I'm so impressed with the level of customer service from Dan. He was excellent at communication, called me by name both in person and on the phone, and made the whole process feel personal and professional. On top of that, my car was fixed a full day earlier than expected. Truly outstanding service! read more

This place was amazing. I dealt with Dan throughout the entire process. My Impala had issues where the battery was somehow being drained slowly even on a new battery with no third party connections,etc. After running their diagnostics it was revealed it was a faulty power seat switch causing it. Great service,great experience and I will be back if any more issues and recommend anyone I know! read more

Joe took great care of my car. Brought in a 2013 AUDI A4 QUATTRO and he also pointed out I had two pieces of metal/screws in my tire. read more

Multistate Transmissions - Milex Complete Auto Care - Auto Repair Near Me - Naperville, Illinois

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Al and his crew were excellent to deal with. I walked in to ask about a humming noise with my car. I thought it was a transmission. Al took a lot of time to talk through potential issues and potential costs. Very friendly! He said but it may be a much less expensive fix as well. I left my car the next day and they diagnosed my problem. It was a very inexpensive repair and they were done the next day. Great to deal with and great service. I will recommend to my family and friends. Thanks Al and team! read more

Dan and his crew did an awesome job for my son's car. Very honest and explained into great detail on the type of work the car needed. I highly recommend these guys for your transmission needs. read more

Stay far away from these old school ripoff artists. Quoted and charged me for a rebuilt tranny but installed a used tranny of unknown origin. Should've cost half as much given they did no rebuild. Worse yet. They didnt even use the proper oem fluid (different chemistry) and just tossed in some unknown stuff. When I called them on it they just said oh gee if you have any problems it'll be covered. Don't trust the warranty either. It requires a checkup visit and signature, both of which these guys conveniently failed to mention. read more

I towed my car from my dealership repair shop to Multistate Transmission for a second opinion. The diagnosis of the issue was the same, but the price and customer service was different. Multistate Transmission has transparent, reasonable prices and their customer's service is amazing. Our repair included a warranty, which proves this shop goes the extra mile. My family and I recommend Multistate Transmission. read more

I paid this company $2,000 to rebuild my transmission. The repair went well. I came back to have something else repaired and during a test drive the mechanic "Mark" test drove my truck and hit the side of the building. The damage to the wall and the damage to my truck match up perfectly, it even had my color paint on it. When I finally spoke to the owner "AL" he was very rude and dismissive. Told me "We were very nice to you" as if I, being a black woman, was undeserving of common courtesy. He also stated that he believed his mechanic and to "do what you have to do". Without even looking at the evidence. Needless to say this may be a very lengthy legal battle. DO NOT LET THEM TEST DRIVE YOUR VEHICLE UNLESS YOU'RE IN THE VEHICLE AS WELL. read more

Brought in Mercedes-Benz to multistate, vehicle was completely damaged on passenger side and needed all types of repairs. AL the owner is very helpful and knowledgeable, He took great care of my car. I highly recommend this shop to everyone and I'm beyond satisfied with the overall experience at multistate Transmission. read more

Multistate Transmissions - Milex Complete Auto Care - Car had been crashed, after repair it was left looking new. - Auto Repair Near Me - Naperville, Illinois

Dishonest and incompetent staff. Two major qualities you want to avoid when having your car repaired. Get the job done right and go somewhere else. read more

I shopped around before deciding to try this business and I am very pleased with both the prices and service. Al was most helpful and a straight shooter. I was in and out in no time at all. I give them a 5 star rating and would recommend them to my family and friends. read more

They repaired the Transmission on my Jeep 4 years ago, it never had a problem since. They were the 4th place I called, their price was the best and the car was out of their shop in less than a week. Excellent place to get your transmission fixed. read more

I did not have the same experience all these other reviewers had. The dealer we bought the car from brought the car here for some major repairs. Within 9 months those repairs failed and caused more damage. We immediately took it to our repair shop to find out what was wrong with the car. It was at that point that we found out 90% of the issues were things this place was supposed to have fixed. The other 10% was damage caused by their faulty repairs. We had the car towed here directly from that repair shop here so they can fix their previous repairs under THEIR warranty and eat the difference we would pay because it caused further damage. Well, in THEIR POSSESSION the motor seized. When we asked what happened their response was "well it doesn't matter, the motor is seized now" they then proceeded to offer some solutions. It went from $1900 in repairs they should have covered to now spending $4k-$14k on a new motor out of our pocket. We were in a shocked mind state when they offered the options and amounts. They gave the impression they were trying to help us so I too felt like they cared like some other of the reviewers... luckily I had time to get my thoughts together. They were charging ME for THEM locking my motor!!! Instead of them staying true to their work and covering their original mistakes they wrecked my car even more so *I* would have to pay to fix it!! I had to ASK them to provide a repair order of their findings and even so they don't explain ANYTHING on that sheet just items and pricing. No "concern, cause, or correction." I had the vehicle towed out of there this morning and provided their "repair order" to the shop it's at now. My shop also wonders how this place is still in business and to report them to the BBB. On another note, not a single person but me and the tow truck driver were wearing a mask. I hope your experience is nothing like mine. read more

Al is the owner/manager and he is amazing. Very understanding and most importantly, honest. I'd highly recommend this place to anyone. It is really nice when your car guy tells you something is wrong and you can instantly believe it. read more

I took my car here with an emission leak. I was told it was fixed. After that, it would not even start. I took my car to him a total of 5 times, and each time, they "fixed" it. I had to keep taking it back because my engine light came on. After $500 worth of repairs, I finally took it to the dealer. They fixed it, and I haven't had trouble since. The dealer gave me the part that Multistate "fixed," and it was the wrong part that they used. He ended up giving me about $225 back, but I lost about $275 and a lot of wasted time which I couldn't afford. He would always contradict himself as well. Warning: Don't go here. They apparently didn't know how to fix my problem, but unfortunately, they felt comfortable taking my money and wasting my time. read more

Multistate transmission is a complete rip off. Tried to quote my wife 1,000 for a brake line on a 2002 CTS . I prided checked 6 different shops no one came close to 1,000. You would think at a time like this with the virus going around and family's not working machines wouldn't try to rip women off. Poor service. Maybe because of our skin color. read more

On a 5 degree Saturday, I thought I blew the transmission on my truck while driving around town. I chose Multistate to basically hobble into at 5 mph based upon yelp and google reviews. Great decision. Dan's team diagnosed the issue right away and ordered the parts. My truck is up and running again, and I really appreciated the courtesy and treatment read more

Wanted to take a few minutes to express how impressed I was with the recent service on my wife's VW Beetle. It all started with a firm hand shake and smile from Dan welcoming me. The staff/technician's where all very friendly (they actually looked like they enjoyed working here). The technician did a through job of checking everything and told me of some DTC codes I was not aware of. Once I was ready to check out, Dan "walked" me through the work that was done explaining in detail. He also took the time to check on what the DTC codes meant. I highly recommend these guys so much so I've recommended my daughter have her "smart" car looked at by Dan and his team. Exemplary service for other business to follow! read more

Dan and his team are AMAZING! Had an on going issue with my gas tank and they diagnosed my issue right away and literally fixed it in less than one day! They are reliable, honest, and know what they're doing! I HIGHLY recommend using Multistate Transmission for your car needs! I would give them 10 stars if I could. I WILL be coming back here for any other issues I have with my car in the future! read more

I had a transmission problem and the boss Al Martin took great care of me. After I picked up the car, I noticed another noise that resulted from my hitting a curb. Al and his team took care of that too, including an alignment. I found Al to be an experienced professional who stands by his word, and would bring my car to him again had I not moved out of state. read more

The staff at this shop are absolutely Awesome!!!!! I call and made an early morning appointment because I was having transmission problems with my 2012 Toyota Camry. I was hoping it was just a small problem Turns out the shuddering problem I was experiencing was due to a bad $torque converter $$. That's right big buck$$. However they discovered a repair bulletin Toyota issued on the problem. They printed everything up for me and directed me to a local Toyota shop that did all of the repairs for FREE!! These guys are the best!!! 4 everyone read more

Dan, the manager, and Al, the transmission pro, are absolutely superb. They clearly explain problems and work needed to fix them. Dan is a calm, professional, friendly manager. Al graciously gives of his time and expertise--which is considerable since he has been working on cars since 1963! I took my van in recently and they had to keep it longer than originally expected. I had rented a car from Enterprise (with whom they have a good discount arrangement) for three days. Dan said they would cover the unexpected extra days themselves. Unbelievable! But, real. Absolutely the place to go for transmission repair. read more

Thanks guys!!!!! Many shops declined even looking at my old vintage Honda Civic Wagon that needed a major engine oil leak reseal. They were quick, very reasonable considering that no one would even take the job on and friendly. Dan and Al know their stuff!!! Thanks guys. read more

These guys are quick, efficient, and very professional! I had a new motor put into my old little caviler and it runs like new! Great find!!

He ripped me off by charging me money to supposedly diagnose the trans problem by driving it. I was not told there was a charge to just drive my car. No diagnostic was done internally or by machine. I already knew the trans was bad but needed to know, WHY?duh lol. Got the work done elsewhere who didn't charge anything just to drive it, by the way. read more

I've used MultiState many times between my fleet vehicles and referring friends Al always takes great care of us and makes sure its done right! I highly recommend them read more

Al and his team were great! When I noticed transmission fluid leaking under my car onto the driveway, I first took my car to the dealer and got an estimate for the repairs. On a hunch, I decided to get a second opinion from a qualified transmission repair shop near Naperville. I stumbled across this location, which had very positive reviews on Google. It turns out that the necessary transmission repair was far worse than the dealer's band-aid solution of replacing a seal. Al showed me the problem, which was consistent with complaints I found all over the internet for my car's particular make, model and year. The dealer's quote was not as expensive, but Al's shop saved me the long-term trouble of having to deal with this problem again and again in the future (at my expense). I'd highly recommend getting a second opinion from this place, as it's no cost for the evaluation, but will probably save you significant $$$ in the long run! read more

My previous auto mechanic was no longer in business, but highly recommended Multistate Transmissions Complete Auto Care, and he was right on! I met Dan and immediately I felt I found my new mechanic! It was just an oil change, but Dan took care of me as if it was a bigger job..he was patient, kind and told me about the great services Multistate Auto Care provides. If you are looking for a auto care center who really listens and really gives you great service, Dan and Multistate Complete Auto Care is the place for you...it is for me!!! read more

I have been doing business with Al (owner) of Multistate Transmission in Naperville for about 4 years. It started out with him doing a transmission repair and then another. My relationship has evolved to the point where Multistate does all my non-warranty auto repair work. I have been very happy with their work and reasonable prices. read more