Mohammad was very helpful and knowledgeable on assisting me with trading in my car. I highly…read morerecommend Elite Mitsubishi for your first choice as I considered for myself. They are the best help you with your options. Thank you once again .

I am the owner of a 2024 Mitsubishi Outlander SEL, purchased in March 2024…read more The vehicle has repeatedly failed to start -- this is now the fourth time it has happened. Each time, I had to jump-start the car to make it run. Despite multiple service visits, the dealer Elite Mitsubishi (Jamaica, NY) has only "recharged" the battery instead of performing the proper diagnostic or load test I requested. The same issue keeps happening, and now the car will not start at all, even with a jump. I also need to report unprofessional and dishonest behavior from the dealer's service department. A service representative falsely claimed that I refused to give them time to test the car, which is untrue. I have been cooperative and have repeatedly requested a full diagnostic and a copy of my second service record -- but I have not received it despite multiple follow-ups. The vehicle is currently non-operational and parked at my home, and the dealer refused to assist with towing.

I sold my 2019 Infiniti QX30 back in January on TrueCar. I had the most pleasant experience with…read moreLouis, he made the sale easy and stress-free and we got the whole process done in about 30 minutes.

Go to Great Louis! Fair and easy deal. I traveled whole the…read moreway from the West Coast to NY. I didn't need my car anymore and found this friendly corporation online. It took less than an hour, all done!

The guys at Sunrise Autoland are wonderful. They worked to ensure that I walked away with full…read moreconfidence in knowing I purchased a solid car that is in immaculate condition and agreed to a good deal that was very fair to me. They provide full transparency. No hidden fees, no pressure, just a pleasant experience from start to finish. I would buy from them again in a heartbeat!

My experience with Sunrise Autoland was excellent, I had some concerns that was immediately cleared…read moreup. John who I worked with, was very informative and helpful, so much so my girlfriend is interested in one of the cars in your inventory. I would recommend Sunrise to anyone looking to purchase a used vehicle. Regards - Kenneth W.

I came here last November to complete my New York State car inspection. The staff was friendly and…read moreservice was great. I plan to start coming here going forward for my car inspections.

Worst dealership ever. Crooks to the fullest. Bait & switch crap too. Also there cars are rebuilds…read more& the title states it clean. Beware of this dealership.

Bait and switch dealership. Sales tactics are completely unethical. Would not recommend this…read moredealership at all.

I would give them ZERO STARS if that was possible the location 212-11 Hillside are filled with…read moreunethical scam artists. Shawn and Abdul are LIARS This is the absolute WORST dealership ever! DO NOT MAKE THE MISTAKE OF BUYING A CAR FROM THEM! THEY WILL RIP YOU OFF. they are liars, they claim they will fix issues with the car within the first 90 days but this is a SCAM!!! RUN AS FAR AWAY FROM THIS DEALERSHIP AS POSSIBLE!! They claim there's a 90 day policy where they fix whatever is wrong with the car, THAT'S A LIE, when they do take the car to get fixed EXPECT TO RECEIVE IT WITH NO GAS IN THE TANK Do not make the mistake i did they give you the run around and act like you're the problem. REPORT THESE PEOPLE they are robbing people and getting away with it. PS when you do put negative reviews on Instagram they just delete it or hide your comments. What a pile of losers

I brought my 2020 Hyundai Santa Fe to Empire Hyundai for a 39.99 oil change promotion. When I…read morearrived, I was told my car "needs synthetic oil" and the price was changed to 69.99, which felt misleading but I accepted it. After an inspection, they recommended several very expensive services, which I declined. About two weeks later, I got a flat tire and discovered that my jack was missing, and another shop then found that both front fender liners were also missing. I had not taken the car anywhere else after the oil change, and I am certain these items were present before the visit. I am sure they removed the jack and fender liners because I declined their repair recommendations, and I consider this an unethical practice that has destroyed my trust in this service department. I bought my car from this dealership two years ago and was very satisfied at that time; however, when I returned for this oil change, I saw that the service area had been renovated and I am not sure if management changed, but my experience with their service has completely changed for the worse. Update: I filed a complaint with the dealership, and the service manager, Marcelo, reached out to me. He took the issue very seriously and asked me to come in, even promising to fix everything for me before the investigation was completed. I really appreciate how he handled the situation and believe this is how a good dealership should operate. I am updating my rating to 5 stars because they did everything they could to make things right, and this has rebuilt my confidence in returning there for future maintenance.

While I truly appreciate the solution and the professionalism shown toward the end, I do wish it…read morehadn't required escalation to receive what felt like prime customer service, especially given that this was a safety-related issue. That said, I am grateful for the final outcome and for the individuals who stepped in and made things right. Thank you again to Ruben, Marcello, and the Merrick Blvd service team for their help and follow-through.

were all set to buy a car. Salesman was very nice First there was 1 price on ad then in fine print…read morethe price was not the same. Then I told the manager that I can only finance up to200 a month. and he would budge. from 211 lol. So they lost our sale. Then they had the nerve to call us after what a joke. bought somewhere else that was honest

What can I say about Gateway Car Dealers....simply amazing, helpful, understanding, compassionate…read moreand extremely excellence customer service! They were so great I got two cars from them. Mohammed, Bossman Mr. S and all the employees were amazing to work with.

Family owned business. It would have been a 5, but I gave it a 4 because of the price. I can…read moreconfirm what most people say: they will add these charges that didn't make sense. I negotiated to the best of my ability because I was very specific with the car I was looking for. At the end, I was pleased with the experience. Pro: - No hassle - went above and beyond. - Amir made sure I ordered the missing part he promised even after the sale. - Travis made sure I got all the paperwork I needed to do registration outside of NY. I was in and out of NJ DMV in less than 30 min because I had all the paperwork and they even coached me on what to do. - car was in good mechanical condition. Con: - price negotiations. Even after agreeing with the price, they kept tacking on small price increases. You need to know this before walking in and making a deal so can make sure they don't do it. - they need to hire a better detailer. They honestly suck. I would have done a better job. Also, this is a used car dealer. You need to know what you're buying and set reasonable expectations. If it doesn't meet your needs, just walk away.

My experience was awful. My appointment was for 7:pm. I traveled 3 hours from upstate and arrived…read moreon time only to be told that I could not test drive the car. I was told that they never do test drives that late. I was also told that the people answering the calls and arranging the appointments are not directly affiliated with the company and don't know what they're talking about. There was also a $6K increase between what was advertised on CARFAX and the actual price. Someone over the phone also tried to pressure me to begin the finance process before I even saw the car. I called the next day to file a complaint, but I'm sure if the person I spoke with was actually a manager based on what I was told about who is answering the phone.

Thomas made what could have been a stressful new car-leasing process feel effortless from start to…read morefinish. He went above and beyond to help us find the exact Calligraphy model we wanted in a very specific color combination, and somehow even made sure everything was completed in time for our big trip. He came highly recommended by a family friend, and he still managed to surpass all of our expectations. Not only was he incredibly professional, responsive, and patient throughout the entire process, but he also secured us a better deal than we ever expected. It's rare to find someone who genuinely cares about their customers the way Thomas does. If you're looking for someone trustworthy, dedicated, and willing to go the extra mile, Thomas is absolutely the person to see. We couldn't be happier with our experience! Thank you again, Thomas & Motive Auto for making this such an exciting and memorable experience for our family. We truly appreciate everything you did for us and will be recommending you to everyone we know!

After seeing all these positive reviews, I decided to contact them. I emailed them about my…read moreinterest in a leasing a 2024 Mazda cx 90 on 9/9. No response. Went to a different leasing company that also have 4.9 reviews on google like this company, and got a response within minutes of inquiry. I am sure they are a great company based on reviews though once you get the ball rolling with them.

*Not to be confused with Hillside auto mall*…read more I found this location when searching for a used car online on one of those websites (i think it was car max or true car). Needless to say, at this point hubby and I had been to almost every used dealership in the Bronx, some in Westchester, and even the dreadful Major World. None of the dealerships had what we were looking for and at our budget. Luckily, this family owned business served its purpose! Not only were they very humble honest people, they had a variety of used cars and suvs with low and decent mileage at affordable prices. They took our trade in vehicle and we left with exactly what we were looking for. We couldn't be happier!

Extremely upset with my first time experience here. Not only did I have to wait a full hour, I was…read morenot updated trough the process. I continuously had to ask the sales person for an update and when they finally called me into the office, they said I would have to come back another day....hell no, no thank you. Also found out that I received five separate inquiries on my credit....wow i only came because I would be financed by capital one.