I have been so pleased with the service I have received from IK Cleaning Service. They have done an…read moreexceptional job cleaning my house. They are very professional, timely, and have been responsive to my needs.

Needed a "move out" cleaning in short notice. They did an amazing job at an extremely reasonable…read morecost. Would definitely recommend!

Very professional. Great job. Will definitely use them again! Thank you for all your help.read more

Josh was quick in responding to my long distance request for service. (I am in NC) I wanted to give…read moremy daughter the gift of a clean house, including windows, inside and out, for Christmas. She loved the idea. Josh was helpful in coordinating with my daughter to set up the appointment. The person, Marion, who did the cleaning did a magnificent job. My daughter reported that Marion was efficient and thorough, along with being very pleasant. My daughter, a working mother and wife, keeps a nice house. But her schedule doesn't allow for the deep cleaning that Marion did. I am a discerning consumer and I can't think of any improvements that this company needs to make. Good job Josh! And thanks again Marion. Give Tidy Up a try. I think you will be very happy with their services.

Everything went well, prompt professional service! What else could you ask fpr! As I said!read more

I booked an 8 hour deep cleaning, for the home of my grandchildren. I'm visiting from Tennessee…read moreand arrived on Sunday, and booked the appt with Citrus Clean Co. on Monday morning after seeing the condition of the home. I'm beyond desperate! I was told that Tammy would be arriving at 9am on Thursday. The company was kind enough to send me a reminder on Wednesday at 4pm to confirm. Fast forward to 8:21am, day of, and the office calls to cancel. I've already paid for and sent to the grandsons to a babysitter for the entire 8 hours today, AND it's going to take 7-10 business days to refund my $648 I prepaid for your cleaning service. You've cost me money now. Your customer service was very friendly, but it's nothing when it only adds up to trouble and frustration for the customer you said you'd provide a service to. Thanks for nothing.

Pass on this business! Not a fan of poor customer service!…read moreSuch a disappointing experience. Cleaners were fine but the owner is extremely unprofessional and obviously doesn't understand how to run her business. Negotiated a fair rate of $70 for a for a very simple 2 hour clean. Half way through the one person job, another joined to help complete the work because of a scheduling issue (first cleaner had to get to her second job.) They were out in 2 hours and 25 minutes. Probably would have been 2 hours, as agreed upon, if first cleaner didn't have to spend so much time talking to you and 2nd cleaner wasn't out in the parking lot having a smoke. Annie sent an email complaining about all of her operating costs and attempting to charge us for 4 hours instead. WHAT? Simple math, Annie. Also an agreed upon rate! Since when do cleaners charge by the head - isn't that your job to assess how many people will be needed for the job when you agree to the rate? Messages for Annie: When you agree upon a rate, you can't just decide to change it after the fact. Customers don't care about your operating costs. Customers need to know ahead if you plan to charge per cleaner that shows up to help complete the job. We're all in Fairport, Annie. Seriously, mileage and travel expenses? Learn your business. Treat your customers as if you'd like to stay in business.

As others have reviewed this service takes zero accountability for doing a terrible job. I used…read morethis service one time and it was/continues to be a horrible experience. My house had been cleaned professionally for years in 4 man hours, yet 3 weeks after a prior professional clean it took this service 7 hours and my house was still dirty! Bathrooms weren't cleaned, windows still had hand prints from my children, the kitchen cabinets weren't cleaned, NOTHING was dusted... I could go on and on. Most importantly all of these items were discussed at length as top priority to me. When I returned home from errands I saw one employee with her phone in her hand and the other had her phone laid out in her sight of where she was working. When I brought these issues up to the owner, Ann, she was immediately insulting and tried to blame me for why the house was still dirty. Instead of apologizing and attempting to salvage the relationship she was rude and is now threatening to sue me. Do yourself a favor and stay away from this company. The combination of poor work and terrible management is a recipe for disaster **adding to her response- very typical. Still no accountability. I did not pay because my house was not cleaned. No payment for no service.

A+ service! Highly recommend Very thorough and professional. Will definitely keep using this agencyread more

From the owner: Unlike other cleaning services our cleaning service provides everythingread more

Very good cleaning service for our very old house, which includes floors, carpets, bathroom, and…read morekitchen. Extra effort goes into getting lots of shedding off of floors and loveseat dropped by our loving spaniel. Highly recommend.

Nikka has been cleaning our house for a few months now. She is a very hard worker and does a…read morewonderful job. I would recommend her to anyone. The quality of her work goes above the amount of money she charges. She is a friendly person and so glad we found her.

This is the worst, most unprofessional cleaning company I have ever encountered. Upon checking, I…read morecouldn't find a legally required general business license in the New York Department of State (NYSDOS) business entity database under this company's name. I hired KK Deep and Standard Cleaning last Thursday (based on one 5 star rating on Yelp) to clean a rental house I have in Rochester as my tenants are scheduled to move in last weekend. The cleaners were done in a bit less than 1.5 hours for a 4bedroom 1.5 bathroom house, which was faster than I had expected but my house was cleaned quite thoroughly by me already except for the kitchen and the full bathroom (which I had told KK) so I thought it was ok. KK sent me a few pictures and all look pretty good and I paid the $250 they asked, although the initial estimate they had given me was $150. Got a text message and a few pictures from my property manager this morning informing me that the house is not clean enough (dirty stove, dirty fridge and dirty shower) to be ready for the tenants. I texted and sent the pictures to KK. The owner did apologize initially for the poor job but told me she had to work all day and had to find somebody else to go to my house, knowing that their poor job had already messed up with the lease. I posted this poor factual review 1and half hour later without hearing back from her. She texted me 2 hours later said her cleaner will go to my house but then texted me a few minutes later that she would not send her cleaners to my house to clean the stove and fridge because I had written a bad review on Yelp. I told her I'd remove the bad review after her cleaners complete cleaning the dirty stove and fridge, but she refused to communicate further and hang up the phone when my property manager tried to call her.

Great cleaning at a great price. I use them monthly now for my house. Great customer service and…read moreresponse time too.

My previous cleaning service couldn't deliver her service due to an urgent issue, and her employee…read moredidn't show up as promised. Since I had a flight booked, I urgently needed a timely solution for the apartment that has been 8 years without proper deep cleaning. Lisa promptly answered my call and reviewed my needs through pictures, offered a fair and upfront price without any bluff, and, together with Tracy, provided the help I needed. Lisa communicated with me clearly and followed priorities and instructions . within 10 minutes, you can tell they are a team who does work efficiently and effectively - they quickly assessed the situation, identified the necessary tools, delegated tasks, and then got straight to work. I would highly recommend Lisa's service to you if you are looking for service with accountability.

I found CCS for my busy girlfriend who wants a spotless house but is too overloaded with work to…read moreclean to her own satisfaction. Girlfriend is a very demanding woman, a perfectionist, she even finds fault with professional installations and services. But Lisa from CCS has been cleaning here for a month or so now and girlfriend has not uttered a word of complaint. That tells me that Lisa is doing a hell of a good job.