This place is Nirvana - still haven't fully convinced myself it's real. Came in on a Sunday morning after waking up with an agonizing neck spasm. Front desk staff was helpful and process was extremely fast. Caring nurses, TVs playing HGTV in the tastefully decorated and clean patient rooms and genuine interactions make this place the opposite of what an urgent care experience is typically like. Just when I thought my visit couldn't get any better, I was seen by Dr. Lauren. Right away he was extremely friendly, professional and prompt to diagnose and set an action plan. Seriously cannot recommend this place enough! Want to come back even when I'm not sick. read more

I had a CoVid test on a Friday and never received results, even after calling and emailing them

Really nice and friendly people, very clean facility, efficient. Ability to take on site chest X-ray. Reception, Kim, and Dr. Lauren were all great and very helpful. read more

Had a fantastic experience here. Came in with some concerns about a persistently sore wrist after a recent slip and fall. Dr. Lauren is a great guy and clearly knows his stuff. Examined me, gave me the lowdown on the situation, and then we did some x-rays. About an hour later I got a call as promised with x-ray results as determined by two radiologists. Place was clean and well-organized. They were completely thorough in addressing all of my concerns while at the same time getting me in and out of there very quickly. Paid out of pocket, about $200 for visit + x-ray, and all went smoothly with that process. Hated to spend the money, but it had to be done, and very glad I decided to come to medspring. read more

Save yourself the hassle and chose a different clinic. The receptionist is beyond incompetent. After waiting over an hour and having multiple patients (about 6 or 7) who arrived after me being called I went to the receptionist to see my status. At that point she accused me of never checking in or doing it with someone else when in fact it was her. Turns out she never put me into the queue to be seen but again insisted it was my error. It was not until I raised my voice and said I have no patience for this as it is your error not mine that she took responsibility for her mistake. Additionally the receptionist was wearing her mask as a chin strap in a medical facility. I get it we are all over mask but you work in an urgent care, it's a Chicago wide mandate, and we've been in this pandemic for nearly two years so there's really no excuse. The only reason I'm not giving one star is because upon expressing my frustration to the medical assistant I was seen almost immediately by the PA and was out of the clinic with a written prescription in hand in under 10-15 minutes from being brought back. read more

There r 2 urgent cares a block from my house, I usually go to medspring bc its 20 ft closer and the dr's and staff have all been kind. But the lady at the front today was a HUGE B! It was busy so I asked if it would help to make an appt next time and what does an appt usually mean. Her literal answer was "it means nothing". Wait what?? It means nothing, there could be 10 ppl ahead of you and it wouldn't mean anything... ok lady I know you are trying to make a point but I just wanted to know what an appt meant, does it put your name on a waitlist around that time etc but she was so rude and just kept saying it means nothing. Yah, walked out of there and not sure if I'll go back from that one time experience. Went to Aayu and still waited but she was dare I say, a normal friendly receptionist. read more

Walked in, waited less than 3 minutes, and I have to say this has been my best clinic experience ever. Dr. Kirby and Nitika were amazing!

I stopped in tonight at 8:50. Yes, I know it's close to closing time. I needed an X Ray and the receptionist said "it would take 30 minutes to turn back on our x Ray machine, so we can't do anything for you". If you close at 9:00- why is the machine off? Won't be back or recommending. read more

My mother fell and we feared she had broke something, so we jumped on Yelp to find a good urgent care center that did X-rays. Although they didn't answer our phone call, we came by and found there to be no wait (on a Saturday evening). They were friendly and seemed highly qualified. It was tough taking the X-rays because of the pain, but they were patient and gentle and creative to get the pics they needed. I hope I don't need an urgent care center soon, but if I do, we'll be coming back here. read more

I came in to the clinic for what should have been a very quick tb test check. The front desk women, "China", if that's really her name could not have been any more disrespectful. I tried helping her find my document that they had misplaced and as I looked she snatched it out of my hand and said "you already said you don't know what it looks like so that does nothing". After the doctor did my exam and handed her my paperwork she looked right at me and said nothing. SHE WITHHELD MY MEDICAL INFORMATION. I waited for half an hour and finally asked why I wasn't given my paper to the other front desk women and she got the doctor to ask for it. The doctor said "oh wow you've been waiting this whole time? I'm so sorry". The doctor couldn't even believe how childish this woman was being. She deliberately wasted my time because she was upset that I asked her "what's wrong" when she continued to disrespect me when I came in. Im disbelief that such a childish, rude, and inconsiderate person works in the health care department. Please don't come to this clinic, you'll be mistreated when you walk in and out. read more

Had a great experience here. It was my first time coming to this facility and Dr. Lauren and the staff were very friendly and helpful.

I saw Dr Buckingham. He was great. Listened well and we discussed a few options for care which I appreciated. The entire staff was quick and courteous. I feel so fortunate to have this facility as an option when sick or in pain. Veronica and Dan were fantastic too. This is my second visit to MedSpring and I am a raving fan of their services. Highly recommend. read more

I had a great experience at this location. I was in and out very quickly. I had Dr. Kali and she was wonderful. She was very thorough and so sweet. I felt very comfortable from start to finish. I would definitely recommend. read more

What a great experience. I have an abrasion on my eye and the staff and dr hung, took exceptional care. Fast service too. In and out in 30 40 min. Felt like i could trust them with my eye. I would easily go here again. read more

I got urinary infection and have been quickly processed, examined and given the prescription. I am really satisfied. Clean, nice stuff

I came to this Medspring location about a month ago for a scratched eye. For some reason I end up scratching my eye about once a year so this is nothing new to me unfortunately. (I have an appointment with an ophthalmologist next week to hopefully figure it out!) I used to have 2 prescription eye drops: 1 was an antibiotic and 1 was for pain/irritation to numb the eye. I had lost the antibiotic drops but still had the drops for irritation but they were 2 years expired and weren't helping. If you've ever had a scratched eye, you know how frustratingly irritating it can be and how desperate you can get for it to feel better. I tried to go to a Walgreens quick care which was where I originally got the 2 prescription drops many years ago but apparently they don't treat scratched eye anymore. So I went to this Medspring quick care instead. I was the only one at the clinic so was helped pretty quickly and the staff was very friendly, which is why I couldn't give them 1 star. The doctor did the test and surprise, it's a scratched eye as I already knew. Prior to doing the scratch eye test, the doctor gave me some eye numbing drops which were like heaven. I wanted to cry because I was so relieved to not have the terribly irritating feeling of blinking and feeling the scratch. After he determined it was a scratched eye he told me he would prescribe an antibiotic as a precaution for infection but he would not give me the eye numbing drops for irritation. He said he doesn't like to give out those drops to patients because they might use the drops to cover up future potential eye problems instead of coming back into the doctor... I was kind of just shocked at that statement. So why do doctors give out Vicodin then? That's a pill that could mask pain that instead requires medical attention. That's why people go to the doctor! They are in pain and want to be relieved of this pain. So I went to this clinic to be told I have an injury I was already aware of. If I didn't have insurance it would have cost me over $200 with the antibiotic prescription... All to be told something I already know and just go home in pain again. My eye was irritated for the next 2 days so I stayed home with a washrag over my eye most of time. I really hope I never scratch my eye again because apparently doctors aren't allowed to help you feel better with this condition! read more

AVOID AT ALL COSTS. 3 months later I'm still waiting for them to refund me the multiple charges they charged. This place is absolutely ridiculous. read more

Let's face it, going to the doctor is not fun. But today I had the best experience at MedSpring. They have an online waiting room so you don't have to wait for hours while you are sick. The waiting room has free coffee/tea/snacks which is a nice perk especially if you have someone with you. Although those were nice perks, it's the people that made this such a great experience. I saw Lauren (within 15 minutes of my arrival). He was so compassionate and really listened to my symptoms. He even told me to call if needed anything. From the time I got there until I left, they were so kind. Truly felt badly that I was sick! No rushing or rude, impatient staff. I can't say enough about this office. From thoroughly explaining the prescriptions to saying I'm sorry you don't feel well, this place is like no other medical office. I hope I don't need to go back since I feel awful, but if I ever (or anyone in my family )should need an urgent care again, I will definitely go to MedSpring. read more

My first time at MedSpring on Ashland. GREAT experience. Dr. Lauren Buckingham and his staff are wonderful. I felt very confident in his treatment plan and everyone was very caring. I could only give a 5 star rating but in my review I'm giving a 10 star! read more

Went in on a Wednesday night. I had a broken hand from a drunken floor punching incident a few days prior and wanted to get it checked out to make sure there wasn't a fracture. Made a stop by the emergency room at the nearby hospital the prior night,but the five and a half hour projected wait was very discouraging. It was very easy to make an appointment online and when I arrived I was the only person there. It was fast to get checked in, the medical assistant was very friendly and quick to gather all my information. I was able to get an x-ray and doctor consultation all in less than 45 minutes. This was insanely fast and great experience. The office is fairly new construction, so everything is clean. There is a couch and tv in the examination room while you wait. With insurance, the hand x-ray cost $55 out of pocket. The time and cost savings of going to MedSpring versus an emergency room was tremendous! read more

Walked in around 6:30pm, the place was empty and no one was at the front desk, stood there until someone came out of the back and asked, "what's wrong with you?" I explained my "issue" and was asked to hold on while the worker went to ask the Dr. about my symptoms. With little to no information of my problem I was told to go to ER and that the Dr. there could not help me. Floored at the response I asked to see the Dr. still, as I did not believe I needed the medical attention of ER staff. Wouldn't recomend. read more

I've been to this place twice. Once for a nasty cough and sore throat. Within 30 minutes I had a throat swap and the doc on staff listened to my lungs and told me that I was strep negative. It was just a virus and I was cleared to work the next day. The second time I was here was when I cut my finger pretty badly and needed 6 stitches. They were the only place open at 8pm on Sunday which is when it happened. Again within 40 minutes I was out of there with little to no pain or hassle. The staff is friendly, professional and super efficient. Why go to the ER for simple things that they can fix? If you are feeling sick, need stitches, simple X-rays or just to see a Dr "to take a look at it", this is the best place. read more

Got rapid strep tests for me and my daughter. Everyone friendly and professional. Paid $10 copay and that was it. They have a parking lot! read more

Went in for a new hire drug test without an appointment and was quickly attended. Extremely clean environment and friendly staff! Added bonus: free coffee, tea and snacks! read more

SCAM, spend money on your health and your care elsewhere. Big mistake on my part by not reading the reviews on the ridiculous charges here for care. I have a recurring medical reaction that has been happening the past 5 years that requires me to go to a clinic for immediate relief when I can't get ahold of my PCP. I've only ever had to spend no more than $25 for care at other clinics like Urgent Cares in the city, but my bill here has racked up to over $400 altogether for my most recent reaction (keep in mind my insurance has not changed and did not affect this). My first visit I explained what normally happens when these reactions occur and what medication helps, but they did not prescribe me what I had told them normally helps and instead gave me a shot that I had never had before. They wanted to figure out the root of what was happening (which don't get me wrong, was appreciated) and did some swabs because they were convinced it was something else. They charged $125 for the visit, which fine, I get that one. They then told me to make a follow up appointment for a week later to discuss the results and see how I was doing. The shot they gave me did not have lasting relief and I had to do a walk in visit the next day and ask for the medication I asked for the first time because my reaction not gone down. That was an unnecessary visit that I had to pay $125 for because I was not listened to the first time. Then the follow up visit, when the diagnosis they suspected turned out to be negative and they didn't really have anything to say, I was charged another $125 for that. After I told them the medication I asked for the first time helped my reaction and healing process, the FNP who did not prescribe it the first time to me said, "next time this happens, let me know and I will prescribe that, I always listen to what helps my patients". LOL no you don't because you didn't the first time and there won't be a next time because I'm not coming back. read more

These guys are NEXT LEVEL amazing! They were super friendly, professional and quick. They have a tv in each exam room and free wifi throughout the building. Jonathan at the front desk was very polite and offered me snacks and drinks! Luis was working with a young patient this morning so he check in with me several times to explain that I hadn't been forgotten. But to be honest, with the juice and TV and air conditioning I had forgotten I was at urgent care. When I saw the doctor, Megan Linley, she continued the friendly manner of the whole office while still being informative and calming. Overall a wonderful experience! Not at all what I imagine when I think of urgent care, but I will most definitely be returning. read more

Stopped in to have an injury inspected. Ashley (front desk) was very helpful and willing to deal with my insurance inquiries. I only spoke with Louis (nurse?) briefly but he was nice. Dr. Callie was outstanding--patient in her examination and in answering all my questions, and although we (fortunately) wound up taking no direct intervention steps today, I felt confident in her assessment (as opposed to feeling like I received a blanket recommendation). Wait time in the room took a bit, but I'm fine with this when considering a) the quality of care and b) the fact that this was an urgent care clinic with no appointment. Would recommend / visit again. read more

Great experience: great parking, clean space, great tea, good friendly service, kids area, and they do follow up with their patients to ensure everything went well. read more

Very little wait time. First woman that came in to take my vitals was very nice and friendly. She asked me about all my symptoms. The doctor, however, was rude from the minute she walked in saying "what can I do for you". Well I just told the lady all my symptoms... Figured you would at least look at that. She asked if I had fevers and I told her I was getting hot often and she asked what temperature and then scoffed at me when I told her I didn't have a thermometer. . Asked about immunizations and I said I didn't get the flu shot this year and she said in a very snotty tone " well it's not even available until October" ... Obviously I was talking about the past flu season. She basically was talking to me like an uneducated child. I've used med spring before with no problem but I don't think I will again. read more

I had an excellent experience at this MedSpring location! While running this past weekend, I tripped and sprained my ankle. Doh. My husband took me here around 10am on Saturday morning, and we didn't even have to sit down in the waiting room--they got us in immediately. The nurse asked a few basic questions, and the doctor came in immediately afterward. He examined my foot, determined it was a sprain, and I was in a boot and out the door in less than 45 minutes with a referral to an orthopedic doctor near my office building. Would highly recommend! read more

Had to make an unexpected visit and this place was a quick and simple process to get what I needed. The facility was very clean and the staff were great. There were a few people ahead of me but I was still in and out in less than an hour. The staff really care what was wrong and gave great advice and treatment. This was my first time at an immediate care center and it definitely exceeded my expectations. read more

I had the best experience at this place. My recommendation is that if your insurance is accepted here-GO! I was there for a broken finger, received X-Rays and was out in an hour. I am 31 years old and in my life of Dr. Visits...every one...this one was peaceful, fast, and to this day the best one i have ever had. The staff working with me was so friendly and because of that I will only go here now ! Thank you !! read more

DO NOT GO THERE. I went to this clinic in July 2020 for a workplace injury and gave them my workers comp insurance information. To my surprise they started sending me bills and after my numerous attempts to explain them that it was a work place injury and workers comp insurance or employer is responsible for the charge, they sent my account to the collection. I talked to my workers comp insurance and guess what ! The clinic had walked out my services as a wellness visit and not as a workplace injury. They had used a wrong code to bill the workers comp insurance. After talking to thousand people at the clinic and their billing department, the issue is still not resolved. Every time I call there is a new person and I have to repeat my story over and over again. At the end they will tell you I will give you a call after 24-48 hrs and no one will call you. You will have to call them only to hear that we need more information from your employer (Even though my employer had already emailed them all the information and I had cross checked with the workers comp ins that it's their fault and they used the wrong code to bill services) The clinic is outsourcing their billing to Experity RCM, absolutely worst people. I have a healthcare background and still they are scamming me, knowing that I know what they are doing to me. You have million other clinics to choose, but don't waste your time and energy going to this one. #nosenseofaccountibility read more

Came into medspring after injuring my foot, the staff was great. Crystal the host was very nice, the xray tech Jonathan was very pleasant and very hospitable. The doctor, Bellamy Sikes was very attentive and very thorough, and showed empathy for my pain. The whole visit was less than 30 mins. Great staff, very pleased with my experience at medspring! read more

I've been here twice and highly recommend coming here. The staff was able to accurately and quickly explain costs to me (I wasn't using insurance). The doctor and medical assistants were knowledgeable and gave great follow-up advice. I was in and out relatively quickly too, even with treatment. read more

Just left here because they couldn't verify my insurance (BCBS PPO) and wanted to charge me a $100 co-pay (I don't have copays on my plan and my deductible has been met) and they wanted to put a $265 hold on my card "until the insurance pays." Incredibly ridiculous and a huge waste of time. read more

I was very impressed with this facility. I went in because I called my doctor for an urgent problem, but she didn't have any openings in her schedule and she recommended I call an Urgent Care. I went to MedSpring in Lakeview because of the good reviews. I was greeted warmly and efficiently, I was seen by the doctor in about 15 minutes, the staff really put me at easy, and the facility was spacious and spotless. Plus, I only had to pay my PPO co-pay. I would definitely recommend this facility! read more

This was my first time in the clinic. I had an infection that was pretty painful and I was pretty distressed. The front desk attendant was very accommodating and sentimental, and the doctor I saw was calming and assuring. The staff seem very knowledgeable and the space is really clean. I was in and out within about 15 minutes and given antibiotics. Also they offer free beverages in the lobby! read more

Had to go for a screening for my new job. The place could not have been cleaner! They were extremely friendly and professional. Also had tons of free snacks that they urge you to take advantage of. Would definitely go back if a need arose in the future. read more

Amazing customer service. Doctor was kind, caring and efficient!! I would highly recommend going to this Urgent Care.