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    Mike Craig Ford-Mercury

    3.0 (2 reviews)

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    15 years ago

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    Stanley Ford Gilmer

    Stanley Ford Gilmer

    3.0
    (7 reviews)

    This five star is for Jonathan Pankrez the service manager and his team! Jonathan went above and…read morebeyond to help us. We had originally purchased a used expedition in May 2020 and it was a maintenance nightmare from the moment we drove it off the lot. The sales side would only get a one star. The sales manager Mario always seemed inconvenienced when we would call about the problems we were having and always made it out to be a money issue. I told him we felt more like just another sale and not a customer that he valued and cared about. Had it not been for Jonathan in the service department it would have most likely been a huge legal ordeal. Jonathan did everything he could to try and fix the expedition. After a month of our vehicle being in the shop and several loaner cars, Jonathan helped us get into a new vehicle. We traded the expedition for a new dodge caravan and we are now very happy with our purchase. I highly recommend Jonathan and his team! Jonathan truly cares about the customer and their family!!

    Do NOT get service here! On week 5 of waiting for our vehicle to be repaired and we're no closer…read morenow than day 1 of dropoff. They don't return phone calls, much less call you on their own to give status updates! They suggested we call Ford corporate to try to get the ball rolling on a backordered part so we did. Ford corporate informed us that the part wasn't even expedited to begin with. This whole experience has been ridiculously awful!!! 0 out of 10, DO NOT RECOMMEND!!!

    Mike Craig Ford-Mercury - car_dealers - Updated August 2026

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