Great trip on both rides, one to JFK and one from the Brooklyn cruise terminal. Eddie and Wissem…read morewere wonderful, called in to let me know if they were running late , and were polite and friendly. I strongly recommend LI Access Limosine Service. It's a good company with excellent staff. You cannot go wrong. SP ,

I use LI Access for all my trips and to pick up family members. Their drivers, including Eddie and…read moreWissem who took me to/from LaGuardia, are friendly, helpful and drive well. You can not go wrong. And love that you can schedule on line.

We used Precision NY Chauffeur Service for our family vacation to NYC, and they were absolutely…read moreoutstanding from start to finish. They handled our pickup from LGA to our Midtown hotel and later our return trip back to the airport, and both rides were flawless. This was truly 5-star service and one part of the trip I didn't have to worry about at all. The vehicles were clean and comfortable, communication was clear, and everything ran exactly on time. It was worth every penny compared to mass transit or other ride services. What really set them apart was their customer service. When we were dropped off at the airport, my son accidentally left his phone in the car. Umar went out of his way to drive all the way back around and personally return the phone to us--no hesitation, no attitude, just genuine care and professionalism. I can't recommend Precision NY Chauffeur Service enough. If you want reliable, stress-free transportation in NYC, this is the company to use.

I just wanted to respond to the comments made by the owner Muhammad W. First of all, I do…read moreappreciate his polite response. I just want to make sure that I'm clear about the failed "Lowest Price Guarantee". After making two separate efforts to clarify why Precision's price quote was so high and why the Lowest Price Guarantee wasn't being honored, I went with another company. And, I'm really happy that I did. The company that earned my business, was not only comparable, but, in my opinion even superior. Muhammad's response appears to indicate that the companies that gave me price quotes were somehow inferior. Precision has been in business 18 years, and the company I went with has been in business longer. Precision's price quote was much higher than the competition and was for a Cadillac or Volvo sedan, not the beautiful new black SUV that picked up my girlfriend. Lastly, the professional chauffer that was our driver, was impeccably dressed in a black suit and tie. Our driver had over 30 years experience as a licensed, professional chauffer. This gentleman even showed up 25 minutes early! What an incredible experience! Muhammad, I truly appreciate your response and your generous offer. The purpose of this updated review was to clarify that the company that we went with, was not inferior in any way. For some reason, you referenced Uber or a taxi service in your response. I hired a superior, licensed, insured and incredibly professional competitor. Price was certainly not the only deciding factor. I'm hopeful, that this could be a learning opportunity for you and you organization in regards to your " Lowest Price Guarantee". Thank you again.

We scheduled a transportation from the Holiday Inn in Holtsville to East Wind for Friday, September…read more20, 2024. Our driver was initially meant to be Joseph, but he was replaced at the last minute with a man named George. Our driver, George, stole from us and then told a false story about it! when waiting for the bridesmaids to descend, someone in the party paid him in cash when we were at the hotel (to my understanding, they're not even supposed to take payment beforehand, and he even angrily counted the money in front of him). We then had to go around the entire arena after he dropped us off at the incorrect entrance, which presented another problem. Unaware that someone in the party had already paid him, the matron of honor and bride gave him another cash gratuity. Without uttering a word, he accepted the packet. When the bride's family and I realized the next day that we had paid him twice, we called the firm. However, the driver insisted that our party member had never paid him, despite the fact that several witnesses had seen the money! As long as this dishonest driver continues to operate, we will NEVER suggest this company to anyone. They were really difficult to work with in attempting to make things right, and they never offered us an apology or a refund. If I could, I would rate something with a negative star. Very dissatisfied with the service we got on this important day.

Update: The owner and manager did try to do everything they could but since there is no video…read moreproof, would not hold George responsible to his actions. They refunded one of the 2 payments but we never got an apology for what happened + fake reviews promoting George are still up. But acknowledging the owner did try to make things better for the family.

Customer Service/Support - Rob is spectacular. He is patient, has a great personality, walks you…read morethrough everything you are seeking and really wants to help you with the particulars of your day. Limo- The limo's were fine. Nothing to write home to about. One of the limo AC was a little spotty but either than that it was fine. we ordered two limo's for our wedding. Drivers - Very professional, came dressed to impress and seemed to have really good attitudes considering the nature of their roles. Overall, a little pricey but got the job done for our wedding with a little less than one month notice. ROB IS THE BEST thing to this place.

Arranged a cab for my parents to the airport. Driver got…read morelost and needed directions. I called to speak to a manager and no one called back.

If I could give more stars, I would. Chris, our driver was wonderful. The van was clean. I'd…read moredefinitely use them again.

Clean cars excellent customer service. Very comfortable reliable ride i will highly recommendread more

Mary Smith was amazing to work with, she went the extra yard for my husband and I. We had our…read morewedding March 26 and it was the absolute best. The drivers were on time, fun and trusting. I would recommend this company to anyone! Thank you for being apart of our wedding day!!

We booked Serenity Limousine for our wedding (4/27/18). They did an amazing job. They were…read moreextremely accommodating in terms of pricing options and worked with us to make our itinerary as efficient as possible. We actually had to change our itinerary a couple of times and they were always very flexible. The drivers were on time, patient and kind. The limo and getaway car were clean and had plenty of room for our wedding party. We would definitely recommend using them for your wedding transportation!

They had a quick and detailed response, their rates were very reasonable, and the driver was very…read morefriendly.

Amazing service. I was stranded at 4am before my reserved ride to the airport as my uber cancelled…read moreon me, and SFM Services were the only 24/7 available limo service that helped me. They woke up a driver, Franz, and he immediately came to pick me up. As distraught as I was when I called, afraid to miss my flight, at an airport almost two hours away, the dispatcher saved the day, doing his best to keep me calm and ensure me that someone was coming to get me and I would make my flight on time. Franz had the most amazing attitude, was very professional and provided amazing service. I could not have asked for a better ride or experience with this company. I would 100% recommend them to anybody looking for any kind of driving services, ESPECIALLY over an uber or a Lyft.

Hired for JFK. They were on time, helpful drivers, comfortable ride. Highly recommend.read more

I have used this company before with no problems, but did a pick up for the airport- driver was…read moreprompt but the vehicle was not what I would of accepted. It looked like the drivers personal vehicle personals scattered on the front seat- ripped drivers seat and rattled from time to time during the ride. Was disappointed with this ride.

I had an existing one-person reservation for airport pickup back to the work office, but one day…read morebefore the pickup, I learned that 2 other people needed a return ride to the same office. They were able to accommodate the extra people so all 3 of us could travel in the same vehicle without a separate pickup.

My husband and I have used them quite a few times in the past few years to take us to JFK and pick…read moreus up and drive us home. We have always been extremely satisfied. They are always on time, very pleasant and have great communication with us. And the price is right too! Do not hesitate to call anyone else for all your transportation needs.

Was greatly pleased with P. P. Limousine. We used them for a trip from Long Island to Foxwoods…read moreCasino and the Reverse trip. They were ON TIME, their vehicles were SPOTLESS, the Drivers were FRIENDLY and PERSONABLE., they made the long trip go bye fast. You can't go wrong with this company, I highly recommend them!!

We booked this limo through Groupon for a bachelorette party. The limo was in TERRIBLE shape. The…read morewindows leaked (we had to plug the holes with napkins), there were holes in the console, and smears and stains on the windows. The driver, Phil, was rude and unprofessional. There was a balance on the ride, which i didn't know there would be, and he pulled the limo over on the shoulder of the road and put me on the phone with his boss. He barely opened the doors for us. He didn't wait at the wineries for us, and at one he couldn't park close enough so we had to walk up the highway to meet him. I would not recommend this to anyone.