Is it plain and simple that when I need towing or roadside assistance, I call Dunivans towing in…read moreSan Juan Capistrano and request that they send Vince. He is the most skilled and knowledgeable tow truck driver that I have ever dealt with in my life. Vince, keep up the good work. Michael Wernet.

Hi Dunivin's, Today,…read moreApril 30, I called AAA because my car would not start. AAA sent out a young technician from Dunivin's named Gibran who diagnosed the problem. I did not have to wait very long for him to arrive. I needed a new battery, so Gibran quickly began to take the old one out and put in a new battery with a 3 year warranty. He was efficient and very polite. He made sure that everything was working correctly. As I began to drive away, I stopped to ask him why I was still getting notices on my dashboard, and he assured me that the notices would go away very soon. And sure enough, they did. I cannot say enough good things about Gibran! He is a valuable employee to Dunivin's!! Thank you! Susan A.

June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

Dont call these people. This is a scam. I waited 30 minutes and the guy left me with a middle…read morefinger when i was not happy with the 130 dollar price for a jump start. Be aware.

From the owner: 24/7 auto towing Emergency Roadside assistance…read moreEmpty gas tank solutions jammed ignition key solution Jump Start Battery Flat Tire Change Local & Long Distance Towing Heavy duty towing Wrecker Service Change car battery Recovery Services Tow truck services Accident removal Flatbed Towing Car towing dolly

We had the best experience with Imad. He arrived quickly for a late night call around 1am. He…read moreloaded and unloaded our car and we got home safely. We were stuck on the side of the freeway for hours because we had a terrible experience with Orange County Motor Club through AAA and CHP. After this experience we plan on canceling AAA and only using I Tow U! Thank you Imad!

Miscommunication with pricing. If requesting a quote please confirm it over text with this company…read more Price was modified upon arrival.

Need to avoid the DMV for certain services!!?!? HELL, YEAH!!!! I went to this AAA location to pay…read morefor my DMV annual auto registration, specifically. Upon entering this clean and organized establishment, I was cheerfully greeted with a smile at the front desk to direct me to the right area. There was a slight wait when I arrived, and 2 people were working this department. I think I waited 15-20 minutes, but no biggie, I wasn't in a hurry. Then, after my name was called, I approached a nice and friendly employee who worked at Mary's desk. I forgot her name, but she delivered quick and professional service. I paid cash for my registration fee, and by the time I finished, there were tons of people waiting. Sometimes, there's a wait, depending on which department you need. Bring your AAA card and your patience!!! Heads up!!!!! If you're paying for your DMV car registration, please remember: Bring your registration notice. They only accept CASH, CHECK, or VISA and MASTERCARD. They do NOT accept your visa debit bank cards. I received excellent customer service, and I highly recommend this location for friendly service!! I had no issues, whatsoever! I've been a proud AAA member for 40 years, and it's a great investment!!

Alex the manager is phenomenal. Laurie was very personable and professional. I highly recommend…read morethis AAA location. It's WAY better than going to the DMV. Parking is great and service is even better.

Truly Phenomenal Service - Highly Recommended!…read more We cannot say enough good things about Nathan at 1st Responder Towing & Transport. From start to finish, the experience was seamless. He provided outstanding, efficient communication and fair pricing, but what impressed us most was the prompt and meticulous care he took with our daughter's car. Beyond his professionalism, Nathan is a kind and honorable person. It is rare to find that combination of technical skill and genuine integrity. We highly, highly recommend his services to anyone in need!

Amazing service from Nathan! He provided clear information and fair price, and he took really good…read morecare of my car! Nathan's such a professional and a nice person. Highly recommend giving him a call if your car needs services!

Panicked driving with a big screw I found in my tire as o got in my car, I drove straight the only…read morebecause it was closest. I knew there was no repairing it so hoping they had cheap tires. They didn't, but offered middle of the ride tire. They insisted to do it right away! Very professional, very nice, like a brother. AND big plus, big tv with baseball on but it was done in 15 minutes so didn't get to watch the game! Out the door at $187 for my new tire. Couldn't be happier, definately will be going back! Highly recommend

Charged $80 to put a truck on their alignment rack and tell me it can't be aligned, jokers i dont…read moreunderstand how clowns like this fall into a shop.. i handed them a bag of camber adjusters for a ford i beam, because thats what this truck has, and he said "we wont do that, thats extra, not part of normal alignment", as if $150 alignment only gets you a toe alignment .. thats the only way to change camber on these front ends... I will give credit where it's due, i drove it 20 feet and came back and was given a refund so shout out for that, cause that was unacceptable. Just cause i look young and you think im not in the industry tried to screw me.. i've done better alignments with string and tape measures on crooked driveways

This was my second time getting service done here, and once again, the experience was great. They…read morehave plenty of techs and bays, so even if a few cars are ahead of you, they get right to work. Their prices are as affordable as local independent shops in Santa Ana, but the quality of work--especially for tire changes--is on par with a main dealership. The waiting area is top-notch: clean, air-conditioned, with plenty of seating, free coffee/water, and phone charging stations. Parking is easy, and opening early at 7 AM is a huge plus. Dropping by first thing in the morning means zero wait time for me. Highly recommended!

When you can get them to actually ANSWER the phone they may be a great tire company but even after…read moreall these years, they just can't hire at least two people that all they do is ANSWER THE PHONE and quote prices and then order the tires for you. When you have to call 15 times to get someone to answer - you just move on. That is what I suggest due to the abhorrent customer service these guys after THIS MANY YEARS still refuse to figure out. Insane!