1. Honest-1 Auto Care

    1. Honest-1 Auto Care

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    Aurora, IL

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    Honest-1 Auto Care

    3.1 (56 reviews)
    Closed Closed

    Services - Honest-1 Auto Care

    Auto brake repair

    Auto engine repair

    Honest-1 Auto Care Photos

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    WhatsApp screen capture1 from July 25, 2019
    Afaq A.

    Response to Owner's comments You are asking for record of the tire rotation being performed. I don't have one but please see attached screen captures 1, 2 & 3. These are time stamped WhatsApp conversation between me and my wife dated July 25th 2019, between 12 & 1 pm. Once I got a notification that the shop performed had completed the oil change, I inquired about the tire rotation. I had specifically asked the owner for this when I made the appointment. My wife checked with the technician who responded that "I had not asked for a tire rotation". After this I called my wife and spoke to her and the technician directly, explaining that the owner had agreed to perform the tire rotation. The technician then checked with the owner who confirmed that a tire rotation was to be performed. Then a tire rotation was performed and for this my wife spent another 30 minutes at Honest1. You say your records don't reflect a tire rotation. That may be because your staff did not update the record correctly. Hindsight is 20/20 had I anticipated that the tire rotation would lead to a problem, I surely would have made them put it in the record. All I know is no other oil change/ tire rotation has been done on my vehicle since July 25th. See the Honest1 oil change sticker still on my car windshield. Had any other shop done an oil change/ tire rotation they would have replaced this with their own. Cosco gave me in writing that the lug nut was mounted incorrectly and was cross threaded so they had to break the stud to mount the new tire.

    Carole C.

    I've never been motivated to write a review of an auto repair shop but this one is truly an exception. Just had the rear brakes replaced on my car and it wasn't the price that got me (although it was $30 less that my precious quote) it was the service, convenience, warranty and an unexpected bonus! Greeted by the FEMALE owner, we were seated in a pleasant and clean waiting area, quickly got an estimate, were driven home and picked up when the car was ready! The bonus was an extra $25 off the quoted price, a 3yr/36,000 warranty AND 1 year of roadside assistance up to $75 cost reimbursement per incident! Fresh coffee, good snacks, and referrals that add up to real money! I urge you to try them, a very pleasant experience. Today I received a handwritten thank you note from the owner, Karen Conway! Nice touch, way to go!

    Juli R.

    They lived up to their name. Stopped in for an emergency radiator repair on a Saturday morning & was in & out in less than 3 hours. Fixed what needed to be fixed & didn't try to get me to spend more. Amazing customer service, I loved the "thank you" note & snack for the road, it really was a nice touch to an unexpected repair.

    Little goodies they left in my car for me.
    Divine S.

    I've been coming to Honest-1 Auto care instead of my usual Toyota dealership for oil change and I have never been happier about my switch. Just like most auto shops, it helps to make an appointment. It's very easy to make an appointment online, so I would suggest to do that before showing up to the shop. The waiting area is small but is very clean and organized. I love how they have a kids area. They do provide complimentary coffee and snacks even though McDonalds and Starbucks are right next door. I've always received warm greetings when I check in for my appointment. They do give you an option of dropping your car off and they will give you a call when your car is ready. I love how they email you a breakdown of the car assessment. So you can see which things need attention and decide if you want them done there or not. I also like the location. It's easy to find, with plenty of parking. Make sure to check their website for coupons prior to your appointment. I haven't had any bad experience with them, hopefully it stays that way.

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    Page 1 of 2

    Ask the Community - Honest-1 Auto Care

    Review Highlights - Honest-1 Auto Care

    I'm writing this review on behalf of my mom, who recently received help from Honest-1 Auto Care with jump starting her car.

    Mentioned in 6 reviews

    Read more highlights

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    Edit: The owner called me and apologized and is going to make this right. The gentleman that…read morescreamed at me is no longer working there. They are renting me a car and bringing it to me! I am so impressed buy the way this was handled! They have regained my trust!!! The This company has the worst customer service ever! They have missed every deadline they said our car would be done by. They never called to update you. You have to call them all the time. Yesterday my husband called and they said the car wasn't going to be ready again. I called back and explained how important it was that we had it for this weekend, and they promised to stay late and get it done, that did not happen. When I called today, very upset about the car, not being done, instead of apologizing, the employee called me "sweetie"in a patronizing tone ("Look here sweetie") He then swore at me, and when I said that since the car would not be done when promised (again), I would be removing the cost of the rental that I was going to need to get for Saturday from my total bill, He threatened to make me pay cash for the whole thing and said he would not give me my car back if we don't pay in full. There is no customer service here. He swore at me. Do not take your car here!

    From the owner: Transmission Service, Differentials, Driveline, 20 Years of Experience…read more Services: Auto Engine Diagnostics, Fleet Services, High-Performance Shift Kit, Industrial Services, Plow Truck Services, Snow Plow Repairs, Snow Plow Services, Tow Services, Transfer Case, Transmission Fluid Changes, Transmission Rebuild, Transmission Repair, Drive Shafts, Diagnostic Checks, Clutch Replacement, Universal Joints.

    Honest-1 Auto Care - autorepair - Updated July 2026

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