Didn't take care of my mice but tried to sell pest control. Proceed with caution. Very fast…read moreresponse

So here's the thing with Orkin…read more First of all, when they sent the document basically wanting blanket auth to charge anything they wanted on my card...no. I refused to sign that, instead I pay by check for each service. You need to know your rights - you are NOT required to give them a credit/debit card nor should you. I understand in this era of fast payments you don't want to write a check - you go right ahead and give that card while they charge endlessly to where you're forced to do a stop. Go right ahead. I digress. Second, the techs (both of them) were respectful, polite and seemed to want to do the best job. The problem is procedure. Orkin is a "spray and pray" service. They don't triage to understand EXACTLY what's wrong. They'll tell you "oh, that's a free service if you want it", then charge you to fix it. So the spray guys are essentially just spraying chemicals with unknown health impacts to the residents and without understanding whether it's even necessary to begin with. The first guy was specifically told that I needed to understand how insects are even getting in to begin with. He said he would look around. After he was done, he mentioned he had placed stick traps and to keep an eye out. The problem with this: he placed stick traps at two of the window wells that, when the wind really kicked up, I observed that basically there was a 6-inch gap between the floor joist and the well glass, such that you could even stick your arm completely out. He never brought this to attention, but it means there was no way he checked. I remediated these myself with R38. Insects are still present outside with no noticeable decrease. 90% decrease of insects inside the basement (after my insulation install). So that was $150 for (basically) four stick traps that cost about $20 total. Second guy comes, and I tell him to just spray the outside since the inside was an oversight of the first guy and not an actual interior infestation. He shakes his head (at the ineptitude of the first guy), apologizes that happened, the proceeds to spray. The problem with this: he never asked about specific types of insects. The invoice said that he sprayed for spiders only. While it is true that there's a bit of a spider problem, there are way more problems, such as flies that congregate around the outdoor lights, ladybugs (this is a BIG problem), silverfish, and other crawly type insects. So another $100 for a service that didn't cover the actual problem. Someone reached out after I submitted a service review, and I explained the oversight of the first guy (the second guy was just doing his job and never made any direct promises or statements of what he would do). She says, basically, that they don't look for problems, they just spray, it's another group that actually looks for problems. Just like it's another group that does sealing, etc. I told them to cancel immediately (and they don't have my card, so they don't have a choice in the matter). In summary: Orkin's "spray and pray" might work for less aware homeowners, maybe? But it's not the right answer. What they need to do is create a task force approach: - Assessment guy (or gal) goes out there WITH the spray guy (or gal) and WITH the insulation guy (or gal) to do a walkthrough of all known problems. - Assessment person makes a plan with the other two about how they're going to solve the problem. - Between the three of them they rotate visits doing their thing while Assessment person continually checks for needed adjustments to the plan, until the situation is solved. I know why they don't do this. It's because their charges are 95% labor. To do it right, they would need to charge you $500/visit, and they know most homeowners won't do that (because most homeowners won't pay unless and until they know it's fixed). The way you solve that is with a lien if they don't pay. Either way, I would never recommend this. And I'm aware that Terminix and others do basically the same thing.

This company is wonderful. They are so efficient and thorough, plus extremely kind, respectful and…read morefriendly. After nine years of using them, I have never once had a negative experience.

I can't give them enough stars! Used them on a recommendation of our sons who had squirrels in…read moretheir chimney. Last Fall we woke up to noises in our attic and insulation on part of a lower roof. Nathan came and diagnosed the problem right away. Red squirrels made a home! Humanely (and that was important) trapped 2 and relocated them. These people do a great job and have a heart for the animals as well. Recommend without hesitation. Update 2/4/2026: Had them back again for a mice problems. Solved immediately. Can't recommend them highly enough. Ryan was the tech and he was also excellent!

We had a slight bed bug infestation at a group home. Called Batzner for help and it took over 2…read moreweeks to come and treat. They returned 2 weeks later and treated again, returned 2 weeks later and treated again. Was told at the last 2 rechecks all was clear. That was not the case. Monday February 16, 2026 at 9 am they returned for a recheck and I was told all clear. By Tuesday February 17, 2026 at 2 am, bites were apparent, which caused a severe allergic reaction necessitating a trip to the clinic. I found the bed bugs where the technician cleared and said all good. Called Batzner Feb,17, 18, 19, 20, 23. I am still waiting for that phone call within 24 hours!! $4000 for what? 3 trips to the emergency room and still have issues.

I wish I could rate Batzner with ZERO stars because their work is worth nothing! They have a great…read moresalesman, Jim, who will convince you to approve extremely expensive interior and exterior pest prevention. Batzner DOESN'T do the work! They sub it out and in our case, we were charged $800 for a 30 minutes of a guy laying a bit of chicken wire over a hole. NOT what was contracted for! I called over 6 times to state the job was not done with no remediation. I finally asked for a refund and was denied. DO NOT GIVE THIS COMPANY ANY IF YOUR MONEY!!

Very happy with the service. The owner did a thorough inspection of the property, found where the…read moremice were getting in and closed off the openings. She also cleaned out the nest and mice carcssses she found in the box sill. This was done, all at a reasonable price. We should have called A Pest 2 Go years ago!

This company I rank very high. They are understanding. They explain everything that they're about…read moreto do. They help you to understand maybe how some of these incident may have happened. Very well professional.

Deceptive practices when trying to cancel the policy. Tried twice now and they keep changing t the…read morerules and dates to cancel. DO NOT USE!!! They need to be investigated!

I've had Captive for a couple of years. The agents they send out are nice and I haven't had to…read morehave anything retreated. My complaint is customer service. I have call more times than I can count. I only want service on a quarterly basis but they keep scheduling me for six to eight weeks. I'm ready to find someone with customer service that actually listens and does what you ask.

We battled a red squirrel invasion for months, and it was honestly driving us crazy. We finally…read morecalled Critter Control -- and we should have done it sooner. From start to finish, the experience was outstanding. The staff was responsive, professional, and extremely knowledgeable. Communication was clear the entire way through, which made a stressful situation feel manageable. When Ray Judd came out, he immediately put us at ease. He walked us through exactly what was happening, how they were getting in, and what needed to be done to fix it -- thoroughly and correctly. Yes, there was a little sticker shock at first. But after seeing the level of expertise, the quality of the work, and finally having peace of mind again, it was absolutely worth it. If you are dealing with unwanted wildlife, call them. They get it done right.

I called CC because I had squirrels in my attic. Ray came out promptly to evaluate the situation…read more I had red squirrels , mice, and flying squirrels in my attic. They destroyed the insulation and made a mess of it. Also in my garage there were squirrels, and mice. I have to admit I had sticker shock when I got the quote ! But Ray was so professional, and helpful, that I realized that I had no choice in the matter. Cleaning, and disenfecting the attic, new insulation took a full day. they were so tidy and efficiant. His crew are very polite and professional . It was a long process to eliminate this problem , but well worth it. Ray always returns calls promptly, and genuinely cares about the welfare of customers. If I could give CC 10 stars, I would!

Used this company in 2020. To start off, I kept calling them often with more questions I thought…read moreof. Doug was just great at answering all my questions and very informative. The service tech that came out to my house was just as knowledgeable. Felt very comfortable and secure that I hired a good company. I just called them again in 2026 because I thought I had another infestation. Their prices were still affordable after six years. I scheduled my appointment, and then, after three more calls to Doug, I sent him a picture of the pest. Turns out it was tick. Doug was honest and cancelled my appointment, since I didn't need his service. He didn't try to lie or tell me I still needed service. I appreciate the honesty.

I would recommend these guys a million times over. We had a…read moresmall infestation that we had suspected but couldn't confirm for months until finally I found a single bug and caught him in a jar. We called Terminix first for a free inspection but their performance was lackluster. Their guy checked our bedroom but never pinpointed the source of the problem and quoted me $800 for a treatment anyway. Didn't inspire much confidence so I called Affordable Bed Bug Exterminators instead because they sounded so professional on the phone, they quoted me less than half the price and I figured they would be more specialized anyway. When I talked to Doug on the phone, I actually asked him why they're so cheap, and he explained they're a much smaller company with more efficiency and less waste so they are able to charge less. Sold! They sent James out to us the next day to treat our apartment as well as our downstairs neighbors' to be safe and within 10 minutes I was glad I chose ABBE. He located the bed bugs right away nestled away in our headboard and showed them to me. He was so patient and answered my many questions and he was so kind to my neighbor who was overwhelmed with the whole ordeal. His sweet demeanor gave us so much peace in an otherwise traumatizing and violating situation. Afterward I let my bed bug prisoner out of the jar to walk around in some of the treatment sprayed along our baseboards then put him back in the jar to watch what would happen. He was sufficiently dead by the next day. Sorry little blood sucking cretin, it was me or you. It's been almost a month and I'm so happy to report no more bites! So glad we chose Affordable!