I can't give them enough stars! Used them on a recommendation of our sons who had squirrels in…read moretheir chimney. Last Fall we woke up to noises in our attic and insulation on part of a lower roof. Nathan came and diagnosed the problem right away. Red squirrels made a home! Humanely (and that was important) trapped 2 and relocated them. These people do a great job and have a heart for the animals as well. Recommend without hesitation. Update 2/4/2026: Had them back again for a mice problems. Solved immediately. Can't recommend them highly enough. Ryan was the tech and he was also excellent!

This company is wonderful. They are so efficient and thorough, plus extremely kind, respectful and…read morefriendly. After nine years of using them, I have never once had a negative experience.

Deceptive practices when trying to cancel the policy. Tried twice now and they keep changing t the…read morerules and dates to cancel. DO NOT USE!!! They need to be investigated!

I've had Captive for a couple of years. The agents they send out are nice and I haven't had to…read morehave anything retreated. My complaint is customer service. I have call more times than I can count. I only want service on a quarterly basis but they keep scheduling me for six to eight weeks. I'm ready to find someone with customer service that actually listens and does what you ask.

Michael did a fantastic job for us. We asked him for a second opinion after another provider…read morerecommended extensive work on our house. Michael inspected thoroughly and recommended effective solutions at reasonable rates. His background in construction and roofing really aids in his expertise. He's efficient, reasonably priced, on-time and went above and beyond for us in several aspects. We cancelled our maintenance service from the other provider and went with Pluto's quarterly maintenance service. Highly recommend.

Michael is the best. He was the first to respond. His quote was the most affordable. He was able to…read morecome same day. He came exactly in the 30 minute window he said he would. He was out there for almost a full hour, fully getting every single angry hornet with no fear. Up on his own ladder, and he answered all of our questions. Not only that but he said if they came back within 3 months that he'd come back and do it again. So worth giving him a call! Very grateful we chose Pluto's Pest Control. Happy customers.

Didn't take care of my mice but tried to sell pest control. Proceed with caution. Very fast…read moreresponse

So here's the thing with Orkin…read more First of all, when they sent the document basically wanting blanket auth to charge anything they wanted on my card...no. I refused to sign that, instead I pay by check for each service. You need to know your rights - you are NOT required to give them a credit/debit card nor should you. I understand in this era of fast payments you don't want to write a check - you go right ahead and give that card while they charge endlessly to where you're forced to do a stop. Go right ahead. I digress. Second, the techs (both of them) were respectful, polite and seemed to want to do the best job. The problem is procedure. Orkin is a "spray and pray" service. They don't triage to understand EXACTLY what's wrong. They'll tell you "oh, that's a free service if you want it", then charge you to fix it. So the spray guys are essentially just spraying chemicals with unknown health impacts to the residents and without understanding whether it's even necessary to begin with. The first guy was specifically told that I needed to understand how insects are even getting in to begin with. He said he would look around. After he was done, he mentioned he had placed stick traps and to keep an eye out. The problem with this: he placed stick traps at two of the window wells that, when the wind really kicked up, I observed that basically there was a 6-inch gap between the floor joist and the well glass, such that you could even stick your arm completely out. He never brought this to attention, but it means there was no way he checked. I remediated these myself with R38. Insects are still present outside with no noticeable decrease. 90% decrease of insects inside the basement (after my insulation install). So that was $150 for (basically) four stick traps that cost about $20 total. Second guy comes, and I tell him to just spray the outside since the inside was an oversight of the first guy and not an actual interior infestation. He shakes his head (at the ineptitude of the first guy), apologizes that happened, the proceeds to spray. The problem with this: he never asked about specific types of insects. The invoice said that he sprayed for spiders only. While it is true that there's a bit of a spider problem, there are way more problems, such as flies that congregate around the outdoor lights, ladybugs (this is a BIG problem), silverfish, and other crawly type insects. So another $100 for a service that didn't cover the actual problem. Someone reached out after I submitted a service review, and I explained the oversight of the first guy (the second guy was just doing his job and never made any direct promises or statements of what he would do). She says, basically, that they don't look for problems, they just spray, it's another group that actually looks for problems. Just like it's another group that does sealing, etc. I told them to cancel immediately (and they don't have my card, so they don't have a choice in the matter). In summary: Orkin's "spray and pray" might work for less aware homeowners, maybe? But it's not the right answer. What they need to do is create a task force approach: - Assessment guy (or gal) goes out there WITH the spray guy (or gal) and WITH the insulation guy (or gal) to do a walkthrough of all known problems. - Assessment person makes a plan with the other two about how they're going to solve the problem. - Between the three of them they rotate visits doing their thing while Assessment person continually checks for needed adjustments to the plan, until the situation is solved. I know why they don't do this. It's because their charges are 95% labor. To do it right, they would need to charge you $500/visit, and they know most homeowners won't do that (because most homeowners won't pay unless and until they know it's fixed). The way you solve that is with a lien if they don't pay. Either way, I would never recommend this. And I'm aware that Terminix and others do basically the same thing.

Orkin New Berlin (Bob Lee) quoted my 88-year-old mother $20,000 to remediate the attic of her home…read more During the project Orkin damaged the finished ceiling in the garage. ORKIN (bob Lee) advised to wait for an insurance claim company to call and that the ceiling repair would be taken care of. 30 days later no call from their insurance carrier. In addition, Bob Lee the Branch Manager would not respond to our calls and concerns. ORKIN (Bob Lee) also signed my mother up for financing and turned the invoice over to a loan company without her knowledge. My mother intended to pay in full when the project was completed. Bob Lee or Robert Lee (goes by both names) who is the Branch manager is not trustworthily. This guy WILL FOOL you. ORKIN MISLED and lied. We are now seeking legal to seek damages to the ceiling and will report misrepresenting financing to the BBB and others. If there are others who had similar issues, please reach me to perhaps file a class action legal against this company. jgwaldron@centurytel.net

I agree with all the bad reviews the saving grace for them is Alexander J. He is great and I was…read morealways happy to see him when he was scheduled for my service

I hired TERMINIX in July 2023 to do an exclusion job around my house parameter and it was not…read morecompleted. Waukesha manager claimed he came to check the job on August 1st 2023, after I complained about work not completed, and he stated he came to house, I was home and never knew, stating the job was finished. After several calls to TERMINIX and complaints. They came 8 months later to "FINISH" the original job I paid $4700 dollars for. Then when I asked for my Prepaid annual renewal fee back of $180, the Waukesha manager stated only if I cancel my service date of April 11, 2024. When that was for the work that was NEVER completed. Why would I want service for an additional year with the lack of service I received?? AND if still under the first year contract!! Manager was untruthful and argumentative when I asked Contact 6 to reach out to TERMINIX. Poor service, no follow through, and poor communication on TERMINIX as a company. Worst mistake I have ever made was to request there services for mice control.

Tenants BEWARE! Terminix technicians can be used to spy on you and report personal information they…read morefind in your habitation to the landlord and OTHER TENANTS! That is what happened to me. Terminix was suppose to just provide a quote for services. Instead, they came in to search for personal information another tenant of the building was demanding and then reported that information to them! I feel violated! I tried to file a complaint, but they don't accept complaints! No values, no responsibility, no accountability. Find a different company!

The technician came over on time even a little early, which was great. He was very good with…read moreexplaining to my wife about what he was doing and what he was using and very thorough. They did everything. Everything was done and thoroughly explained. They are very responsive. This is the greatest pest service. I'm giving them five star which is how I picked them in the first place. they did everything for one price The box elder eagle will be a lot less. It is awesome. We had the bees treatment because they got in the house.

This year's (3025) mosquito herd is massive. Property is acres of field, woods, shrubs & trees. I…read moreexpected only minor relief. Had about a 60% reduction in mosquitoes. This is very impressive. They can't be completely gone & will be back but a least they ate tolerable. Not a waste of time or money at all!​​​

Doug is very knowledgeable and friendly. We were having some ant and spider issues along with other…read moremiscellaneous things. Very good service and recommend for year round control.

Great service! Doug is a professional and helped us eliminate our mice problem. He took us around…read morethe house and was able to show us exactly where the problem was and fixed the issue immediately. I would definately recommend this service to anyone with an pest issue!

Very happy with the service. The owner did a thorough inspection of the property, found where the…read moremice were getting in and closed off the openings. She also cleaned out the nest and mice carcssses she found in the box sill. This was done, all at a reasonable price. We should have called A Pest 2 Go years ago!

This company I rank very high. They are understanding. They explain everything that they're about…read moreto do. They help you to understand maybe how some of these incident may have happened. Very well professional.