First, I just want to take a moment to brag on Mr. Nathaniel Rogers, service director at Mike Johnson Hickory Toyota, who delivers to his customers what I refer to as, Chick-Fil A customer service; I think it safe to say that not many fast-food restaurants come close to exemplifying such exceptional customer satisfactory! Nathaniel is an honest man with good candor and integrity. His pragmatic approach allows very little room for biased decisions when dealing with complex situations. Throughout my service experience, he was very informative (keeping me updated and in the loop) responsive, and punctual. I felt heard, understood, and like a part of his Toyota family! I have been a proud Toyota owner for almost 20 years now; I've visited many other Toyota dealerships from Statesville to Charlotte. However, for the past 4 years, Mike Johnson has exceeded my expectations! The staff are always kind, and the waiting area is always clean and feels very warm and inviting. The environment makes the wait not feel daunting. Taking your car in for service can be a bit stressful at times, especially when the technicians come to you at every visit with a long list of needed services, with a few that you kindly decline, only to have them come back a second time with an additional service that you need, causing you to feel pressured and overwhelmed. I have never felt that way at Mike Johnson Toyota, I don't feel like I'm being bamboozled, I know that I can trust that if my tech. I will continue to return for services and will continue referring family and friends for any auto needs! A huge thanks to Andy, Nathaniel, and all staff at Mike Johnson Hickory Toyota, for always going above and beyond to make their customers feel appreciated! read more

If I could give zero stars, I would. I paid $36,000 cash for a truck from this dealership, and the transmission failed just 31 days after purchase. That is completely unacceptable and raises serious concerns about the quality and inspection of the vehicles they sell. A major component like a transmission does not just fail overnight without warning. This makes me question whether the dealership knew about the issue or failed to properly inspect the vehicle before selling it. Now I'm stuck facing thousands of dollars in repairs on a truck I just bought. I trusted this dealership and feel completely let down. Spending this much money, only to have the vehicle become unreliable almost immediately, has been a terrible and stressful experience. I strongly encourage anyone considering buying from here to be extremely cautious and have any vehicle independently inspected before purchasing. read more

We drove onto the lot and were immediately greeted by Hansel Cruz. He asked what we were looking for, and I explained we wanted something under $10,000 so we could pay cash outright. Right away, he asked if the car was for me or my mother, and when I said it was for her, he responded with, "Oh, and her credit's not good?" Which felt like an unfair assumption just because we mentioned paying cash. That wasn't the case at all. We're fully capable of financing, we simply preferred to stay within a budget and pay outright. From there, the interaction didn't improve. He immediately tried to push the first car on the lot, repeatedly saying it was the "best value" and exactly what we were looking for, without really asking questions or understanding our needs. Even after we clearly stated our budget and intentions, he continued to push financing options and seemed dismissive of our price range, almost as if buying a car under $10,000 wasn't worth his time. Overall, the experience felt presumptive and pushy rather than helpful. We were hoping for someone who would listen and work with what we actually asked for. We found Honda and Nissan to be much more accommodating! read more

This is now my third vehicle purchase from this dealership, which makes this experience especially disappointing. In late March, I reached out about purchasing a new Toyota Grand Highlander and was told it would arrive in May. In early April, I was contacted and informed the vehicle had been located sooner through another dealership, and I could come in to complete the purchase. When we arrived to pick up the vehicle, my husband immediately noticed an issue with the sunroof. Before finalizing the purchase, I asked multiple times whether I should wait until the issue was resolved. I was reassured by Lupe repeatedly that it was a quick fix and that I could simply schedule a service appointment the following week. I dropped the vehicle off as scheduled, but from that point forward, communication and transparency declined significantly. The service department could not initially provide any estimate on the repair timeline. I was given a rental vehicle with a 150-mile daily limit, which was not practical given prior commitments, and despite raising this concern, I never received a clear resolution. After multiple attempts to get updates from Lupe, I eventually learned from the service department--not the sales team--that the issue had been identified, but the necessary part was unavailable. I was told the repair could take days, weeks, or even months. While I understand that issues can arise, the lack of honesty upfront is unacceptable. Had I been informed that this was anything other than a quick fix, I would not have proceeded with the purchase. The sales team's assurances were clearly inaccurate, and once the sale was completed, the level of support dropped off noticeably. I do want to acknowledge that Zoey and Nathaniel in the service department were transparent and helpful throughout this process. Unfortunately, that level of service was not reflected elsewhere. At this point, I am left with a brand-new vehicle that I cannot fully use, and an experience that has significantly impacted my trust in this dealership. I would not recommend this buying experience to others. read more

I had just filled up my windshield washer fluid, I mean almost to the top. Went in for an oil change when I paid the bill they had also charged me $5.40 for washer fluid. So even if they did add an ounce to top it off even more ( I could not tell that they had) it still aint worth 5 plus dollars . And....wiper fluid top off used to be free. Anyway watch what they do there, me, I will find some place else that does not try to scam me. read more

These guys are unethical hacks. Do NOT spend money here. Having purchased both vehicles new, wife' RAV4 and my Tacoma, we had a series of free oil changes. Now the free ones are over I'm very concerned in the oil changes that occurred. Both vehicles have oil filters that are absolutely locked on. After an absolute battle I was able to change the one on the rav4, turning what should have been a half hour oil change into a 2.5 hr ordeal. I'm currently battling the oil filter cap on the Tacoma. I doubt that during these services, the filter was ever changed. I'm also missing some hardware on the Tacoma skid plate. They will be hearing from me soon. read more

They grossly undervalued my trade in because they said it needed tires before they could put it on the lot. I had checked the blue look value before I went there and they were about 25% under the average trade in value. I made the trade after they increased the value but my my trade in was advertised for sale for over $16,000. I could have bought multiple sets of tires for the mark up on my trade in. I do not plan to set foot on this property again, not even for a free service. read more

We bought two Tacoma pickup trucks from Mike Johnson's Toyota in the last 6 years. You would think that would count for something. However, the last few times we had scheduled appointments with service there for routine oil changes we waited 4 hours our vehicle. We are over 1.5 hours from the dealership so leaving our truck is not an option. I think this is ridiculous amount of time to wait on an oil change. My husband does not want to take his vehicle there again. Nor will he buy his next truck there. read more

You really should "Try Mike before you buy". My daughter was finalizing her purchase of a New 2023 Toyota Forerunner with the nicest sales person...Dylan. I only came along for moral support and to give her a ride to pick up her beautiful new car. While there, I just mentioned that I would like to find a car to just "beat around town" in....something not very expensive but nice. I told him to keep me in mind if he ever runs across anything interesting. All while "closing the sale" with my daughter, Dylan "heard" my need. Once he had finished the purchasing details of his sale with my daughter and she was in with the Finance Manager, Dylan began really listening to me and answering all of my questions patiently and thoroughly, and he took the time to understand what I was looking for in a car. Within 24 hours I was getting a ride from my daughter to finalize paperwork to purchase my "new to me" Toyota. Dylan was very patient and understanding throughout the entire car buying process. He didn't pressure me into buying a car that I didn't want, and he was willing to work with me to find the best possible deal. I also appreciated the fact that Dylan was always available to answer my questions after I purchased my VERY nice 2013 Toyota VENZA. He has been quick to respond to my emails and phone calls, and always willing to help me out with anything I needed. Overall, I had a fantastic experience buying a car from Dylan Wilcox of Mike Johnson Toyota. He was professional, knowledgeable, and patient, and he made the entire process a pleasure. I would highly recommend him to anyone looking to buy a new or used car. read more

Mike Johnson's Hickory Toyota - Really....do give Mike a try first. And, ask for Dylan Wilcox!! - Auto Repair Near Me - Hickory, North Carolina

2017 ford excape, 65k, just out of factory engine warranty, with a TSB warning about a head gasket issue, water intrusion, that was not disclosed when the car was bought even though all the signs were there, now she needs a 8k engine, thank you Mike johnson you've made a single young women's life a little more difficult. Buyer be warned, go somewhere else. read more

I had the pleasure of working with Scott Wehr. I received 10 out of 10 service. We worked hand and hand with the process of purchasing car. He is knowledgeable about all the vehicles and the new up to date technology on the each vehicle on Mike Johnson's auto lot. I highly recommend working with Scott. read more

Mike Johnson's Hickory Toyota - Toyota rav4 XLE - Auto Repair Near Me - Hickory, North Carolina

PLEASE don't take your vehicle to this dealership for service! I purchased a new Tacoma in 2023 and it came with 2 free oil changes. Each and every time I took the vehicle to them for service, there was an issue. First service they left the caps off my tire valves, small I know but it speaks to the lack of attention to detail. First oil change they left oil on my steering wheel and shift lever. Second oil change they left the OIL FILLER CAP off the filler tube on the engine and I drove it over 2000 miles before I noticed it missing. I took it back to service where I received lots of fast talk and excuses, but they agreed to change the oil and filter, clean the filler neck, and rep[lace the cap that was left off. In a little over 1000 miles the Change oil service light came on because they failed to reset it when they changed the oil. Now if they reset it, it will be 9000 miles off for the next change, leaving me to pay for a change sooner than needed to make it right. I returned to the dealership to have the light reset, and when I voice my displeasure, the service manager offered to change the oil again to make it right. I was grateful for the offer and accepted, shaking his hand. After the service and my vehicle was returned with his personal word everything was right and taken care of, I pulled out of the shop area. Something told me to check the vehicle before I left the lot. I parked and crawled under the truck only to discover the oil pan bolt and filter had not been touched. Not only was it not oily or wiped clean, it was covered with sandy road grime just like the rest of the bottom of the truck! No wrench marks or anything on the filter either, just the same road grime as I had just returned from the coast where the sandy road dust had coated the entire bottom. The skid plate covering the oil filter that must be removed to change the filter had no hand prints in the road grime and had not been touched. I walked back onto the shop area only to be told the oil had most assuredly been changed because it looked new on the dipstick. It only had about 1000 miles on it and it's a new truck! I would hope it would still look new. I have been a certified mechanic for 20 years of my life and I not a dummy. It hurts when people treat you like you are a dummy and deny that they flat lied to me. After leaving I looked at the work order and it plainly says 25000 mile service No Oil Change, and the was no parts charged for the filter. I am flabbergasted that any dealership of this size would be so unethical and deceptive. BEWARE! read more

We reached out to Mike JohnsonJ's Toyota for a specific RAV4 and received a call from Mark Santana. He apologized for what they didn't have but recommended a better deal on an upgrade. We had two email exchanges, a phone call or two and we drove up to Hickory and left with a new car. There were no hard-sell tactics at all. It was one of the most relaxing car-buying experience I've had. We live less than 10 minutes from the nearest Toyota dealership, but would highly consider driving to Hickory for normal service. read more

Just on the Roanoke side of Hickory, our check engine light came on! Think 3:30 on Friday afternoon . We found the nearest dealership, Mike Johnson, in Hickory. With hesitation, we went to them. They immediately took us in, ran a diagnostic, and called a mechanic. We were taken into a very nice (clean) lounge. We are on the the road again read more

scammers work in here specifically Landon. first of all they lost my keys and could not find my car they said. took my car in because it was having an issue. I replaced the battery about two months ago. they are not honest at all. Landon told that me the battery was bad and wouldn't take a charge, then he said it was the alternator, then he said it wasn't the alternator, then he said it was a bolt, then he said it was a cord. so then they wouldn't let me take my car unless I paid for a new battery because they kept saying mine was done for mind you I haven't had this car for even a year and just had it replaced because it is slightly used. I had a feeling they were lying so I took it where I bought the battery originally and guess what, it charges just fine! when calling to confront them they refused to help and blamed me. Landon also said "think what you wanna think" tgen he hung up on me when I told him I have proof the battery was not "done for" at all. Cody the manager refused to help give me a refund because he "doesn't know how that works" fuck Mike Johnson's and if you value your vehicle don't waste your time because their techs are liars and scammers and will attempt to pull a fast one on you. always go to your most trusted mechanic shop instead because I will never step foot in this scumbag dealership again. Oh and now my passenger side windows are not working. I should not be having these issues and I never had them until I started going there for maintenance. read more

Mike Johnson's Hickory Toyota - Auto Repair Near Me - Hickory, North Carolina

3rd strike While the friendly folks at MJHT go out of their way to make your visit comfortable, this last visit was my last visit. Our first experience ended up with well over 5 hours for a tire change and car wash. Our next visit was to purchase a 3rd car. The salesman kept pushing used cars, snuck in an almost $1000 charge and disguised it as a discount, and told me they didn't know what my interest would be after handing me a ridiculous payment plan. (FYI I have perfect credit and I know what my rate should have been because I checked before going!) So we went to lunch and then went to Subaru. For our final visit, we called due to a check engine WARNING light. Not a service light. We were told that we just needed an oil change. The next day the light came on again and I had to go to Toyota of Gastonia and have a $600 repair on a hose because they were cognizant enough to realize that our warning light meant we needed a diagnostic. We could have had some serious damage if TG hadn't caught it. So...A+ for friendliness but my car is a huge investment and I need to trust who I take it to and buy from. read more

Had my Toyota FJ cruiser in for routine service, very friendly, staff, attentive, on time, and very detailed regarding any issues with the vehicle! Plus, they actually have a cafe inside the facility, so while you wait, you can have breakfast lunch or dinner. read more

All they cared about was making the sale. After I bought, my salesperson never returned a call. I even spoke to the sales manager to share the feedback and nothing came of it. I had two after market modifications made to my brand new Highlander and parts were left in my vehicle and the floor rugs cut. Clearly, the dealership did not care. I now go to Toyota in Rock Hill SC and couldn't be more pleased. I will NEVER buy another car from the Hickory dealership. read more

Justin Johnson and Hickory Toyota are the kinds of people who give used car salesmen a bad reputation. They are not true to their word, they don't care about their customers, and they'll screw you over if it suits them. Don't waste your time with these people. read more

General manager was able to Resolved to my full satisfaction. I'll do business with them again.

I was ready to buy a Tacoma, and because I had a positive experience in 2012 with Mike Johnson Hickory Toyota, I figured I'd be a repeat customer. However, when I counter offered their initial price quote, they said they rarely negotiate Tacoma prices and that I was wasting their time. After I left, they called back within an hour and said they would accept my offer plus taxes and tag fees. I said okay, but when they drew up the final offer sheet, they had added on an additional $800 to my offer. It was not a move I was expecting from MJHT. They pretty much lost my trust and good will after that. read more

My wife had her 2021 RAV4 in for routine service on 11-25-23. After being asked to spend an additional $700 dollars for mileage recommended services, splattered oil was found on the underside of the hood. I sent an e-mail with photos to Mr Morales, in hopes of finding out why the oil was not cleaned off, surprisingly I have yet to receive a reply. If this is the quality of work after an oil change why would I agree to let you perform more challenging services? What condition would my vehicle be in when returned? read more

Highly dishonest people. Just after a quick buck and will lie to make a sale or lie about parts needing service. Will never buy here again. They will take advantage of you. read more

They straight up lied to my face. We went there for a new car we looked at a 2024 Camry. we decided to buy it, after we looked at it we decided to buy it, we didn't notice, but they brought to our attention that the chrome trim around the windows had some hail damage. they assured us that it was claimed on their insurance and that the parts were on order, and they would contact us as soon as the parts came in for it to be replaced. After a week or so i called to check on the status of the parts and was told the parts were not ordered and i needed to bring the car in for an assessment. I brought the car in and the service dept told me the parts would be there the next day. so another trip to the dealer. When we bought it we were waiting for an insurance payment, we left a deposit and there was a few days in between the deposit and us picking it up. they could have had the replacement done before we picked it up based on how long it took the service dept to get the parts. could have saved me 3 trips to the dealership. if you want to buy a Toyota I recommend going to Flow Toyota in Statesville, they were great for our first Camry. (we lost it in an Accident) the only reason we didn't go back was because they didn't have what we wanted. Should have bought the 2025 Hybrid from them. read more

They have service my 2015 Highlander for two years. I have not spent a lot of money. They are very fair. I feel like they take a care of my car. Very happy with their service. read more

Very rude salesperson. She was combative and dismissive. She made me feel so uncomfortable that by the end of the visit, I did not want to test drive anymore cars. She could have had a sale but was super rude. Won't be back. read more

They provide great oil changes if you have two hours to spare. Never, I mean never, have gotten out of here in under 2 hours. Even with an appointment for a basic oil change. Covid or not, they always have taken forever for service. read more

When my car had had issues while in from out of town over the weekend, Randy was a huge help. They fit me in on a tight schedule, were able to have a hybrid specialist look it it, and were much more honest with me than my dealership in Atlanta has been. Although I didn't have time to leave it there for a full diagnostic visit to explore its underlying cause, they provided a solution that would help me get home, and even showed me what to do if it happened again while driving. I appreciate their efficiency and transparency and wish I lived closer- I'd definitely be back! Thanks, Randy! read more

Ashton was amazing and made the purchase of our brand new rav4 seamless and comfortable. Highly recommend!

Amazing experience! This was my 2nd vehicle purchase (my family's 4th from this dealership) and I was blown away by the team at Hickory Toyota. From the first phone call, they did everything in their power to make my purchase possible. Dwayne was incredible to work with and as a young car buyer, he made me feel incredibly comfortable making a decision the moment I walked through the door. Travis was there to answer all my financial questions and the process could not have gone any smoother. I've never felt so confident in a purchase decision! read more

Mike Johnson's Hickory Toyota - 2019 RAV4 LE - Auto Repair Near Me - Hickory, North Carolina

We have a 4Runner and it's only been two weeks since we bought it. Wife hit something and the tire was destroyed. We have the extra coverage so no big deal. Had to wait a few days for the tire, okay. Get it and start driving and the whole front end is vibrating. Hmmm. Was fine on the way dropping it off and something happened while it was here. Currently waiting to see what happens to it now. I hope that this isn't another Fred Anderson all over again. read more

I've been going to hickory Toyota for a while. And after covid hit it seems as if the service has went down hill. I came there because my car wouldn't start , prior I had no lights on my dash and the car was not running any different then usual I literally parked my car and next day came out it wouldn't start! I get it towed to hickory from grainte falls .... The advisor calls me back and says "are you ready" So we found out your engine is BLOWN and U NEED A NEW ONE or u can get a used one .... After asking how did you come up with that , the advisor states well we can't get it to turn over to put it on the machine which raised my question to well how do you assume a blown engine . She then states we had to do a Manuel compression and there is no airway so which means it's blown I advise the advisor ma'am it's now been sitting 24 hrs how do you expect anything to have any pressure if you can't even turn it over , I go get 2 more people to look at my car paying at least $100 per time spending 300 on quotes the other 2 car shops advise me that it was just the BATTERY ! 2 different shops 2 totally different areas , and all I stated when I got there is" all I know is it will not start" Toyota of hickory wanted me to really believe I woke up and my engine was blown (I would have took that but I keep up with my car you can tell by the looks I keep up with the car) (well maintenance , routine maintenance) I will never bring business back to Toyota in hickory and I was big on bring my cars to the dealership . And I felt as if just because I was a female they could get over On me because I was a female not realizing I may not know ALOT but I know enough about cars to not be able just to get OVER on me . Toyota of hickory has lost my business permanently read more

Maintenance Required light was flashing this weekend, so scheduled a service appointment. Took my 2015 Toyota Camry in this morning. An hour or so later, the Service Rep came and gave me the "bad news". He said all brakes needed replacing, the fuel injection system needed replacing and it needed a new battery. The car has less than 48K miles. My car savvy friend said I'd been taken advantage of, since I don't drive this car every day. It started fine this morning, so the battery should've been OK. Point is, it came to $1000+, which is a hardship with me being out of work. Not sure I'll take my car back to them. M.J. Collision took better care of me. So sad not to feel I can give more stars for the service. I rather feel taken advantage of. I now get why ratings are so low. read more

Be very leary with this dealership's service department. When doing any kind of service they are likely to add in charges that you didn't expect and the "shop supplies" cost can be very unreasonable. Also they seem to have a big issue with getting alignments right- I've had to make return trips on more than one occasion because an alignment was not done right and then I'm given to the "more experienced" person- why wasn't he on the job in the first place? In addition they don't seem to quite be able to read the recommended dealer tire pressure- always putting way too much air in the tires, no matter the season. read more

Used a local shop to do an oil change and they stripped the bolts on the TRD skid plate which was bouncing around while driving on our way back to Chicago. We called Toyota and brought the truck by for service. We were greeted by Dylan and he was nice enough to get us in right away. We were there for less than an hour. Everyone was very friendly and helpful. Dylan and the mechanic went above and beyond for us. They fixed it the right way, the first time. Thank you Dylan! read more

There was no resolution offered to get out of the factory defective car. I had a conversation with Alan Lawhorn and was talked to like I was an underage idiot and was told by him "it's my fault " , so needless to say I have NO confidence in your dealership, or it's condescending, unlistenable management! You all will NOT get the opportunity to speak to me that way again...and yes I have proof of everything I've stated. So tell the truth about my car losing value because of the mold that was/is in it that I drove around in for OVER a year putting my health at risk because your service department kept wanting to charge for things that wasn't wrong with it! I was the one who had to tell them it had soaked carpet that's been sitting in the sun everyday at work boiling in mold! But yes as you all keep telling me this is all my fault. read more

Is buying a new car a "great" experience? Believe it or not, it can be at Mike Johnson's Hickory Toyota. We had "shopped" on line before heading to the dealership. So we knew the product we were wanting to buy as well as the one we were selling. We were greeted by a salesperson named Marti. She was well informed and respectful. If she didn't know the answer to something, she quickly-and I mean QUICKLY found out the answer. We never had to wait long for any of the sales steps. The whole process was handled professionally. We drove away in our new 2017 Highlander within four hours. We were happy with our trade, happy with our new SUV, and happy with the smooth sales experience. We highly recommend this dealership. They know what they're doing. read more

I didn't purchase my Toyota Highlander from Mike Johnson's Hickory Toyota, but I will be bringing it there for service. This past weekend I had a blowout on I-85 near Salisbury, NC. I put on the 'motorcycle' spare and headed home to find out that the 'model' tire on my Highlander is a General Tire 'proprietary' model only available from Toyota dealers (so be aware of this). I called Toyota of North Charlotte and was told they could have it there that afternoon but couldn't do the flat repair until Thursday afternoon at a full cost of approximately $280. $212 for the tire and about $65 in labor, tax, and shop fees (?). In reality the Toyota charge for that tire is $178, but was told the best they could do was the $212! I went looking elsewhere for the placement and found that Mike Johnson's had 8 of them in stock. They said come on by and they'd take care of it when I got there. Friendly service staff; Tyler Service Mgr. and Tabitha the service writer I dealt with were excellent and took great care of my situation quickly. Total out the door: $209.00, $178 for the tire, $15 for mounting balancing, and taxes. I live in Denver, NC 11 miles from Toyota of North Charlotte and about 35 miles from Toyota of Hickory, I'll be driving to Mike Johnson's for my parts and service needs. read more

2 hours waiting in their lobby for an oil change they really need to step it up going to change oil at home from now on since its going to take 3 hours total just for something that should take 15 minutes. They need to hire some honda mechanics read more

I complained about the the labor charges and I was told by the Service Manager that I was being Hostile. Yikes! I guess they don't like the truth. Esp after the reason we dropped it off was it wouldn't start. We walked out to start the truck. Guess what?? It didn't start. Yikes! Replaced our locking lug nuts with regular lug nuts and I had to go ask where our locking lug nuts were. Almost 400 dollars when parts were 169. Outrageous. I am on the look out for a new car soon. Not too sure I would shop here. After he told me I was being Hostile.. I walked out. I didn't want to show him how truly Hostile I could be. Left a message with the GM.. We will see if I get a call back. read more