These guys are awesome. Great price , quality work and they back up their work. Highly recommended!read more

Had my brakes fixed here recently. They were able to get me in the same day I called, fixed it…read morequickly, and charged me a very fair price. Max was super helpful and kind, definitely recommend the place and will be going back for future repairs.

They were able to do all the routine maintenance and get me back on the road. They were transparent…read morewith their pricing and listed the items I needed to fix immediately and what could wait. The car runs like a DREAM! Thank you Honest-1!

My exhaust starting getting loud. I come to find out that my exhaust had rusted NEAR the flex pipe…read morewhere it attached to the y-pipe. Honest-1 (the District Manager) tells me that there is a "hole IN my flex pipe" and that the y-pipe is in really bad condition. He tells me that instead of paying $637, I should replace the y-pipe as well because it's not going to last me and I should just pay the $700. He told me I should make an appointment to get it done asap. He kept asking me "how about tomorrow", "how about Thursday"... I asked him to show me the hold in my flex pipe, but he wouldn't. I wasn't feeling to good about this. When I walked in to Honest-1 Auto Care (Ogden and Eola in Aurora), I immediately got a bad vibe. Can't really place it, but my gut felt something wasn't right about this place. Now, I'm female and over 50....don't know too much about cars but my gut had a feeling that because, 1) they would NOT take me to look under my car when I asked them (when they had it up in the air) and 2) the jargon they started mumbling about, trying to confuse me, felt off. I attached a picture of the real problem with my car. DO. NOT. GO to Honest-1. Had I not had that gut feeling and went with them, I'd be out a whole lot of money. They should change the name of their damn business!!! Epilogue: I took my vehicle to a place in Lombard for an estimate on referral from a friend. This auto care that I went to in Lombard took me under my car and showed me exactly what was wrong. He told me that the flex pipe did NOT have a hole in it and it just needed welding. He also showed me the y-pipe, which was in great condition as well. It ended up costing me $180! Please, save yourself some money - do not go to them - and I know the name is attractive and all, but they were all about the money.

Would not go anywhere else they've repaired my car and even gave me a loaner while it was being…read morefixed friendly friendly friendly staff makes you feel right at home and comfortable the only place I would ever bring my car my BMW

I have been servicing my BMW X5 at PerformanceWerks for a couple of years now and have been very…read morehappy with the service. Alex and team are awesome with great technical knowledge on BMWs. I recommend PerformanceWerks for anyone who has a foreign car like a BMW...

Best mechanic I've found, always reassurance for my vehicle and the fixes it had done to it. Jeremy…read morealways takes care of my car so it runs the best it can!

This shop does subpar work. They won't inform you of any underlying issues, only repair the obvious…read moreand don't look out for their customers. Have no warranty on the repairs done, only parts warranty and expect you to pay labor again. Not trustworthy at all, will never return for services on my vehicles.

BEST service and honesty I have ever experienced with a mechanic shop! After having significant…read moredamage done to my vehicle at another shop when attempting to get an oil change done, Christian Brothers Automotive was caring and compassionate from the beginning. They were quick to assess the damage done and take pictures in order to document all that was wrong. When the owner of the other shop refused to take responsibility for the damages, Christian Brothers Automotive helped me to reach out to the owner and even offered for the other shop owner to view my car under their watchful eye! When that did not work and I was still deciding how to move forward, Christian Brothers Automotive offered to keep my car at their shop and every single night they locked the car inside their shop to ensure its safety. They continued to check in on my progress with no pressure to make any decisions and also continued to offer advice and assistance. This was above and beyond anything I expected. After my car sitting at Christian Brothers Automotive for 3 entire weeks, I finally made some progress with being able to figure out how to get the owner of the old shop to take some responsibility. While the matter is still being figured out, Christian Brothers Automotive fixed my car and even checked in a week later to ensure I was happy with the car and that it was running well. I have nothing but positive feedback for this amazing company and fantastic location! The location owner Paul clearly cares about maintaining an honest business in which individuals feel they are able to learn about what is going on with their cars and make informed decisions. And his service manager Joe is compassionate and provides assistance without even being asked. Finally, the mechanic Tony who fixed my car was informative and very efficient. Overall, the entire staff was a pleasure to work with and I felt very comfortable with their entire store! I hope more people use them for their car needs because I want them to stay in business a very very long time!

I went to get a radiator hose replaced on one side. They said the other hose need to be replaced as…read morewell. I refused. They wanted to flush and seal and replace other item that was not requested and very much not necessary. I denied . Asked if my suspension was OK for upcoming trip. Got home there was no coolant in my reservoir !!! I would have driven around, thinking my car had extra fluid in the reservoir and did not. I put in a half a gallon of coolant that I happen to have at the house. Not to mention, I paid for two jugs of coolant. They did not mention the previous quote for work that I needed done on my engine at all. Everything else was fine, so they said. The courtesy ride was not offered with me until after I dropped my car off, and that was if they had time. This was my fourth time at this shop and I was really happy with them and how thorough they checked out my car. This time I felt like it was under a different management and the care previously was no longer. I put my faith and trust in your shop. While in another state visiting, I took my car to my brother, who is a licensed mechanic, and found two engine gasket leaks, and some issues with my suspension.

Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

Prompt response. Phone consultation was very extensive and I didn't feel rushed. Jeff was very…read morethorough and explained everything in terms I could understand. I highly suggest calling to discuss your particular situation with them.

This review is long overdue! - These guys have always came through for my fleet of vehicles; as a…read moreBusiness Owner I need my vans to be up and running and not only service, and customer satisfaction is great but the are reliable. I don't have to second guess about what was done and most importantly they give me options. There is no pressure, they are professionals and they ae my consultants! If anyone asks me me where to go and why it's always Merlin's AURORA. Thank you to the entire team. *And yes I just went there today to pickup my vehicle and love HOW smooth it is to drive!**

My husband took our car in for a simple oil change. We didn't get our car back when we should have,…read moreso we called and asked what was going on. They said they had taken it out for a test drive to see if they could figure out a noise the car was making. Another hour and a half later, close to closing time, they called to tell us that while driving our car the 20 or so feet from their work bay to a parking spot, our car's ENGINE HAD SEIZED UP AND WAS NON-FUNCTIONAL. They tried to play it off like it wasn't their fault and said they'd "help us" by finding a used engine at a junkyard (of equal mileage, approx 77K) and installing it. Took them about a month to do so. They gave us a 6 month warranty on the "junkyard" engine and free oil changes. Needless to say, they screwed us. Our car now reads 88K miles EVERY time we check the mileage on a mechanics machine, our air conditioning was never charged on the new engine, our spark plugs are crap, and our alternator needs to be replaced. Basically, they managed to render our car useless/destroyed during a SIMPLE OIL CHANGE. Andrew, the manager, said he would "help us out"... the car is now worth nothing for a trade-in because of their BS. My husband is a nice guy who had recently been through a bypass operation, and Andrew and the owner took advantage of his being nice and not one to make a fuss. DO NOT TRUST this place, DO NOT patronize them! I don't know how they did it, but they seized up our engine and destroyed our vehicle without a real care in the world about what they had done. My husband and I BOTH FEEL USED AND ABUSED. We own the car, and now our property is basically useless for driving or a trade-in. An oil change at this Merlin might seem like a good deal, and cheaper than a dealership would charge, but it's NOT WORTH IT. If they screw up your car during a simple oil change and seize the engine, they WON'T "make it right". They'll "fix" it as cheaply as they can and leave you screwed. STAY AWAY FROM THIS MERLIN AT ALL COSTS!!!

As a first time client , I can not say enough about my experience. Not only was the service…read moreperformed top notch, the customer service was unmatched. Mike even went the extra mile and reached out to other dealerships and checked the secondary market in an attempt to locate a part I needed. #exceptional customer service is not dead!

Wildly overestimating required services. They estimated…read morefront breaks twice the cost I paid later in dealership. They estimated the installation of the muffler actuator spring at $400 with the cost of spring at $200. Actual price is between 25-40 and installation takes about 10 minutes.