I needed a DLP chip put into my TV, so because of the raving reviews of Val's, I called…read more
I told whomever it was that I was speaking with that I had the part because I was going to do it myself, but when I opened the lightbulb compartment, I thought forget it, I'll have someone else do it.
He responded that he wouldn't want to touch it because I opened the TV and he didn't want to be responsible as there may be something else wrong.
NONSENSE! That's bunk, there is nothing else wrong with the TV and I only opened the light bulb compartment, it's actually made for the consumer to open and replace the bulb, it's one screw and a slide in compartment. NOTHING could have been touched and/or broken, by opening that. And either way, the bulb compartment has absolutely zero effect upon the DLP chip/mother board, they are separate components.
My guess, based upon some friends in Chicago who do TV repair, is that this shop is one which wants to hit you with a huge mark-up on the part and then diagnose something else wrong so they can make more money. Kinda like how tire shops won't install tires you bought somewhere else, they want that mark-up & over-charge.
Why else would someone not want to take my money for an easy 1-2-3 job to install a part, they could be in and out in a heartbeat and not have to go through the pain of ordering the part, and be onto the next job.
Ridiculous, I won't be recommending anyone to use Val's (dare I call it) "service". Sorry, but whomever it was on the phone that I spoke to, I call BULLS**T on you.
EDIT: OK OK, look, maybe I jumped the gun, I was informed that there are people who dig into their TVs and f--k them up, then call TV repairmen then blame the technician for the damage they did. Yeah, I get it, and I feel for TV guys in that scenario.
However, I told him what I had opened and he immediately flipped the switch to off. he didn't ask for clarification and I grant him that he doesn't know me from the next joe... plus how many of those scumbags can there possibly be? Do they outnumber those who wouldn't be a scumbag?
Regardless, I don't want to do business with someone who is scarred from bad customers, just like I don't want to date a woman who is scarred from other guys & holds me responsible--because those bad people are everywhere, we can't avoid them, we have to do our business as though it's a business. Sometimes we strike out and sometimes we hit home runs.
That's business in America.