I reached out to this company through Yelp for a project quote and specifically explained that I…read morehave fragrance sensitivities and needed to confirm accommodations before booking. Initially, communication was responsive. I was told what services were included and that the day I wanted was completely open. However, when I mentioned I needed to call back before confirming, I was suddenly told availability might not remain open, which felt somewhat high pressured. When I called back, I was informed I needed to sign a waiver related to my sensitivities. I completed the waiver promptly, but I never received clear follow-up confirmation to finalize the booking. I followed up later that same day and again over the next two days by phone, but received no response or update. I completely understand if a company decides they can't accommodate a request, but losing communication with a potential customer after having them complete paperwork felt unprofessional. A simple "we're unable to move forward" would have been appreciated. Their pricing was also on the higher end compared to other companies I contacted. I ultimately hired another cleaner who had excellent communication, respected my fragrance sensitivities, and did impeccable work. Sharing this so others, especially people with fragrance sensitivities or accommodation needs, know that communication may be inconsistent.

I have been using this cleaning company for years to help me with my very cluttered, messy single…read moremom apartment. The team is always so kind, helpful, accommodating and does such a thorough, beautiful job! I have not found cleaners that would make my place sparkle so well with such great attention to detail. They provided me calm and support in the chaos of a busy life. After I had to move across the country for a job, my elder mother had a fall, she had to be taken to the hospital by emergency services and was there for weeks. Being across the country and needing help I knew I could trust Shanna, Mariana and the team. But I didn't know that they would treat me like family, and give so much love and care to my moms place while she was away. I didn't know what they would find but I knew the apartment was in bad shape. Shanna and Mariana did such an excellent job, communicating the situation, working through the logistics and giving such care with every detail so her place would feel like home again, I really don't have words to describe how grateful I am to them when I felt so helpless and emotional. It was beyond knowing I could trust them, it was truly like have the support of family. Thank you all so much! I wish there was more I could do to show my gratitude.

My *only* summer project in 2025 was to have the carpet in the downstairs den and the 2nd bedroom…read morecleaned but figuring out how to hire someone has been daunting. Since moving in in 2021 this carpet has been torn brutalized by a puppy (now a 4 year old dog), 2 cats, various babies, parties where ppl don't take off their shoes, etc. My mom had just hired Jose to clean the carpets in HER house and was so happy with the result she gave me his number. He came w/ his coworker the next day and was in an out in about an hour (keep in mind it was just 1.5 rooms). They were fast, considerate of the space, and most importantly did a great job. I thought they were very fairly priced for the outcome they delivered. I will most definitely be recommending Organic Cleaning Service to everyone I know and I'm just so glad I now know where to turn to next time I need service! I added before and after photos - the sun and shadows make it kind of hard to tell in some spots but in person it's night/day!

Jose was great. Showed up on time and his prices were reasonable. He cleaned some rugs and our…read moresofa. They will never look like new, but they definitely look better than they did before he was here.

Just horrible, I sent them a list of things to be done like…read morecleaning in and out of kitchen cabinets and they said they'd do it, reiterated that several times in our messages and they come 1 hour late and said they'd wouldn't do it because there were stuff in it. Then they proceed to call a translator and was just very short and rude saying we can clean or we can go. So I told them to go. DONT HIRE THEM

We needed a deep cleaning of the apartment after 14 years residency. Maria O. and her crew arrived…read moreearly and got to work covering every corner, crevasse, and surface transforming the unit into ready-to-rent condition. The team brought their own equipment and cleaning products for the job. The price quoted was very reasonable and they exceeded my expectations.

Highly recommend! - the team did an excellent job in cleaning the apartment after a move out. They…read moreworked incredibly hard, were meticulous in their execution and a pleasure to deal with.

Lucy's Cleaning Service came to do a deep cleaning and help ready the home for the market. The home…read morebelonged to our parents who have since passed on. Lucy and her team took very good care of the home making all its old parts shiny and clean. I felt Lucy's prices were reasonable too. I appreciated her attention to detail. The mini blinds were a challenge to clean and they came out better than I thought they would. Years of accumulated dust. Lucy also was able to make the kitchen cabinets look wonderful. Our dad made the kitchen cabinets so I bet he would be delighted at how clean they are now. Thank you Lucy and your team for making our parents home look loved and cared for. We hope a new family will love and care for this very special home. I recommend Lucy's Cleaning Services.

Attention to detail!!! experts!!!! Thanks again!!! Spotless! Well done!!! Punctual; pleasant!read more

Sonia did an amazing job and was very thorough, taking special attention to the areas I requested…read more I hired her for move out cleaning and highly recommend!

I contacted the company based on a recommendation from friends, and I couldn't have made a better…read morechoice. Erika and Junior were punctual, the price was fair, and their work was impeccable--I highly recommend them! My apartment looks so much better and cleaner!

This was a great experience. My job was not large but the response time and attention to detail…read morewere excellent. Walbert and Erika are prompt, professional and experienced. They didn't waste anytime getting started and finished my job in record time. I am very pleased with the outcome and will definitely use them again. They are 5 Star! Jane Perasso

I've known about the company for over 10 years and have used the services too many times to count…read more Juan is wonderful, and he ensures that any work done is perfect. The staff works hard. They are sensitive to your schedule, and will work around your time constraints. I'm confident that any work they provide will be handled with the utmost professionalism, care and service. And they are fair; will absolutely work with you on prices. Don't look any further, rest assured, if you book an appointment, you will return over and over again. Thanks Juan! My sister actually referred me to you and I'm still thanking her!

Amazing work would recommend this again in the future thanks you guys for the hard work, and came…read moreout clean and odor free. Good with the price

I'm leaving this review to acknowledge the hard work of our monthly cleaning crew, Laura and…read moreMayelis in our Oakland home. They are always prompt and work very hard. Regardless of how much I "pre-clean", I can always tell the difference after they've been through as the house is left spotless. They work solidly and efficiently while they are here and are very courteous to us and our pets. Thank you, ladies!! You're fabulous!!

I can't say enough for Lotus. They go deep, and though some of the cheerful cleaners speak little…read moreEnglish, the front office is helpful in passing along specific things you want hem to do. This was amazing: I've had a food chopper and the unit was riddled with ugly black spots that I could not get out, so I asked one of the cleaners if she could maybe do something with it. She said yes, and totally restored it so that all the spots were gone and it looks like new. A++ I have tried others, but Lotus stands above them all.

great services and very dependable . i had a great experience today with the Onwer that took care…read moreof my problems with really good fallow up and help resolve my problems with grease in the hood .

AMAZING Job! Jonathan and his team cleaned my commercial…read morekitchen at our high school facility here in San Mateo. Prior, It had NEVER been professionally cleaned, so you can imagine it was a huge job. Not only did he go above and beyond, but they came on a weekend, and cleaned the entire kitchen top to bottom including celling tiles, commercial equipment, and the panels/ hood ventilation system. It was sparking! So professional and detail oriented. We are so happy and excited to have such a dependable cleaning team to work with us. I would definitely recommend 10/10 and will be solely using them moving forward. Thank me later :)

I needed a quick, regular clean and they did not disappoint - in a timely manner as well!read more

This is the worse service I have ever used in any profession. The list is too long to bother with…read more We gave these people endless opportunities to do a good job but after half dozen visits they couldn't get the basics right. Pathetic beyond belief.