This company is a complete scam. They run unnecessary tests and over bill your insurance to stick…read moreyou with a huge bill. I would've been better off going to the ER. And when you email them as I was told to they never respond. Steer clear. Their billing practices have insurance fraud all over them.

H.O.R.R.B.L.E. DO NOT USE! They billed me for 7 different lab tests that I did not need...nothing…read moreto do with my medical issue. Obvious mistake but I cant get anyone to look at situation. Billing me $1263.38 as insurance is saying not relevant to diagnosis. SUPER frustrating! NEGATIVE stars. I am now thinking they bill random medical thinking no one will check! I have tried repeatedly to address this issue...no help. HELP! WELL NOW please reach out to me!

I needed a tb test for work and called this Clinic to make an appointment…read more I called and they said they will take me as a walk-in, so i ran over before closing as a walk- in, registered , they scanned my documents within 15 min of arriving. I think I sat there in the lobby for about 25 minutes total, they called me gave me TB test and I was on my wayvery happy minus the

I absolutely love this doctor's office. The staff is amazingly friendly, ready to help the moment…read moreyou walk in. Dr.Kass actually listened and took time to explain. She was understanding and in my opinion, she gave best care I've seen any doctor give.

I selected this spot due to the high ratings. It's semi easy to find. The receptionist told me…read moreyesterday it's across from a hibachi grill spot. Free parking, limited number of spots. Building was nice in the exterior. It's decorated very nicely inside; contemporary & clean, ample seating. The receptionists were nice, took info and I waited about 5 minutes and an older guy, nurse??, took me to my exam room. He returned in 10 minutes and took my info & vitals. Told me doc will be in shortly. She came in 21 minutes. Nice, friendly, mid-aged doctor. The exam room was also clean & presentable. The male nurse was ok when taking my blood. I have had better. The check out receptionist was nice & friendly as well. Decent practice.

They are wonderful, from start to finish. One employee who really stands out is Ameer. He has done…read moreall of my Covid tests and he seriously is amazing---friendly, efficient, helpful, and really cares. He even called me after hours to give me the results of my test. Southwest Urgent Care is truly lucky to have Ameer!

CVS needs to update their information for their MinuteClinic. If they're open until 7:30 and it…read moresays they take walk-ins, they need to stipulate what time you need to arrive by for that to be a viable option. I drove all the way over there to be a walk-in appointment only for it to tell me there were no walk-in options available! Plus the staff member wasn't very pleasant. If you have to make an appointment in order to be seen, they should just say that and not even give walk-ins as an option!!!

Going to this clinic was a blessing! The Physician Asst was…read moreoutstanding! She listened to and addressed your concerns. I picked up my prescription and now I have relief from my symptoms. I will definitely return to this clinic again If I need to.

I have been happy with my mother's medical care overall. The doctors have been very good as a…read morewhole. However, I have been having difficulty with some aspects. Most of the nurses are great. One gave me the third degree when I asked for a piece of paper to write a note. She wanted to know who my mother was, what room she was in..all over a piece of paper. I should have asked the nurse HER name instead. When I asked to speak to a nursing supervisor I was told I had to go "through the chain of command " and my concern "would be passed on via the charge nurse." I called the patient advocate line to seek assistance twice last week. I am having a bit of trouble navigating a nonmedical issue with my mother. No one has had the decency to return my call. For an institute whose mission is "a mission of love providing a compassionate presence.." I am afraid to see what it would look like if this was not their mission...

My 77yo father received great care during multiple admissions in 2025 (hip replacement surgery,…read morefemur fracture surgery, spinal fusion surgery). He now goes to the OSF 55+ Clinic and they are AMAZING! Such kind, consistent, comprehensive care. Thank you!!!

Should be zero stars.... after waiting 3 hours for a doctor , and dealing with the front desk…read morestaff which was a nightmare, I'm outdone.

No problems at all. Kind friendly people. In and out no issues. Labs or X-rays done on time Doc…read moreon time.

Totally unprofessional. I went to the Alsip Illinois location on Cicero Avenue at the end of…read moreFebruary. Since then, I never got a bill. I called my insurance and because I haven't met my deductible, I would be paying the full amount. OK fine.....but they never sent a bill and calling is a joke. They never answer. Then, about 3 weeks ago, I stopped in at that same location in Alsip on a Saturday afternoon to pay in person. They were open, but when I walked in, there was nobody there. I stood there waiting. Nobody at the desk or anywhere. How incompetent is that? This is the most unprofessional urgent care I've ever had to deal with. So after 3 months of not being billed, I will presume my visit was FREE.

I visited this location after my son hurt himself in a football game at school. He needed an X-ray…read moreand a physical exam before returning to school and his PCP wasn't able to squeeze him in last minute. The staff was absolutely amazing! From the front desk receptionist to the NP and nurse who did his exam, to the gentleman who performed his X-ray!! They were so friendly and my son felt so comfortable. Thanks to each of them!

I had a great experience at this urgent care. From the moment I walked in, Olivia at the front desk…read morewas incredibly nice, welcoming, and helpful. She made the check-in process smooth and stress-free, which really matters when you're not feeling well. The rest of the staff was professional and efficient too. I really appreciated the kindness and would definitely recommend this location.

I had a wonderful experience. The staff was friendly, especially Olivia, and I felt at ease. The…read moredoctor addressed all of my questions. I would certainly return for any urgent care requirements.

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.