Very nice dealership and the sales people were very friendly. The problem arose when we sat down to…read moredeal on a used vehicle and they immediately tried to add a $2,999 inspection fee to the sticker price. They said they do this on all of their vehicles. We were not amused after having driven 2+ hours based on an internet price. They do have a good selection of vehicles, but this is not a dealership for price-sensitive buyers.

I bought a 2026 Nissan Rogue from them. I traded in my old car one in on the 2nd of May. The…read moredealership has not paid off my old vehicle and Navy Federal is charging me for my old one. The sales person gave me 678-496-9595 to contact the Tag and Title department. I called them for 3 days. No one every called me back. When I final got someone the lady told me that I had the wrong department. She transfered me to someone and they hung up on me. I tried to called back and no one else answered the phone. When I say I must have called them a 100 plus times for an hours or so back to back. No one every pick the line up. This is some BULL. Now I am being charge for the new vehicle and the old vehicle. I would never recommend this type of stress to nobody. This type of customer service will run this company out of business.

Our recent truck purchase at Newnan Peachtree Chrysler Dodge Jeep Ram started off incredibly well…read more Despite me having surgery the day before, Roshan (our salesman) and Tre Flowers (sales manager) made the entire process seamless, handling everything remotely. Roshan even drove the truck to us to finalize the deal! When we found a few paint chips and a door ding, Roshan assured us they'd be fixed. However, getting those minor repairs completed became a major hassle, dropping our experience to 4 stars. I had to constantly chase them to schedule the initial touch-up, which was subpar and didn't fix the ding. Austin, another sales manager, then promised to send it to their body shop, but again, it required persistent follow-up from me. The repair took nearly two weeks for what seemed like minor issues. We faced a lack of communication regarding progress and had initial difficulty securing a rental car (though Austin did step up to help with this later). It was frustrating to essentially be without our new truck for so long over a few small cosmetic fixes. While the sales team initially went above and beyond, the post-sale follow-through on repairs was a significant letdown, requiring far too much effort on our part. In the end, we do love our new Ram. Took a little bit for my husband to get over trading in the "old" one.

Don't bother making an appointment for service, because I was told that "there was no point" in…read moremaking one! I booked an appointment online a few days ahead of time for a warranty repair and oil change. I got a text asking me to confirm the morning of my appointment. When I showed up and told the person at the front desk that I had an appointment, he didn't bother to ask my name to look up my info, but just asked why I was bringing it in (when I put all of that info in online), and told me that I would have to leave it at least 2 days because they had a lot of cars that were dropped off that were ahead of me that they wanted to finish before the weekend. I asked if those people had appointments, and he said that "90% of people do not make appointments", and that making an appointment doesn't mean that it will be repaired that day or even looked at. This makes absolutely no sense to me. He said that they were thinking about taking the appointment option off of their website, because there is no point in making one. I told him that I wished someone would've called me to let me know this so I wouldn't have come that day or could have gone up there on a different day, and he said that they don't look at the appointments that they have until the day of. During our conversation, neither the service person I was assigned to nor management bothered to come out and talk to me. I don't care if I have to drive to Carrollton or Timbuktu, but I will not be coming back to this sham of a dealership!

I took my Highlander SUV to Toyota of Newnan for the first 70,000 miles, as my car had an extended…read morewarranty. Never had a problem - great vehicle. But once the warranty ended, I had my oil changed closer to my home. Then I received a coupon in the mail for a great oil change deal, so I went back. The service dept. leaves something to be desired IMO, esp if you are a single female who knows nothing about cars. First, they found a cracked boot. I got a second opinion closer to my house and Toyota was 1/2 the price. Or so I thought. I mentioned this to the service writer. Not once did he tell me that the price quoted me was only for 1/2 the axle. I know nothing about cars & I feel that he just wanted me to get the job done there, knowing full well that the other quote I received was for a FULL axle. The work was done & the price was as quoted EXCEPT for a $95 shop charge. This WAS NOT part of the original estimate. This is super shady - will not be going back EVER.

I don't usually leave reviews, but this needs to be shared…read more This was my fourth vehicle from Toyota of Newnan, and I've bought over seven vehicles over the years. I trusted this dealership because I've had good experiences in the past. That trust was completely broken. I recently purchased a 2019 vehicle with about 64,000 miles. The Carfax showed a strong maintenance history, and I was told the vehicle had been inspected and was ready for sale. Within days, I noticed a noise that clearly wasn't normal and brought it back. First visit, they said they couldn't replicate it. Second visit, two technicians drove it, confirmed they heard the noise, performed a multi point inspection, and still told me everything was fine and the vehicle was operating as intended. I have paperwork showing this. I was never told about any issues. Something didn't sit right, so I took it to Subaru of Newnan. Within minutes, they found multiple major problems totaling around $7,000 in repairs. This includes an exhaust manifold failure, timing cover reseal, alignment issues, and steering concerns. These are not minor issues and not normal for a vehicle with this mileage. I haven't even gone through a full tank of gas since buying it. These problems were there. I went back to Toyota and asked them to unwind the deal. They refused. The only options they gave me were to repair it through their service department or get into another vehicle on their lot. I declined both because I no longer trust their inspection or service process. I was also told that if something isn't considered a safety issue, it may not be repaired or even disclosed before being sold. That should concern anyone buying a vehicle here. After years of loyalty, this is how I was treated. I strongly recommend getting any vehicle independently inspected before buying from this dealership.

DJ is the best! Great customer service! Ask for DJ when you get there! He made sure everything…read moreran as smoothly as possible!

I'm dealing with an intermittent lane assist issue -- covered under warranty -- and Lou Sobh Kia of…read moreNewnan is unwilling to schedule diagnostic service at a time when a courtesy vehicle is available. That is unacceptable. I previously brought the car in for this same safety-related issue and spent more than four hours waiting on site, only to be told they were unable to replicate the problem. I ultimately had to record the issue while driving just to demonstrate that it was actually happening. When I tried to schedule another appointment, I was told the diagnosis could take up to two days. However, because courtesy vehicles are apparently never available, the dealership offered no reasonable accommodation despite this being a warranty issue involving a safety concern. I just have to be without a car for two days, at my own expense. Given that the lane assist system is not functioning properly, I expected a greater sense of urgency, better accommodation, and more responsive customer service. Instead, I'm once again left to find another Kia dealership willing to take a safety-related warranty issue seriously.

Had a great experience while purchasing a new CR-V from KC at Honda of Newnan. She was very…read moreknowledgeable about all of the car features and explained them all in detail. She also communicated well regarding the transfer of the vehicle from another location to her dealership. If you want a great buying experience be sure and ask for KC. She will take care of you.

Daughter went in to have the oil changed on Honda Civic 2016…read more The splash shield was not replaced properly and came off while she was driving down the interstate, so her fiancé and his dad were laying on the interstate in the rain trying to get the piece completely off so she could drive. When she had the oil changed, they said there was some damage which is not unusual being that it's under the car, but they did in no way indicate that it was this kind of danger. Bottom line is that it was replaced improperly and therefore aerodynamics took over. Called Carlos got the run around about it, said they were not responsible, but they were the last to touch the car and it functioned fine prior to that visit. It you value safety, and service. find another dealer. Not buying from Honda of Newnan Keith R.

Never again, Southtowne Hyundai Of Newnan. The worst customer service experience I've ever had…read more My vehicle sat at this dealership for over two weeks before I received a text message, not even a call. But a text message, stating that after a close look at my vehicle they do not feel comfortable working on the car and that I could come in to pickup the car. Because of its age (2013) and high mileage. Once I got there, I was presented a work order that showed a bunch of codes that were pulled during the diagnoses. More than two weeks to only show me a piece of paper with codes on it, that could have been pulled in 24 to 48hrs the latest. During this time, I was the one reaching out to them to ask on the status. Only to receive "sorry checking with the technician and will let you know" messages in return. If the technician was struggling to identify the problem, be honest and reach out to the customer. Two weeks without a car is not easy. I left with a clear explanation of what was wrong with the car in the end. Serious lack of professionalism and respect for my time. I was even considering purchasing a new car with Hyundai Newnan. Not happening!

This was, without question, one of the worst customer service experiences we've ever had…read more Our vehicle sat at this dealership for nearly two weeks before we received any diagnosis. During that time, communication was virtually nonexistent. No updates, no explanations, no urgency. We finally had to drive back to the dealership ourselves just to demand answers because no one bothered to keep us informed. After almost two weeks, we were told the vehicle was ready. We picked it up, only to discover the original problem had not been fixed. We had to turn around, bring it right back, and leave it there again. The final repair? Replacing the ignition coils. Waiting two weeks for that diagnosis and repair is simply unacceptable. If your technicians were struggling to identify the problem, be honest with your customers. Delays happen, but silence is not customer service. Keeping someone's vehicle for two weeks without meaningful communication--and then returning it without fixing the issue--shows a serious lack of professionalism, accountability, and respect for your customers' time. The manager only made the experience worse. Instead of listening to our concerns, she was dismissive, rude, condescending, and patronizing. She immediately defended her employee without taking the time to hear our side or investigate what had happened. We left feeling ignored, disrespected, and treated as though our concerns didn't matter. She also failed to follow through with promised communication. We understand that repairs don't always go as planned. What we cannot accept is poor communication, a lack of accountability, and being treated with disrespect. Customers deserve honesty, timely updates, competent repairs, and managers who know how to resolve problems--not dismiss them. We will not be returning, and based on our experience, we cannot recommend this dealership's service department to anyone!!! DON"T GO HERE FOR REPAIRS!!!!!

I was worried about the reviews and should have paid more attention. I was looking at a 2009 BMW M3…read moreVIN WBSWD93579P361863. I spoke with Gavin the salesperson, and he told me about the car and said there were no major issues he knew of. I scheduled a PPI for the next day, and here is where the problems started. AFTER I paid for the PPI, Auto Barn jumped the price from $24,999 to $29,999. Here are some excerpts from the PPI on the car Gavin told me was in Good condition. "The vehicle has a check engine light on and the engine malfunction light on and the reduced engine power light on. The vehicle would not accelerate well or pick up speed. The vehicle is in limp mode. The engine runs rough and there is a small amount of abnormal smoke coming from the tailpipe. The check engine light is on. The increase emissions light is on, and the DSC light is on" "I noted the power steering fluid level is low, rack and pinion seals leaking, and the engine shows active oil leaks. The rear differential is leaking fluid." I have tried to call several times, but they will not answer their phones and texted several times now with no answers.

I recently purchased a vehicle from them, Jeremy was the person I delt with, the vehicle has been…read moreproblem free, but all these negative reviews regarding their professionalism is spot on! After test driving the vehicle and agreeing too purchase, I told them I would come back in 2 days with a check, can you please, Clean the vehicle inside and out, it was filthy, tire pressure light was on, most likely low pressure in one of the tires, chip in the windshield that needed to be repaired, and also wanted to make sure the it came with 2 key fobs, jeremy said, no problem at all, it will all be taken care of and be ready for you too pick up in 2 days. I drove 2 hours back to pick up the vehicle 2 days later and guess what.... None of the items were done, they did wash the vehicle but still dirty on the inside, little kids fingerprints/smudges all over the windows, etc... Didnt fix chip in windshield, tire pressure light still on, no extra key fob. I still bought the vehicle, but be warned... these guys have ZERO PROFESSIONAl SKILLS! Its basically a dirty warehouse with a dirty office that houses cars that they sell. DEFINITELY WOULD NOT RECOMMEND!!!

My wife & I bought a 2024 BMW X5 from this dealership. The car is very nice and we really love it!…read moreDuring the process we saw on the paperwork how they put 2 new tires on the back of the car. Now, the BMW X5 doesn't come with a spare tire. BMW equips the car with "Run Flat Tires" so that you do not need a spare. Because I knew this, I specifically asked the Salesman if the rear tires were "Run Flats". He assured me they were. This dealership did not put "Run Flat Tires" on the rear. The front tires were Run Flats. We found out the rear was not when my wife had a flat. We had to get new tires on the rear that were Run Flats. I talked to the GM and he denied they made this mistake and also said even if they did make this mistake, he would not approve me getting my money back. Buyer beware!

Stay AWAY!!! i bought a F350 feb 25 2026. Less than 2 weeks check engine light comes on. Says it's…read morea turbo issue. They brush it off say it's at lest a month before they can start looking at it. Took it to a ford dealership they found a air filter that had definitely not be changed. When i was told they did a full service. Payed 550$ out of pocket because they refused to take accountability. I have had nothing but issues with the truck!!