Beware of the "RELIABLE SERVICE" portion of their website or when they tell you "WE GUARANTEE OUR WORK" claim. One star is an overly generous rating, so please take the two minutes it requires to read this honest review.
When we remodeled our house 3 years ago, a different plumbing subcontractor failed to adequately secure the single handle kitchen sink faucet assembly which eventually worked loose from the counter top.
Instead of using the same guy again, we called Kimble to come secure it and address additional plumbing issues in a couple bathrooms, FOR WHICH THEY WERE WELL PAID.
After about a year and a half (which apparently voids any labor guarantee) it came loose again, so we called Kimble to come back and tighten it down, FOR WHICH THEY WERE PAID, AGAIN.
That lasted not even two weeks, before it came loose once again. We called Kimble and they came back to tighten it down yet again, FOR WHICH THEY EXPECTED TO BE PAID YET AGAIN. Needless to say, I did not pay the plumber onsite. Then I received a hilarious phone call demanding payment from the rude, unprofessional and combative Jennifer, who eventually hung up on me when basic logic caused a short circuit in her information processing (picture the Fembots demise at the hands of Austin Powers.)
Anyway, as the saying goes, you can't have a battle of wits with an unarmed opponent, so the following FACTS were of little use...
1) Guaranteed means you are responsible for your work. Period.
2) The second plumber specifically admitted he simply could not get it tight enough because of the tight space and lack of a long enough wrench, but that time he spent was still included in the paid invoice.
3) The third plumber claimed to be here for 2 hours, for which they wanted to bill us, despite his actual time working on the fixture of 1.5 hours. In case you missed it, that 1.5 hours was re-doing the work of the second plumber.
4) The faucet never had any function issues, only installation issues. Nonetheless, because I asked Moen to send new parts in case the plumber wanted to use them, in Jennifer's mind that meant the entire thing was defective and therefore the issue, rather than her plumbers' repeated failures.
The funniest part is that we were going to use these guys to completely re-plumb an outlying studio we are remodeling into a permitted "granny flat", with full bath and kitchen, all to be tied into water and sewer, for which they would have made PLENTY OF MONEY. They chose instead, as my wife said, "to die on their little hill" of horrible customer service.
Any rebuttal to these truths will likely derive from their twisted interpretation of the facts detailed here. Remember, there is no such thing as "alternative facts". Moreover, perusing many of the reviews here on YELP, apparently our experience is not unique.
Cut your losses now and call Rhino Plumbing instead. read more