Zero stars. Possibly the worst medical care and facility ever. This place should seriously be…read moreinvestigated and shut down for malpractice. The doctor is a hot mess and all over the place and very unprofessional, nonchalant, disorganized, and misdiagnosed. Made the mistake of coming here a second time out of desperation and candidly we forgot we had been to this place before, and both times we needed to go someplace else for a second opinion and to be correctly diagnosed for my daughter. Don't go here. And if you do, good luck.

i wouldn't have came here if I knew Edith Alvarez was going to be so rude! she is very…read moreunprofessional and was on her phone half of the time like if my health didn't matter at all! I over heard her talk bad about her work crew and I couldn't feel more uncomfortable. definitely won't be coming back!

This is what a primary care physician should be! He's human, he can be funny, and he really cares…read more He also helps track your vaccinations. I just discovered him recently, and I couldn't be happier.

This place is bizarre. While I am giving the Dr 1 star (I wish I could give 0), his nurse is…read moreamazing. The Dr seems like only care about charging for as many things as possible. I was declined a refill of my depression meds (that he upped for not discernible reason) because he wanted to charge me for an appointment and blood draw (that he failed to ask me to fast for the first time). I would not suggest anyone go to this Dr. I have also filed a complaint with the Illinois State Medical Board.

I had scheduled surgery this morning. But even before today I had to come for bloodwork, scans and…read morea pre-op counseling class as a precaution. Honestly I was, at first, thinking this was a lot. But I quickly changed my mind. I was assured they knew I chose the right hospital! Registration was so easy, the associate was extremely professional but also had such an amazing personality. She could see I was nervous, she took the time to stop for a minute to let me know I was in good hands. She wasn't saying that just to say it, she has experienced all kinds of services and she would never go anywhere else. I feel bad I forgot her name because this was 3 days ago. 8/17/26 6:30 pm is when I met her. Fast forward to today, arrival was 5:45 am I went up to the second floor and check in was smooth - all of my information was accurate so I just waited for my turn, I made sure to get names this time! My journey began with Pre-Op nurse NATALIE, best beginning to my scary day! Her bedside manner should be standard. So kind and patient, explaining everything. She raved about the ELMHUST Team in comparison to other facilities/ experiences. The next step to my journey was surgery, Nick was my OR Nurse, again explained what's happening and the team that would be in there. Margaret, Anesthesiologist Nurse and Dr Bautista, Anesthesiologist . Just as amazing Margaret heard my surprise with the OR table and helped to reassure me. Dr Bautista was fast but clearly explained what his job was and what the procedure would be. Margaret had a CCU nurse but I couldn't remember her name ( I'm sorry) she was so sweet smiling the entire team did Great! Next stop over to Post Op and Wendy! I don't remember much but I do know she stayed close, she was kind. She explained everting went well and the Dr had already notified my family. I think I slept a lot of Post OP because she said after a little while they need me to stay awake, she told me where I was going next and I was rolled away! Off to Observation a new unit in the first floor near the ER. It was really nice- clean and definitely everything new. STAFF! Kudos to all of them for their professionalism, kindness, comforting words and supportive comments. Everyone was GREAT!! RN: Ricky PCT: Elizabeth RN: Jaquita PCT: Xavier PCT: Marilou Literally everyone was a little ray of Sunshine. I didnt have any bad experiences. Apologies for my winded review but if you chose Elmhurst Hospital for your Outpatient Surgical Services you will not regret it! PS my Surgeon Dr Ryon Hennessy and his PA are from Orthopedic Specialist. I will do a separate review for that team. Also Hospital OT team, I will do a separate review but still GREAT

I went in and all of the staff were super friendly and sweet. However, I do think some staff…read moremembers could use additional communication training. I was told by a nurse to park outside the main entrance because my father would be brought down shortly. I waited for about an hour, but he never came out. I called Customer Service for an update, and they told me that he had been released a while ago. However, no one brought him down to me like I was told they would. I then spent about 20 minutes looking for him because he had given me his phone. When I finally found him, I learned that he had been told something completely different--that I was supposed to wait outside of his room for him. They also told my father that I wasn't answering the hospital's calls. However, I answered every single time they called. I would repeatedly say "hello," but there would be no response on the other end. So I was very confused and frustrated to hear that they told him I wasn't answering when I was picking up every call. This resulted in my father and I getting into an argument because we were given two completely different stories. This could have easily been avoided with better communication between staff, patients, and their families. Overall, everyone I interacted with was kind, but the communication definitely needs improvement. Please work on making sure patients and their families are given consistent, accurate, and clear information. Thank you!

After YEARS of being a patient here, the front desk "women" ruin it yet again. VERY UNPROFESSIONAL,…read moreRUDE, CONDESCENDING, and plain out ignorant. I came in to get an order for bloodwork that should've been faxed last week and the place I went for lab work had no record of this at all. I came into the office to pick up said order and PEACH, the girl with the attitude sitting on the LEFT-closest to lab window was absolutely ridiculous. She rolled her eyes, was giving the nastiest looks when I asked to speak to the office manager. The office manager also got loud with me because I didn't know the girls name!!! INSANE and this office is a shit hole because of the people making minimal $!

The front desk staff has zero compassion or concern for their patients. They lacked empathy and…read morecustomer service. I had an apt scheduled and forgot my ID an they refused to see me. I have been waiting for this apt for over 3 months and this is how I was treated. Straight turned away.

I was in River Forest and I needed to see a physician since my doctor has a one week wait. I was…read moreable to be seen they took my insurance and I was set to go. The doctor was very knowledgeable about my condition and explained many different treatments and remedy's. This physician even though he is an MD has a holistic approach and believes that treating the body as a whole and figuring out the underlying causes is more important. He was very through with his exam all in a timely manner. I would personally like to thank this center for having such a physician on staff.

Just went there yesterday for my teenage son who had the FKelly Karas-Hedrick who is a DNP a (nurse…read morepractitioner with a doctorate degree), is the kindest and coolest professional urgent care provider with a bedside manner so positive, it's rarely seen in urgent care! We have seen her once a year or twice a year for three years for my two son's various flu and other injuries. We are so grateful she is there. Please don't leave, Dr Kelly! If every provider were like her, our medical field would be serving all patients SO well. Here's why: She always thinks of everything without me even asking, from meds, to at home things to do, to a school note, without hesitation. She always makes a little bit of small talk with my sons, but it's like she really cares. Bonus: The place is clean, the front desk staff is friendly, calm and efficient. They smile and are efficient and great with insurance and I haven't ever received a crazy bill from them ever. The wait time has never exceeded 15 minutes. We are out within 45 min including payment and lab tests. I am not getting paid by them to say all this stuff LOL haha! I don't know anyone there either....but I just have to call out this example of urgent care DONE RIGHT. Dr Kara's-Hedrick, DNP, please always continue being the best urgent care provider we've seen! To the staff: Stay well and take care of yourselves and know that your job MEANS A LOT to the community. Your kindness and helpful demeanor makes all the difference when we are feeling ill!

Stephanie took great care of me. I came in for a tetanus booster and thats what i got. She examined…read moremy cuts and scrapes, and gave me good advice. No nonsense, in and out.

Just the very WORST Health Care provider possible…read more I was unable to schedule an appointment because there os just an endless phone tree There is no human being available to answer What would ANYBODY do in.an EMERGENCY???!!!???

I received care for a poison-ivy rash from this location. I was under the impression this was an…read more"urgent care"-type center. There was no indication this was an emergency room and would be billed as such. The visit and treatment took ~5min. I received a bill for over $400 saying that this was an emergency room visit. I spoke with Edith B about disputing the bill, and she was no help. I would not recommend using this location for any medical treatment. The staff are not friendly, and will lie to you. Everyone working here should be ashamed to say they work in the medical field.

My psychologist referred me to Dr M. I'll admit, the building was a bit outdated and while I won't…read moresay his office is necessarily outdated, don't see him if you're looking for a new, shiny, hip, minimalist office - from the waiting room to any other room you'll be in or can see. My average waiting time is about 20 minutes, HOWEVER, they're excellent about getting you in same day if it's urgent, Which I suppose is why the wait time is a bit long. However, ultimately I continue to go bc Dr M doesn't just humor me he's listening to me, but he genuinely values what I say and think. He's not shy about taking the lead or disagreeing, but he truly collaborates with me for my best care plan.

Receptionist are always extremely condescending, they will argue everything you say as well as give…read morerude unhelpful comments if you ask questions. I had one respond with "well I wouldn't know because I'm not a nurse" maybe next time respond with a little more thought and care. They also can't keep a primary doctor to save their life I had been going there for 5 years and they went through 3 doctors, how concerning. I would avoid this place if you can they make it very clear that they don't actually care about your health, only milking as much money from you as possible. Seriously females avoid, please find doctors that make you feel safe respected and heard!

I needed to get in right away since hubby and I share a car; and we have a child needing to be…read moredropped off at school at 8:45am. I arrived 20 minutes before 8am, when doctors start seeing people. The woman at the check in desk (Debra) was very kind and helpful. She took care of everything, told me I was second & directed me where to go. No one was called in until 8:10am. The woman they called in first came after me and the other woman. Then, 3 more people went in (1 being the woman ahead of me & 2 individuals that arrived afterwards). I checked in with the front desk to see why I hadn't been called. Debra inquired. They called me next. The male nurse took my vitals and was friendly. After he left though, I wanted in the room to see a doctor for another 15 minutes. Checked with the desk; they said someone would be in soon and that there was someone with an emergency they had to attend to first. Doctor saw me for 5 maybe 10 mins max. She was nice. I just really hate how long the entire process took and was charge $50 for all that waiting and such short time seeing the provider. Considering I arrived early and was the second in line, this shouldn't taken as long as it did. I get that medical offices are understaffed; however, the fact that people were called in before me who arrived afterwards, that's unfair. Walk ins should be seen according to the order in which they arrived. I'd give this a one star review if it wasn't for the friendliness of the staff.

this review is for the good experience i always have when chris does my blood draw. he's…read morepersonable, kind, and excellent with his ability to somehow not make it painful!