for about a month now, and Shakera sucked me dry for the money! This is a horrible place, deserves to be shut down, the doctor even had a disgusting oily mask and wouldn't shut up about Fauci and politics and people who benefit from medicare. NO ONE CARES. DO YOUR JOB OR GO WORK SOMEWHERE ELSE. Good day.

I had a billing dispute and it was impossible to reach a live person. The phone numbers on the…read morebilling invoice and on their website are only to an automated payment system and you cannot reach a live person in their billing department. This is impossibly frustrating, in fact, infuriating. It's not professional whatsoever. I do not recommend them and I will not be a repeat customer.

Waited an hour to be seen after making an appt. No apology. Just overall not the greatest…read moreexperience. I'll be going somewhere else.

I was a walk-in at Advocate Medical Group - Niles with the sole purpose of getting a tuberculosis…read moreshot and skin reading for my upcoming semester of college. The tuberculosis shot and skin reading was a requirement from the agency that I plan to do my and internship at. Initially, I sought out Advocate Medical Group - Wicker Park after searching Google for places near my neighborhood which ended up not working out with its location due to me not being able to commit to making the drive back to Wicker Park for the 72-hour follow up for skin reading. That resulted in me seeking out other locations near my job to make it easier on myself which Advocate Medical Group - Niles ended up being the best decision considering it is near where I work. I visited late in the evening, so I walked into a fairly empty clinic with only a few customers inside. The employee I initially encountered was friendly and easy to communicate with which differed from Advocate Medical Group - Wicker Park, but that is a whole different rant. To keep me occupied inside prior to seeing the nurse there was a flat screen television hinged to the wall, which I barely had the chance to enjoy it because of how quickly they got me in for the tuberculosis shot. From the time I walked through the door to doing my paperwork to getting the actual tuberculosis shot, it took no more than 35 minutes entirely which was not too shabby. Overall, I had a pleasant experience at Advocate Medical Group - Niles. And would not hesitate on visiting again for future services because I felt very welcome and comfortable with everyone I encountered within my short period. Thomas G

I was here twice and after you get in your room and put in insurance paperwork they say go to the…read moreER. Both times the X Ray machine is down. Plus they don't X Ray heads. No doctor there. A nurse practitioner says she can't tell. Go to the ER. THEN You have to sign a waiver you are not going to the ER. Or that you will not take an ambulance.

My boyfriend woke up on a Wednesday morning with some concerning pain and swelling. I'm not from…read morethe area and had to pick an urgent care/walk in based solely on the information I could find on Google and Yelp. This location of Physicians Immediate Care was close, but also had the best feedback, and on that alone, we came in. The building was easy to find and well marked. The parking lot was easy to navigate (a plus in Chicago, always). The waiting room was clean, chairs spaced apart for Covid. Staff were very friendly and understanding. The check in was online, they take some basic info and email you the intake form, completely hands off anything in the lobby. They prepped us for ~an hour wait, and we could wait in the car for a text or in the lobby. We waited appx 45 minutes before called. My boyfriend felt comfortable and heard by the doctor, and said he was kind and reassuring, as was the nurse who assisted. The visit was quick and there was a lot of support for treatment and follow up. Without insurance, prices can feel scary but right on the front desk they have visit information clearly outlined into prices and took away the anxiety from not knowing how much we would have to pay. This was a top tier experience and I would recommend Physicians Immediate Care in this location to anyone needing this level of medical support.

Worse experience ever had my appointment for 11:30am sat in front for 2 hours everyone else was…read morebeing seen even walk in we're going in except me. After finally going into the room I waited 2 more hours when finally an assistant said well you insurance won't cover your visit and I said I don't care what it cost here is my credit card after that it took them 10 minutes to Check me out (walking pneumonia) . Never will I come here for any treatment

I unfortunately have to echo all the 1 star ratings for this location. Had a horrible experience…read moretoday. I called in advance to ask if they take outside referrals because I have one on-hand from my doctor. I was told yes, so I drove all the way to Skokie to get my xray done. I got to the front desk just to be told they cannot help me because they don't take outside paper/physical referrals. The person at the front didn't say hello, didn't even apologize for the inconvenience, and looked very annoyed that I was there.

my daughter got injured on her right finger at school and the school nurse called me with an…read moreincident. I took her right away to the Skokie immediate clinic. the orthopedic Doctor Moran and a black medical assistant were very nice and keep the it medical ethics. But rest I felt super racist people. one of the medical assistant I think a white lady who came to ask for next appointment have a bad attitude and she took us to occupational therapy department. an old therapy looked at me. she seems doesn't like us to be there. I had noticed how nicely she care about other white patients over there. she even call one patient came after us for the care. right away my daughter said " she is dreaming racist". after more than 40 Mts one guy came with the paper to fill . that time I asked that man " how long we have to wait. I am after night is shift. I didn't sleep and I have work toniShe'. then he got up and took us to Oliva a therapist. she was very nice with us. usually after a vithe sit wr receive patient experience survey. but I don't receive anything like that. Racism is not a great thing. we never choose where to be born or how to be born. it matters how we treat other human being. my daughter school principal and teachers all ate white but they all are good treated us good. personally I felt like people learn these racial attitude from home. I feel all disheartened. I came home late and called off from work.

Was sick and new to the city, so I tried this urgent care and could not be happier with my…read moreexperience. When I called the front desk was kind and patient and in person when I arrived . And Dr. Keeler was truly one of the most patient and kind doctors I've ever come across . I cannot recommend her enough and this urgent care center . I avoid doctors so this says a lot.

I LOVE this urgent care. I've only gone in as a walk in and they always get me in so soon, there's…read morehardly ever a wait. All the staff are so gentle and kind, I've only seen Dr. Keeler and she's seriously the bomb. Probably one of the best doctors I've had. Like others have said they also have a pharmacy within the place, so you just pickup your meds on the way out. And they take medicaid! I've also had no issues finding street parking too. Seriously no complaints with this place, love everybody that works there.

I waited 9 months to be seen for an annual exam, including bloodwork, hbp diagnosis/cancer…read morescreening and other concerns. This was the first appointment available with any primary physician, only to be cancelled less than 24 hrs notice. The next available appointment when I tried to reschedule available was this upcoming oct 12th. If you have a year and a half to wait regarding your health concerns, this is the perfect place for you. What a joke.

Review for immediate care services: patient Always been seen fast, parking is easy and free,…read moretrustworthy NM reputation, good communication, not much more you can ask from an urgent care. Clinical care been on point 9/10 times.

Calling this place an urgent care center only serves to denigrate it; literally every other urgent…read morecare center I've ever gone to has been mediocre at best, and usually pretty subpar. Lake Point urgent care should be the reference from which every other urgent care center is modeled: the facility is spotless but warm and inviting, the staff (especially clinical staff) are 10/10 on both medical proficiency and bedside manner, and you get answers and treatment...FAST. I don't understand why other urgent care centers...not to mention internal medicine offices...can't operate this smoothly. We typically get in and back at home with a diagnosis and filled prescription in about a hour. Dr Radovic, who owns the clinic and practices there I believe most days, is a top notch doctor who has consistently gone above and beyond for my wife and myself. If you live an hour away or less, you shouldn't go to any other urgent care.

This place is amazing. I've never waited longer than 5 minutes (last time was literally a minute)…read moreto get care. The time between the nurse taking your vitals and the doctor seeing you is minimal (maybe another few minutes?). Every single person from the front desk, to the nursing staff to the doctor himself are incredibly kind and they actually listen. I've been places where doctors act like they know your body better than you and it's extremely frustrating. Dr Radovic isn't like that. He listens, he believes you, he doesn't say "it's probably just because you're fat" like a lot of doctors love to do to every problem. This place is a little out of my way but I come here exclusively now.