I had a home remodel with new siding and roofing. almost immediately, I had mice in my basement…read more After three mice in 5 weeks, I contacted Pluto's Pest Control and they came out on the same day and a Sunday! I asked him if he was good at his job and he very confidentLt said yes. He did a very thorough home inspection and found several areas where the house was unsealed from the new siding job. He had a permanent solution to seal up these areas and set some bait traps as a temporary fix. two days later, he came out and spent over two hours sealing the open areas and he even fixed the stone flower bed wall that was messed up during the home remodel. he went above and beyond and very confidentLt assured me that my home was sealed to solve future problems. Another plus is that he has a background in roofing and siding services, so he knows what to look for. Pluto guarantees their work and conduct a follow-up after a month. They are pet friendly and I highly recommend them if you have a problem with mice or other pests. Thank you so much Pluto Pest Services!

Michael is the best. He was the first to respond. His quote was the most affordable. He was able to…read morecome same day. He came exactly in the 30 minute window he said he would. He was out there for almost a full hour, fully getting every single angry hornet with no fear. Up on his own ladder, and he answered all of our questions. Not only that but he said if they came back within 3 months that he'd come back and do it again. So worth giving him a call! Very grateful we chose Pluto's Pest Control. Happy customers.

Wow! Nick found the wasps' nest in about 4 seconds and he was done with treatment in quick-quick…read moretime. He even got up on a ladder and fixed some siding that came loose -- I didn't even tell him to. Then a couple of weeks later, he stopped by to see if the treatment worked. It totally floored me that a trade guy would provide that level of service. Nick and Advanced Pest go way above and beyond. You are nuts if you don't use this firm.

Responsive, knowledgable technician (Isaac!), timely, and effective. From quote to payment…read moreeverything went smoothly and professionally. I signed up for the recurring services. I noticed a difference outside in days after the initial treatment. Would recommend.

A ground nest of angry wasps made my yard dangerous. I guess I am not the only one this summer…read more Luckily Batzner was able to come out the next day from my call. The only part of the process was the timing: I was told to expect a technician between 1-5:00pm. I arranged my day for that timing. At 6:23AM I got a text saying my technician was 30 minutes away. I was still in bed but wondered if this was a glitch in the notification system. But I decided to be ready just in case it wasn't. And sure enough, at 6:50AM the truck drove down my driveway. He got to work immediately, spraying the nest with powder, and all around my house with bug deterrent. I was told to stay away from the next for 24 hours for my own safety because the wasps were really angry. And I was also instructed to let them know if I saw more in the next few days and they would be back out to retreat. So far, a week later, my yard is safe again, and my house has not seen any bugs at all inside. I got a 30 day waranty so I am paying attention to my surroundings in case I get infested again. Thank you for coming out quicky, but next time I will be ready for an early morning alarm!

Would not recommend this company. Charged me for services I never received. Called Customer service…read moremany times and they would not let me talk to the management. They also charged me for emergency service, which they came out to the house 2 1/2 weeks later to do the service. They contract out all there services to other companies, no one wants to take responsibility.

Mike always does a thorough job! From pests to spiders to mosquitos. He has handled it all for us…read more Highly recommend.

Mike has been our go-to person for continuous pest control. We live on a lake and have a lot of…read moreinsects, so I appreciate his service. Prices always reasonable.

I saw the reviews on Google and yelp for Orkin and decided to take a chance, and they may have new…read moremanagement, but my inspector Dorian who set everything up was great. He was extremely thorough. He easily Made a great plan to help us take care of a mouse infestation in our house. He mad a plan to seal every entry point from the roof to the foundation and helped us remediate our attic space. It wasn't the cheapest, but I have been with other companies and I can definitely say everything was the best quality. No corners cut and if you want premium protection, this is definitely It. I've used cheaper local companies and also similar large companies like Batzner. Orkin is definitely the best in my experience. I definitely recommend requesting Dorian.

Orkin New Berlin (Bob Lee) quoted my 88-year-old mother $20,000 to remediate the attic of her home…read more During the project Orkin damaged the finished ceiling in the garage. ORKIN (bob Lee) advised to wait for an insurance claim company to call and that the ceiling repair would be taken care of. 30 days later no call from their insurance carrier. In addition, Bob Lee the Branch Manager would not respond to our calls and concerns. ORKIN (Bob Lee) also signed my mother up for financing and turned the invoice over to a loan company without her knowledge. My mother intended to pay in full when the project was completed. Bob Lee or Robert Lee (goes by both names) who is the Branch manager is not trustworthily. This guy WILL FOOL you. ORKIN MISLED and lied. We are now seeking legal to seek damages to the ceiling and will report misrepresenting financing to the BBB and others. If there are others who had similar issues, please reach me to perhaps file a class action legal against this company. jgwaldron@centurytel.net

Best company ever! They care so much about their customers! I emailed them about an additional…read moreservice and they got back to me in minutes with a phone call to go over my needs! Sending someone out the morning of an event to get the job done. Explained the product and how it works and its safety. Just amazing!

Communication with this company is great. They email me the day before they arrive. When the tech…read moreis on the way to my house, I get a text. When my dog got out and I couldn't get her to come back, the tech was kind enough to go to another job and return and spray our property. Now, for why you're reading this, the mosquitos. I have to say Joe's works pretty darn good. We have a wooded lot so I didn't think a company would ever be able to get rid of the bugs but they have. We used to get chased into the house at dusk. We used to rush to shut doors and keep outdoor lights off. Now we can enjoy our patio. No more mosquitos.

Doug is very knowledgeable and friendly. We were having some ant and spider issues along with other…read moremiscellaneous things. Very good service and recommend for year round control.

Great service! Doug is a professional and helped us eliminate our mice problem. He took us around…read morethe house and was able to show us exactly where the problem was and fixed the issue immediately. I would definately recommend this service to anyone with an pest issue!

Sales lady did a great job explaining the cost and services. Our tech was perfectly on time. Did a…read moregreat job reconfirming everything he was going to do. He also talked me through exactly how the treatments work and how other customers like to do them. He seemed to care deeply about the results of the treatment and I'm looking forward to the follow ups. Sounds like pricing and policies vary by the reps you have. I guess you should read the contract closely before signing up to see if yours are offering fair terms. Here's what ours are: $99 discounted first visit. $129 per quarterly visit. 12 month contract. If you cancel before 12 months you have to pay the diff between the discounted first visit and it's normal price. That normal price is $249 so it'd cost us $150 to cancel.

Sales rep was extremely pushy, overstayed his welcome. I was honestly considering getting a service…read morecontract, but throughout the conversation once I told him to give me some time to just think about it and talk it over with my family is when he started getting very pushy and changed the pricing several times to the point where he was trying to offer to send me money through Venmo to sign up for the one year contract. He was going all over the place with this pricing, offered to do the first service for free, he was going to give me $500 if I signed up because he said he would still be making money off the contract through his commission, the whole thing was just not right with how many times he changed the pricing. Towards the end you could tell he was getting very frustrated that I didn't want to sign his contract. Overall a very bad experience and a company I would not want to do business with,

Found Bug Man & Queen Bee on Yelp, after we discovered an ant problem not too long ago. They had…read moregreat reviews, so we thought we'd give them a shot! All around solid experience. Not only were they quick to come out, they were very thorough in their job both inside and outside the house. The service gentleman was super polite and honestly just helpful in giving us pointers for prevention. We also thought they were very fair priced. And most of all, the company did not force us into any kind of crazy subscription package or reoccuring services. There has been so many solicitors from other companies coming to our front door, hassling us with on-going sales pitches. Very appreciative that The Bug Man & Queen Bee didn't do anything of the sorts. I'd recommend them to others and will certainly use them in the future if needed.

Great quick service, and got rid of the bees with one stop. Will definitely use them again if…read moreneeded.

Didn't take care of my mice but tried to sell pest control. Proceed with caution. Very fast…read moreresponse

So here's the thing with Orkin…read more First of all, when they sent the document basically wanting blanket auth to charge anything they wanted on my card...no. I refused to sign that, instead I pay by check for each service. You need to know your rights - you are NOT required to give them a credit/debit card nor should you. I understand in this era of fast payments you don't want to write a check - you go right ahead and give that card while they charge endlessly to where you're forced to do a stop. Go right ahead. I digress. Second, the techs (both of them) were respectful, polite and seemed to want to do the best job. The problem is procedure. Orkin is a "spray and pray" service. They don't triage to understand EXACTLY what's wrong. They'll tell you "oh, that's a free service if you want it", then charge you to fix it. So the spray guys are essentially just spraying chemicals with unknown health impacts to the residents and without understanding whether it's even necessary to begin with. The first guy was specifically told that I needed to understand how insects are even getting in to begin with. He said he would look around. After he was done, he mentioned he had placed stick traps and to keep an eye out. The problem with this: he placed stick traps at two of the window wells that, when the wind really kicked up, I observed that basically there was a 6-inch gap between the floor joist and the well glass, such that you could even stick your arm completely out. He never brought this to attention, but it means there was no way he checked. I remediated these myself with R38. Insects are still present outside with no noticeable decrease. 90% decrease of insects inside the basement (after my insulation install). So that was $150 for (basically) four stick traps that cost about $20 total. Second guy comes, and I tell him to just spray the outside since the inside was an oversight of the first guy and not an actual interior infestation. He shakes his head (at the ineptitude of the first guy), apologizes that happened, the proceeds to spray. The problem with this: he never asked about specific types of insects. The invoice said that he sprayed for spiders only. While it is true that there's a bit of a spider problem, there are way more problems, such as flies that congregate around the outdoor lights, ladybugs (this is a BIG problem), silverfish, and other crawly type insects. So another $100 for a service that didn't cover the actual problem. Someone reached out after I submitted a service review, and I explained the oversight of the first guy (the second guy was just doing his job and never made any direct promises or statements of what he would do). She says, basically, that they don't look for problems, they just spray, it's another group that actually looks for problems. Just like it's another group that does sealing, etc. I told them to cancel immediately (and they don't have my card, so they don't have a choice in the matter). In summary: Orkin's "spray and pray" might work for less aware homeowners, maybe? But it's not the right answer. What they need to do is create a task force approach: - Assessment guy (or gal) goes out there WITH the spray guy (or gal) and WITH the insulation guy (or gal) to do a walkthrough of all known problems. - Assessment person makes a plan with the other two about how they're going to solve the problem. - Between the three of them they rotate visits doing their thing while Assessment person continually checks for needed adjustments to the plan, until the situation is solved. I know why they don't do this. It's because their charges are 95% labor. To do it right, they would need to charge you $500/visit, and they know most homeowners won't do that (because most homeowners won't pay unless and until they know it's fixed). The way you solve that is with a lien if they don't pay. Either way, I would never recommend this. And I'm aware that Terminix and others do basically the same thing.