Went with my husband here because in the past I have gotten great service from the doctors. But a…read morefew weeks back was totally opposite. The lady doctor which I have never seen work at this location saw my husband was so unprofessional. She prescribes him medication and tells him that it wont work but still prescribes it smh. we were very unsatisfied with her service. I definitely recommend asking for doctor Mohammad which was who I seen and was very professional.

Went to Urgiclinc this evening and by far the best experience, customer service, staff, online…read morescheduling, very clean, and they have a coffee station which I definitely needed. The staff were so personable and made us feel so welcome! The doctor listed to all of our concerns without rushing us.

I was refused care for my 10 month old due to them needing a card on file. I gave my BCBS insurance…read moreand my HRA card which can only be used for medical expenses. Well the receptionist decided to run the card for $1 which was declined because the card can only be used for medical purposes. I have insurance and a payment card and they refused my daughter care who really needed it. That says a lot about this place. I would not recommend this urgent care!

I had a very quality experience here. I was a little apprehensive in the beginning, but the staff…read moresaw me quickly. The check-in process was quick, and everyone was very nice.

The kids flew in from out of state and our eldest had an ear infection that was aggravated from the…read moreflight. My wife called Premier Family Urgent Care to check their hours and make sure they are open. No one ever updates their times so we called to make sure. Christmas is on Monday and we know places are going to be closed. As soon as we arrived they had a well lit parking lot and plenty of parking. We walk in and are immediately greeted by the receptionist. She was kind and asked us what brought us in. The receptionist was very professional and asked open ended questions to better prepare the doctor. After I filled out a few medical documents the medical assistant approached and introduced himself. He was very well kept and professional. He took my daughter's weight/height and blood pressure. He wrote it down and informed us the doctor will be in shortly. Dr. Husam Nasir walks in and introduces himself and takes a look and explains his findings. He explains it so well even I understand and I appreciate that. With everything that I have mentioned so far I haven't gotten to the good part. I give the doctor the pharmacy to send the prescription and I leave. The Walgreens we use closed early and my wife called to see if they could send the prescription somewhere else. The Dr. sends it to the new pharmacy without any issues or anything. Most places complain or have some type of attitude because they were inconvenienced. Not this place, they are the example every urgent care/professional business should follow. We cannot be thankful enough from the receptionist to the medical assistant to the Doctor for all being courteous and professional. Thank you all and I look forward to seeing you all again in the future.

Great staff. Nurse practioner is very knowledgeable and truly cares! Never a long wait like other…read moreurgent cares.

Came here for a pre employment drug screen and physical. Personal at the desk was pleasant, that's…read morewhere everything went south. I had pre-completed the necessary paperwork online and was told they didn't take appointments. They need to start! Except your visit to take two hours if your company wants a physical. It should never take this long.

The wait was kind of long, which isn't do to the staff it's that there is NO places closer that do…read moreeverything new jobs need. I had two very nice workers one was Marz she was very very nice easy to talk to and always had a smile on her face, and very understanding. I also had Claudia L.! Who did an AMAZING job with a needle. I am NOT an easy stick by any means and she got me on the first try! Which RARELY ever happens!!! They were all so nice and looked like they enjoyed working and working together. 10/10 would recommend all these ladies because even watching the front short staffed everyone jumped RIGHT in and had no problem helping anyone with anything.

LOCATION 6353 S 95th st ZERO STARS…read more DO NOT GO! i tested positive for the flu and went back the next day with ear pain (THEY DIDNT CHECK MY EARS THE FIRST APPOINTMENT because they're lazy) they sent me away and told me "thats part of the flu what do u want us to do abt it" SO i listened to my body and went to another location turned out DOUBLE EAR INFECTION as well as FLU A! then the dumb b**** at the reception desk wants to play stupid like she wasn't the one who sent me away! Paid for 2 appointments when they should have done the for one correct! Money hungry! definitely do not go unless u like being disrespected and ignored

my first time at the clinic will also be my last the only…read moregood thing was the lady at the front desk she was kind and nice. you don't even get to see a doctor. she's a nurse practitioner. she didn't want to prescribe me any meds. she barely gave me a physical exam. I had Covid and wanted to confirm it and maybe get an RX for something stronger over the counter. I also asked if I could get a U/A . because I might have a UTI but even that was not done . horrible place , would recommend finding a better urgent care clinic. I should have just done what I was doing. Was ZERO help and money down the drain what an utter disappointment

I absolutely love this doctor's office. The staff is amazingly friendly, ready to help the moment…read moreyou walk in. Dr.Kass actually listened and took time to explain. She was understanding and in my opinion, she gave best care I've seen any doctor give.

Dr. Christine and the nurse did an outstanding job being professional and helpful…read more Say internal for the lab as they don't do external orders. They were efficient. I received my prescription, labs, and consultation in the same location within two hours as a walk-in. Great job ladies!

I had a wonderful experience. The staff was friendly, especially Olivia, and I felt at ease. The…read moredoctor addressed all of my questions. I would certainly return for any urgent care requirements.

Staff is very helpful and welcoming. The clinic seems to be new and it is nice and clean, as a…read moredoctors office should be.

I normally visit the one in Gage Park but their customer service has decreased a bit. A friend…read morerecommended this location...now I see why. It feels like it just opened that day; smelled fresh, clean, inviting. The front desk agent was very professional and courteous. As soon as I sat down to complete my forms I was called to the examination room. The female medical assistant was very nice, professional and respectful. The attending physician was nice, professional and remember her from the Gage Park location. I will make this my new urgent care spot for sure. Keep up the great work ladies!!!!

I took my granddaughter there to check on an infection I was told they couldn't treat her because…read moreof guardianship, I adopted them after my daughter died, so I told them I would take her to her primary care and they called DCFS and said I was medically neglecting her. They never even examined her. Her Name is Natalie Sanfratello, she originally came in the room and referred to herself as a doctor, then started talking about herpes, and started babbling about the guardianship issue. I will be making a complaint to the il nursing board.

I have given birth here 3 times and all those times my experience were very good. The nurses and…read morelabor team were great.

I have been happy with my mother's medical care overall. The doctors have been very good as a…read morewhole. However, I have been having difficulty with some aspects. Most of the nurses are great. One gave me the third degree when I asked for a piece of paper to write a note. She wanted to know who my mother was, what room she was in..all over a piece of paper. I should have asked the nurse HER name instead. When I asked to speak to a nursing supervisor I was told I had to go "through the chain of command " and my concern "would be passed on via the charge nurse." I called the patient advocate line to seek assistance twice last week. I am having a bit of trouble navigating a nonmedical issue with my mother. No one has had the decency to return my call. For an institute whose mission is "a mission of love providing a compassionate presence.." I am afraid to see what it would look like if this was not their mission...

I went in thinking I had the flu, but the doctor was very thorough in testing me ( It felt like the…read moreflu!). Dr.Beals was extremely helpful and made sure I understood my symptoms. I also appreciated getting my test results from the exam within 24 hours in my patient portal. The whole process was smooth and I feel better. Thank you!

I've been sick over a month second time I went back they said sent script first time. A month ago…read moretold to treat over the counter no script went back to find out sending to wrong pharmacy I have two Walgreens in Oaklawn but they send it to Palos Hills . WTF . SICK OVER A MONTH.