This review is long overdue! - These guys have always came through for my fleet of vehicles; as a…read moreBusiness Owner I need my vans to be up and running and not only service, and customer satisfaction is great but the are reliable. I don't have to second guess about what was done and most importantly they give me options. There is no pressure, they are professionals and they ae my consultants! If anyone asks me me where to go and why it's always Merlin's AURORA. Thank you to the entire team. *And yes I just went there today to pickup my vehicle and love HOW smooth it is to drive!**

My husband took our car in for a simple oil change. We didn't get our car back when we should have,…read moreso we called and asked what was going on. They said they had taken it out for a test drive to see if they could figure out a noise the car was making. Another hour and a half later, close to closing time, they called to tell us that while driving our car the 20 or so feet from their work bay to a parking spot, our car's ENGINE HAD SEIZED UP AND WAS NON-FUNCTIONAL. They tried to play it off like it wasn't their fault and said they'd "help us" by finding a used engine at a junkyard (of equal mileage, approx 77K) and installing it. Took them about a month to do so. They gave us a 6 month warranty on the "junkyard" engine and free oil changes. Needless to say, they screwed us. Our car now reads 88K miles EVERY time we check the mileage on a mechanics machine, our air conditioning was never charged on the new engine, our spark plugs are crap, and our alternator needs to be replaced. Basically, they managed to render our car useless/destroyed during a SIMPLE OIL CHANGE. Andrew, the manager, said he would "help us out"... the car is now worth nothing for a trade-in because of their BS. My husband is a nice guy who had recently been through a bypass operation, and Andrew and the owner took advantage of his being nice and not one to make a fuss. DO NOT TRUST this place, DO NOT patronize them! I don't know how they did it, but they seized up our engine and destroyed our vehicle without a real care in the world about what they had done. My husband and I BOTH FEEL USED AND ABUSED. We own the car, and now our property is basically useless for driving or a trade-in. An oil change at this Merlin might seem like a good deal, and cheaper than a dealership would charge, but it's NOT WORTH IT. If they screw up your car during a simple oil change and seize the engine, they WON'T "make it right". They'll "fix" it as cheaply as they can and leave you screwed. STAY AWAY FROM THIS MERLIN AT ALL COSTS!!!

The owner Enzo is what makes this a business you need to go to when you need your auto maintained…read more He bent over backwards to insure a difficult issue was handled well. My family has been coming here for 25+ years. He and his crew make your experience the best. Thanks for taking care of my family!

I am pleased with this place and a special thank you to Fernando who was pleasant and professional…read morethroughout. I had a tune-up performed in February at a different mechanic with no noticeable difference. I drove my car from Mike's and it drove better than when I bought it. I thought the price was reasonable.

They were able to do all the routine maintenance and get me back on the road. They were transparent…read morewith their pricing and listed the items I needed to fix immediately and what could wait. The car runs like a DREAM! Thank you Honest-1!

My exhaust starting getting loud. I come to find out that my exhaust had rusted NEAR the flex pipe…read morewhere it attached to the y-pipe. Honest-1 (the District Manager) tells me that there is a "hole IN my flex pipe" and that the y-pipe is in really bad condition. He tells me that instead of paying $637, I should replace the y-pipe as well because it's not going to last me and I should just pay the $700. He told me I should make an appointment to get it done asap. He kept asking me "how about tomorrow", "how about Thursday"... I asked him to show me the hold in my flex pipe, but he wouldn't. I wasn't feeling to good about this. When I walked in to Honest-1 Auto Care (Ogden and Eola in Aurora), I immediately got a bad vibe. Can't really place it, but my gut felt something wasn't right about this place. Now, I'm female and over 50....don't know too much about cars but my gut had a feeling that because, 1) they would NOT take me to look under my car when I asked them (when they had it up in the air) and 2) the jargon they started mumbling about, trying to confuse me, felt off. I attached a picture of the real problem with my car. DO. NOT. GO to Honest-1. Had I not had that gut feeling and went with them, I'd be out a whole lot of money. They should change the name of their damn business!!! Epilogue: I took my vehicle to a place in Lombard for an estimate on referral from a friend. This auto care that I went to in Lombard took me under my car and showed me exactly what was wrong. He told me that the flex pipe did NOT have a hole in it and it just needed welding. He also showed me the y-pipe, which was in great condition as well. It ended up costing me $180! Please, save yourself some money - do not go to them - and I know the name is attractive and all, but they were all about the money.

Pulled up with a hour till close on Saturday with an emergency. They were able to help me confirm…read moremy issue and pricing is fair.

Everyone is very friendly and they do a nice job of explaining what is being done to my car. Their…read moreprices are reasonable and they do great work. I really appreciate that they don't do any high pressured upselling for work I don't necessarily need. Great customer service!!

This place is so kind, caring and thoughtful. My car decided to die, but before locking us into an…read moreexpensive repair (like several grand expensive) they voiced their concerns. They rather would have me make an educated decision on the repair, than get an easy payday. They also deal really well with panicked customers too. They've got a customer for life!

Daryl and Dane deliver as promised. They are kind and respectful to all. They listen as well as…read moreexplain what your vehicle needs. Their pricing is fair and they use quality parts! I will continue to bring my vehicle to them when it needs service and my family is bringing their vehicles to J & R Auto as well. Thank you both for the exceptional service!

I brought my Jeep Wrangler in 59 Auto repair to review electrical issues. I previously took it to…read moremy Jeep dealership who insisted it was a battery issue even though each time the problem would reoccur. 59 found issue, corrected it, and charged me a very reasonable price. Afterwards I had no electrical issues. If you have a Jeep, I would highly recommend 59 auto repair.

My problem wasn't diagnosed during the first visit & the alarm light was no longer showing so they…read moreonly charged 100.00 (on top of the $290 something that I had to pay just to bring it in.) Within a mile of driving it the light was back on, I had scheduled another appointment for a week later for something unrelated. When I came in for that appointment (which included a diagnosis) they said that they couldn't diagnose it & that I would have to make a separate appointment & pay for them to address something that they didn't initially take care of. When they called to give me the diagnosis for the second visit, there was something fishy about how it was being handled & I was told that one repair would cost over $2000.00 & a second repair would cost over $5000.00 & the story kept changing (plus I was told that my car wasn't safe to drive.) I wasn't having any issues with my car until they told me during the first visit where they never fixed what it was brought in there in the first place. I read some negative reviews that described my situation to a "t" so I told them that I wasn't having any going to get a second opinion. They called backed twice trying to scare me into getting my car repaired by them. Even when I came in that first time I didn't feel like they gave much regard to me with regards to customer service, it was more about what was convenient for them & I was dismissed.

I feel bad writing this updated review because I have mixed feelings about PW Auto Clinic. (Know…read morethat many of the reviews here are for the previous business at this location - The Car Clinic). The steering wheel power telescoping feature on my 2013 Ford F150 failed. I took it to PW Auto Clinic and when I explained the problem in plain English what the problem was, the mechanic simply couldn't understand what I was talking about. I explained the problem repeatedly but he didn't understand what I was saying even though it was simply that the power steering wheel would not telescope. Even so, I got an estimate for $1,300. (Plus $150 for the diagnosis for a total of #1,450.00) I contacted the manager and he said to bring it back in so he could check it out himself. I had informed him that I found out that the mechanism can jam and sent him a link to a video that described how to fix the jam. He then sent me a video clip of him loosening a nut to free up the jam but it was clearly the wrong nut - the one for the tilt feature which works perfectly, not the telescoping feature. But he thought that the telescoping motor was burned out and needed to be replaced because it pulled a lot of amperage. But pulling high amperage can also mean that it's just jammed. I pointed that out to him but he never responded. By then, I had lost confidence in PG Auto Clinic So I took the truck to BSG Automotive in Yorkville. We went out to breakfast while they looked at the truck. I returned within an hour and my truck was in the parking lot already and the diagnosis was completed. In less than an hour, they did the following: They removed the telescoping motor and tested it. It was hot. So they put it in a freezer to cool it down but when they bench tested it, it heated up again and the bi-metallic circuit protector tripped so they knew the motor was, indeed, bad. But if PW Auto Clinic just replaced it would have burned out again because the root of the problem was that the mechanism was jammed. BSG then (all in less than one hour) removed the entire mechanism, freed it up so it's working perfectly again and re-installed it and the bad motor temporarily and ordered a new motor. The total parts and labor cost is $700 not including the $100 diagnosis fee. Bottom line: Diagnosis was $50 less than PW Auto Clinic and the repair cost $600 less. On top of that, PW Auto Clinic misdiagnosed the problem and, again, if they had just replaced the motor, it would have burned out again because the root cause was the jammed mechanism that I suggested was the root cause of the motor failure. BSG did a full and detailed diagnosis in less than one hour and fixed the root cause of the problem. When the manager sent me the video of him working the wrong nut, I texted him to let him know it was the wrong nut. He didn't reply at all. I didn't like that and it felt like he was giving me the proverbial finger. That's when I decided to take the truck somewhere else and I'm glad I did. BSG was incredibly fast and thorough, they found the root cause of the problem and they are charging much less for the job. I used to recommend the Car Clinic to everyone but I can't confidently do that now since it's PW Auto Clinic based on my experience with them. (Again, keep in mind that some of the Yelp reviews for PW Auto Clinic are for The Car Clinic previously at the same location.) On the other hand, everyone I talked to at PW Auto Clinic was very nice. Too bad the mechanic couldn't understand the problem. Too bad they misdiagnosed the problem and too bad they charged me 50% more for the a misdiagnosis and would have charged me $600 more to replace the motor which probably would have burned out again because they didn't find the jammed mechanism while BSG found it immediately and fixed it during the diagnosis. I'm saving $650.00 total by having BSG do the repair (correctly) rather than PW Auto Clinic. It's also too bad because PW Auto Clinic is right down the road from me and it would be great to have a competent auto repair place so close by. In fairness, PW Auto Clinic might do fine work for other types of repairs but they failed with this one and they were going to charge much more for the repair than BSG is charging me to fix the problem correctly. That price difference alone tells me to look elsewhere in the future.

Had a couple of issues with my car and had to bring it in wondering what was wrong. Trent one of…read moretheir key technicians looked it over and fixed everything wrong with my car. It's not easy trying to find a great mechanic but it's also not easy to find have great customer service to go along with it. I strongly recommend PW Auto Clinic for your car needs because they are know what their doing, but have great customer service.

Great customer service and advice from Craig and his staff. Despite being short today on staffing…read moreCraig handled the challenges with superior service.

Service people crystal Jamie. Brad Craig, we're all very helpful. The work was done in a timely…read moremanner and was very affordable. I would go back. I've been back several times for other problems. With my car and my son's car, I would highly recommended.