1. miler auto team

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    Vestal, NY

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    miler auto team

    5.0 (1 review)

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    Wayne County Ford

    Wayne County Ford

    (32 reviews)

    I brought my truck to Wayne County Ford for a transmission repair and had a frustrating experience…read morewith how my situation was handled I provided warranty documentation and simply asked that it be reviewed. The service manager refused to look at it, pushed it aside, and stated that the computer system is all that matters. He also suggested the document could be fraudulent and told me to take it back to the selling dealer. When I asked again for it to be reviewed, I was told service could be refused I was later contacted by the owner, Bryanna, who was polite and responsive. I explained from the beginning that I was already working with the selling dealership on the warranty and that my concern was how the situation was handled. While she offered to help on the warranty side, the focus stayed there rather than addressing the customer service issue At the end of the day, I was simply looking for the way I was treated to be acknowledged and addressed This situation could have been avoided with basic professionalism and a willingness to review the documentation provided. The repair is still ongoing, so I cannot speak to the quality of the work yet, but the initial experience was disappointing.

    Went there for the first time. Needed some questions answered. I bought a truck near Philly and…read morewanted to know if I can get it serviced there in Honesdale and a few other questions. The service guy at the desk was spot on. He suggested I speak to a sales guy to see if I can get some paperwork from Ford. To make a long story short, he asked me why I didnt ask the Ford dealership where I bought the Certified Ford from and I said because its a 100 miles away. He said that didnt stop me from going there to buy the truck. With that I said, bad answer and told him I wouldn't do business there and walked out. He just lost me as a customer forever. I really needed some aftermarket parts for my truck. Too bad A hole. I will take my business to Taska in Dicksoncity.

    miler auto team - carbuyers - Updated September 2026

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