Hi Dunivin's, Today,…read moreApril 30, I called AAA because my car would not start. AAA sent out a young technician from Dunivin's named Gibran who diagnosed the problem. I did not have to wait very long for him to arrive. I needed a new battery, so Gibran quickly began to take the old one out and put in a new battery with a 3 year warranty. He was efficient and very polite. He made sure that everything was working correctly. As I began to drive away, I stopped to ask him why I was still getting notices on my dashboard, and he assured me that the notices would go away very soon. And sure enough, they did. I cannot say enough good things about Gibran! He is a valuable employee to Dunivin's!! Thank you! Susan A.

Dariush helped change my flat for me. He was extremely fast, professional, and kind. He got there…read moreexactly when he said he would, taught me how to drive with a spare, and double checked the air in my other tires before I left. Because of him, my weekend plans were saved and the flat was only a very minor inconvenience. He also knew the area well and was able to tell me that I could make it to my sisters on my spare. Great service!

June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

These guys made our very unfortunate situation, less painless! They were beyond efficient,…read moreprofessional, kind and price was fair! They did a long distance (over 300 mi) tow for us, all w/in less than 12 hours of calling them! They gave me an answer right away, and delivered on what they said they would do! They went above and beyond...which is so rare these days. Thanks guys, can't thank you enough!!!

Miscommunication with pricing. If requesting a quote please confirm it over text with this company…read more Price was modified upon arrival.

Need to avoid the DMV for certain services!!?!? HELL, YEAH!!!! I went to this AAA location to pay…read morefor my DMV annual auto registration, specifically. Upon entering this clean and organized establishment, I was cheerfully greeted with a smile at the front desk to direct me to the right area. There was a slight wait when I arrived, and 2 people were working this department. I think I waited 15-20 minutes, but no biggie, I wasn't in a hurry. Then, after my name was called, I approached a nice and friendly employee who worked at Mary's desk. I forgot her name, but she delivered quick and professional service. I paid cash for my registration fee, and by the time I finished, there were tons of people waiting. Sometimes, there's a wait, depending on which department you need. Bring your AAA card and your patience!!! Heads up!!!!! If you're paying for your DMV car registration, please remember: Bring your registration notice. They only accept CASH, CHECK, or VISA and MASTERCARD. They do NOT accept your visa debit bank cards. I received excellent customer service, and I highly recommend this location for friendly service!! I had no issues, whatsoever! I've been a proud AAA member for 40 years, and it's a great investment!!

Above and beyond is the only way I know how to describe the service I received at this AAA…read morerecently. I had a registration issue I needed help with and found out I can't just go to the DMV to resolve it. I went on a Saturday morning not expecting much. The line was very long by the time it was 7:45 before opening. I was helped right away much to my surprise. Nathan, the representative was willing to call the DMV on behalf of me, and what else I needed to do. I had to return Monday so the rest of the administrative issues can be resolved when the DMV is actually open. The fellow upstairs who assisted me to transition my account from Mid Atlantic region to West region was extremely helpful as well. He went ahead and transferred everything for me and the experience was fuss-free and TOO EASY. It felt too good to be true! I was in and out of there in less than 10 minutes altogether on a Saturday. I returned the following Thursday to take care of the rest of the complicated aspects of DMV blunders. I was overheated from the lack of air conditioning adequately cooling the building. Before I even asked Laura, she had someone bring me cold water to cool off and turned on the fan at her desk to cool me off. I was so touched by the kind gesture. I was able to get all the forms sorted and ready to get it mailed out thanks to Laura. She also called the DMV on behalf of me and advocated for the mistake to get rectified on their end. Somehow they registered my car as out of state even though it was never registered anywhere but in the state of California. Very bizarre. This lead to me being unable to get my personalized plate that I had already ordered that's non refundable. Thanks to Laura, everything was resolved that day. She also made sure I had a spare copy and printed out the forms for me and helped me understand how to fill it out because it was very confusing. I am so glad I have a AAA membership because of all the assistance I was able to receive! I didn't know there are so many services available for members and it was really good to know. Lastly, the building has ample free parking spaces. Pets are NOT allowed so it's good to leave them home.

Yelpers... do yourself a favor and call Nathan if you ever need tow services. The service and…read moreattention to detail was superb. I was stuck at Sam's Club Fountain Valley with a dead battery along with other vehicle issues that required a tow instead a jump start. Nathan responded to the Yelp project immediately and was able to be at my location within 15-20 minutes? Maybe? It wasn't long because I barely finished my pizza and he was already there. He hooked my car up, got me to the shop and even gave me a ride home since I lived closed by. Provided a written receipt for insurance reimbursement and overall such a friendly person. Excellent service/value and definitely will use him again.

I've used and meet a few tow truck operators and it can be a hit and miss. But when a company is…read moreowned and operated by with a detailed mindset, you can rest assured that your car will be taken care of. Clean, professional, on time, high quality equipment to do the job is what 1st Responders focuses on. So happy to have met Nathan and he took care of my dad's car with excellent service. We will definitely be supporting them again. Value and quality you cannot find elsewhere. Go with and save yourself a headache.

I work up the street from Amato Tire and called asking if someone could take a look at my drivers…read moreside rear during my lunch break because it was slowly leaking air. Rob answered and offered to have someone take a look at the tire "right now"! Rob even offered to give me a ride back to work if I needed to be back. I drove down, and in the next 10 minutes, the cause of the leak was identified and fixed. Thank you Rob and Team for your swiftness and generosity.

Charged $80 to put a truck on their alignment rack and tell me it can't be aligned, jokers i dont…read moreunderstand how clowns like this fall into a shop.. i handed them a bag of camber adjusters for a ford i beam, because thats what this truck has, and he said "we wont do that, thats extra, not part of normal alignment", as if $150 alignment only gets you a toe alignment .. thats the only way to change camber on these front ends... I will give credit where it's due, i drove it 20 feet and came back and was given a refund so shout out for that, cause that was unacceptable. Just cause i look young and you think im not in the industry tried to screw me.. i've done better alignments with string and tape measures on crooked driveways

I recently visited Tucker Tire because my tire pressure light was on but I couldn't figure out why…read morethe light was on. I had just checked the tires and added some air and they all seemed to be the same weight of air. I even know how to reset the TPMS sensors on the tires which I did. But the light continues to intermittently come on. So I stopped by Tucker Tire on a busy weekday right around noon, there was a waiting room full of people and I was the 3rd person in line. Johnny called me over and I explained the issue. He said let's go take a look at your tires and he pulled my car over to the garage and quickly checked them all. One of them was reading at about 38 when my car only should be at 34. He quickly aligned the weight of them and reset my tire pressure sensors. I asked him how much I owed him and he said nothing, and wished me a great day. The Value of service that I receive, every time that I go into that place never ceases to amaze me. Johnny, I truly appreciate your service and how kind you are. It is seen in your work and does not go unnoticed. Thank you!

When you can get them to actually ANSWER the phone they may be a great tire company but even after…read moreall these years, they just can't hire at least two people that all they do is ANSWER THE PHONE and quote prices and then order the tires for you. When you have to call 15 times to get someone to answer - you just move on. That is what I suggest due to the abhorrent customer service these guys after THIS MANY YEARS still refuse to figure out. Insane!

I had to call AAA for service unexpectedly this morning…read moreAliso Towing was assigned to my call. With my truck loaded with materials for a job I was expected on and my favotite breakfast sandwich just purchased, my truck transmission would not shift out of reverse. I was able to push it back into parking spot I had just bavked out of. Instantly My morning shifted to panick!! First call AAA. 2nd call customer.3rd pick a shop to tow to. 4th reserve a renta car. 5th secure a ride to rental car. So many decisions. Aliso Viejo showed up with in 25 minutes. The drivet Jeff listened to what I explained had happened. Instamtly he looked under my And instantly found the problem with the linkage to my transmission He explained it to me how it worked, and I was able to get my truck moving without a tow and got to the job with less than an hour delay. He saved me money for a tow And diagnose the problem within 5 minutes of showing up He didn't have to do that.He could have just towed me to the shop gone on with his day.But he didn't , and I really appreciate what he did I have a new favorite tow company and we'll be looking forward to referring anybody that needs a tow. I will be given a review to AAA Also on Aliso Viejo towing and how awesome they are Thank you Sincerely!!!

Great customer service and very helpful buba was a great driver and helped us vary much getting my…read morecar home.