I brought my 2 year old daughter here for a sinus infection/cold. We were seen with hardly any wait (able to make an appointment if you call ahead). The doctor and assistants were all very nice. The place was clean and very friendly. I even was able to talk to the doctor a week later to ask some follow up questions I had. Overall, we had a great experience and would definitely go back. read more

I came into MedSpring Urgent Care with my best friend who had been suffering from migraines for an entire night and the receptionist Luis was very rude from the beginning having an attitude. And when asked about my friends insurance coverage he just gave her the card and told her to call and come back when she knew if what she had was PPO or HMO. I'm no expert but I'm pretty sure he could've found out. There's was nobody else waiting to be seen so time wasn't an issue. Very unprofessional throughout the entire check in process. If this is the type of person that's here to welcome you with an attitude he should be placed in the back of he's going to be rude and be in a bad mood. read more

Dr. Lauren and his staff were very helpful. I have been sick for the last month and was not being helped at other places. MedSpring put my concerns first and did everything they could to figure it out and get me what I needed. Definitely the best in Chicago! read more

This incredible staff made an ear infection way more pleasant than it should be. Check-in was seamless despite me not having received my new insurance card in the mail, and I was in and out with a prescription within 25 minutes. Dr. Buckingham was thorough and answered all of my questions. I never hope to have to go to urgent care but I know where I'll be going if I have to come back. read more

MedSpring, Cally and Ellen were fantastic! I was in need of stitches and a splint from a run in with a car door, The service was quick and efficient. The facility was clean and friendly! Hope I don't have to visit often, but it will be my place to go when i need urgent care. read more

This staff is unreal. From Doctor Lauren, to Jessica, who stayed late on her birthday to make sure this guy didn't have to escalate a health concern, I really have not had this type of service anywhere else. Jessica stayed over a half hour late on her birthday to make sure I was ok, and kept a positive, professional back and forth the entire time. Dr. Lauren should have his own practice, I really wish I could have him as my primary care physician. Thank you! You guys rock. NO ER for this guy. read more

Incredibly kind doctors and staff. I had no wait and was able to be seen and stitched up by Dr. Patel in minutes.

Would not recommend this office. Very unprofessional staff. After seeing Dr. Dennis T Um for ear pain I ended up in the ER with a severe ear infection from him poking/removing wax from my ear. Also when I was done with my visit the receptionist said I owed $100 for my visit. I thought was strange because I had submitted my insurance to her and have never been asked to pay anything but a small co-pay at any doctors office even when using their practice in the past. When I received my bill in the mail I didn't owe $100 I owed $12. Not a place I would recommend!!!! read more

Just got a check for the overpayment because they couldn't check to see if they cover Blue Cross Blue Shield and it over charged I called on it and they insisted it was right. finally after talking to the third person they realized it was wrong watch your bills they're sneaky. Super shady. First how do you not know if you cover Blue Cross shield. Second try to underpay my $25 read more

Had cold-like symptoms for several days, found this place online and thought I'd go there to get it checked out. Unfortunately I was turned away because they couldn't "verify that my insurance was a PPO," even though the documentation I showed them clearly stated that it was a PPO. Luckily I just had cold-like symptoms and was able to head to CVS up the street to pick up some medicine, but what if I was someone who was seriously ill and needed to be checked out? Isn't that why they call these places "urgent care facilities?" I wasn't even given the initial option of seeing a doctor and paying out of pocket until I brought it up before leaving. My hope is that management can ensure that staff have more information on their own insurance policies, and can have the capacity to do more vetting on insurance plans before pushing customers out the door. read more

Really great experience here. Went because my 7 year old son had smashed his finger and we wanted to see if it was broken (it was). I was able to make an appointment online in advance, although we were there first thing on a Saturday morning and the place was empty anyway. I was pleasantly surprised at how kid friendly it was - there was a kids table, a TV with cartoons and coloring sheets. Also coffee for the adults. They even had a basket of snacks once we got inside. The staff was very friendly and helpful. We were in and out in 30 minutes. read more

In and out fast, and better yet, the doctor at MedSpring even followed up with a call 24 hours later to make sure I was improving. I have found my new go-to spot for fast, efficient and excellent care. read more

Lauren and Staff were super helpful, and got me in and out within an hour. Felt like they talked to me like a person and not like a patient. Definitely going to remember this place the next time I'm feeling under the weather. read more

One of the best places I have ever been to. Great staff and awesome service. I will definitely come back and bring my family and recommend this to friends. Thanks again read more

Came down with an acute case of pink eye a few weeks ago late on a Saturday evening. Was able to get in first thing on Sunday morning. All of the staff I saw were courteous and professional, and I was in and out within a half an hour. My Rx was called into a nearby pharmacy within 10 minutes. The place is very clean and the patient rooms, with small couches and televisions, are so nice! Highly recommended! read more

My daughters primary care practitioner is out in Arlington heights so for a quick ear check and assessment when she get sick, this place has been great! The staff is friendly, the space is clean and accommodating to families. The doctors that I have seen have been wonderful and didn't rush through the assessment. Had a staff member follow up the next day too to make sure she was doing better. Overall great experience thurs far! read more

This particular office was amazingly fast and exceedingly helpful for me when I was in some extreme pain. I was suffering from a serious flair-up of GOUT (April 2017). The wonderful front desk manager kept me as calm as I could be, until the nurse and doctor could see me. Both the attending doctor and nurse were extremely kind and helpful, as they swiftly made a plan to help reduce my pain. The Doctor made me feel relaxed and more calm, as she explained the plan to fight he gout. I was in a tolerable amount of pain by that afternoon, feeling much better two days later. Their efforts were much appreciated, and I will not forgot their help any time soon! Thank you again, to all three of you! read more

I went to MedSpring for the first time yesterday and was very pleased with the experience. I waited for only a minute before being seen and the nurse who took my vitals was very nice. I didn't catch the doctor's name who saw me, but it sounded something like Dr. Giaddi (sorry I don't have the correct spelling!). She was wonderful! I just had some symptoms of a sinus infection and she was so sympathetic and kind. Additionally, the waiting room and the examine room were extremely clean and comfortable. The whole visit from beginning to end was about 20 minutes. I would definitely go back if something else came up. read more

I don't have a primary care physician since mine keep moving or leaving the practice, so since I am generally healthy, I usually end up going to MedSpring when I get sick or injured. I went to this location yesterday and didn't have to wait more than 1 minute between each stage of the visit. Of course, it all has to do with how busy they are that day, which is going to be unpredictable. In terms of doctor's offices, MedSpring always feels luxurious and I've always felt well taken care of. This visit was no exception. I always receive a follow-up call the next day where they check in to see how I'm doing. Cute! I've had other MedSpring visits where the entire visit was closer to 2 hours, but more commonly, my visits are under 30 minutes (this one was less than 15!). Compared to nearly ANY other doctor visits, that is nearly impossible to beat. Plus they have wi-fi, TV, and SNACKS. read more

The doctor was great. The visit was pleasant . However, when they ran my insurance info. They tried to tell me that my deductible was not met and I had to pay $153. I knew this was wrong. I had just had a major shoulder surgery. How could my deductible NOT be met? My insurance company had to actually call them to verify it. I wonder how many people got scammed without realizing it? read more

I went in tonight needing stitches and they were great! They were kind, caring and funny. The service was everything I needed and wanted at a time where I was upset about needing stitches! The office and rooms are SUPER clean too! read more

I visited on a Saturday afternoon and I made an appt before going. Free parking in the back which was nice. There was no wait, and the waiting area had free coffee, lots of open space with nice furniture & even a little table and chair set for toddlers. The entire facility felt very clean; everyone was very friendly (receptionist, nurse and physician). I went to check for strep throat and was literally in and out in less than 20 minutes which included vitals from the nurse and a doctor checkup. The exam room had a flat screen tv with remote to watch while waiting. Overall pretty impressed for an urgent care facility (that I typically associate with a dreaded visit). read more

I love that when I'm sick that I don't have to wait to see my regular Doctor or take off work because of the lack of available appointments. I really appreciate the convenience of MedSpring, it's service, cleanliness and caring doctors. Dr. Lauren is the nicest Doctor I've ever seen and really seemed to genuinely care that I feel better. He also is one of the few doctors I've seen that listens and takes time to discuss my concerns. He also doesn't waste time. He doesn't mess around and will try and nip it in the bud rather than to wait and see while you suffer. I wish there were more doctors like that. Dr. Lauren won't waste your time because for him it is clearly about your health not your money and multiple appointments without solutions. I wish I could just use him as my regular Doctor because he's wonderful! So caring, kind and concerned about the health of his patients! 6 stars if I could! read more

no wait, brand new clean facility, registration took less than 3 min and my entire appointment (I needed antibiotics on a Sunday morning) only lasted 15-20 min max. also they informed me of the full out-of-pocket price upfront in case there would be ever any issues with my insurance. this was the only urgent care open within my area on a Sunday. thanks guys !! read more

I took my 2 year old here for a quick visit today and was really impressed. Friendly and kind staff, and the bedside manner of the team was just as good as if not better than the pediatrician practice (and I really like my pediatrician!). Nothing but good things to say- we were in and out in about 35 minutes at 6pm on a Thursday and I had a very happy 2 year old on the walk home since he got goldfish and apple juice from the staff. Absolutely will be back! read more

This clinic is joke! I would have given this clinic zero stars but unfortunately, one star is the lowest permissible! I walk in and Mike at the front desk begins to check me in. Mike asked me 4 times how much my PPO insurance deductible was and each time I told him I don't recall the exact dollar amount. Even though I told Mike I don't remember, he kept repeatedly asking me the same question over and over. Mike then told me I have to pay a $250.00 deposit to be seen. I told Mike that was ridiculous since my co-pay (as shown on my BCBS medical card) is only $5.00 and I've only had to pay $5.00 at another walk-in clinic just a few weeks prior to this visit. Clearly, Mike has no clue how insurance works! After about 5 minutes of checking me in and asking me the same questions over and over, some other guy walks in and starts asking Mike questions and Mike completely stops checking me in and starts answering this other persons questions. After Mike spent about 5 minutes of answering this other guys questions, I said to Mike, excuse me, I was here first and I would appreciate if you would finishing checking me in before helping someone else who walked in after me. Mike got totally belligerent with me and I asked Mike for his last name and he refused to give it to me. Mike has no clue about acting in a professional manner! I then asked to speak a supervisor and Mike told there is no supervisor present. So - do you really want to go to a medical clinic to receive medical care and treatment when there is no supervisor present on staff? Total joke! I then asked Mike for the name of his supervisor and Mike told me he does not have a supervisor! Mike obviously thinks he is the owner of this clinic! A female employee came out from the offices in the back and told me she heard what had happened and apologized for Mike's unprofessional conduct! I immediately left and went to another clinic. Later, I called corporate to report Mike's total unprofessional conduct and his refusal to provide his supervisor's name. The district manager did return my call and left me a voicemail message in which he expressed his concern about Mike's belligerent and unprofessional conduct and his denial that he had a supervisor. I twice returned the district manager's call and twice left voicemail messages for the district manager to further discuss this matter, however the district manager failed to return my two calls. Why call me to talk to me about what occurred and then fail to return my two telephone calls. Clearly, this clinic's employees (with the exception of the above mentioned female employee) have no interest in professionally serving its patients and bettering the company which employs them! read more